Nice quality mats as usual, but colours looked different to how they were online. Returned on this basis only. Turtle mat are transparent in that they state customers must pay for returns. Howeve... Ver mais
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Leia as opiniões dos outros
Durable mats; wash well; keep their colour well; don't slip, We particularly like the fact that they have remained soft and cuddly for our kids and now our grandkids playing on the floor!
I’ve been using these mats for years. We’ve downsized and renovated and are buying these mats again. This is the first a small one for our the sliding door onto our decking. The design and colour way... Ver mais
A empresa respondeu
We have purchased these mats for many years and have never been disappointed. They wash and wear well. Good value for quality item (especially at sale times). These mats are well received as gifts to... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
For over 30 years, Turtle Mat has been helping to keep Britain's floors cleaner for longer with our highly durable doormats and runners. Made with super absorbent recycled cotton fibres, the machine washable Turtle Mat stops 95% of dirt, dust and moisture from entering your home.
Informações de contacto
Unit 717 Eddington Way, Birchwood Park, WA3 6BA, Warrington, Reino Unido
- 0345 600 3478
- info@turtlemat.co.uk
- turtlemat.co.uk
Respondeu a 94% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Great quality mat which washes well
Great quality mat which washes well. Quick tumble and looks like new.
More than just mats!
Durable mats; wash well; keep their colour well; don't slip, We particularly like the fact that they have remained soft and cuddly for our kids and now our grandkids playing on the floor!
Nice quality mats as usual
Nice quality mats as usual, but colours looked different to how they were online.
Returned on this basis only. Turtle mat are transparent in that they state customers must pay for returns. However this cost me over £15. Perhaps some returns price guidance would be helpful to customers.
Very poor service
Very poor service. I received my mat and the colour was not as advertised. Interestingly this is listed on the return slip as a reason to return. I do not see why any customer should have to pay for the postage just because you cannot get the colour correct in your photos. I contacted, sent a photo and received a prepaid return slip, so thank you that but I don't see why I should have to have the hassle, see reason above.
Then the refund, no acknowledgment that the mat had been received and no notification of refund. Over a month later and still no refund so I had to chase that, and to be fair it arrived very quickly. The reason given was a problem with paypal and it bounced back, but of course I had no notification that a refund had been attempted because your communication is awful.
This is not the fault of the person who dealt with all this, that was well handled, but the systems need improving, these are expensive products, I have never had such a hassle getting a refund, and you should not be charging return postage because your photos are poor.
Quick easy service
Quick easy service . Very happy with the results and quality of the product
Great runner for the hall
Easy to order. Good quality runner for the front door. Perfect size
Lovely products and a great selection of designs
Lovely products and a great selection of designs. I am very pleased with all my purchases. The outdoor mats look very smart and tough. I love the quality of your products. My indoor mat washes well and the colour stays bright.
A very good product
I just love the rug - I will order more
I just love the rug and will order more. I already have four fox mats and three plain mats bought from John Lewis ages ago.
Great quality and fast delivery
quick delivery and glad to have a small saving with spring discount
Arrived quickly good quality but…
Arrived quickly good quality but expensive to return & not easy to get a good colour match
Easy to wash and keep clean and smart
Easy to wash and keep clean and smart. Third one I have bought.
The second purchase as a replacement…
The second purchase as a replacement after many years of use. Order arrived quickly. Hoping this large door mat lasts as long as the last one.
Well made and prompt delivery.
I had a problem with a delivery charge…
I had a problem with a delivery charge which was sorted very promptly

Resposta da Turtle Mat
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