I just received my RLT oral care device last week & could already tell that my gums were less aggravated after 2 uses. It stopped working after only 3 uses though. But when I reached out to HealRa... Ver mais
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Leia as opiniões dos outros
I am a happy customer. It definitely had a positive effect on my receiving gums. after one year of daily use, it ceased to work, I contacted Healray and they have told me they will be shipping a repl... Ver mais
great customer service. purchased year ago. I recently bought a different brand device to try and it doesn't compare. Healray is much better
I previously complained about my shipment going all in on the product: the device, gel, toothpaste, even the consultation. Now that I got everything, used the device regularly, and changed parts of m... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Love your smile! Improve your oral microbiome and get healthier gums and teeth in just 5 minutes a day! Made by Dentist Dr. Ratmiroff.
Informações de contacto
Estados Unidos da América
- +1 (800) 296-7108
- support@tryhealray.com
- tryhealray.com
3,7
Aceitável
132 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
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My Healray order arrived without …
My Healray order arrived without charging cable. I sent 8 emails to customer support with no response. I emailed again to request refund (60 day money back guarantee) and they refuse to answer. Its a scam. Stay away.
5 de outubro de 2025
Opinião espontânea
Resposta da HealRay
We’re really sorry to hear about the trouble you experienced — that’s not the level of service we aim to provide. 🙏
As discussed over the phone, we’ve now sent out the missing charging cable, and we’ll make sure it gets to you as quickly as possible. If there’s anything else you need in the meantime, please don’t hesitate to reach out. We're here to make it right. 💙
SCAM!
SCAM!! I wrote them an email, they never replied to me, even though their auto reply said that it would take max 24 hours to reply. It’s been days and I haven’t got any confirmation that they even shipped the order. STAY AWAY
#HealRay14235
2 de outubro de 2025
Opinião espontânea
Resposta da HealRay
We’re very sorry for the confusion regarding your order. Unfortunately, the information provided was incomplete — only a flat number was given, without a house number or street name — which prevented us from sending the order. The order was cancelled and a full refund was issued.
We always aim to provide timely responses and smooth order processing, and we regret that this situation caused frustration. We hope this clarifies what happened and kindly ask you to reconsider your review based on the circumstances.
STILL WAITING FOR DELIVERY 6 WEEKS POST…
STILL WAITING FOR DELIVERY 6 WEEKS POST PURCHASE.
Even after paying for express freight and sending 2 emails to support centre, I am still without the product and nor a response from the support centre… Healray owe me $269!
1 de outubro de 2025
Opinião espontânea
Resposta da HealRay
We're so sorry to hear this — that’s absolutely not the experience we want for you. 😔
Please send us a message with your order number and the name or email you used at checkout, and we’ll be on the lookout to personally follow up and resolve this immediately. Whether it’s a refund or reshipment, we’ll make it right.
Thank you for your patience — and again, sincere apologies for the delay and lack of response. 💙
I can’t get my healray device to…
I can’t get my healray device to charge. No help
From customer service
29 de setembro de 2025
Opinião espontânea
Resposta da HealRay
We’re really sorry you’re having trouble charging your device — and even more so that you haven’t received help yet. That’s definitely not what we want. 😔
Please send us a short video showing the charging issue, along with your order number, and we’ll make sure this gets escalated and replaced under warranty if needed. Just message us directly — we’ll take care of it for you right away. 💙
Terrible experience
Terrible experience! I have written multiple emails to customer support and have not received one reply. The shipping address on my order was incorrect. There is no way I can receive the package with my order unless it is corrected. When I inserted my order number in the tracking link they sent me, my order does not exist. Untrustworthy company.
29 de setembro de 2025
Opinião espontânea
Resposta da HealRay
Hi Soli, thanks for getting back to us! We had been trying to reach you regarding the address issue. Appreciate you confirming — your shipment is now being arranged and will be on its way shortly!
No Product Delivery
As others have stated, they use a 3rd party delivery service, that marked the package as delivered, but they didn't actually deliver it correctly. When I reached out to HealRay, they said to file a report with USPS, which they didn't even use for the delivery service. Seems like a scam where the delivery service is stealing the package and marking as delivered, or they are not actually shipping any real product and just collecting payment.
25 de setembro de 2025
Opinião espontânea
Resposta da HealRay
We understand your frustration, and we're truly sorry for the experience you've had.
Your order is currently marked as delivered, but if you haven’t received it, we kindly ask that you file a Missing Mail Search with the carrier — even if it wasn’t USPS, the process helps us officially confirm the non-delivery.
Once that’s done, please send us a quick message — and we’ll arrange a reshipment or resolution right away. We absolutely want to make this right and ensure you receive what you ordered. Thank you for your patience.
Strength back in my gums....
Using the red light device has strengthened my gums in a way I didn’t expect. They feel firm and no longer bleed. It has become part of my everyday dental care. Turns out collagen loss is the culprit!
23 de julho de 2025
Opinião espontânea
Resposta da HealRay
Thank you so much for sharing your experience — it’s wonderful to hear how the red light device has strengthened your gums and become a key part of your daily routine! 🦷✨ You're absolutely right — collagen loss plays a major role in gum decline, and we're so glad the device is helping you fight back.
We did notice you left a 3-star rating, which might not reflect the great results you’ve had. If you feel the product deserves a higher rating now, we’d really appreciate an update — your feedback helps others find support and hope too! 💙
I never received my products
Update: Guess I'll never know if this product works. I never received my products. I reached out to customer support multiple times only to receive automated responses. I contacted USPS and they still can't find my product. Healray said they would send a replacement order but never did. It took many emails and over a month to get a refund which wasn't as easy as it should of been. After two weeks of waiting for the refund to clear, it never did. They told me to talk to my bank. After the bank investigation, I finally got the refund. Healray customer service is terrible. Good luck to anyone taking the chance. Really wish things went smoother, I wanted to try this product out. Healray, don't expect me to raise it to 2star because the whole process was worse than getting teeth pulled.
5 de setembro de 2025
Opinião espontânea
Resposta da HealRay
Thanks for reaching out. According to our records, your order has been marked as delivered by the carrier.
If you haven’t received it, we kindly ask that you contact USPS directly and file a Missing Mail Search through their website. This step is important because only the recipient can confirm and report a non-delivery.
Once that’s done, just let us know — and we’ll be happy to proceed with a refund or replacement based on the outcome. We're here to help!
No more bleeding worries
It’s o believe how much difference ttherapy makes. With the red light device, my gums no longer bleed, and I feel more at ease keeping up with daily care. It’s become an essential part of my routine. I highly recommend if you want to keep your real teeth for life!
4 de março de 2025
Opinião espontânea
Resposta da HealRay
Thank you so much for sharing your experience — we're thrilled to hear how much of a difference the red light therapy has made for your gum health and daily routine! 🙌 No more bleeding and more confidence in your care routine — that’s exactly what we hope to deliver.
We did notice you left a 3-star rating, which can sometimes come across as if the product was just “okay” or average. If your experience has been more positive than that, we’d truly appreciate it if you'd consider updating your rating — it really helps others looking for solutions they can trust. 💙🦷
Either way, we’re so grateful for your feedback and support!
FORCED PURCHASES
There is no way of not buying all the extras. The company forces you to sit through many videos and subsequent purchases that you cannot decline. It is not transparent about the pricing and upfront purchases. BEWARE!
18 de setembro de 2025
Opinião espontânea
Resposta da HealRay
We’re really sorry to hear that — and we truly appreciate the honest feedback. 🙏 The video steps and bundle options are meant to help explain how to get the best results, but it should never feel forced or unclear.
We’re sharing your experience with the team to help improve the checkout process and make pricing more transparent and flexible. If you had trouble completing your order or want help with a refund, feel free to message us directly — we’ll make it right.
MAKES you watch multiple videos to…
MAKES you watch multiple videos to complete your purchase. I finally gave up and cancelled my order.
16 de setembro de 2025
Opinião espontânea
Resposta da HealRay
Sorry to hear that — and thank you for the feedback. 🙏 The video steps are meant to help explain how to use the device effectively, but we understand it can feel like too much during checkout. We’re sharing this with the team so we can make the process smoother. If you decide to give it another try, we’re here to help every step of the way.
No one is replying to my multiple…
No one is replying to my multiple emails. Delivery never happened. Give me my money back
1 de setembro de 2025
Opinião espontânea
Resposta da HealRay
We’re really sorry about the delay and lack of response — that’s not the experience we want for anyone. 😔
Please send us a private message with your order number and the name or email you used at checkout, and we’ll personally check on it right away and make sure your refund is processed. Thank you for your patience — we’ll get this sorted for you.
Thievery on day light!
Cancelled order. After few weeks of chasing received a confirmation of cancellation. After a month still not getting a refund.
Reported already to authories
13 de setembro de 2025
Opinião espontânea
Resposta da HealRay
We’re really sorry for the delay — that’s absolutely not how this should be handled. 😞
Please send us a private message with your order number and the name or email you used to place the order, and we’ll personally look into it and make sure your refund is processed immediately. Thanks for your patience — we’ll get this resolved for you.
Terrible customer service
I received my healray mouth res light device and was using it . I went to charge it again and found I had misplaced the charger . All was well to this point and even though I didn’t have it long I was hoping for a good result. The charger has a weird attachment so I wrote to the supplier to ask if I could purchase a new one . They said I Kyle not but should just use any charger. This demonstrated to me thir lack of knowledge of the product which I pointed out to them . I have had no reply since .
15 de agosto de 2025
Opinião espontânea
Resposta da HealRay
Thank you for bringing this to our attention — and we're genuinely sorry for the confusion and lack of follow-up.
You're right: the HealRay device uses a specific magnetic charging cable, and not just any charger will work. If you’ve misplaced yours, we absolutely want to help you replace it.
Please send us a private message with your order number or email, and we’ll make sure you get a proper replacement. We appreciate your patience and would like to make this right for you.
Waist of my time on checkout
When ordering give yourself a lot of time..biggest up selling in years I have seen. Holding you hostage on every page to listen to there bullshit until they make the decline button available then just to go to the next page and start over with another up sell 5 min video. Worst purchase experience I have ever had in my life. Horrible. Let's hope the the product takes less of my time to work.
4 de setembro de 2025
Opinião espontânea
Resposta da HealRay
We're really sorry to hear about your frustrating checkout experience — that's not the impression we want to leave. Thank you for your honest feedback; we’ll pass this along to our team to improve the process.
In the meantime, if you have any questions about your order or need help with the product, please feel free to reach out. We truly want your experience going forward to be better.
Healray owe me $269
Healray owe me $269. Don't buy anything from this dishonest company. They keep telling you that they will return your money and don't.
23 de maio de 2025
Opinião espontânea
Resposta da HealRay
We’re truly sorry to hear about your experience — that’s not how we want any customer to feel.
Please send us a private message with your order number or the email you used at checkout so we can look into this right away and get it resolved for you. We're here to help.
Scam company
Ordered in June. It’s now Aug 23rd and when I track my order it still hasn’t shipped. I’ve reached out multiple times asking them to cancel my order and refund me and no response. This is a common theme reading the reviews. They are criminals. I will report them and I suggest you report and write reviews if this has happened to you.
23 de agosto de 2025
Opinião espontânea
Resposta da HealRay
We’re really sorry to hear about your experience — this definitely shouldn’t have happened. Please send us a private message with your order number and full name, and we’ll look into this immediately. If your order hasn’t shipped, we will cancel and refund it right away.
We take these situations seriously and are committed to making things right.
NEVER SHIPPED. Never Refunded
NEVER SHIPPED. Never refunded. Just get the same auto reply to emails. Total SHAM. Do Not Buy This
18 de agosto de 2025
Opinião espontânea
Resposta da HealRay
We’re really sorry to hear this. This is absolutely not the experience we want anyone to have. Please send us a private message with your order number and full name, and we’ll personally look into this right away to resolve it.
If your order hasn’t shipped, we’ll issue a full refund immediately — no more delays or auto-replies. Thank you for your patience, and again, we’re truly sorry for the trouble.
Very Disappointed
I am writing to express my significant disappointment regarding the Healray device I purchased in May 2025. The device has malfunctioned and completely stopped working.
I have attempted to contact customer support regarding this issue but have not received any response. It is concerning that a product advertised with a one-year guarantee would cease to function so quickly and that customer support would not respond to inquiries. I find this lack of acknowledgment and response highly unethical.
Based on my experience, I would not recommend this product.
18 de agosto de 2025
Opinião espontânea
Resposta da HealRay
We’re really sorry to hear about your experience and completely understand your frustration. That’s definitely not the experience we want for any of our customers.
Please contact us directly with your order details and a short video showing the issue with the device, and we’ll make sure to process a replacement under our 1-year warranty right away.
We truly appreciate your patience and the chance to make this right.
Do you have a rating lower than one…
Do you have a rating lower than one star???? Possibly the worst company I have ever encountered. I ordered the product. It was charged to my credit card. Never received. I keep trying to track the order with the order number provided and only get an AI-generated response of "Order Not Found". I email and get a response that someone will get back to me within 24 hours. That never happens. I finally did get a "response" this morning that stated they have my "house number" but not my address. Total lie. This is a SCAM SCAM SCAM SCAM COMPANY. This has been going on for more than a month like this. I am reporting HealRay to the FTC, BBB, and any other government agencies, as well as seeking a refund directly from my credit card company.
ADDITIONAL INFO: On August 14th, in response to my emails to HealRay, and again providing my order number and address, and after posting this public review, I received an email from HealRay signed by "Stine", stating: "To save you the hassle of filling (sic) a complaint, we will go ahead and cancel your order. You should receive your refund shortly." Thus far, no refund has been issued. And I will still file a complaint with the appropriate agencies about this company.
13 de agosto de 2025
Opinião espontânea
Resposta da HealRay
We're truly sorry for the experience you've had — we understand how frustrating and unacceptable this has been.
To resolve this quickly, could you please send us your order number, full name, or the email address used at checkout? Once we have those details, we’ll look into your order immediately and get back to you with clear, direct answers.
You can email us at support@healray.co or call us anytime at +1 (855) 527-0636 (available 24/7). We want to make this right and ensure you receive either your product or your refund as appropriate.
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