Twotrees3dofficial Opiniões 7

My opinion and thoughts about TwoTrees. In my experience, TwoTrees is the worst company I ever had the misfortune of dealing with. I ordered a 450 CNC about a month ago. They didn't have any in stock but they didn't say a word about that. Weeks passed with NO communication from them. They took my money but never sent me a thing. I cancelled my order. It has been weeks again and they don't return my emails. NO COMMUNICATION AND NO REFUND. They just leave me hanging. They have NO IDEA what the term customer service means. Is this the kind of company you want to do business with? I certainly don't. Just imagine what they will be like after the sale. The measure of a company is not when things are going smoothly, it's how they act when things go wrong! I didn't do anything wrong, just thought they were a reputable company. Wow, did I learn a lesson on that one. Never buy direct, ALWAYS go through Amazon or somewhere else where if a company acts like TwoTrees you have recourse to get your money back! If they are doing this to me I'm sure I'm not the only one...

In November 2025, I placed an order for a 20W laser, a honeycomb, and an air assist kit. While the laser and honeycomb arrived, the air assist was missing from the shipment. After some back and forth emails in early December, they proposed me a lower-performance air-pump, which I rejected and insisted on my original order. After this point there was silence until mid January, when I contacted them and had agreed with their proposal, to take this off my head. When they finally replied, I had already ordered from different vendor. I've offered them the possibility to refund or provide an equivalent voucher (as I already have their TTC450 ultra CNC and would probably need additional accessories). That was 2 weeks ago. no response since then. I opened a claim with my bank as a last resort to recover my money.
Their products are of good quality, but I'd recommend looking at competitors if you need reliable, timely delivery and responsive customer service.

Antwortet auf keine Anfragen über Mail oder Chat. Vorsicht!

Ordered 3 items.
Shipment was shipped separatly. One of the packages was lost. After complaining that I never received one item, and didn't receive a response. I opened a claim via paypal.
After opening a claim via paypal they sent the item again with FedEx. Okay I got the package. But after receiving it I had to pay import duties.

Absolutly no response when you ask questions, i have now waitet 6 weeks for my partsfor my lasercutter, i have contactet them two times, complete silense

J'ai acheté une graveuse laser, erreur de stock, elle n'était plus disponible. Sauf que j'avais payé.

J'ai contacté le SAV par mail et j'ai obtenu une réponse dans les 24h qui ont suivi.

L'équipe a cherché une solution et m'a proposé une autre imprimante (qui ne m'intéressait pas). J'ai refusé et demandé le remboursement, ça n'a pas posé de souci, je l'ai obtenu.

L'entreprise est réactive et les échanges que j'ai eu avec le SAV donne un aspect professionnel de leur part.

Más de 15 después del pago del producto y habiendo realizado más de 10 intentos de contacto por hasta 5 diferentes medios (formulario web, email, mp en facebook, WhatsApp y PayPal) sin ningún tipo de respuesta, he tenido que escalar la disputa y solicitar a PayPal la anulación del pago, a los 4 días de la solicitud han colgado una información de un seguimiento, supongo que falsa por que después de otros 9 días todavía no ha salido de Alemania, por supuesto si llega algo no lo aceptaré y seguirá la reclamación de mi dinero a estos estafadores.