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I am writing this review to share an ongoing issue regarding my business account with Truly Financial. Our account has been completely frozen since October 2025, leaving over $171,000 in vital operational funds trapped without resolution or a clear path forward.

Initially, we followed all guidance provided to us, including attempting smaller transactions, but all outgoing activity remains completely restricted. Operating a business without access to such substantial capital for nearly a year has created immense hardship, affecting payroll, operations, and business relationships.

Communication from the Truly Financial management team and ownership has been virtually non-existent, leaving us with no clear timelines, answers, or escalation paths to recover our money. Because of the lack of transparency and support, we have been forced to pursue regulatory complaints with US financial oversight bodies and prepare for legal proceedings.

If you are a business looking for a reliable financial partner, exercise extreme caution. Having your funds held indefinitely without clear communication can severely jeopardize your operations.

Truly Financial Exposed! I want to expose how Truly financial steals the money of their customers. I opened an account with Truly financial in 2024 and since then Truly financial has migrated the accounts of their customers to three different banks. In a typical migration you will get an email from them that your existing bank account will not process incoming funds and outgoing funds by a specified date and you will be given a new account within a week. But for accounts that Truly financial has marked to steal their funds, they won’t give these set of customers a new account and their money is stuck and inaccessible in the old account. They will only see their money on the dashboard with a tag inactive account. All efforts to get a new account will frustrated and new forms and documents to get a new accounts that they give these set sets of customers will not be processed. So they didn’t close or suspend your accounts like other banks do and are mandated to send you a check of the balance in your account. They just don’t give you a new account in the new bank and your funds are stuck in the old bank and they have no legal requirements to send you a check in your bank account since they didn’t officially close your account. Please be warned!!! I have reported this practice to the body supervising the last partner bank they used before migrating the accounts of their customers to new account. A case has been open to find out where this money is, maybe with this bank or the new bank Truly financial is using! The LLC processing company that introduced me to Truly financial told me several of their clients have serious issues with Truly Financial when I told him my experience with them.Please be warned that this happened to me after two years of banking with them! Just look at their ratings, it is 1.5 stars, which is written there that it is bad and in red. If you have your money with truly financial , try your best to find an alternative and save your money from this secret plot by Truly financial to steal money from their customers. And if you are looking to open an account, I advise you to pass on them!
I will get my money back because I am determined to do so and I will get authorities in California where they company is registered to open an investigation into their operations.

My involvement began when I learned about an online company that promoted cryptocurrency investment opportunities through the use of advanced technology. The platform claimed that its operations were supported by artificial intelligence, automated trading software, and sophisticated market-analysis systems capable of identifying favorable trading conditions in real time. The company’s presentation was detailed and professional, which initially inspired confidence.

After several consultations with an account representative, I decided to register and made an initial investment of €26,700. During the first months, the information displayed on my account appeared encouraging. Trading activity was updated regularly, and the reported results suggested that the account was developing positively.

As the apparent value of the account increased, I was informed about additional investment programs that were said to offer expanded opportunities and enhanced account privileges. Based on the performance figures shown on the platform, I made a series of additional deposits over time. My total investment eventually reached approximately €402,300.

The situation changed when I submitted a request to withdraw part of the available funds. The request was not completed, and I was advised that additional verification measures and compliance procedures needed to be finalized before any transfer could take place. Although I promptly provided the requested documents, further requirements continued to be introduced throughout the process.

Concerned by the repeated delays, I began compiling all available records related to the account. This documentation included bank statements, transfer receipts, payment confirmations, account reports, transaction histories, email correspondence, and other relevant materials. Preserving these records became increasingly important as the matter progressed.

The circumstances were subsequently reported to the relevant authorities for examination. Following an initial review of the available information, the case was referred to OxғOɪ for administrative coordination and assessment of the supporting documentation. During this phase, the submitted records were organized and evaluated as part of a structured review process.

In the weeks that followed, financial documentation and transaction data underwent detailed examination. Various verification procedures were conducted to ensure that all relevant information had been properly assessed and that the necessary administrative requirements had been fulfilled.

After the review process was completed, I received official confirmation that the proceedings had been concluded. A short time later, my invested capital of approximately €402,300 was returned in full to my bank account.

While the process required considerable patience and careful record-keeping, it ultimately concluded successfully through the thorough examination of the available evidence and the completion of the required administrative procedures.

I’m honestly shocked at this point.

I have a big amount stuck with Truly Financial, and despite multiple follow-ups, there is still no answer, no timeline, and no resolution.

This is not a small delay—this is people’s hard-earned money being held without transparency. We are stuck from October 2025.

Has anyone else faced this with Truly Financial? Complaint against them, don't let these people eat your hard earned money.

At this stage, I’m considering filing complaints with the Financial Consumer Agency of Canada (FCAC) and taking legal action, because this is completely unacceptable.

Stole our money and haven't returned it, its been 6 months now!!
30/03/2026

Basically destroyed my business and I haven't even got a sorry from the owner they are scammers

They have stolen my money a year ago.
Anyone interested in a class action suit email me: info at best - matchmaking dot com
or
in stag ram it's matchmakingservices1
Katerina

I opened an account with TrulyFinancial with the expectation of fast, reliable international payments. Unfortunately, my experience has been nothing short of a nightmare.
I initiated a transfer of $78,560 on the 5th of December. The funds were debited from my account immediately, but they never arrived in the recipient’s account. After waiting longer than the timeframe promised on their website, I contacted customer support for an update.
What happened next was extremely disappointing:
Customer support was slow to respond, often taking days or weeks to reply.
When they did respond, the updates were vague and unhelpful, no clear explanation of what happened to my money.
Despite providing all requested documentation and reference numbers, I was repeatedly told to “wait longer” with no concrete timeline.

There was no escalation process, escalation contact, or meaningful progress toward resolving the issue.
As weeks turned into months, there was still no sign of my missing funds and no certainty of if or when I would ever get them back. I took legal actions, filed a lawsuit and followed some intrustions, i was able to figure out where the money went and got my money back.

I chose TrulyFinancial expecting a professional and trustworthy service for business payments, but instead I’ve experienced poor communication, a lack of accountability, and zero resolution. I strongly advise anyone considering this platform especially for significant transfers to think twice and explore more reputable alternatives.

If anyone's dealing with something similar, i'm happy to share who helped me out. Do not trust TrulyFinancial with your money until they fix their support and reliability issues.

I did a transfer of 5000$ from my account to another account it's been showing pending.. I initiated the transfer since on November 11th, 2025 and up till today December 14, 2025 my transfer is still showing pending. I have reached out via mail multiple times but I keep getting a generic mail to hold on, to be patient. The live chat doesn't work as you only receive messages from a bot and no human representative. The message is feature that is supposed to send a mail to the company, they never reply the mail. I only get mails when I send message to shweta who is like my account officer. Here is my transactions reference number to confirm the authenticity of my review PTOPGY7T865P.

Small amount transactions can be done properly through this bank, but this bank is not for transactions big amount . They have put a hold on my $1800 for no reason. I have made the payment and it is pending. It has been a month now and it is still pending. Please do not use this bank. Their support is so bad.

Abbiamo i soldi bloccati da mesi su Truly, procederemo con un class action a brevissimo per recuperare i soldi e richiedere i danni, se sei interessato puoi scrivermi su instagram, il nome utente è lo stesso nome che ho qui

Our funds have been locked on Truly for months. We’ll be proceeding with a class action very soon to recover the money and claim damages. If you’re interested, you can message me on Instagram — my username is the same as here.

Ho i soldi bloccati da oltre 7 mesi senza nessuna giustificazione. Se qualcuno ha avuto la stessa esperienza negativa, ma è riuscito a recuperare i suoi soldi può farmelo sapere? Grazie.

I initiated a transfer of several thousand dollars to myself at a different account.. an account I had used many times before. The transaction began on July 11. Today is July 25. It took two weeks to complete a transaction that should have taken at most two days. I had to have the receiving bank run a trace, contact the ceo.. and basically lose sleep and health for this thing to complete. I don't know if it is negligence or something worse, but I will never ever use this company again. They are unreliable, unresponsive and irresponsible. Also I never write reviews; Im a busy person with little spare time but I want to strongly caution anyone else out there who is considering using these guys--don't.

I was ready to give up… then I kept seeing that same profile pic show up.
Scrolled back. Looked again.
That’s when everything changed.

They have withheld my$119000 for over 2 years. It's almost 3 years. I have never seen anything like it

I opened an account with Truly Financial and initially things seemed fine.
However, after receiving a message saying that my USD account would be migrated by April 22, I lost access to my funds. That was almost a month ago.

Since then, I’ve tried contacting support multiple times, but I’ve only received vague answers like “the team is working on it.”
No specific timeline. No one taking responsibility.

My funds are still unavailable. I was never notified clearly in advance, and I never expected this level of disorganization from a financial service.

Looking at other reviews, it seems I’m not the only one in this situation.
Very disappointing experience. Hope this gets resolved soon — but at this point, I can’t recommend them to anyone.

My experience with Truly Financial has been splendid. I've been using the platform for my LLC for over a year now. And receiving and withdrawing funds has always been smooth, within 2 days max. I'm a small business owner and don't hold large funds anyway. But I'm surprised by these negative reviews. The platform recently transitioned to another banking provider. Even the transition was smoothly done within 1-2 weeks, without any hold up for my business. I don't write reviews often, but I had to counter these negative reviews. I can see that some of them are AI generated and others (like those mentioning hundreds of thousands without any litigation process) are scammy or fake at best.

I went to sign up for a truly financial account and they cannot even respond to me about my application. Their website says 1-2 business days and as of today its two weeks since I put my application inquiry in. If it takes this long to get an answer on my application I could only imagine on what would happen to my funds

This is the worst financial crime perpetrated by a financial institution. We opened accounts for our businesses and made the first deposits from other accounts belonging to us in another financial institution which were being closed. These guys asked for plethora of documents and information in relation to the payments which were provided and suddenly they stopped responding to my emails. They further went ahead to disable my account log in details without a word from them. I have copied their regulatory bodies (FINCRA and FINCEN) and banking partners in my email. We are certainly proceeding to institute a suit against them and their service providers to recover our $400,000.00 from these criminals.

Anyone interested in a class action suit email me at kacollie at gm@il dot c0m

In an era where digital banking and cryptocurrencies are advancing rapidly, it’s crucial for financial services to operate efficiently. Unfortunately, Truly Financial fails spectacularly in this regard. When it comes to processing payments, the wait times are utterly unacceptable—sometimes stretching to two, three, or even four months. This archaic approach is reminiscent of the earliest days of banking, not what we expect in today's fast-paced financial environment.

I am compelled to write this review due to my horrendous experience with Truly Financial over the past year. My funds were held up for months, causing immense stress and frustration. I even lost hope, fearing my money was gone for good. Despite endless back-and-forth communications with the CEO and customer care, the treatment I received was unprofessional and unethical.

A year ago, I left a similar review, but it mysteriously disappeared. It appears Truly Financial has the power to remove low-star reviews, which is deeply concerning. Upon revisiting the review section, I found numerous comments from others who have been scammed, highlighting severe issues within the company.

Customers are left fighting for their money, experiencing significant financial losses and business disruptions. The situation is dire and compounded by the fact that many of these operations seem to be run by individuals based in India, who exploit the system without repercussions. This is a disheartening reflection on the industry and the authorities' ability to regulate such activities.

I urge anyone considering Truly Financial to think twice. Based on my experience, I cannot recommend this company under any circumstances.