Tritonoutdoors Opiniões 

55
•
TrustScore: 3 em 5

3,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Our favourite sauna and lake experience! Alison and the Longside Lake team run a friendly and inclusive space. We go regularly for lake dipping and sauna sessions. The sauna is immaculately c... Ver mais

Classificada 1 em 5 estrelas

Ordered a wetsuit a week ago with next day Royal Mail. Order not shipped yet nor in the RM system. Called numerous times; emailed four times - nothing. I would like to think they are a genuine busi... Ver mais

Classificada 1 em 5 estrelas

Like many others I ordered a changing robe (delivery should have been 2-4 working days). 18 days later and still nothing. Have sent several emails (no response) and left 2 messages on the telephone n... Ver mais

Classificada 5 em 5 estrelas

Brilliant small business. I have many products from this store including a Nordic robe, thermal costume and thermal bobble hat. Service has been nothing but the best with the support team and Tommy re... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa desportiva
  2. também em
  3. Lago para natação
  4. Sauna
  5. Sauna Club

Escrito pela empresa

Open water swimming and triathlon specialists. Sells related products and runs regular wellness events.


Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

55 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 5% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,1

Todas as opiniões

(55)

36 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Dry Robe

I was looking for a dry robe in the sale but the one I tried in XS was too short. I wanted a size S/M. A week later Tritonoutdoors had remembered what I was looking for and told me they had found one in that size in black.
I felt this went above and beyond looking after the customer and staff are always friendly and helpful.

24 de janeiro de 2026
Classificada 2 em 5 estrelas

Poor customer service over delivery delay

I ordered the item as a Christmas present on 18 December. It was showing as in stock on the website so I expected it to get there in time. Triton contacted me on 22 December saying the item hadn't come in from the stockist and they would ship it as soon as they received it (it was still showing as in stock!). There was no indication of when it was expected to arrive. They were really difficult to contact, despite trying e-mail, webchat and phone and I got no update until 19 January when they emailed to say the item was finally on its way.

19 de janeiro de 2026
Classificada 1 em 5 estrelas

No order arrived

Ordered on January 4th and after a week contacted the company to see when delivery would be, to be told the item I ordered was discontinued so they sent me a different item. This also never arrived and it’s now been almost 3 weeks and they will not refund me.

4 de janeiro de 2026
Classificada 5 em 5 estrelas

Selecting a wetsuit isn't always easy

Selecting a wetsuit isn't always easy! I ordered one online, but the fit wasn't perfect. I contacted Triton, and Alison promptly replied. We set up a time for me to visit the lake, test out a few suits, and go for a swim. The concept of trying before buying is brilliant. I thoroughly enjoyed my swim in the stunning lake. Alison and her team were extremely helpful and welcoming. They provide swimming guidance suitable for everyone, regardless of experience. Without Alison's expertise, I wouldn't have felt confident enough to choose the right wetsuit size. I'm incredibly grateful and eager to return soon.

10 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Don’t miss out.

Don’t miss out on, step out of your comfort zone and enjoy being outdoors. Great team , great vibes. 🤙🏽

28 de março de 2025
Classificada 2 em 5 estrelas

Could have sourced them all cheaper…

Could have sourced them all cheaper individually. Found sports direct sell the swim hat for £6, gloves could be found at zoggs website for £40 and socks for £25 at c-skins. Over priced for what it was

27 de outubro de 2025
logótipo da Tritonoutdoors

Resposta da Tritonoutdoors

Hey Scott,

Thanks for leaving us a review and we appreciate the feedback. It’s always rubbish buying something and then finding it cheaper elsewhere, however, in this case the products are not like for like.

The Zone 3 heat tech cap - retail price £39, is slightly thicker and has a different lining to the neoprene cap available from Sports Direct for £6.

Our cold water accessories bundle deals offer better value than purchasing items individually.

Classificada 5 em 5 estrelas

Very clear and honest advice on wetsuit…

Very clear and honest advice on wetsuit choice, the opportunity to try out several options on site, and a fair price. Thank you.

1 de novembro de 2025
Opinião espontânea
logótipo da Tritonoutdoors

Resposta da Tritonoutdoors

Hi Ian,

Thank you for your review.

We are happy to have helped in finding you the right wetsuit through our try before you buy scheme.

Classificada 5 em 5 estrelas

Needed a new wetsuit and this is excellent…

Tried on the wetsuit at Shepperton Lakes and it seemed to suit me so I bought it and it was delivered in time for my departure for IM 70.3 Türkiye 🇹🇷
I got to Antalya in plenty of time to try it out and am simply delighted. Tommy had cut it down perfectly for me and the suppleness of the suit will guarantee me a quick T1. I am really pleased.

20 de setembro de 2025
Opinião espontânea
logótipo da Tritonoutdoors

Resposta da Tritonoutdoors

Hi Neil,

Thank you for the review.

We are absolutely delighted that the wetsuit arrived in time for your departure to Turkey. The Predator Ultra is a great wetsuit.

Classificada 5 em 5 estrelas

Shopping for my little black dress of Wetsuits!!!!

Tommy has been helping me find the right wetsuit. I had some particular requirements, and with his years of experience, he was able to see which wetsuit suited me.

I tried on two brands and absolutely fell in love with the first wetsuit I tried on! The beautiful stretchy neoprene feels like a second skin. I felt amazing in it!

I got to try it out before I bought it, at the lake.

The customer service received from Tommy has been excellent, with no sales pressure.
Also, as I am near the lake, how convenient.

25 de outubro de 2025
Opinião espontânea
logótipo da Tritonoutdoors

Resposta da Tritonoutdoors

Hi Claudia,

Thank you for your review.

Finding the right wetsuit is always a challenge, and we pride ourselves on the Try Before You Buy on them. We are delighted that we assisted in finding you the right suit.

Classificada 5 em 5 estrelas

Try before you buy

I rented a number of wetsuits over the summer which really helped make a decision of which wetsuit to purchase.
Alison at Longside Lake was super helpful, really knowledgeable & supportive throughout my journey.

7 de setembro de 2025
Opinião espontânea
logótipo da Tritonoutdoors

Resposta da Tritonoutdoors

Hi Rachel,

Thank you for your review.

We are please that we could assist. We will pass on your comments to Alison.

Classificada 5 em 5 estrelas

Brilliant service

I used the try before buy service at the Shepperton open water swim location. Service was brilliant in terms of getting the right wetsuit and making sure it fitted properly. So good I bought the wetsuit. Can’t recommend the company and service highly enough. Response to emails in advance of the visit and with a subsequent clarification have been really prompt and helpful.

11 de outubro de 2025
Opinião espontânea
logótipo da Tritonoutdoors

Resposta da Tritonoutdoors

Hi Alun,

Thank you for your review. We are delighted that we could assist you in finding the right wetsuit for you.

From the Triton Team

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