uk.venum.com Opiniões 

I bought a pair of Venum Training Camp 4.0 boxing gloves in November 2025 for my 11-year-old son to use for kickboxing.

Venum’s product description states that these gloves are suitable for boxing, kickboxing and Muay Thai with “regular use (3-4 times per week)”. My son's use has been for kickboxing training, typically no more than around four hours per week.

After around ten months of use, the Velcro fastening on one glove deteriorated to the point where it no longer holds the glove securely closed. In my view, the gloves otherwise remain in very good condition, as shown in the photographs I provided to Venum.

I raised the problem with Venum and supplied photographs and a video showing the condition of the gloves and the issue with the fastening.

Venum told me that, following review by their Quality Department, they had assessed the issue as being related to the use of the gloves rather than a manufacturing or quality defect. They declined to offer a repair, replacement or refund.

What I've found particularly disappointing is that, despite asking more than once, I haven't been given an explanation of what specific aspect of the gloves' use Venum believes caused the failure, or how their use differed from the regular use described on Venum's own product page.

I'm leaving this review so that anyone considering these gloves for regular kickboxing training has the benefit of my experience with both the durability of the fastening and Venum's response when I raised the problem.

Venum has cancelled my order again because the products were not in stock. Accepting orders for items you cannot supply, then leaving customers waiting, is unacceptable.

My latest order, #VNM-81067-UK, was dated 28 August 2026 and contained three short-sleeve rashguards: Matupa, Wolf Atak and 20th Anniversary. The total was £77.50. I received confirmation saying my order was being processed and that shipping details would follow.

By 3 September, I still had no dispatch confirmation or tracking information, so I emailed customer service to ask what was happening. On 7 September, the order was cancelled. Around ten days after the order date, I was left with none of the items I had bought.

This has happened to me before, which makes it particularly frustrating. I gave Venum another chance and ended up wasting my time again. Customers should be able to trust that products offered for purchase are actually available.

Meanwhile, Venum continued sending me promotional emails encouraging me to buy more. Receiving another sales email on the very day my existing order was cancelled was especially irritating.

Accurate stock information and prompt communication are basic expectations. A discount means nothing when the order never arrives. This experience has seriously damaged my confidence in ordering directly from Venum.

They are absolutely brutal. The worst I've ever dealt with and there customer service is diabolical and all the customer service team are shocking as your passed on to a different person with every call or email your passed on to adifferent people constantly and the are all extremely rude .I've been waiting for 10 pairs of boxing gloves for over five weeks off venum but still no delivery. I have made multiple phone calls and multiple emails but still excuses and no matter what you say or what paperwork work you send its always wrong. This has been extremely frustrating as these gloves were for my students who are going to the world championship . So this is so upsetting . They have blamed everyone even the delivery service DHL the have not listened to me and the defently do not listen to the customer. I've been the one stuck in the middle here even though I've paid in full I've just not been heard at all as its there way and thats it.
I don't care how good there gear is as if its causing so many problems its not worth it as its just horrible to be treated like this and its so unprofessional to see a company that dosent care they should be so ashamed of their self. Alan G

Shocking customer service avoid everyone!
Paid for order beginning of July order was apparently dropped off at the pick up shop but I got there no parcel so reported it to venum to salma and after 32 emails back and forth I’ve been fobbed off no refund and no order and they know the parcel is missing but keep saying there waiting for ups to send it back to them but how can you send a parcel back what’s been lost so I still have no refund and no order and provided all proof and they scam you no refund no order after 5 weeks trying to sort this back and forth. Had to report to my back for a charge back cos there scammers it’s disgusting service and can provide all proof so everyone avoid shopping here if you don’t wanna be ripped off go elsewhere

Truly appalling customer service.
Bought gloves in April, they split immediately.
Back and forth with Venum for months trying to get a replacement they have sent us in to a doom loop of sending and resending pictures. Avoid at all costs. I'll try Hayabusa next time.

We purchased some women's leggings thinking they would be high quality, branded as MMA compression. Having previously had 2 pair of their boxing gloves and happy with their quality.

In under 2 months and total wear time of approximately 12 hours, wearing once a week for 1 hours training and some time travelling to training. My 14 yo daughter's leggings waist band stitching has completely come apart. Washing on cold wash, dried naturally.

Customer service refused to exchange or refund and stated "wear and tear". And didn't respond to my last email. Disgusting customer service and would never buy from Venum again. I've had better wear from £10 leggings let along £55 ones. Stay away! Wishes I'd read reviews first.

I hope nothing goes wrong with your order, because if you do expect no customer service, empathy, help, refund or any sense in f accountability from this company. Read all the UK reviews on google reviews also, this company shouldn’t have a license to sell products directly to customers as they will take your money for both the product and shipping and simply not deliver the product at all….no recourse.

Customer service is appalling and ignores you. Ordered 2 items in November and when the package arrived it only contained 1 item. I have been chasing it up but my emails are being completely ignored. Scam company comes to mind when dealing with them. Seems I’m not alone and wish I’d checked the reviews before ordering. If they were out of stock of an item then they should notify you and offer an alternative item or refund.

I ordered two items from Venum, but only received one. The main item I wanted (a gi) was out of stock – but I was never informed of this. I only discovered it when I opened the package and found that I had only received the mouthguard. Who would order just a mouthguard, knowing you still have to pay shipping fees? Obviously, it was just an add-on to my main order, not something I wanted on its own.

The “final resolution” offered to me was free shipping on my next order. But if you don’t have the gi I wanted at the price I purchased it for, what order am I supposed to place? This is not a solution – it’s just pushing the problem away.

Overall, their handling of the situation was poor, unprofessional, and unfair to the customer. Mistakes happen, but failing to inform me that the item was out of stock and leaving me to pay the price for their errors is unacceptable. Very disappointing experience.

A shirt I ordered and paid for turned out to be out of stock and it took 4 weeks to get my money back.

Bought challenger shinpads which were flimsy and fitted poorly despite the high price. Very frustrating process to return product due to problems with the website and customer support were unhelpful