tucann.com Opiniões 

Quality was perfect shipping was great email question Saturday had great response on Sunday also can't wait to receive my next two pair

If I could put zero stars, I would. BUYER BEWARE!!!! I placed an order and didnt realize when I put the item in the cart that the size changed from XXL to Small. When I received the package and noticed that it was a small, I immediately contacted the company by email and asked to exchange it. They no longer had a XXL available in that style and it would not let me choose another style. So I was just returning the small size
They provided a postage paid label. I went back on the site and ordered a different style in a XXL and when it went to the cart, it changed to a small again but I caught it this time. I changed it back, paid for the new order and received the product and was just waiting for the refund from the first order. I get an email stating that the exchange is on its way. What? They didnt have the size I need. So the order comes and its the size small AGAIN. I emailed them and explained the situation and now I have to pay for the return because its the second time even though it was their fault. They are sorry for the frustration. Really? I won't buy from here again. Had I read the reviews with customer service first, I would not have purchased anything from them. Lesson learned.
When contacting them by email, be prepared to wait for a response. Terrible customer service!!!

Incredible customer service. Was very responsive to an issue and immediately rectified the situation. Thank you so much! I love the bathing suits.

I ordered 2 pairs for my holiday recently and they look and fit great. I had a small issue with one of the zips but Tucann's support team have been excellent and have resolved the issue very quickly and efficiently. Highly recommended. Thank you Tucann.

Thieves - process your payment then consistently lie to you on processing the order, unable to provide tracking or the product(s)

I got a great pair of 5" teal swim shorts for my trip to Florida. They fit perfect as described, and everyone looked at them and asked me about them. They all loved them. When I got back I noticed a minor issue with the fabric that I hadn't noticed prior. I reached out, and they were kind enough to rectify the situation beyond my expectations. Great product, great brand, great experience.

Sizing is terrible. Order a shirt 1 size up and it is skin tight. Totally the wrong size. Return policy near impossible. Unhappy. Avoid this company at all costs.

The signature collection is amazing. Got it in black and midnight!

The fit was perfect. The quality is great! I bought two pair and I’m getting rid of my other ten pair in my drawer!

Awesome product, very happy

Outstanding Customer Service and Great Quality Product!

I’ve been a customer of Tucann for quite some time and wanted to recognize Daniel for the incredible customer service he provided. He was professional, responsive, and truly went above and beyond to make sure I was taken care of.

Not only is Tucann’s swimwear stylish and comfortable, but the quality is outstanding. Their swim trunks are well-made, durable, and have become some of my favorite pieces to wear.

Daniel personally handled my situation and made everything right by arranging a replacement and ensuring the issue was resolved quickly and professionally. That level of care and attention is rare these days and speaks volumes about both Daniel and the company.

It’s refreshing to deal with someone who genuinely cares about customer satisfaction and follows through on what he promises. The replacement is already on the way, and I couldn’t be happier with how everything was handled.

Thank you, Daniel, for your outstanding service and for standing behind a great product. You’ve earned a customer for life.

Tyler Gilbert from Charleston, South Carolina... Saw your ad pop up on my Facebook feed.. looked like good quality bathing suits. Purchased one pair to start.. after wearing them once or twice, I've already ordered two more different pair.. best fitting bathing suit I think I've ever tried on and very high quality! Very satisfied!!!

This is my second review and here’s why! Their communication and help online was Amazing! Fastest and best communication of any company I dealt with. I emailed to get a couple z questions answered and to fix a shipping address problem. It was the weekend but they answered my questions and fixed my issue really quick. Needless to say, I was Very impressed. I would would give 10 star review if possible. I was so happy with first pair and thier help that I ordered second pair! Qulity and fit is precise! What are you waiting for?? Order a pair, you’ll be glad you did!

The return process is an absolute nightmare. While they claim to offer a 30-day refund policy, their return portal forces you to upload photos only to offer exchange or store credit options. NO REFUND OPTION! My item was in its original packaging, entirely unused, and had all tags attached. Despite this, when I emailed customer support for help, they simply directed me right back to their portal. It is clear they want you to jump through hoops until you give up.

Bought my first Tucann product late this summer and wonder why I waited so long. Great design, and comfortable, and the liner is the softest material of any high end swimwear that I own, it's very similar to my most expensive underwear. If I were a product designer, the only upgrade that I would make is to add a high end 3D support pouch to the liner similar to my high end briefs. I give these a 5/5 but even the best products have room for improvement. More designs and in-stock sizes and I'm back for more for next sumer or beach vacation.

I love the colors, fits great, great material, got my husband matching shorts.

Excellent customer service! I emailed them on a Saturday and within minutes they responded and addressed my questions. Their responsiveness was unparalleled. And when a company can provide a great product coupled with great customer service, it means that I’ll shop here many times over.

Stay far away from this company. They purposely mislead about the ease of returns in blatant attempt to prevent refunds. I ordered a bathing suit in two sizes. The large is too tight, and the X large has annoying amount of fabric in the backside. I am well within the return date expiration. However, when I went on their site to return it, the trouble began. The only options offered on the return platform were to exchange for something else immediately or get a store credit. That led me on a 90 minute journey that include delayed chat response, a BS excuse that "refunds are a manual process", an attempt to get me to pay a restocking fee (although the site advertises "free, easy returns" in a headline, 900 words later, it says refunds are subject to a restocking fee, and I must ship it back myself with a trackable shipper.) You can't reach them by phone. Only when I threatened to share my story all over the internet (I own a marketing company with a social media team) did they suddenly decide to waive the fee. Plenty of other options that aren't unethical.

Ordered swim trunks in size 32, which has been my size for many years. The trunks were very small and tight. I realized that they are made in China and not outstanding quality. For $90 plus, these should be high quality and not cheap, made in China. Upon trying to return, I was charged a restocking fee. The website and all online ads state "free returns" within 14 days. Had multiple issues with the website not working but still made the 14 day deadline, but still charged a restocking fee. Cheap made trunks, made in China, sizing is way off and fake advertising. Avoid at all costs!!