tucann.com Opiniões 

221
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The product itself deserves a 5 Star rating. I paid extra for express shipping relying on the representation on their website. The product ended up coming as though as though it had been shipp... Ver mais

Classificada 5 em 5 estrelas

I’ve been a Billabong and Hurley guy for years, usually keeping 4–6 pairs in rotation. A few months ago, I decided to give Tucann a try, and I’m glad I did. I liked the fit and features so much t... Ver mais

Classificada 5 em 5 estrelas

Nice shorts, nice material inner and outer. The only surprise was the elastic waistband on the back. Usually prefer not having an elastic waistband. It emphasizes the “love handles/muffin top.”

Classificada 1 em 5 estrelas

Going thru the same situation as a number of others. While I give the organization credit for great marketing and customer acquistion they should receive an equally big swift kick in the rear for cra... Ver mais

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3,9

Bom

TrustScore: 4 em 5

221 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 38% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(221)

131 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great shorts

Great shorts. Bought a couple of pairs before Bali and was cool to have some designs not seen everythere. would highly recommend. Would wear out to dinner as well as hitting the beach

26 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

10/10 would recommend

Fast shipping, and great product! I’ve gone and got myself 4 pairs of shorts from Tucann now and I love the fit and quality more than anything. Always get loads of compliments too. My first pair have held up pretty well after 2 years of use as well!!

14 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Best on the market

The quality and style of their products is class. I bought the swimmers and the training shorts. They are true to size and fit well. They even come with compression inside lining.

25 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Inconsistent sizing poor quality control

Decent quality but way too expensive for the poor sizing and horrible customer support. Ordered the Medium after requesting a sizing chart since the website did not work correctly in order to show it. Was told they were true to size per the chart. Medium in 5” was way too large due to elastic band. Exchanged for small. The small waist fit but they were way too short. Re bought a 7” length in small. This waist was identical to medium in 5”. No constancy in sizing. Wasted lots of time and $30 in restocking fees. Will not ever buy again.

Lastly. Terrible customer service. It’s like talking to a robot. Would not reccomend doing business with such a horrible company.

12 de fevereiro de 2025
Opinião espontânea
logótipo da tucann.com

Resposta da tucann.com

Thank you for sharing your feedback, and we’re truly sorry to hear about the sizing issues and frustration with our customer support. We take all reviews seriously, and your experience is certainly not what we aim to provide.

Our sizing is intended to be true to size based on the chart, which thousands of customers have used successfully. However, we recognise that inconsistencies can sometimes occur, and we're sorry that you experienced this. We’ll be looking into the 5" Black Medium, 5" Black Small and 7" size small we exchanged for you to ensure that we can address any potential sizing issues.

Regarding the restocking fee, we do charge a $10 restocking fee and a shipping fee this helps us cover handling costs, which is a standard practice for many companies. We also do fully cover shipping and retrun costs on all exchanges. We do understand how the situation became frustrating for you given the volume of exchanges.

As for your experience with customer support, we apologise if it felt impersonal. We aim to assist every customer efficiently and accurately. If there's anything we can do to make things right, please reach out.

Thank you for your honest feedback, and we appreciate you giving Tucann a try.

Classificada 1 em 5 estrelas

Horrible customer service

I ordered 2 pairs of shorts Nov 25 thinking they would arrive for Christmas. It's now Jan 2 and they're still not here. Ive contacted Tucann many times since realizing they wouldn't arrive for Christmas. At first when they said they were investigating it and putting a rush on it I thought that was great. Now that it's been so long I've given up on trying to get the package and I just want a refund. Every time I ask them for a refund they just keep saying the same thing. "We're taking this very seriously. We have an investigation underway." But they're not actually doing anything about it. I don't care about the lost package any more, I just want my $200 back. Absolutely terrible customer service.

25 de novembro de 2024
Opinião espontânea
logótipo da tucann.com

Resposta da tucann.com

Hey Cassie, just following up here you're order was delivered according to our system on January 6th! I do apologise for the delay on this order it seems the delay was due to a Labour Disruption in CA around the time of order. I'm glad they got to you in the end!

Classificada 1 em 5 estrelas

i am still waiting for my order

i am still waiting for my order
when i try to track my item and enter my info
it takes me back to a different page ive been to 2 post office in my area they cant track it.
it seems like a hack or something not right .
anyone else had this problem??????.
i thought this was an australian site but it gone to the usa ? can someone help me get my money back.

15 de novembro de 2024
Opinião espontânea
logótipo da tucann.com

Resposta da tucann.com

Hey Jane, sorry for the delay in reply here on trustpilot! Sorry for the difficulty you had in tracking, currently all our orders come from our international fulfilment centre based in the USA. It appears your order was made on Nov 15 and delivered on December 2nd, which is slightly longer than usual for our international delivery system however WA sometimes does take longer from the USA.

I trust all was well with the product!

Classificada 2 em 5 estrelas

Not a good reputation

They might have their trunk in very good quality and a lot of customer like it, but they are not honest to the discount code they provided and whatever they said $20 off to shared friend, this was disappointing!

10 de novembro de 2024
Opinião espontânea
logótipo da tucann.com

Resposta da tucann.com

Hey Jai! We are honest and clear in this promotion. As per the terms and conditions stated, the person you refer is required to make a purchase for you to be eligible to receive the $20.

"Invite your friends to experience the Tucann lifestyle! Share your $20 discount link, and earn $20 for every purchase they make."

As the person you referred hasn't purchased as yet, the reward has not yet been deployed to you.

Classificada 5 em 5 estrelas

Awesome swimsuits

Very stylish and comfortable. High end details too, including the pockets and especially the Tucann tie string ends.

2 de setembro de 2024

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