Turfmatic Opiniões 

281
TrustScore: 4 em 5

4,1

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Best my artificial grass has looked since it was laid nearly 10 years ago! Fast delivery - can’t fault.

Classificada 1 em 5 estrelas

Terrible customer service. Product didn’t arrive tried every method of communication no response. They still have our money I would not touch this company It’s in my husbands name and we have sent t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

After purchasing this item, I was a bit worried because I had no correspondence on my purchase. It just turned up on my doorstep. This machine is awesome like I read and other reviews. It will pul... Ver mais

Classificada 4 em 5 estrelas

There aren't many options for artificial turf sweepers. And most seem like they're basically the same product by the same manufacturer, just with different labels. I'm not convinced the Turfmatic is a... Ver mais

Informações sobre a empresa

  1. Fabricante de ferramentas

Escrito pela empresa

Turfmatic™ is a global brand specialising in electric sweepers and power brooms for artificial grass maintenance. Our tools are engineered to clean, lift, and revitalise synthetic turf—making them ideal for homes, schools, sports facilities, landscapers, and installers worldwide. From compact sweepers to professional-grade brooms, Turfmatic™ products are trusted for their durability, ease of use, and powerful results. With customers across the UK, USA, Europe, and Australia, we’re proud to support a cleaner, greener lawn—wherever you are.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

281 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 29% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(281)

110 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

After purchasing this item

After purchasing this item, I was a bit worried because I had no correspondence on my purchase. It just turned up on my doorstep.

This machine is awesome like I read and other reviews. It will pull the spots off a leopard. It will also pull the lines of a zebra. It picks absolutely everything up Dog Hair cat hair twigs leafs my lawn is recently New so I can’t really say it makes it looks like new again. Certainly does a fantastic job. Downside to it doesn’t get right to the edges but with a little bit of raking sorted.

11 de junho de 2026
Classificada 1 em 5 estrelas

Terrible customer service

Terrible customer service. Product didn’t arrive tried every method of communication no response. They still have our money I would not touch this company It’s in my husbands name and we have sent the information through five channels order number gb-2136 ordered 2nd may. Hopefully this can help resolve

1 de junho de 2026
Opinião espontânea
logótipo da Turfmatic

Resposta da Turfmatic

I'm unable to find any order in your name or emails to our customer service team. Please email you enquiry direct to sales@turfmatic.com and the team there will be more than happy to assist.
UPDATE:
Firstly, we apologise for having to respond via Trustpilot. However, we wanted to ensure you received this important information, as our investigation suggests there may have been issues with email delivery and communication.

After further investigation, we have now located your email. Unfortunately, it had been filtered into our gmail spam folder and therefore did not appear in our normal customer service queue.

Having reviewed the shipment history, we can see that DPD attempted to make contact regarding the delivery on multiple occasions (6th, 7th and 8th May). The consignment was subsequently marked as Return to Sender on 9th May.

While investigating the matter, we also noticed that emails from your @talktalk.net address appear to be receiving an unusually high spam reputation score. We cannot say with certainty whether this affected all communications relating to this order, but it may help explain why our team did not initially receive your message and could potentially affect communications with other businesses as well.

As the email address appears to be used for business purposes, we would strongly recommend checking the email reputation and deliverability settings with your email provider to help ensure important messages are not being filtered or rejected by third-party systems. If this issue is occurring elsewhere, it could potentially result in missed customer enquiries and lost business opportunities.

We apologise for the inconvenience caused and are currently resolving the matter through the return and refund process.

Classificada 5 em 5 estrelas

Delivery & Shipping Address Issue

Had an issue with the delivery & billing address which we did not realize until we received email confirmation that our shipment was dispatched. It was sorted easily and quickly and our order arrived at the correct address at the time and date promised.

20 de maio de 2026
Classificada 1 em 5 estrelas

Company fails to contact potential customer

I have been calling numerous times and sending emails to ask questions about the products prior to purchasing. It's been over 3 weeks now with NO communication either by phone or by email. How can I purchase their product if I can't reach them and they don't get back in touch with the customer. What good is a warranty if you can't contact them?

15 de abril de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Easy work

Used turf brush on long neglected lawn. Good result removing dirt and lifting turf blades.
Easy to use

20 de abril de 2026
Classificada 4 em 5 estrelas

I like the product

I like the product. However, the cable gets in the way when using. It has wrapped around the brush roller a couple of timed. It also doesn't clear my artificial grass leaves etc next to a gravel board. It leaves about 6 inches of uncleared area.

22 de abril de 2026

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