The bookcase arrived in good condition in a 67 lb box! Assembly was pretty straight forward, no missing screws or bits. All of the parts receiving screws were pre-drilled so securing the screws was ea... Ver mais
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Leia as opiniões dos outros
I have NEVER received my order and am VERY upset. Sallie Reamer , 28405
A empresa respondeu
Your website was extremely user-friendly and as a technologically challenged seventy-something widow, I very much appreciated that I could get my order through, get my payment method all completed an... Ver mais
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You advertise a product with a nice picture and description. When I received your product I was shocked! It looked nothing like what you’re advertising. It was cheaply made with items falling off. T... Ver mais
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Informações sobre a empresa
- Loja de sofás
- Loja de roupas de cama
- Loja de mobília para quartos
- Loja de mobília para sala de estar
- Loja de mobília ao ar livre
- Loja de tapetes
Escrito pela empresa
Jennifer and Arindam bring a unique mix of expertise and passion to Trufairs. With backgrounds in healthcare, they’ve always understood the close relationship between well-being and comfort. Their entrepreneurial spirit led them to venture into the world of luxury home décor and furniture. Their vision? To curate a collection of exquisite, hand-picked products that not only enhance your space but also enrich your daily life. WHAT SETS US APART 1: Distinctive Designs:Our collection is a blend of modern elegance and classic sophistication. From sleek furniture to stunning home décor, every piece is carefully selected to embody elegance, functionality, and comfort. 2: Aesthetic Excellence:We are passionate about aesthetics. Our team travels the world to find pieces that redefine luxury. Whether it’s a statement chandelier, a plush sofa, or a handcrafted rug, Trufairs ensures that each item radiates sophistication and style. 3: Personalized Service:At Trufairs, you’re more than just a customer—you’re part of our family. Our dedicated team is here to offer personalized guidance, helping you find the perfect pieces that reflect your unique style and vision for your home. 4: Global Reach:Jennifer and Arindam’s passion extends across borders. Trufairs collaborates with artisans, designers, and manufacturers from around the world, bringing you the finest products from every corner of the globe.
Informações de contacto
Estados Unidos da América
- trufairs.com
2,8
Aceitável
23 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
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I have NEVER received my order and am…
I have NEVER received my order and am VERY upset. Sallie Reamer , 28405
8 de março de 2026
Resposta da Trufairs
Dear Sallie,
Thank you for your feedback. At Trufairs, customer satisfaction is out top priority which is why we took your claim seriously and investigated it immediately.
According to our records and the carriers tracking shows the mirror was delivered, supported by a time-stamped photo from the carrier that we shared with you. We understand there was some initial confusion, as you later reported you received two mirrors.
Despite the proof of delivery, and you stating you received two mirrors, we chose to issue you a 100% full refund to ensure you were not left dissatisfied. We are surprised to see a 1-star review given our multiple conversations and prompt resolution of this for you.
We wish you the best
The Trufairs Team
Ordering was easy
Ordering was easy. Delivery was on time. The product is not what I expected.
14 de fevereiro de 2026
Resposta da Trufairs
Dear Kathy,
Thank you for reviewing us! We are delighted that our delivery speed and ordering process met your expectations.
We are sorry to hear that the product itself was not what you expected. Customer satisfaction is out top priority, so we would live to help fix this. Please contact us at sales@trufairs.com or call 1-844-833-3267 so we can make this right.
Sincerely,
Trufairs Support Team
As advertised
Banner is as advertised, seems sturdy and is colorful. Arrived too late for Christmas but it will keep for next year.
18 de dezembro de 2025
Resposta da Trufairs
Extremely apologize for the unexpected delay due to the holiday season. Please check your email. We have already processed a full refund.
Have not received yet
8 de dezembro de 2025
Resposta da Trufairs
Your order for the 30X LED mirror was delivered on December 22. Due to high demand over the holiday season delivery was delayed. We worked hard to make sure you received your product before the holiday. We hope it is everything you expected.
I never got my product that I ordered.
4 de dezembro de 2025
Resposta da Trufairs
We are sorry to hear that your order did not arrive, especially given the unexpected surge in demand. We sincerely apologize and have already processed a full refund for your order.
never got it
11 de novembro de 2025
Resposta da Trufairs
Your shipping address must be correct at checkout for your package to be delivered correctly. Your package was shipped to the address you provided at checkout, as it is your responsibility to make sure your shipping address is correct. You placed an old address at check out. As stated in your email:
"I found the problem. I used Gpay for the first time in 2 years, and the address has not been updated. Is there a way to get it back? I don't know the current resident, and management will not help as I had to take them to court to get my security deposit back."
Customer needing help please
I hate to give you this rating, but I need help! The socks are beautiful, but they’re too long & as I get them to my knee, I have to fold them over & then Im in trouble! They bind up & hurt me so badly that I cannot wear them. If I go to the smaller size, they will not fit my big feet. Can you help me? Thank you!
4 de setembro de 2025
Resposta da Trufairs
I believe there might be a mix-up regarding your purchase. Based on my records, your order #1206 with Trufairs was for a 30X Magnifying Mirror with Lights, not socks. It appears you may have purchased the socks from a different retailer and are reviewing the wrong item on my store page.
I understand your frustration with the socks not fitting correctly, but I would greatly appreciate it if you could update your review to reflect your actual experience with the magnifying mirror you received from Trufairs. Your feedback is valuable and helps ensure that the future customers have accurate information about my products.
You should be able to edit or remove your review by returning you the platform where you left it and navigating to your order history or review section.
Thank you for your understanding and help in correcting this matter.
Sincerely,
Jennifer
Owner Trufairs
Fraud-ish
When a product is shipped from a place it cannot be returned to, that is tantamount to fraud because your company shields itself from refunding a return.
The return process is unnecessarily cumbersome to ensure that purchases are not refunded.
16 de outubro de 2025
Resposta da Trufairs
Thank you for taking the time to share your feedback.
After carefully reviewing your case, we found that the return request was not completed in accordance with Trufairs’ published return policy. Our return policy—clearly stated on our website—requires customers to provide photos of the item before a return address and RMA form can be issued. This step ensures that all products are verified in their original condition and sent to the correct warehouse for processing.
In this instance, our records show that no photos were submitted, and as a result, an RMA form was never issued. Without these required steps, we were unable to process the return. Our team reached out multiple times during this process to assist and prevent this outcome.
We truly value all customers and appreciate your understanding as we maintain consistent standards for quality control and fair handling of returns.
Exceeded expectations. Easy to install, just what I needed.
The tent is well made,
21 de outubro de 2025
Resposta da Trufairs
We are thrilled to hear how pleased you are with your new gazebo and appreciate you taking the time to share your positive experience.
It is wonderful to know that the quality and ease of installation not only met but exceeded your expectations. We work hard to provide quality products that are well-made and straight forward to put together, and feedback like yours confirms we are succeeding.
Thank you again for choosing Trufairs. We hope you enjoy your new outdoor space for many seasons to come.
Your website was extremely…uncomplicated to use
Your website was extremely user-friendly and as a technologically challenged seventy-something widow, I very much appreciated that I could get my order through, get my payment method all completed and accepted, and my product arrived promptly and totally undamaged. I would use Trufair again.
Thank you
27 de setembro de 2025
Resposta da Trufairs
Thank you for your kind feedback. We are so glad to hear you found our website user friendly and your transaction process went smoothly. It is great to know we are meeting our goals and that your autumn Peony Pumpkin Harvest Wreath met your expectations and arrived promptly and undamaged.
Terrible product
17 de setembro de 2025
Resposta da Trufairs
We are truly sorry to hear that you found the product terrible. That’s not the experience we want our customers to have.
Please contact us at sales@trufairs.com
with your order number or details so we can investigate and make things right (refund, replacement, or fix).
Thank you for your feedback — we value every customer and will use your feedback to improve.
Had no problems with order
Had no problems with order. Chairs were perfect upon delivery
26 de setembro de 2025
Resposta da Trufairs
Thank you for taking time to let us know that your chairs were delivered safely and are "perfect". We are thrilled you had such a positive experience with both the product and our delivery service.
We take pride in ensuring our items meet high quality standards and arrive in excellent condition, so your feedback truly makes our day. We will be sure to share your kind words with our delivery team and the rest of our staff.
Still waiting on info to return product
22 de setembro de 2025
Resposta da Trufairs
We strive to provided a seamless return and refund process. Our team is available to assist with anything you may need. For any additional information our return and refund instructions are available on our website. https://trufairs.com/policies/refund-policy
Run don’t buy item was a scam
Run don’t buy item was a scam! The wreath I ordered is nothing like advertised, small with cheap flowers and pumpkins attached to a plastic wreath with glue. Horrible purchase and will not order from this company again.
11 de setembro de 2025
Resposta da Trufairs
Thank you for taking time to share your experience. Our top priority is customer satisfaction and we take our customers feedback seriously. We have already replaced the product in Website as we are committed to making this right.
Meets expectations
Looks nice. Easy to use instructions. Thanks for including the screwdriver.
11 de setembro de 2025
Resposta da Trufairs
Thank you for taking time to leave positive feedback. We are delighted to hear that the L shaped modular sectional sofa with deep seating couch sleeper met your expectations and that you found the instructions easy. We put a lot of effort into making sure our products are user friendly as evidenced by including the screwdriver.
A sturdy circular bookshelf on wheels
The bookcase arrived in good condition in a 67 lb box! Assembly was pretty straight forward, no missing screws or bits. All of the parts receiving screws were pre-drilled so securing the screws was easy with the supplied screwdriver. The completed bookcase seems very sturdy. I did make a upgrade to the installation process. The provided 'wood screws' would have abraded the book covers as the tops of the screws were not flush with the shelf pieces. I used a counter sink tool to prepare each hole first so that the screw heads were flush with the shelf piece.
10 de setembro de 2025
Resposta da Trufairs
Thank you for your positive feedback. We are happy to hear that bookshelf was delivered safely and the assembly process to be easy, as customer satisfaction is out top priority.
HORRIBLE RETURN POLICY --DO NOT BUY…
HORRIBLE RETURN POLICY --DO NOT BUY FROM THEM --THEY CHARGE YOU FOR YOUR RETURN and ALSO A 40-50% RESTOCKING FEE FOR PLASTIC FLOWERS THEY SAY ARE SILK--TOTAL RIP OFF!!! SO THEY MAKE MONEY OFF YOUR RETURN. If I could have given them a "0" star rating I would have.
I got ripped off.
24 de agosto de 2025
Resposta da Trufairs
We are sorry to hear you were unhappy with your experience and we appreciate you bringing this to our attention . We understand your frustration wit the restocking fee. This fee is a standard part of the return policy, which was available to review before your purchase. We have clearly written the return and refund policies and disclosures in the website.
Return & refund policy https://trufairs.com/policies/refund-policy
The wreath was horrible
The wreath was horrible.
Pieces fell off and nothing about this. Looks like what was advertised. It kind of broke my heart. I was looking forward to it.
Working now to return it
5 de setembro de 2025
Resposta da Trufairs
Thank you for taking the time to share your feedback. We are truly sorry and disheartened to hear that the wreath was not as advertised and that it disappointed you so deeply. We sincerely apologize for this experience and are committed to making this right. We are working internally to correct this issue.
Colorful Wreath
We saw the wreath on the web and decided to take a chance that it would look similar. It does look exactly as pictured in the site and we are happy with the decision.
9 de setembro de 2025
Resposta da Trufairs
Thank you so much for your feedback. We are thrilled to hear that the wreath met your expectations and exactly as pictured. We really appreciate you taking the time to share your experiences and we hope to see you again soon.
You advertise a product with a nice…
You advertise a product with a nice picture and description. When I received your product I was shocked! It looked nothing like what you’re advertising. It was cheaply made with items falling off. The materials were not as advertised. It was not worth the price I paid at all. I have ask for a full refund. Due to this. I do not want anything from your company to replace what ordered.
8 de setembro de 2025
Resposta da Trufairs
Thank you for taking the time to share your feedback regarding the wreath. We are sincerely sorry to hear that the this product di not meet your expectations.
We take your concerns seriously and we changed the product and a refund was provided.
Your satisfaction is important to us, and we hope to have the chance to earn back your trust.
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