TrendRocket.io Opiniões 35

Resposta da TrendRocket.io

30/10/2025

I’m really sorry for the stress here. If you believed you’d cancelled but can still see monthly debit attempts, that’s on us to fix immediately.

Please email support@trendrocket.io
with the subject “Trustpilot—Cancellation” and include:

the email you used to sign up

your full name (as shown on this review)

last 4 digits of the card (or a recent invoice ID)

We’ll locate your account, cancel on the spot, and send written confirmation. If any charges were taken after your original cancellation attempt, we’ll reverse those right away. Also noted on your feedback that our monthly trend report duplicates a service you already use—thank you; we’ll review how we make that clearer before trial/checkout.

Again, apologies for the hassle—looking forward to getting this resolved for you today

Resposta da TrendRocket.io

24/10/2025

Hi Maxim,

Thanks for your review, and we're sorry for any confusion or frustration caused. After looking into your case, we found two accounts registered under similar emails on the same day. It appears the trial cancellation was made on one account, while the other—associated with the charges—remained active.

We’ve now cancelled the active subscription and, as a gesture of goodwill, have issued a one-time refund for the most recent charge. You’ll see the funds returned to your account within 5–10 business days depending on your bank.

If you'd like to use Trend Rocket again in the future, we’d be happy to help ensure everything is set up correctly. In the meantime, feel free to reply to our support email if you have any questions.

Best regards,
Dev – Trend Rocket Support Team

Resposta da TrendRocket.io

10/10/2025

Hi there,

Thanks for taking the time to leave your honest feedback — we really appreciate it.

I’m sorry to hear that your experience with Trend Rocket didn’t meet expectations. We’re constantly working to improve both the quality of the data and the overall user experience, and your input helps us identify where we need to do better.

We’re glad we could resolve the billing issue quickly and get that refund back to you. That said, we totally understand that the product wasn’t the right fit for your needs at this time.

If you ever decide to give us another shot down the line, we’d love the opportunity to show you how much we’ve improved.

Wishing you all the best,
Dev
Trend Rocket Team

Resposta da TrendRocket.io

30/09/2025

Hi,

Thank you for reaching out and for your kind words about Trend Rocket — we're really glad to hear that you found the platform valuable, and we appreciate you taking the time to explain your situation.

I'm sorry to hear about the unexpected charge and any inconvenience it may have caused, especially during a challenging time with your business. I'd like to help resolve this for you as quickly as possible.

To investigate this further, could you please share the email address associated with your Trend Rocket account? Once we have that, we can look into the exact timeline of your trial cancellation and billing to determine what happened.

Looking forward to your reply.

Best regards,
Dev

Resposta da TrendRocket.io

16/06/2025

Hello Hugo,

Thanks for your feedback. We’ve looked into our records but haven’t been able to find an account associated with your details.

If you can share the email address you used to sign up, we’d be happy to investigate this further and resolve any issues promptly.

Best regards,
Dev

Resposta da TrendRocket.io

23/05/2025

Hi there,

Thanks for taking the time to share your feedback — we're sorry to hear about your experience. Our team is currently working on performance improvements to speed up result loading times, and your input helps us prioritize that work.

You're currently on a trial that still has 2 days remaining, so if you're open to it, we’d love a chance to help resolve the issue before it ends. Feel free to reach out to our support team at support@trendrocket.io and we’ll be happy to assist directly.

Thanks again for trying Trend Rocket.

Best,
Dev

Resposta da TrendRocket.io

19/03/2025

We’re sorry to hear about your frustration. However, after reviewing our records, we couldn’t find an active subscription under your account. While we take all feedback seriously, we were unable to verify any platform-wide performance issues at the time of your previous concerns. Our team is always available to assist with any technical difficulties, and we encourage you to reach out so we can troubleshoot further.

If you believe there has been a billing error, please contact our support team with details, and we’ll be happy to investigate.

– The Trend Rocket Team

Resposta da TrendRocket.io

4/03/2025

Hi Nnenna,

I’m truly sorry to hear about your experience and any frustration it may have caused. I want to clarify that your subscription was successfully canceled, and a full refund has already been processed as a one-time exception.

The delay in our response was due to the long Labor Day weekend, which may have caused a slight backlog in support inquiries. We strive to respond as quickly as possible, and I apologize for any inconvenience caused.

Your feedback is valuable to us, and we’re continuously working to improve both our platform and customer support. If there’s anything else I can assist you with, please don’t hesitate to reach out.

Best,
Dev
Trend Rocket Support Team

Resposta da TrendRocket.io

26/07/2024

Thank you for your review. As we have not received the requested information via Trustpilot to verify the experience, the following reply outlines the most probable cause of the issue.

Our records show that the accounts were suspended due to repeated violations of our platform's terms of service over the past few months. These terms are established to ensure fair usage for all users, and our support team enforces them to maintain the integrity and fairness of our service. Consequently, the suspension of your accounts was necessary to safeguard the experience of all genuine users.

We would also like to clarify that creating multiple accounts, particularly over different time periods, is not required and may lead to account issues.

Furthermore, accounts cancelled within the trial period do not incur charges. If a charge was applied, it indicates that the account had already converted to a paid subscription beyond the trial period.

To avoid such situations, we encourage all users to adhere to our terms and use the platform responsibly. Should you have any further questions or need assistance, please do not hesitate to contact us.

Regards,
Customer Service Manager

Resposta da TrendRocket.io

16/07/2024

Thank you Ren - keep us posted with your success story :)

Resposta da TrendRocket.io

26/07/2024

Hello,

Thank you for sharing your feedback. We value your input and would like to address your concerns in detail.

Firstly, we understand your skepticism regarding proprietary systems and data-gathering methods. Transparency is important, and we aim to provide clarity on how our scoring works. Our revenue and scaling scores are derived from a dynamic algorithm that evolves over time as the brand progresses and more data is gathered. These scores are not arbitrary; they are based on a robust combination of actual data including traffic, revenue estimates, social metrics, review data, product statistics, pricing analysis, and other relevant metrics available on our platform.

Regarding the utility of these scores, they are designed to offer a high-level overview of a brand's performance and potential for growth. A score of 40 in revenue and 60 in scaling, for instance, reflects various underlying metrics that contribute to these scores. These numbers correlate with real-world data points such as estimated traffic, revenue, ad spend, competition analysis, and more. This allows users to quickly gauge where a brand stands and identify areas for improvement.

For those who prefer deeper insights, our platform provides the capability to run custom analyses across hundreds of different metrics in real-time, along with historical data. This empowers users to derive actionable insights tailored to their specific needs.

We are pleased to note that many of our users find our data highly actionable and continue to rely on it for their e-commerce operations, agency work, and investment decisions. These users have successfully leveraged our insights to drive their businesses forward.

While we strive to provide valuable data, we understand that our platform may not meet everyone's needs. That's why we offer trial periods, allowing users to evaluate our services before committing.

If you had any issues understanding the data available, our support team has always been available to answer questions and provide assistance. We encourage users to reach out to us first for help in making the most of the platform.

Best regards,
Customer Service Manager