Very disappointing experience with Trio…
Very disappointing experience with Trio Rent a Car.
This is the only rental company I have ever used that has charged me a separate fee for the car being “dirty” on return. What makes this worse is that this charge was never clearly presented beforehand, and I could not find any reference to such a fee in the rental contract or in any guidance provided to me.
I also strongly disagree with the way the alleged damage was handled. During the return inspection, the agent physically manipulated the mudguard while checking it, and in my view the force used during that inspection may well have caused more damage than whatever was supposedly there beforehand.
Unexpected charges of this kind should be clearly disclosed before the rental, not introduced at the end of the process. Based on my experience, the return inspection and charging process lacked transparency and left me with very little confidence in the company. Even to this date, they have failed to provide an accurate existing damage report, fuel and mileage were also recorded wrong.
I would not use Trio Rent a Car again nor recommend it to somebody else.








