tucann.com Opiniões 

221
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The product itself deserves a 5 Star rating. I paid extra for express shipping relying on the representation on their website. The product ended up coming as though as though it had been shipp... Ver mais

Classificada 5 em 5 estrelas

I’ve been a Billabong and Hurley guy for years, usually keeping 4–6 pairs in rotation. A few months ago, I decided to give Tucann a try, and I’m glad I did. I liked the fit and features so much t... Ver mais

Classificada 5 em 5 estrelas

Nice shorts, nice material inner and outer. The only surprise was the elastic waistband on the back. Usually prefer not having an elastic waistband. It emphasizes the “love handles/muffin top.”

Classificada 1 em 5 estrelas

Going thru the same situation as a number of others. While I give the organization credit for great marketing and customer acquistion they should receive an equally big swift kick in the rear for cra... Ver mais

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3,9

Bom

TrustScore: 4 em 5

221 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 38% das suas opiniões negativas

Geralmente responde dentro de uma semana

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3,9

Todas as opiniões

(221)

131 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Very poor design for swimming shorts

Very poor design for swimming shorts. Fine for walking around in but as soon as you dive in they literally fall off because you can’t fully secure them around your waist. Contacted Tucann and they really were not interested.

15 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Jestem bardzo zadowolony nie tylko z…

Jestem bardzo zadowolony nie tylko z produktów , które od lat kupuje zarówno męskie i damskie , ale również z podejścia do klienta , zawsze pomocni rozwiązują problemy błyskawicznie .Odpowiadają na korespondencje szybko i precyzyjnie .
Bardzo polecam

12 de novembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Only one fault

I'm onto my 4th pair of swim shorts in 3 years. The shorts haven't worn out and I swim in them every day. They're like brand new and still fit well. However, the elasticity in the waste band breaks down, making them unwearable.
As much as I like them, unfortunately, I wont be buying any more until Tucan can improve the waste band and draw string.

25 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great quality men’s swimsuit

Great quality men’s swimsuit. Fast shipping and customer service was very helpful. Has exceeded my expectations and will definitely be purchasing again.

29 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Read the fine print

Horrible time wasting return process only to be charged $7.93 for FedEx plus a $10 restocking fee which is not very clear upon purchase. It’s definitely there in the small writing so Barbie beware their products good service OK return process a nickel and dime experience and an absolute nightmare

22 de setembro de 2025
Opinião espontânea
logótipo da tucann.com

Resposta da tucann.com

Hi Eric, thank you for your feedback. We’re sorry to hear that your return experience was frustrating. Our goal is always to make returns as smooth as possible, and we appreciate your note regarding the clarity of our fees. We take comments like yours seriously and will review this to ensure proper improvements are implemented.

We’re glad to hear you were satisfied with the product itself and our service overall, and we hope to provide a better experience in the future.

If you’d like to discuss this further or need assistance, please feel free to contact us directly at support@tucann.com. We’d be happy to help.

Classificada 2 em 5 estrelas

Not worth it

For an expensive pair of shorts the zipper broke on them almost immediately. Upon contacting customer support (which was laughable) and having numerous email exchanges they reluctantly offered my a $20 credit for me to go and find someone to supply and install a new zipper for me. Their customer service was unprofessional and I would expect alot more from a company billing themselves as a premium product. Would not recommend.

9 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I purchased 3 pairs of shorts

I purchased 3 pairs of shorts. 2 of the 3 shorts came with vents in the back so the shorts dont balloon up when getting in the water. One pair didnt have this feature and was extremly uncomfortable to get in and out of water. You need to press all the air out each time you get in. I asked if there was a defect and wanted to just exchange this new pair with ones like the other. I was told that this was there older model and it is what it is. I asked to exchage them with a different pair that has the vents in the back. I was then told that they will not because the tag was removed. This is all within 1 week of delivery. The customer service took aver 45 days to come to there choice of not just exchanging them after 5 emails pictures of the shorts ect. Hope that they dont mess up your order as you can see from many other customers that ther customer service is beyond poor.

15 de julho de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Love their bathing suit BUT …

Love their bathing suits customer service needs help. Email them numerous times now about information on exchanging a men’s bathing suit for a large because they sent me a small and have not had any response back after numerous emails although I love their bathing suits I will not be dealing with this company anymore.

29 de julho de 2025
Opinião espontânea
logótipo da tucann.com

Resposta da tucann.com

Hey There, we have tried to contact you several times but received no response, can you please reach out to us - support@tucann.com

Classificada 5 em 5 estrelas

Really happy about the product

Really happy about the product. Good quality and looks really good on! Size chart was right.

I'we been wearing them almost week now on holiday and wash them in washingmashine few times and colous and fabrikc still in perfect condition. Won't be last tucanns

9 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Refund policy

After 20 emails back and forth, they have finally decided to refund me but are waiting on that decision, we are into day 10 now, been emailing them everyday and same lame response, they are awaiting the final decision, well what's so hard, shorts never arrived and they've tried everyway to wriggle out and stall me thinking I'll just go away, what a rotten company. Don't buy from these scammers save your money

28 de julho de 2025
Opinião espontânea
logótipo da tucann.com

Resposta da tucann.com

Hi there, we would love to look into your order further to find a suitable outcome for the issue however upon requesting further information nothing has been provided! please reach out to us so we can handle the matter appropriately !

Classificada 1 em 5 estrelas

Shocking delivery and customer service

Ordered on the 19th of July, now just in August and still no delivery.
Just get emails from customer service saying thanks for bearing with us.
I wished I'd not bothered, not a clue when or if anything will arrive.

1 de agosto de 2025
Opinião espontânea
logótipo da tucann.com

Resposta da tucann.com

Hi Adam, unfortunately as you have not provided any information on your order i cannot look into this further to find out what has happened or action an appropriate response! Please share some further info so we can identify your order and investigate.

Classificada 5 em 5 estrelas

Love my new items

I have order’d 4 bikinis and 2 shorts. The quality is amazing and the fabric is so comfy!
The size fit is true to size to european size.
The shipping to Norway was 5 days.
I will order from this site again.

24 de julho de 2025
Opinião espontânea
logótipo da tucann.com

Resposta da tucann.com

thank you for your feedback!

Classificada 1 em 5 estrelas

Abysmal customer support

One week after order was placed and numerous emails stating that there was a deadline to delivery date due to my holiday departure the item was not shipped. The seller also ignored all my requests for a refund and misleading informed me that the order would be shipped "any day now."

23 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Ordered for GB deivery

Ordered for GB deivery, so very sceptical considering many of the other GB reviews. However. Absolutely no problems with my order. Order placed on 5th July and arrived today 16th July. No delays and no customs or vat charges. Quality of the shorts is exceptional and the fit perfect! Will definitely be ordering again in the near future..

16 de julho de 2025
Opinião espontânea
logótipo da tucann.com

Resposta da tucann.com

Thanks for trusting us Steve! thankfully all the customs issues have now been resolved! appreciate the review!

Classificada 1 em 5 estrelas

Beware NO RETURNS FOR REFUNDS

Beware. This retailer is based in the US and will not offer any refunds.
The items supplied were disappointing in their appearance, did not fit and frankly were a waste of money.
Lavish advertising and instagram saturation does not guarantee a good product or customer service.

3 de julho de 2025
Opinião espontânea
logótipo da tucann.com

Resposta da tucann.com

Hey Austin, We are based in the USA and we 100% offer refunds to USA customers! We do back our product as being great, and that is supported by 1000's of positive interactions, but if they didn't for you personally, for whatever reason we do offer refunds. Our customer support team will be in touch directly via email to resolve this.

Classificada 1 em 5 estrelas

The customer service is the worst I've…

The customer service is the worst I've ever experienced.
I made a mistake on the order, so as soon as I received the order confirmation email, I fired a couple of emails to them to notify them of my mistake and asking them to correct my error, but alas I still received the wrong size trunks.
They never respond to emails, I will definitely not be recommending them to anyone.

14 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t trust the ads and website

Tuscan promote their products as ‘high end’ claiming manufacturing and quality is one of the best.
However, when buying their swim shorts, they seem happy to send out vastly inferior products for high end prices. My shorts arrived and with broken zip pockets!! I won’t wear them so PLEASE save yourself the money and hassle and buy some other brands that are not actually broken!!
Waste of money.

10 de julho de 2025
Opinião espontânea
logótipo da tucann.com

Resposta da tucann.com

Hey Paul, it seems you've jumped the gun here! A replacement has already been processed for you?

Classificada 1 em 5 estrelas

Shocking neigh abysmal customer…

Shocking neigh abysmal customer service. Have written to them 3 times since my items arrived, both wrong size. If you like rubbish customer service, if you enjoy being ignored, if you're happy to be treated as a nuisance purchaser, then carry on. I'd never buy from Tucann again.

12 de julho de 2025
Opinião espontânea

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