Trynubo Opiniões 

Another victim of this company which I saw on a sponsored ad from Facebook. Weeks passed with no communication, my Shop app showed there was no movement in terms of delivery or tracking. When I contacted the company it took them days to reply and they said there was a hold up which was resolved and my pillow was on its way. At this point it was way past the advertised 4-8 days UK delivery. I asked for a refund and for them to recall said supposed delivery and I was ignored. Still no update on the Shop app except it now showed it was in transit from China. Pillow arrived much later however is nothing like advertised- doesn’t even have a label saying Nubo, nor is it labelled stating any of the materials. It’s a generic, cheap, dropshipped pillow. Contacted customer services again, and have been constantly brushed off, with days going between each reply. At this point they are offering me an 80% refund as a “good will gesture” which still puts me substantially out of pocket for a pillow that is nothing like advertised and well outside of the delivery time specified. I’ve told them 7 times now to process my full refund and am getting nothing but delay and stalling tactics continuing to offer a partial refund only (hard to believe they will even do this given the constant lies from them) so will be contacting my bank’s fraud department now.

Appalling service—ignored me until my bank forced a refundI ordered a cushion on 7th August, expecting delivery within the 4–8 working days promised on their website. By 17th August, nothing had arrived and I had received zero updates. I reached out to customer service for help, but they completely ignored my message.Because of their total silence and failure to deliver, I had to contact my bank to launch a payment dispute to get my money back.Only on 24th August—well over two weeks after my order—did they finally reply. Instead of taking accountability for ignoring me and breaching their own delivery terms, the email was dismissive and rude, brushing off their massive delay and broken tracking system as mere "confusion".Shocking customer care and completely unprofessional. Avoid this company.

Order made by Ruthie

Ordered 3 weeks ago. No show. Generic reply about delivery hold up but no communication from customer services since.