Tyger by the Tail Opiniões 

40
TrustScore: 2.5 em 5

2,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Ordered from this site and one of the items I received was wrong, after getting in touch they asked if I could send it back and they would send me the correct item. I paid an extra £5 to ship it back,... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I was due to receive a refund for a pair of earrings as part of a larger order that I sent back 12 days ago. Initially this was to be an exchange, but I decided against it and requested a... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I went to their easter egg hunt and won a prize, and have tried using it multiple times but it doesn't work as promised. I have emailed and sent DMs on instagram with no response for a few weeks now.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Earlier this year I wrote a bad review because I still hadn't received my order after six months, but now I can officially say that this is a nice company!!!! The brand has really changed for the bett... Ver mais

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2,7

Mau

TrustScore: 2.5 em 5

40 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,7

Todas as opiniões

(40)

6 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Beautiful necklace

I bought a customised necklace and although it took a while to be hand made it was well worth the wait. It arrived beautifully packaged and is an absolutely stunning piece of jewellery. The quality is outstanding and I will 100% be buying from Tyler by the Tail again.

7 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Love my ring!!!

Amazing quality, love my customised ring!! Order came so quickly and in lovely packaging! Fits so well - definitely worth your money!

Great custom service helped so much with sizing and any enquiries I had! Can’t wait to order again soon!

12 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect products

Such great products, wear my snake earrings and personalised ring every single day! Hasn’t worn in the slightest, perfect condition still.
Such great customer service, v professional.
Defo recommend this brand, will be purchasing from them again!!

12 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Most unprofessional brand ever

Horrible experience.
Made my order October 28th.
Tried to contact them via Instagram, Tiktok, email… After two months waiting for my ring, they assume TODAY (January 11th) that my order won’t arrive.
Most unprofessional brand I know.
They have no idea about how to treat customers , and no idea about how to manage with the transport agency.

11 de janeiro de 2024
Opinião espontânea
logótipo da Tyger by the Tail

Resposta da Tyger by the Tail

Hi Abril,

We're so sorry you felt you had an unpleasant experience with us. Our custom pieces have a 5 week wait which is stated on both our product and shipping pages, due to everything being handmade by our skilled artisans. Your order was shipped 1 week later than it should have been due to an overwhelming amount of orders we received over Black Friday and for Christmas. Our team was responsive and attentive to you from the start and even came on online on Boxing Day to contact the courier on your behalf and reply to your messages. Your parcel was then unfortunately delayed at customs by the courier - a fact that is incredibly unfortunate but very much out of our control. We were advised to wait by the courier (which you were informed of) and we kept an eye on the parcel - updating you where necessary.

Whilst we will take your feedback on board, we have reviewed your experience and believe your suggestion that we have no idea how to treat customers is incredibly unfair. We did our best to accommodate you every step of the way.

Wishing you all the best in the New Years x

Tyger Team

Classificada 5 em 5 estrelas

Amazing, quick, and helpful

Bought a few things off Tyger before, have been super quick with their deliveries and when I needed to return one and change sizes, the customer service was excellent. Ever since the new management it feels like a new company. Love the new designs and the new layouts of the website.

24 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

thanks so much!!

i had been wanting a ring from this brand for a long time. brought one and i did not regret! such a unique piece, i am definitely going to buy again as a present, thank you!!

18 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Cool brand with great customer service.

Earlier this year I wrote a bad review because I still hadn't received my order after six months, but now I can officially say that this is a nice company!!!! The brand has really changed for the better with the change in management. The new owner was super friendly, responded within minutes and sent me my package with tracked shipping the day after our email. Super happy with the jewelry 🫶🏼

19 de novembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

0 out of 5...

0 out of 5... once again ordered and never received :(

25 de abril de 2022
Opinião espontânea
logótipo da Tyger by the Tail

Resposta da Tyger by the Tail

Hi Frankie, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.

Classificada 1 em 5 estrelas

0 OUT OF 5 DO NOT BUY!!

It is a real shame that you cannot rate an experience 0 out of 5 because if I could I would! This is by far the worst customer service I have ever experienced, how can a firm provide a shipping time and then when this is not met, not even have the decency to tell you where your order is. I ordered two rings back in February and was told this would take 5 weeks, however almost ten weeks on now, they are ignoring my messages and will not respond. The most frustrating part is that these are not particularly cheap rings, at over £150 for a pair you would expect the firm to actually send you them in the time they say. I know on trustpilot people say “do not buy from this firm” however I cannot stress this enough, this is a terrible firm with appalling customer service, please please do not waste your time trying to purchase anything from them as you will be left feeling deeply disappointed.

10 de abril de 2022
Opinião espontânea
logótipo da Tyger by the Tail

Resposta da Tyger by the Tail

Hi Arthur, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.

Classificada 1 em 5 estrelas

never buy from here ever

literally would rate this 0 stars if i could. My boyfriend ordered me a ring back in February, now 9 weeks on still no sign of it or contact from the seller, despite saying it will take a MAXIMUM of 5 weeks to come. This is happening to tens of hundreds of other people, as seen on their instagram comments which they're deleting as quick as they come. They’ve also taken their email off the instagram page as a way of contacting them. My boyfriend has already contacted them with no response and so have i. categorically do NOT use this company

10 de abril de 2022
Opinião espontânea
logótipo da Tyger by the Tail

Resposta da Tyger by the Tail

Hi Millie, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.

Classificada 1 em 5 estrelas

Horrendous experience

Horrendous experience. Ordered a ring in the January ‘drop’ - not a word for weeks, then receive email saying Hermes is expecting it then nothing. No email, no dm, nothing - but yet they are still releasing more ‘drops’……do not buy from this person

7 de março de 2022
Opinião espontânea
logótipo da Tyger by the Tail

Resposta da Tyger by the Tail

Hi Liz, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.

Classificada 1 em 5 estrelas

Avoid this company- take your money and…

Avoid this company- take your money and never ship items. have been waiting for my 100-pound order for 4 months now and have not received anything. The owner has ignored all DMS, emails, and messages I have sent

2 de março de 2022
Opinião espontânea
logótipo da Tyger by the Tail

Resposta da Tyger by the Tail

Hi Issy, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.

Classificada 1 em 5 estrelas

AVOID THIS COMPANY

Placed order 7/1/22 £157 for an 18th birthday present and still have not received the items ordered (now been waiting for 8 weeks). Have tried to contact them but no response. Do not use this company.

1 de março de 2022
Opinião espontânea
logótipo da Tyger by the Tail

Resposta da Tyger by the Tail

Hi there, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.

Classificada 1 em 5 estrelas

My daughter ordered a piece of…

My daughter ordered a piece of jewellery from this site 7 weeks ago. Still no order confirmation or any sign of the goods.
She has emailed them and sent them DMs on Instagram, all without any response.
The website has no phone number, only an email address. Avoid at all costs

25 de novembro de 2021
Opinião espontânea
logótipo da Tyger by the Tail

Resposta da Tyger by the Tail

Hi Dean, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.

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