tunefulhair.com Opiniões 

363
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had a great experience with Tuneful Hair! The quality of the hair exceeded my expectations—it’s soft, full, and easy to style with very little shedding. Shipping was fast, and the hair looked exact... Ver mais

Classificada 1 em 5 estrelas

I would never purchase a wig from this company again. The wig I received was advertised as a 13x6 but it definitely was not. The hair feels like a synthetic blend instead of the quality that was adver... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The company has a very good customer care team who reaches out to you and ensures you have been satisfied with your purchase or purchase to be. Quality at the best price I would 10/10 recommend

Classificada 5 em 5 estrelas

I am definitely buying from this hair company again the hair was soft and the quality was good plus it was true to length and the delivery was quick

Informações sobre a empresa

  1. Loja de perucas

Escrito pela empresa

Tuneful, your affordable dream hair. 30 Days Free Return Policy.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

363 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 95% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,5

Todas as opiniões

(363)

308 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I love

I love, the density length color and just the entirety of this unit. I love how true to description Tuneful hair is always. Tuneful is by far my overall favorite hair vendors ever, I definitely would repurchase again and again!

23 de fevereiro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Disappointed

Customer service for tracking was good, but I asked for a custom wig and they said they would do it, they sent me a regular wig on a regular cap I asked for 1b roots on a small cap. wig was 200 dollars, it is not full human hair either. I took the hair out the pack it was super hard so I had to wash it before wearing it, it was matting up so bad I told them and all they could offer was 15 dollar discount on a 200 dollar wig, not a offer to send another wig that is actually fully human hair. very disappointed and will not be ordering again.

- Response to your response tuneful: I did email you all and told you all that I was not satisfied with my order and all you could offer me was 15 dollars when the wig was 200 dollars. so that is not a true statement, the moment I emailed you all and stated my concerns something should have been done whether it was a full refund or a new wig.

10 de fevereiro de 2026
Opinião espontânea
logótipo da tunefulhair.com

Resposta da tunefulhair.com

Hi, friend, so sorry for replying to you late.
We do wig customization for free and we are truly sorry the customized wig didn't fit you.
But we promise all of our hair on our website are 100% human hair , you can do a professional human hair test (you can find tutorials on YouTube) , if it was not 100% human hair , you can contact our after-sales service to get refund of 3 times the order amount . May you can find some tutorials about how to conditon the wig , how to use hair for long time , quality is one side , how to maintain it is also important , any problems you can back to us , we will be always here with you

Classificada 1 em 5 estrelas

reply based on merchant review

I just sent a review several days ago about Tuneful Hair fraudulent practices! I cancelled my order and requested a full refund after waiting 9 days for the hair. i notified pay pal after not receiving a refund and filed a claim. I was immediately reimbursed and forwarded an email to this merchant to show the order was cancelled via pay pal. Although the Merchant was advised, the hair was still shipped with a delivery date set for today. Im not going to accept the order to avoid being billed because i did not make another purchase with this company! I’ve already notified pay pal about this unauthorized purchase and will have to follow up with my bank as well! Wow, this place is thirsty!

3 de fevereiro de 2026
Opinião espontânea
logótipo da tunefulhair.com

Resposta da tunefulhair.com

Hi, friend
So sorry for the inconvience.
The package was shipped out before we got your notice that you want to cancel it.
The wig you chose takes 3-5 days of crafting, and we are very sorry for keeping you waiting.
You can check if you like the wig when you receive it,if you don't like it, we will help you process the return.
We are willing to send you an extra discount for your next order, hope you can feel better.

Classificada 5 em 5 estrelas

It’s great

Really liked the quality of the hair I got the 13x6 highlighted lace front. The lace was hd and really transparent. Ways to work with when laying down the lace was really easy with the quality of the lace. Would definitely recommend! 😁

16 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

It was an amazing experience

It was an amazing experience. Really good hair , ALWAYS hd lace they never disappoint me ! Customer service is always top tier, delivery be within 2-5 days never more then 5! I love how timely and genuine they are as a company overall. So happy to work with them.

8 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Just My Luck

I placed my order and it came 3 WEEKS LATER! I ordered an HD lace and got a regular transparent lace wig. Wig was suppose to be pre plucked and it WAS NOT! Paid about $160 and first offered me $15 refund and later $35, to avoid a full refund. According to the emails they told me they don't pre pluck for ready to wear and returns are not easy as stated on their site. Still waiting on the return to reach and my full refund. Will update!

On the other hand I shopped at Megalook and they are a much better option. Wig came as described.

Emailed customer service the same day I received it, took pictures and sent and the person said " this hair looks brown are you sure you didn't switch the hair" all in an attempt to not accept fault.

5 de fevereiro de 2026
Opinião espontânea
logótipo da tunefulhair.com

Resposta da tunefulhair.com

Hi, friend
So sorry for this inconvience.
I just checked the email record, the hair looks brown in the first pic you sent us is because you were standing under a yellow light. In the new pics you sent us, the hair color is natural black.
The wig we sent you is an HD lace wig with slightly plucked hair, since some of our clients don't like the hair to be plucked too much.
If you don't like the wig, we can help you process the return.
Hope you can give us a chance to help you solve the issue.

Classificada 5 em 5 estrelas

Love this hair down

Love this hair down! Very soft and long lasting! Doesn't have a strong odor, hair was able to do multiple styles and maintain minimal shedding! Truly top quality hair!

1 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Scamming at its finest

I only ordered this wig because one of my favorite influencers rocked it so well . I’ve placed my order for my wig on Tuesday the 27th . It’s been at least 5 business days & I still don’t have any shipping details. Customer service sounds like a child ! Very unprofessional! I’m a small influencer & I will be making a video about my experience.

26 de janeiro de 2026
Opinião espontânea
logótipo da tunefulhair.com

Resposta da tunefulhair.com

Hi, friend. We are truly sorry for this inconvience.I just checked with our warehouse and your wig will be shipped out within 48 hours, and you will get an email for the tracking number after that. Please check our emails so we can fix this issue for you.Hope you can give us another chance.

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