We were looking for battery storage for our 11 year system. Shane came to talk us through our options. He was very knowledgeable and not pushy, answered all our questions. We were booked in a week... Ver mais
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Leia as opiniões dos outros
Tina was really kind and explained the project fully. We had to ring her a few days later to clarify some points and she came back to us promptly and answered our queries. Neil the engineer fitted t... Ver mais
Since the installation I have found very poor after sales service. They promised guarantee paperwork and a wi fi booster to improve comms with the battery. Neither have been produced and now I get no... Ver mais
We had an educational visit from Shane. We always knew we were going to have batteries but needed assurances which he explained fully. Tod arrived with a lovely happy manner, explained every step to m... Ver mais
A empresa respondeu
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 14% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
No show
Waste your time with a cold call make appointment an don't show up no phone call nothing.

Resposta da Trustedhomesolutions
Had Calvin Stacey do an energy survey…
Had Calvin Stacey do an energy survey on my property, it was very thorough. Everything was put on paper and we decided to go ahead with a battery.
Install was clean and tidy and I’m very happy! Thanks to the lovely lady in the support team who helped me set up my overnight charging as well.
Great service !
Devious
What a devious way to get a salesman with his foot in the door,National Energy Department, what a load of rubbish. Don't trust these people.....you recall the days of the replacement window salesman...those dark days are back in the form of energy conservation sales. What did they say on the phone, "he will test an output on your smart meter then tell you exactly what funding is available to you from the government" How long will this take? "allow at least an hour" Ha ha.....no thanks

Resposta da Trustedhomesolutions
great experience, no problems from this company!
I was sent a report detailing everything that was occurring in my loft and given a few recommendations as to what to do. In the end I opted for a new type of insulation and Ive noticed a big difference in my bills; plus, theres no longer any damp problems. The installers were very helpful and didnt leave any mess. Would recommend them to family and friends without hesitation.
Thanks to Trustpilot
Thanks to Trustpilot, my deposit has been returned.
I had a call from a lovely chap
I had a call from a lovely chap, very respectful and he informed us of some eco vouchers that were available.
I am quite a skeptical person in general so I was a bit worried about someone coming into my home. Ryan came to my house inspected my loft for me, he showed me the report for the loft and how much money I could save with the vouchers.
He was very respectful and came with full identification also on display. Haven’t got anything bad to say at all, very easy process.
I had a really nice experience with…
I had a really nice experience with Trusted Home solutions. The battery is doing exactly what was explained. The installation was tidy and we are happy with the install from start to finish!
Initial cold call
Initial cold call but not pushy and not a call centre so understood each other. Good salesman who just addressed what we needed. Excellent fitter but could improve his communication skills. Overall I would recommend this company.
Pushy and rude.. SCAM
Hi.. going to be honest.. the wife has a phone call about our solar panels. And within mins they rang back saying we qualified for funding to upgrade our system.. the fella was very polite and helpful.. arranged someone to visit and I was under no obligation to pay for the survey. However a customer cost was to be applied for any works.. so I did some internet search and found lots of positive feedback.. so I was happy until I found the negative ones.. now fairs fair.. the positive reviews looked fantastic a little to fantastic if you ask me.. so I decided to cancel and spend some time looking into it some more.. within mins they rang back asking why I had cancelled.. and why I shouldn't take the negative reviews and should only look at the positive ones.. he then asked what bank I am with and I asked why is that any of your business.. he said banks have bad reviews too.. he got very pushy and short with me .. I said as a customer I have the right to decline don't I.. he said I guess but that still doesn't make it right.. ask the question to yourself.. why doesn't this lot send confirmation emails.. why do they ring from a private number.. if it's too good to be true it probably is.. don't get scammed people

Resposta da Trustedhomesolutions
Trusted home solutions sent out a loft…
Trusted home solutions sent out a loft inspector to have a look in my attic. They gave me a full bill of health and a detailed report- good to know what’s going on up there
We have someone out to have a look at…
We have someone out to have a look at our insulation as we thought we probably needed more. They sent someone out who assessed everything and actually and actually told us that what we had is perfect. Appreciated the honesty!
Had nothing but lovely experiences…
Had nothing but lovely experiences dealing with trusted home solutions, have a great team with fantastic representatives. Was a pleasure to work with.
Trusted Home Solutions recently…
Trusted Home Solutions recently conducted a loft inspection in my house, due to my property being an old house there was no cavity wall which made it a cold house to say the least! Ryan suggested a new type of insulation and I’ve noticed my bills have been slashed significantly since this and have recommended he visits my neighbour.
Ryan came out to visit my parents and…
Ryan came out to visit my parents and he was very well presented American chap. Was initially sceptical as my parents are recently retired and I want them to invest carefully. He suggested new insulation for their loft as it was very damp and cold in the house and it’s worked wonders.
Had a visit from one of their…
Had a visit from one of their representatives from Trusted home solutions at the start of November. Had a lot of concerns with my last company, since being transferred over to Trusted home solutions they’ve managed my every need and have constantly checked in with me step by step to make sure i’m happy with the work completed.
We had a grower 6.5kw system installed…
We had a grower 6.5kw system installed last week and are extremely pleased with the job.
The installer cleaned up afterwards and even cleaned my panels!
great job
Great service
Had a visit from a representative from trusted home solutions at the start of October. I was persuaded to purchase a battery storage system which I had been looking into for a while. The installation team arrived promptly and worked hard to complete the job. The 6.5kw battery system is working effectively and I am now topping up on overnight energy to maximise my savings
Great service from Calvin
Great service from Calvin, he explained everything so well.
I was a little skeptical about the appointment at first but I wanted more information on battery storage options so I decided to have the energy survey done.
After a week everything seems to be running well and the installers were polite and got the job done without mess.
Great job
We had a battery installed last week
We had a battery installed last week, was very happy with the installer as he got it finished quicker than expected.
He explained the monitoring and spent time making sure I understood absolutely everything!
Massive thanks and will be happy to recommend friends and family
These ppl are scammers
These ppl are scammers. They ask for loads of personal info and then when they can’t come round when “both home owners are in” they hang up. Nothing legitimate about them.
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