It is one of the best cleaning units I have ever used, the only fly in the ointment is the on/off button is becoming extremely stiff, I think it could be toothpaste residue mixed with saliva running d... Ver mais
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Leia as opiniões dos outros
Good toothbrush to date. But recommended to a friend and sent my code so they could get a discount and I would receive £15 credit. However the £15 credit can only be used if you spend over £65 on an o... Ver mais
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Had to contact Spotlight Oral Care UK re a problem with a Sonic toothbrush. Following initial conversation an offer of a replacement was offered at a reduced priced, after further discussion full re... Ver mais
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Potentially a good product but really poor manufacturing. The first one had a really poor thread on the reservoir as others have reported, that then failed completely after a couple of months. The re... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de produtos odontológicos
- Fornecedor de produtos de beleza
- Loja de produtos de beleza
- Dentista cosmético
- Loja de cosmética
- Serviço de branqueamento de dentes
Sobre Spotlight Oral Care UK
Escrito pela empresa
Created by Dentists
Spotlight Oral Care is an Irish-based company founded by sisters and dentists Dr. Lisa and Dr. Vanessa Creaven. Its mission is to create clean, clinically proven and effective, earth-kind oral care solutions for every smile.
Made With Care
Think vegan-friendly, cruelty-free formulations, 100% recyclable toothpaste tubes that won’t end up in landfills, dental floss made from 100% recyclable plastic bottles (cool, right?), and low-impact packaging so that you can make a positive impact in your daily oral health routine.Informações de contacto
Block 2, Harris House, Small IDA Business Park, Tuam Road, H91 RK5Y, Galway, Irlanda
- +353-87-466-2473
- info@spotlightoralcare.com
- uk.spotlightoralcare.com
3,2
Aceitável
1 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
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Shockingly Poor Manufacturing Quality
Potentially a good product but really poor manufacturing. The first one had a really poor thread on the reservoir as others have reported, that then failed completely after a couple of months. The replacement the UV failed after a short time (the thread was better on this one). The third, the UV also failed, I got a refund but kept using it, it has now also completely failed. Oh yeah, and if you leave it on a window sill in the sun, the reservoir plastic gets sticky. If you're happy for it to only serve you during the warranty period... then again with this level of quality, the company might not be around to honour it. And you can only buy the heads as pack of four different ones, which is ridiculous, to get the one you want costs £20 and you throw three away. Also why does the price jump between £50 & £100 up and down?
29 de julho de 2025
Opinião espontânea
Resposta da Spotlight Oral Care UK
We’re very sorry to hear about your experience CD, and we truly appreciate you taking the time to share your feedback. This is certainly not the standard we aim for, and we understand how frustrating this must have been.
Issues like the reservoir threading, UV function, and overall durability are not typical, and we’ll be sure to pass your comments on to our product team for further review.
Our pricing can vary at times due to promotions and offers. We’re glad to hear you were able to receive a refund, but we’re very sorry the experience fell short overall. If there’s anything further we can assist you with, please don’t hesitate to reach out at info@spotlightoralcare.com
Very overpriced replacement heads
17 de abril de 2026
Resposta da Spotlight Oral Care UK
Thank you for taking the time to share your feedback Paul. We’re really sorry to hear you feel this way about the replacement heads. We do genuinely try to keep our products as cost-effective as possible, and we’re always reviewing our pricing to make sure it reflects value for our customers. We also run promotional offers from time to time to help make them more accessible. Your feedback is truly appreciated and will be shared with the team as we continue to improve.
Easy ordering
Easy ordering - item despatched and delivered quickly and efficiently. Item as described - very happy with purchase.
17 de abril de 2026
Resposta da Spotlight Oral Care UK
We truly value your kind feedback Jane! We’re delighted to hear that your ordering experience was smooth and we are happy to hear you’re satisfied with your purchase!
I ordered the water flosser
I ordered the water flosser. It arrived promptly and was well and securely packed. The flosser is absolutely wonderful. It has variable speed with a choice of tips which is very well thought of. It is great and after using it, my mouth feels clean and fresh. Highly recommend this flosser.
16 de abril de 2026
Resposta da Spotlight Oral Care UK
Thank you for your lovely feedback! It’s great to hear your order arrived quickly and that you’re enjoying the different features and accessories. We appreciate your custom!
Best sonic toothbrush and whitening…
Best sonic toothbrush and whitening toothpastes...also keep inflammation away... thank you ... excellent customer service
16 de abril de 2026
Resposta da Spotlight Oral Care UK
We truly value your kind feedback! It’s fantastic to hear you’re enjoying both the sonic toothbrush and whitening toothpastes, and that you are seeing results. Thank you for your kind words about our customer service—it truly means a lot to us!
Fabulous indeed!!
14 de abril de 2026
Resposta da Spotlight Oral Care UK
Thank you for your lovely review Maureen! We appreciate your support.
Resposta da Spotlight Oral Care UK
Thank you Emma for taking the time to leave us a review and we are very sorry to hear that you were disappointment with the service you received. Please reach out to info@spotlightoralcare.com as we would love an opportunity to review your issue and comes to a resolution for you.
They offered a freebie on social media…
They offered a freebie on social media however taken all my details then cancelled the order. I'm now spammed with loads of emails from them.
21 de abril de 2026
Opinião espontânea
Resposta da Spotlight Oral Care UK
Thank you Samantha for taking the time to leave us a review. We sincerely apologise for any disappointment caused and please know this was never our intention. In regards to receiving multiple emails from our brand - please email our customer service team at info@spotlightoralcare.com and we will resolve this issue for you.
Couldn't manage to exchange brushheads
Couldn't manage to exchange brushheads, gave a refund, which was pointless and expensive to post.
13 de abril de 2026
Resposta da Spotlight Oral Care UK
Thank you Oliver for taking the time to leave us a review. Our customer service team offered you an exchange or a refund - the exchange would have required the original order to be returned to us. I can see that a refund was actioned and if there is anything further the team can assist with please reach out to info@spotlightoralcare.com
Had to contact Spotlight Oral Care UK for replacement toothbrush
Had to contact Spotlight Oral Care UK re a problem with a Sonic toothbrush.
Following initial conversation an offer of a replacement was offered at a reduced priced, after further discussion full replacement was given free off charge.
Replacement arrived within a few days with full instructions on how to use
12 de abril de 2026
Resposta da Spotlight Oral Care UK
Thank you Louise for leaving us this review. We are sorry to hear that you experienced an issue with the sonic toothbrush but are happy to hear that our customer service team were able to offer you a replacement and it arrived in a timely manner. Thank you for your custom and support.
Resposta da Spotlight Oral Care UK
We really appreciate you taking the time to leave us a lovely review. We are very happy to hear that your toothbrush heads arrived promptly and are very grateful for your custom.
Resposta da Spotlight Oral Care UK
Thank you for taking the time to leave us this kind review. We are delighted to hear that it was easy to order our products and the delivery was fast. We really appreciate your custom.
Excellent customer service
9 de abril de 2026
Resposta da Spotlight Oral Care UK
Thank you for taking the time to leave us a review. We are thrilled to hear that you were happy with our customer service. Thank you for your custom and support.
Love the sonic toothbrush
Love the sonic toothbrush. I ordered new heads and actually made a mistake and ordered the wrong type for my Pro version. They were very good at refunding despite me opening one the the sealed heads. Thank you
7 de abril de 2026
Resposta da Spotlight Oral Care UK
Thank you Ian for taking the time to leave us this lovely review. We are delighted to hear that you are loving our sonic toothbrush and that are customer service team were able to assist you with returning and refunding you for the replacement toothbrush heads. Thanks you for your valued custom.
Solving a problem.
It is one of the best cleaning units I have ever used, the only fly in the ointment is the on/off button is becoming extremely stiff, I think it could be toothpaste residue mixed with saliva running down the handle over the button. Is there any way that the button can be cleaned. I have severe arthritis in my hands so if this problem could be resolved then, happy days!
16 de abril de 2026
Opinião espontânea
Resposta da Spotlight Oral Care UK
Thank you Brian for taking the time to leave us a review - we are thrilled to hear that our sonic toothbrush is one of the best cleaning units you have ever used. Could you please reach out to our customer service team at info@spotlightoralcare.com regarding the on/off button and they will provide you with helpful tips on how to keep the area around the button clean. Thank you for your custom and support - we really appreciate it.
Good toothbrush to date but misleading advertising and comms
Good toothbrush to date. But recommended to a friend and sent my code so they could get a discount and I would receive £15 credit. However the £15 credit can only be used if you spend over £65 on an order. It doesn't state this anywhere on the T&C's on the page on the website. The The Digital Markets, Competition and Consumers Act 2024 in the UK (DMCCA) prohibits businesses from misleading consumers through false information or deceptive actions and feel that this is one, so they need to change the copy on this pronto!
16 de abril de 2026
Opinião espontânea
Resposta da Spotlight Oral Care UK
Thank you Baz for taking the time to leave us a review - we are grateful for your custom and thrilled to hear that you are enjoying the sonic toothbrush. We are sorry for any confusion caused around the referral credit and please know that we are reviewing how this is communicated. Your feedback is incredibly valuable and we are very thankful for your custom.
Great products and quick delivery.
Quick delivery and great sensitive toothpaste and serum, and. Mouthwash. I have the Spotlight electric toothbrush too.
5 de abril de 2026
Resposta da Spotlight Oral Care UK
Thank you Penny for your kind review, we really appreciate it. We are very happy to hear that you are using the sonic toothbrush and you are happy with the products. We are so grateful for your custom.
Fabulous toothbrushes
Fabulous toothbrushes, they make my teeth feel wonderfully clean. Quick delivery.
4 de abril de 2026
Resposta da Spotlight Oral Care UK
Thank you Rebecca for your lovely review. We are delighted to hear that our toothbrushes make your teeth feel wonderfully clean and we are thrilled that your order was delivered to you in a timely manner. Thank you for your custom - we really appreciate it.
Pillows well worth the wait
Pillows well worth the wait, but kept informed all the way
4 de abril de 2026
Resposta da Spotlight Oral Care UK
Thank you Michael for taking the time to leave us a review. We are grateful for your custom and support.
Great product
Easy to order. Item as described. Technology is very good and simple to navigate. Have purchased for all my family who all agree with me
3 de abril de 2026
Resposta da Spotlight Oral Care UK
Thank you so much for taking the time to share your experience. We are thrilled to hear that you found it easy to order and that the technology is simple to navigate. We are grateful to you and your family for your custom and support.
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