Travelgoogoo Opiniões 

21
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Had trouble with slow internet speed after activating my eSIM. But quickly solved by customer support via whatsapp. Thanks to Joel, he was very helpful!

Classificada 4 em 5 estrelas

Extremely bad customer service. Avoid if you don't want to get your blood boil. I requested to chat with a human agent to resolve an issue but the agent somehow decided to refuse to read what I sen... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Never tried a travel eSIM club before. The US$14 cost per year was very attractive, especially when it offers unlimited messaging data in 123 countries for 365 days. Even when I checked the cost... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I started using Travelgoogoo after repeated issues trying to use Airolo on biz trips to AUS and USA. On both occasions, the set up was too complicated for this tech geek and it resulted in massive Si... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de telecomunicação

Escrito pela empresa

At Travelgoogoo, we believe staying connected while traveling is essential—a fundamental need that fuels every adventure and powers every story. That’s why we’re committed to making data accessible to all travelers at truly affordable rates. Our innovative eSIM that simplifies connectivity, offering a single solution for all your travel data roaming needs. Stay connected with family and friends through chat apps and enjoy the flexibility to purchase roaming data based on your unique needs. No more confusion or endless decisions. Plus, we are partnering with travel-related industries to create experiences that go beyond connectivity, enriching every step of your journey. As frequent travelers and experts in telecom and international roaming, we understand the challenges. Together with our customers, we’re building a smarter, more seamless way to travel. Join us on this journey! Like and follow us for updates. Let’s make a difference together.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

21 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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4,6

Todas as opiniões

(21)

8 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Problem with roaming internet connection

Had a problem with the roaming of the esim card. It turns out that I did not pay attention and the country is not included in the plan I have. Joel massively helped me, letting me know the issue and stayed until everything is all good. Absolutely massive thank you to him.

24 de julho de 2026
Opinião espontânea
logótipo da Travelgoogoo

Resposta da Travelgoogoo

Thank you, Dylan, for taking the time to leave us a review. We’re sorry to hear about the initial confusion with your roaming plan, but we’re very pleased Joel was able to help you get everything working. Your feedback means a lot to us, and we’ll be sure to pass your compliments on to him. Have a fantastic journey!

Classificada 5 em 5 estrelas

I was having technical problems with my…

I was having technical problems with my credit card and email that I couldn't solve on my own. I contacted support via WhatsApp, and Joel helped me. He did a great job and was very quick. Everything was fixed perfectly in less than an hour.

3 de junho de 2026
Opinião espontânea
logótipo da Travelgoogoo

Resposta da Travelgoogoo

Thank you, Anutapong, for taking the time to share your experience. We’re delighted to hear that Joel was able to assist you promptly and get everything resolved within the hour. Your feedback means a lot to us, and we’ll be sure to pass along your kind comments to Joel.

Classificada 5 em 5 estrelas

I was helped by Vaishnavi

I was helped by Vaishnavi. She was patient and very clear in her explanations. She helped me understand some technicalities regarding how the eSIM works and I really appreciate that. It helped me make a clear decision quickly regarding what to buy.

31 de maio de 2026
Opinião espontânea
logótipo da Travelgoogoo

Resposta da Travelgoogoo

Thank you for your wonderful feedback. We’re delighted to hear that Vaishnavi was able to explain how eSIMs work in a clear and patient way, helping you make an informed decision with confidence. Delivering this kind of helpful and personalized support is exactly what we aim for with every customer interaction, so your comments mean a lot to us. We’ll be sure to pass your kind words on to Vaishnavi. Thank you for choosing us!

Classificada 4 em 5 estrelas

Extremely bad customer service initially, but they made amends.

Extremely bad customer service. Avoid if you don't want to get your blood boil.
I requested to chat with a human agent to resolve an issue but the agent somehow decided to refuse to read what I sent and instead copy-paste template response. When it was escalated to another agent, they promised to look into the issue for you but then MIA and stopped replying to the message even though I messaged them from time to time

Update: Joel from the customer care team reached out directly to apologise and resolve the issue. It shouldn't have taken a manual review to fix something so straightforward, but the follow-up was appreciated. Seems like they are working on improving things on their end.

7 de abril de 2026
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Resposta da Travelgoogoo

Hi Chung, we’re sorry that we let you down. We understand how frustrating it is when you’re seeking help, only to feel that your concerns aren’t being properly addressed or followed up on.

Providing responsive and attentive support is something we take pride in, so it’s disappointing to hear that your experience fell short of that standard. We’d appreciate the chance to look into this further and understand what happened.

Please reach out to us directly with your order details, and we’ll do our best to assist. Thank you for taking the time to share your experience.

Classificada 5 em 5 estrelas

I now use this whenever I need to roam

I now use this whenever I need to roam. It costs a fraction of roaming with my local carrier, and the purchase experience and service are fast and seamless.

15 de março de 2026
Opinião espontânea
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Resposta da Travelgoogoo

Thank you for your wonderful review! 😊 We’re thrilled to hear that Travelgoogoo has become your go-to choice whenever you travel. Saving our customers money while keeping the experience fast, simple, and seamless is exactly what we strive for. Your support means a lot to us, and we look forward to keeping you connected on many more adventures ahead!

Classificada 5 em 5 estrelas

I started using Travelgoogoo after issues with Airolo

I started using Travelgoogoo after repeated issues trying to use Airolo on biz trips to AUS and USA. On both occasions, the set up was too complicated for this tech geek and it resulted in massive SingTel bills because I thought that I was running the Airolo eSIM. Thankfully, SingTel showed mercy and reduced my bill. After those incidents, I switched over to Travelgoogoo and haven't had an issue since. More recently, I had a issue when I upgraded my phone from an iPhone 13 to a 17. The tech support at TGG was very helpful in getting the old eSIM transferred to the new phone which saved me from losing the leftover GBs remaining. Thank you Travelgoogoo!!!

27 de fevereiro de 2026
Opinião espontânea
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Resposta da Travelgoogoo

Thank you, Matthew, for sharing your journey with us! We’re sorry to hear about the roaming bill scares (those are never fun), but we’re delighted that Travelgoogoo has been able to provide a smoother experience ever since. 😊

As fellow tech enthusiasts, we know that eSIMs should make travel easier—not more complicated. That’s exactly the experience we strive to deliver, whether it’s getting connected overseas or helping with a phone upgrade. We’re especially glad our support team could help transfer your eSIM and save those precious remaining GBs.

Thank you for your continued trust and support. We look forward to keeping you connected on many more trips ahead! ✈️🌎

Classificada 5 em 5 estrelas

Product works great and saves money

Great product, saved us money! I appreciate the whatsapp bot interface and not needing another app!

1 de janeiro de 2026
Opinião espontânea
logótipo da Travelgoogoo

Resposta da Travelgoogoo

Thank you for your fantastic feedback! 🎉 We’re delighted to hear that Travelgoogoo helped you save money and that you enjoyed the convenience of managing everything through WhatsApp without needing another app. Making travel connectivity simple, affordable, and hassle-free is exactly what we strive for. Thanks for choosing Travelgoogoo, and we look forward to keeping you connected on your future adventures! ✈️

Classificada 5 em 5 estrelas

Easy to use

Easy to use. Just fuss free and communication was great!

9 de agosto de 2025
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Resposta da Travelgoogoo

Hi Gillian, thanks for your kind feedback. At Travelgoogoo, we believe everyone should stay contactable while they travel, seamlessly and affordably. Messaging gives comfort and peace of mind to ourselves and those around us. As a dad, I know that first-hand. Other apps can be accessed as and when you need them, but messaging is almost a lifeline.

We’d love for you to keep using Travelgoogoo and sharing your thoughts. If you ever have ideas or feedback, feel free to reach out to me directly at richardbok@travelgoogoo.com.

Classificada 5 em 5 estrelas

A very interesting eSIM travel club

Never tried a travel eSIM club before. The US$14 cost per year was very attractive, especially when it offers unlimited messaging data in 123 countries for 365 days.

Even when I checked the cost of boosting the speed for Seoul in a recent trip, the cost was more competitive than a Singapore telecom company, and the coverage was better than expected.

What I love is that now I don't need to care about hunting for SIM card companies or even pay thru my nose for eSIMs. I just land, go to my WhatsApp and say I want to boost, and voila, it is instant.

25 de junho de 2025
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Resposta da Travelgoogoo

Hi Stephen, thanks for your kind comments. :)

Classificada 5 em 5 estrelas

This is the best roaming service I’ve used.

TravelgooGoo made staying connected abroad effortless. The setup was quick, the connection was stable throughout my trip, and the rates were extremely reasonable. No hidden charges, no dropped signals—just reliable service wherever I went. Highly recommend for frequent travellers!

20 de março de 2025
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Resposta da Travelgoogoo

Thank you so much for being a Travelgoogoo365 member and taking the time to share your experience with us! We are thrilled to hear everything went smoothly on your trip, from setup to connection. Your kind feedback keeps our team going and reminds us why we do what we do. :) Wishing you many safe travels ahead!

Richard

Classificada 5 em 5 estrelas

Happy Traveller

Easy to setup and use.

1 de maio de 2025
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Resposta da Travelgoogoo

Thanks Jeremy! We are glad to hear that it was easy to setup and use. :) See you on your next trip!

Richard

Classificada 5 em 5 estrelas

Value for money, good experience

Tried Travelgoogoo from friend’s recommendation during my recent trip to China. The internet had a bit of hiccup but their customer service replied very quickly and helped me to settle it quickly and thereafter’s it was smooth sailing. Their e-sim club membership is really helpful especially when I go for short trips to Johor Bahru, I need not buy or reinstall another esim, so convenient !

14 de abril de 2025
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Resposta da Travelgoogoo

Thanks Richard for trying us out! And we are happy to hear that our support team was able to sort things out quickly so you could stay connected.

Every time a customer reaches out to us, it's our chance to show that we're here and live up to our promise to keep our customers connected.

Thanks again and help us too by sharing with your friends!

TQVM, richardbok

Classificada 5 em 5 estrelas

Great experience using Travelgoogoo data roaming services

I’ve had a great experience using data roaming services from Travelgoogoo. I purchased the Travelgoogoo365 plan and enjoyed free texting while traveling in Indonesia, Malaysia, Vietnam, and Thailand.

When I needed to browse or stream videos and music, it was quick and easy to top up by simply messaging Travelgoogoo Assist on WhatsApp. The convenience and responsiveness made a big difference.

Also, considering that all data packages are valid for 30 days, the rates are very competitive compared to other providers. Overall, I’m very satisfied with the service and value.

6 de abril de 2025
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Resposta da Travelgoogoo

Thanks Edward for being a great supporter! Customers like you keep us going. Thank you so much for your feedback.

Looking forward to many future journeys with you.

richardbok

Classificada 5 em 5 estrelas

Great Travel Companion for Data on the Go

I used TravelGoogoo for recent trips and found it to be a convenient option for travel. It offers a year-round, fixed-price travel data SIM that I can keep and reuse. I liked how simple it was to place a top-up order, and get support directly through WhatsApp. It is a a practical choice for frequent travelers.

6 de março de 2025
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Resposta da Travelgoogoo

Thank you for your feedback. Yes, we created Travelgoogoo365 so that frequent travellers like yourself can stay connected seamlessly and enjoy good rates for every trip without the need to hunt for the next eSIM. Thank you for joining Travelgoogoo365!

Richard

Classificada 5 em 5 estrelas

Stress-Free Roaming That Just Works

Used this roaming service in Malaysia and Tokyo—worked like a charm! Super easy to set up, fast connection, and no random dropouts, good boost. Didn’t have to worry about hunting for Wi-Fi or swapping SIM cards. Totally recommend it if you travel a lot and want stress-free internet on the go.
And the pricing for the package are simply amazing!

1 de março de 2025
logótipo da Travelgoogoo

Resposta da Travelgoogoo

Thanks Jeric! Glad to hear that our eSIM service worked smoothly for you in Malaysia and Tokyo!

Hope to stay connected with you on your next trip!

richard

Classificada 5 em 5 estrelas

The yearly plan can only do watsapp. Need to boost data for better experience for use of social media

Great experience without the need to install new esim everytime i travel

1 de abril de 2025
logótipo da Travelgoogoo

Resposta da Travelgoogoo

Thanks Magdalene for your feedback. We’re really glad to hear you found it convenient not having to reinstall the eSIM each time. That’s exactly what we hoped to make easier for travellers like you.

Just to share: all new members enjoy a 3GB high-speed starter pack that works across all 123 destinations at 4G/5G speeds. Once that’s used up, the eSIM remains connected for essential messaging like WhatsApp and in-app notifications, so you’re never offline.

If you ever need more high-speed data for social media or streaming, we offer top-up packs at very competitive rates so you can stay connected without overpaying.

Thanks again for helping us improve and for being part of the Travelgoogoo journey!

Richard

Classificada 5 em 5 estrelas

Travelgoogoo is amazing!

Travelgoogoo is amazing. I have used it for my vacation to Greece, Thailand, Indonesia and India. All of my connections were seamless. The chat on whatsapp was also very responsive as well and even reminded me when my balance was low. It also updated me (on demand) on my data usage balance. The best part of it was getting a better connection compare to the locals in India in some cities. I guess travelgoogoo partners with good telcos to offer the best connection.

It is affordable and I've now introduced this to many of my friends who are travelling internationally too!.

23 de abril de 2025

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