Tropical Glass Opiniões 

875
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered a full terrarium set for my son, incl the glass bowl, as well as a kit to renew my own terrarium from Tropical Glass. Everything arrived in perfect order and my son and I had a "terrarium p... Ver mais

Classificada 5 em 5 estrelas

My new go-to company! I've previously purchased sheet moss from this company and was so impressed by the value for money and quality. I've recently purchased more moss, cork bark and a plant and I'm... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Always get my Terrarium plants and moss from here, always good quality and well cared for when packed. Customer service is great, rang to add couple things day after I placed an order when seen they... Ver mais

Classificada 5 em 5 estrelas

Great plants and Terrariums available on the web site. Can highly recommend their plants available. The Customer Relations team is very helpful and responsive as well for issues.

Informações sobre a empresa

  1. Plant Display Store

Escrito pela empresa

One stop shop for terrarium lovers. Create you own ecosystem thanks to our wide selection of DIY terrarium kits, terrarium jar, plants and all accessories needed.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

875 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(875)

128 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Not worth the discount in my case

[Edit: review below is for a glass jar sold with unspecified defects, part of a range]

Clearly people have different experiences but for me this was not worth it - the terrarium had a chipped cork lid, a blemish on the glass and - the real problem - a lid that didn’t fully cover the opening. Katie replied to emails politely and in good time, but it is clear all sales are final and for what is in truth not a massive discount (£5 off £27) I regret buying this. I was told a gap at the top is fine but it’s clearly not optimal and feels more than a cosmetic defect. I’ve ordered a deeper cork to see if that works better if it can sit at an angle and, if not, I’ll buy another jar. My take is not worth the risk as you really don’t know what you are getting, and from reviews there looks to be a big range in defects. I’m not disputing that some people get a bargain but not me in this case. Lesson learned

13 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great terrariums available

Great plants and Terrariums available on the web site. Can highly recommend their plants available.
The Customer Relations team is very helpful and responsive as well for issues.

12 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service and products!

I ordered a full terrarium set for my son, incl the glass bowl, as well as a kit to renew my own terrarium from Tropical Glass.
Everything arrived in perfect order and my son and I had a "terrarium party" which we thoroughly enjoyed. We watched the video first and then took our time creating our terrariums. They look beautiful and we are very happy with them! Thank you!

12 de outubro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Terrarium glass scratched

Ordered a terrarium from Tropicalglass via Amazon. It arrived on time and I'm generally satisfied with the plants and kit, however the glass terrarium itself has a very noticeable defect in it which does spoil the overall look of the terrarium (it's not a minor air bubble as mentioned in the description of the terrarium but a scratch or crack in the surface of the glass about 6mm in size).
Also, the details on Amazon and Tropicalglass' own website incorrectly states that the LED cork lid requires AAA batteries, whereas they actually take AA, so I've also wasted money buying rechargeable AAA batteries!
I contacted Tropicalglass regarding these issues, but apart from a 'thankyou for your feedback' response they seemed uninterested and made no effort to resolve the issues. I won't be using them again.

7 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Always get my Terrarium plants and moss…

Always get my Terrarium plants and moss from here, always good quality and well cared for when packed. Customer service is great, rang to add couple things day after I placed an order when seen they were back instock, the lady I spoke to couldn't have been nicer about doing this, was not a problem for them to add this and sort my payment fantastic service every time.

1 de outubro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Good service and prompt delivery

Good service and prompt delivery

28 de setembro de 2026
logótipo da Tropical Glass

Resposta da Tropical Glass

Thank you so much for your lovely review! We’re really pleased to hear you were happy with our service and that your order arrived promptly.

We really appreciate your support and hope you enjoy your purchase!

Classificada 5 em 5 estrelas

Great Products well packaged

Have now bought plants, starter kit and a Terrarium from Tropical Glass.
Very happy with everything. The plants especially are very healthy and everything is well packaged.

3 de outubro de 2026
Opinião espontânea
logótipo da Tropical Glass

Resposta da Tropical Glass

Thank you so much for your lovely review and for choosing us more than once! We’re really pleased to hear you’ve been happy with your plants, starter kit and terrarium.

It’s especially lovely to know the plants arrived healthy and that everything was well packaged.

Thank you again for your continued support , we really appreciate it!

Classificada 2 em 5 estrelas

Battery cover has missing screw and…

Battery cover has missing screw and when I called your number phone was switched off so sent text message and have received no reply.

24 de setembro de 2026
logótipo da Tropical Glass

Resposta da Tropical Glass

Hi Angela,

Thank you for your feedback, and we’re sorry to hear that you had difficulty reaching us.

Our phone number is mainly used for calls, and text messages are not monitored as a customer service channel. Occasionally, when we are running private workshops, the phone may also be switched off. For customer service enquiries, email is the best way to reach us, as our inbox is monitored regularly. Unfortunately, we cannot see that we received an email from you regarding this issue.

Regarding the battery cover, please don’t worry, the screw is not required for our LED cork lids and its absence does not affect the function of the light or the battery compartment.

We’re sorry this caused concern, and we’ve also contacted you directly by email so we can make sure everything is resolved for you.

Kind regards,
Katie

Classificada 5 em 5 estrelas

My new go-to company for invert supplies

My new go-to company! I've previously purchased sheet moss from this company and was so impressed by the value for money and quality. I've recently purchased more moss, cork bark and a plant and I'm absolutely thrilled. With other companies I've always been given poor quality and small sized cork bark...not these guys!

I've emailed the company on both occasions and have had replies within the hour. Their moss is grown in-house and their cork bark supplier heat treats it, no insecticides on either one.

30 de setembro de 2026
Opinião espontânea
logótipo da Tropical Glass

Resposta da Tropical Glass

Thank you so much for such a wonderful review! We’re absolutely delighted to hear that you’ve been so happy with the quality of the moss, cork bark and plants.

It means a lot to us that you’ve come back to order again, and we’re especially pleased that our team was able to help quickly by email too.

Thank you again for your support and for taking the time to share such detailed feedback, we really appreciate it!

Classificada 5 em 5 estrelas

Perfect gift

I’m absolutely delighted with the bonsai tree I ordered from Tropical Glass. It arrived beautifully presented and looked even better in person than I expected. The tree itself is gorgeous, healthy and clearly very well cared for, and the glass presentation makes it feel really special.
I bought it as a gift for a former student, who is heading of to university and was so pleased with the quality and attention to detail. It’s such a unique and meaningful present, and something that will hopefully be enjoyed for many years.
The whole ordering experience was easy and the delivery was excellent. I would definitely order from Tropical Glass again and would highly recommend them if you’re looking for a beautiful and unusual gift.

9 de setembro de 2026
Opinião espontânea
logótipo da Tropical Glass

Resposta da Tropical Glass

Thank you so much for such a wonderful review!

We’re delighted to hear that you were so happy with the bonsai terrarium, its presentation and the overall quality. It’s especially lovely to know that it was chosen as a meaningful gift for someone heading off to university.

Thank you also for your kind comments about the ordering experience and delivery. We really appreciate you taking the time to share such thoughtful feedback, and we’d be very happy to welcome you back again in the future.

Classificada 3 em 5 estrelas

Plant damaged.

One of the 5 succulents had a few leaves damaged. Given it didn’t have many in the first place, it was significant enough to place aside for my first terrarium. Assuming I continue with this interesting hobby I’ll give Tropical Glass another go and hope all is well on the next order.

14 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely

The kit arrived promptly. It was beautifully packed and in perfect condition. It's a gift that I'm not due to give for a few days yet, so I opened it up to give the plants some light. They are bright and healthy and also well packaged. I can't wait to see my grandson assemble this. Thank you.
I'm very happy with my purchase.

12 de setembro de 2026
Opinião espontânea
logótipo da Tropical Glass

Resposta da Tropical Glass

Thank you so much for your lovely review!

We’re so pleased to hear that everything arrived promptly, safely and beautifully packed, and that the plants were healthy and in great condition.

We hope your grandson really enjoys putting the terrarium together, it sounds like such a lovely gift to give.

Thank you again for choosing Tropical Glass, and for taking the time to share your experience with us.

Classificada 5 em 5 estrelas

Personalised greeting with the delivery…

Personalised greeting with the delivery was a nice touch. Very please with the quality of all the products. Guides and tutorials were clear and concise. I will definately be back more.

1 de setembro de 2026
logótipo da Tropical Glass

Resposta da Tropical Glass

Thank you so much for your lovely review!

We’re really pleased to hear that you were happy with the quality of your products and found the guides and tutorials helpful. It’s also lovely to know that you appreciated the personalised greeting, we always enjoy adding those little touches to make each order feel special.

Thank you again for your support, we look forward to welcoming you back!

Classificada 5 em 5 estrelas

Perfect gift

Arrived quickly, well packaged and plants looked very healthy. It was a gift so I haven’t seen it built, but it was well received. Instructions and link to the video tutorial were helpful.

28 de agosto de 2026
logótipo da Tropical Glass

Resposta da Tropical Glass

Thank you so much for your lovely review!

We’re really pleased to hear that your order arrived quickly, was well packaged and that the plants were healthy. It’s also great to know the instructions and video tutorial were helpful.

We hope the recipient enjoys putting the terrarium together and loves the finished result.

Thank you again for choosing Tropical Glass!

Classificada 5 em 5 estrelas

Absolutely brilliant service

Absolutely brilliant service, delivered on time and exactly as described. Thank you very much.

5 de setembro de 2026
Opinião espontânea
logótipo da Tropical Glass

Resposta da Tropical Glass

Thank you so much for your lovely review!

We’re really pleased to hear that you were happy with the service, that your order arrived on time and was exactly as expected.

Thank you for choosing Tropical Glass, we really appreciate your support!

Classificada 5 em 5 estrelas

Brilliant Company

I have had 3 orders from Tropical Glass and I really like the way everything is packaged and the speed of delivery. They have a great range of materials for creating your own bottle garden and their instruction video is brilliant.

9 de setembro de 2026
Opinião espontânea
logótipo da Tropical Glass

Resposta da Tropical Glass

Thank you so much for your wonderful review and for ordering from us three times!

We’re really pleased to hear that you’ve been happy with the packaging, delivery and range of materials, and it’s great to know that you found our instruction video helpful too.

Thank you again for your continued support, we really appreciate it and hope to welcome you back again soon!

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