Thanks to the team for such great price plus patience with my booking to the most remoted island on earth, Easter Island. This is a genuine company and nobody can beat the awesome service they pro... Ver mais
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Leia as opiniões dos outros
Having read some of the reviews here I had my doubts about buying from them. I also got a phone call asking if I wanted to change my trip details, to avoid going via the USA, which requires a transit... Ver mais
Total SCAM company. Avoid. Phoned before booking to check baggage allowance. Was told 2x 23kg plus 7kg hand. Booked a flight. Got confirmation. Baggage alloeance was 30kg total. Then wa... Ver mais
Once again I asked Scarlett at Travelcation to arrange my travel to Sydney. I decided to contact her instead of searching other service providers as she offers very speedy and efficient service. I thi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Travelcation—one of the best-recognized online travel platforms in the US and Internationally—specializes in providing an extensive selection of flight booking services at exceptionally low prices. With this platform, we envision a world where everyone can travel around the world without paying a hefty price for air tickets
Informações de contacto
2nd Floor College House 17 King Edwards Road, HA47AE, Ruislip, Reino Unido
- +44-808-196-0664
- support@travelcation.uk
- travelcation.uk
3,5
Aceitável
135 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Trusted good service
Once again I asked Scarlett at Travelcation to arrange my travel to Sydney. I decided to contact her instead of searching other service providers as she offers very speedy and efficient service. I think it's good to have a regular trusted agent to save my time going through various sites. As expected she met my requirements and organised my trip very efficiently. Thank you Scarlett Woods for your help!
3 de março de 2023
Opinião espontânea
Resposta da Travelcation
Hi
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Great experience
Great experience. Stella help me with changing my flights to hong kong.
2 de março de 2023
Opinião espontânea
Resposta da Travelcation
Hi
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
If you wanted a headache then proceed…
If you wanted a headache then proceed with travelcation booking!!!!
After confirmation 💯 you will be asked to pay additional fee- with variable reasons.
Please remember T&C #20 Fare Changes: In exceptional circumstances, Travelcation may not be able to issue airline tickets for confirmed bookings due to ticketing restrictions outside its control. If this occurs, in these cases, we will notify you and you will have the option to purchase or not!!!!
When you refuse to pay additional payment and decided to cancel they will charge you £100 per person. ITS A SCAM SO PLEASE RUN AWAY!!!!!
People need to complain as this scam should not be “normalise!”
Tremendous impact to
my family and would not want anyone to go through with what we experienced.
BEWARE!!!!!!
2 de março de 2023
Opinião espontânea
Good customer experience
Good customer experience. Charlotte Woods was my contact. Handled everything calmly
1 de março de 2023
Opinião espontânea
Resposta da Travelcation
Hi
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Scammer and rude
Scammer and rude, please don’t waste your money, my flight is booked for tomorrow, and they told me there is no space on plane so i have to upgrade, i called them so many times and still waiting
1 de março de 2023
Opinião espontânea
Resposta da Travelcation
Dear Betty
Thank you for choosing Travelcation.
We at Travelcation have and will always prioritize our customers over and above everything else, so we always try to give the best possible resolution for a given problem. However, please be advised that fares are subject to availability and are dynamic in nature.
At the time of making the reservation on the website, the fare you get is always subject to availability, as it is extracted from a live inventory that is connected to the system of not only the airline but different travel agencies across the globe. There are times when the fare quoted to you is changed while you are in the process of making the booking. As unfair and as unreasonable as it may sound, this is inherited into the very fabric of the system that we use. We sincerely apologize for the fare changes that you experienced at the time of making the reservation. However, considering this as an inevitable aspect of the system we have tried to safeguard the interest of our passengers by making sure in any such cases where the fare changes before confirming the reservation our website is designed in such a way that if the fare gets expired or sold out, we do not charge the card so that the passenger does not feel stuck and can make a decision if they want to go with the increased price.
Team Travelcation
INCOMPETENT
*** WARNING - AVOID ***
Chose Travelcation due to competitive prices, booked flights online on Saturday.
Numerous email and telephone calls over the following 3 days causing significant inconvenience - various issues quoted including discounted seats no longer available, flights no longer scheduled, price increases etc. Today (Tuesday) after in excess of 6 promised call backs/confirmations failed to materialise, I finally spoke to a ‘team leader’ who also proved incapable selecting the correct dates/times (even when given the exact flight numbers) but consistently offered unfeasible alternatives.
I have requested a refund, but will apparently have to wait 7-10 business days for this to be actioned.
Stick to a trusted intermediary or book direct, you have been warned!…
28 de fevereiro de 2023
Opinião espontânea
Resposta da Travelcation
Dear Bob
Thank you for choosing Travelcation.
We at Travelcation have and will always prioritize our customers over and above everything else, so we always try to give the best possible resolution for a given problem. However, please be advised that fares are subject to availability and are dynamic in nature.
At the time of making the reservation on the website, the fare you get is always subject to availability, as it is extracted from a live inventory that is connected to the system of not only the airline but different travel agencies across the globe. There are times when the fare quoted to you is changed while you are in the process of making the booking. As unfair and as unreasonable as it may sound, this is inherited into the very fabric of the system that we use. We sincerely apologize for the fare changes that you experienced at the time of making the reservation. However, considering this as an inevitable aspect of the system we have tried to safeguard the interest of our passengers by making sure in any such cases where the fare changes before confirming the reservation our website is designed in such a way that if the fare gets expired or sold out, we do not charge the card so that the passenger does not feel stuck and can make a decision if they want to go with the increased price.
Team Travelcation
Switch and bait
Switch and bait. They get your credit card details by offering a really good fare. Then they say the airline won’t accept the fare and ask you to confirm the ticket for a higher fare. Meanwhile they are still holding your cc details. It’s a scam - can’t trust these guys.
28 de fevereiro de 2023
Opinião espontânea
Resposta da Travelcation
Dear Ms. Gayatri
Thank you for choosing Travelcation.
We at Travelcation have and will always prioritize our customers over and above everything else, so we always try to give the best possible resolution for a given problem. However, please be advised that fares are subject to availability and are dynamic in nature.
At the time of making the reservation on the website, the fare you get is always subject to availability, as it is extracted from a live inventory that is connected to the system of not only the airline but different travel agencies across the globe. There are times when the fare quoted to you is changed while you are in the process of making the booking. As unfair and as unreasonable as it may sound, this is inherited into the very fabric of the system that we use. We sincerely apologize for the fare changes that you experienced at the time of making the reservation. However, considering this as an inevitable aspect of the system we have tried to safeguard the interest of our passengers by making sure in any such cases where the fare changes before confirming the reservation our website is designed in such a way that if the fare gets expired or sold out, we do not charge the card so that the passenger does not feel stuck and can make a decision if they want to go with the increased price.
Team Travelcation
I had an amazing experience with…
I had an amazing experience with travelcation and all the services provided were exactly as told
14 de fevereiro de 2023
Opinião espontânea
Resposta da Travelcation
Hi
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Thanks to Charlotte Woods I had a…
Thanks to Charlotte Woods I had a smooth booking experience.
24 de fevereiro de 2023
Opinião espontânea
Resposta da Travelcation
Hi
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Don't go for it.
Don't go for it. They lure with cheaper price and later a day or two you will end up paying higher than the airline website. That too you have to ring the customer service frequently and get through painful negotiation.
My story: I searched flights in Google Flights and for any flight, Travelcation is the cheapest provider by discount of 15£ compared to other booking websites. So I decided to enquire and book. So I called the customer service on Saturday morning enquired the same and booked my ticket @735£. I was told tickets should arrive by Saturday evening. No response by evening.
So I called first thing on Monday to enquire the flights. I was told I would get it in another 3 hours. I emailed in the afternoon, no response till evening.
So I called again. I was informed by customer service (Person X), the tickets were not available at the price. I need to pay a higher price as of time to get the tickets @800£ (after a discount of 100£ provided by travelcation for the missing flight). Furthermore, I was given hours of time to decide. When I searched in google again prices were cheaper, even at the same moment even travelcation showed tickets @755£ for a new booking.
When I called back with details, new person(Person Y) picked it and said tickets price were not updated in their site correctly offered me @765£. I agreed. I am told I would get emailer for the tickets in 20 min. No response for 2 hours.
I called again, this time picked by (Person X) she again asked me @800£. When I said (Person Y) gave me @765£ she said it is mistaken from his end. I have to pay 800£ immediately. Tickets will be issued in 48 hours.
I literally felt Rip off and caught in a shady place where there is no standard and anyone can decide on price arbitrarily and no customer support or communication. At the end, travelcation send email "due to technical issues they're unable to issue tickets" - completely false.
I ended up booking with airline's website with 810£. I got the ticket immediately.
27 de fevereiro de 2023
Opinião espontânea
It was a great experience in getting…
It was a great experience in getting the tickets at the same price.
21 de fevereiro de 2023
Opinião espontânea
Resposta da Travelcation
Hi
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Good experience
Travelcation, and Scarlett Woods in particular, was very helpful with amending our reservation as needed. She returned my call promptly and was able to give us assurance that our travel changes were appropriately booked.
I recommend working with Scarlett and the team at Travelcation again.
27 de fevereiro de 2023
Opinião espontânea
Resposta da Travelcation
Hi
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Total scam AVOID
Total scam.
Booked flights received a confirmation email with a transfer in 1 city between 2 different airports.
I asked about wether it could be changed and never received an email reply.
So just figured I’d roll with and get a taxi.
Arrived at the Airport to find I didn’t even have any flights ?? WTAF
Ended up buying emergency flights from 3 different airlines to get where I needed to go! Shame on you google for allowing this company on google flights.
AVOID AVOID AVOID AVOID
22 de fevereiro de 2023
Opinião espontânea
Good customer service
Scarlett helped me with the ticket booking when we were stuck in a medical emergency. It was very kind of her to go out of her way to do this. We appreciate this.
25 de fevereiro de 2023
Opinião espontânea
Resposta da Travelcation
Hi
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Resposta da Travelcation
Hi
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Highly recommend
Services they are providing are way more better than they cost.
Had a great experience. Believe me it’s worthy.
24 de fevereiro de 2023
Opinião espontânea
Resposta da Travelcation
Hi
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
The service was amazing!
The service was amazing, everyone was so friendly and helpful. The booking process was smooth and the prices were very reasonable. Scarlett went above and beyond to assist us and she was so cooperative. Thank you Scarlett for all the information, we had a great trip!
24 de fevereiro de 2023
Opinião espontânea
Resposta da Travelcation
Hi
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Had an amazing experience with you…
Had an amazing experience with you guys, Stella helped me throughout the process.
7 de fevereiro de 2023
Opinião espontânea
Resposta da Travelcation
Hi
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Stella help me with my concern and…
Stella help me with my concern and solve it.
6 de fevereiro de 2023
Opinião espontânea
Resposta da Travelcation
Hi
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
Stella people are very helpful and…
Stella people are very helpful and provide amazing after sales services too! Highly recommended for bookings.
1 de fevereiro de 2023
Opinião espontânea
Resposta da Travelcation
Hi
Thank you for taking the time to provide feedback on your experience with us.
We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.
I hope to serve you again in the near future.
Thank you very much,
Regards'
Team Travelcation
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