Trustedhomesolutions Opiniões 

208
•
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We were looking for battery storage for our 11 year system. Shane came to talk us through our options. He was very knowledgeable and not pushy, answered all our questions. We were booked in a week... Ver mais

Classificada 4 em 5 estrelas

Tina was really kind and explained the project fully. We had to ring her a few days later to clarify some points and she came back to us promptly and answered our queries. Neil the engineer fitted t... Ver mais

Classificada 1 em 5 estrelas

Since the installation I have found very poor after sales service. They promised guarantee paperwork and a wi fi booster to improve comms with the battery. Neither have been produced and now I get no... Ver mais

Classificada 5 em 5 estrelas

We had an educational visit from Shane. We always knew we were going to have batteries but needed assurances which he explained fully. Tod arrived with a lovely happy manner, explained every step to m... Ver mais

A empresa respondeu


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

208 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 14% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(208)

33 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 1 em 5 estrelas

No show

Waste your time with a cold call make appointment an don't show up no phone call nothing.

27 de janeiro de 2025
Opinião espontânea
logótipo da Trustedhomesolutions

Resposta da Trustedhomesolutions

Hello Mrs Alcock,


We sincerely apologise for the inconvenience caused by the missed appointment. Our representative did attempt to follow up with you afterward to explain the situation, but we completely understand that this may have been frustrating.

We always strive to provide reliable and professional service, and we regret that we fell short in this instance. If you’d be open to it, we’d be happy to reschedule at a time that suits you, or discuss any concerns you may have. Please feel free to contact us at 020 3105 3808


Best regards,
Trusted Home Solutions

Classificada 5 em 5 estrelas

Had Calvin Stacey do an energy survey…

Had Calvin Stacey do an energy survey on my property, it was very thorough. Everything was put on paper and we decided to go ahead with a battery.

Install was clean and tidy and I’m very happy! Thanks to the lovely lady in the support team who helped me set up my overnight charging as well.

Great service !

8 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Devious

What a devious way to get a salesman with his foot in the door,National Energy Department, what a load of rubbish. Don't trust these people.....you recall the days of the replacement window salesman...those dark days are back in the form of energy conservation sales. What did they say on the phone, "he will test an output on your smart meter then tell you exactly what funding is available to you from the government" How long will this take? "allow at least an hour" Ha ha.....no thanks

24 de janeiro de 2025
Opinião espontânea
logótipo da Trustedhomesolutions

Resposta da Trustedhomesolutions

Hi Bob,

We’re sorry to hear that you had a negative impression of our service.

Our visits are purely informative, with no obligation, and our team is trained to be professional and respectful.

If you have any concerns about how our service was presented to you, we’d appreciate the opportunity to discuss this further.

Please feel free to reach out to us at 020 3105 3808


Best regards,
Trusted Home Solutions

Classificada 5 em 5 estrelas

great experience, no problems from this company!

I was sent a report detailing everything that was occurring in my loft and given a few recommendations as to what to do. In the end I opted for a new type of insulation and Ive noticed a big difference in my bills; plus, theres no longer any damp problems. The installers were very helpful and didnt leave any mess. Would recommend them to family and friends without hesitation.

7 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I had a call from a lovely chap

I had a call from a lovely chap, very respectful and he informed us of some eco vouchers that were available.
I am quite a skeptical person in general so I was a bit worried about someone coming into my home. Ryan came to my house inspected my loft for me, he showed me the report for the loft and how much money I could save with the vouchers.
He was very respectful and came with full identification also on display. Haven’t got anything bad to say at all, very easy process.

13 de janeiro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Initial cold call

Initial cold call but not pushy and not a call centre so understood each other. Good salesman who just addressed what we needed. Excellent fitter but could improve his communication skills. Overall I would recommend this company.

15 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Pushy and rude.. SCAM

Hi.. going to be honest.. the wife has a phone call about our solar panels. And within mins they rang back saying we qualified for funding to upgrade our system.. the fella was very polite and helpful.. arranged someone to visit and I was under no obligation to pay for the survey. However a customer cost was to be applied for any works.. so I did some internet search and found lots of positive feedback.. so I was happy until I found the negative ones.. now fairs fair.. the positive reviews looked fantastic a little to fantastic if you ask me.. so I decided to cancel and spend some time looking into it some more.. within mins they rang back asking why I had cancelled.. and why I shouldn't take the negative reviews and should only look at the positive ones.. he then asked what bank I am with and I asked why is that any of your business.. he said banks have bad reviews too.. he got very pushy and short with me .. I said as a customer I have the right to decline don't I.. he said I guess but that still doesn't make it right.. ask the question to yourself.. why doesn't this lot send confirmation emails.. why do they ring from a private number.. if it's too good to be true it probably is.. don't get scammed people

10 de janeiro de 2025
Opinião espontânea
logótipo da Trustedhomesolutions

Resposta da Trustedhomesolutions

Hi Mick,

Thank you for your honest feedback. We appreciate you taking the time to research our company and services, and we’re sorry if any part of your experience left you feeling uncomfortable.

We do follow up on cancellations to understand customer concerns, but this should always be done professionally and respectfully. We regret if our approach felt too pushy, and we will review this internally to ensure our team maintains the highest standards of customer care.

Regarding your concerns, we are a legitimate business that provides energy-saving solutions, and we never ask for sensitive information or pressure customers into making decisions. We also take feedback seriously and use it to improve our service.

If you’d like to discuss your experience further, please reach out to us on 020 3105 3808 and we’d be happy to clarify any questions.


Best regards,
Trusted Home Solutions

Classificada 5 em 5 estrelas

We have someone out to have a look at…

We have someone out to have a look at our insulation as we thought we probably needed more. They sent someone out who assessed everything and actually and actually told us that what we had is perfect. Appreciated the honesty!

26 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Trusted Home Solutions recently…

Trusted Home Solutions recently conducted a loft inspection in my house, due to my property being an old house there was no cavity wall which made it a cold house to say the least! Ryan suggested a new type of insulation and I’ve noticed my bills have been slashed significantly since this and have recommended he visits my neighbour.

21 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Ryan came out to visit my parents and…

Ryan came out to visit my parents and he was very well presented American chap. Was initially sceptical as my parents are recently retired and I want them to invest carefully. He suggested new insulation for their loft as it was very damp and cold in the house and it’s worked wonders.

7 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Had a visit from one of their…

Had a visit from one of their representatives from Trusted home solutions at the start of November. Had a lot of concerns with my last company, since being transferred over to Trusted home solutions they’ve managed my every need and have constantly checked in with me step by step to make sure i’m happy with the work completed.

8 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Had a visit from a representative from trusted home solutions at the start of October. I was persuaded to purchase a battery storage system which I had been looking into for a while. The installation team arrived promptly and worked hard to complete the job. The 6.5kw battery system is working effectively and I am now topping up on overnight energy to maximise my savings

12 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great service from Calvin

Great service from Calvin, he explained everything so well.

I was a little skeptical about the appointment at first but I wanted more information on battery storage options so I decided to have the energy survey done.

After a week everything seems to be running well and the installers were polite and got the job done without mess.

Great job

28 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

We had a battery installed last week

We had a battery installed last week, was very happy with the installer as he got it finished quicker than expected.

He explained the monitoring and spent time making sure I understood absolutely everything!

Massive thanks and will be happy to recommend friends and family

5 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

These ppl are scammers

These ppl are scammers. They ask for loads of personal info and then when they can’t come round when “both home owners are in” they hang up. Nothing legitimate about them.

13 de novembro de 2024
Opinião espontânea

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