Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Glasses never showed up. Got sent to local distributor and never left. Company were useless and didnt want to know, and took a long time to respond to any communications. 2 stars because the insurance... Ver mais

Classificada 5 em 5 estrelas

I had a problem with the first pair - the vision wasn't correct. The customer service team were fantastic and sent me a second pair immediately. They are perfect - i get so many compliments! Thank y... Ver mais

Classificada 5 em 5 estrelas

I was paying close to £300 for my glasses from named opticians. I finally bit the bullet and decided to order online. My prescription is quite strong and I have astigmatism so was a bit wary BUT I cou... Ver mais

Classificada 5 em 5 estrelas

Glasses are exactly as pictured, if not better because they were actually sparkly ✨ and not just flat leopard print! Prescription was spot on too! I’m going to order another pair and 2 sunglasses too.... Ver mais

Informações sobre a empresa

  1. Grossista de óculos
  2. Loja de óculos de sol

Escrito pela empresa

Prescription eyeglasses frames online at an affordable price. Find a new pair today with Try-On system. Buy quality eyeglasses with a warranty, free lenses, and free shipping.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

106 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 63% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

Glasses never showed up

Glasses never showed up. Got sent to local distributor and never left. Company were useless and didnt want to know, and took a long time to respond to any communications. 2 stars because the insurance company they use were great and I got my money back quickly from them, but you shouldn't have to use them.

3 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

I had a problem with the first pair - the vision wasn't correct. The customer service team were fantastic and sent me a second pair immediately. They are perfect - i get so many compliments! Thank you so much - i am recommending you to everyone!

8 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Unable to see

Unfortunately, despite uploading prescription from usual opticians, I can't see anything through the glasses sent to me. Which is a shame as they cost over £100.

13 de abril de 2026
Opinião espontânea
logótipo da ZEELOOL UK

Resposta da ZEELOOL UK

We sincerely apologize that you are unable to see clearly with your new glasses. We understand how disappointing and frustrating this is, especially at this cost.
We have sent you an email to verify the details further. Please check your inbox (and spam folder if needed).

Classificada 1 em 5 estrelas

Can't use the glasses...

Can't use the glasses as the lenses make things warped even though they are supposedly my prescription
Ive worn glasses for over 30 years and these are no good

13 de abril de 2026
Opinião espontânea
logótipo da ZEELOOL UK

Resposta da ZEELOOL UK

We're sorry to hear that the glasses you bought from our website aren't working properly. After checking, we found that our customer service replied to your email. We need your help to figure out the cause so we can provide you with the correct information. Don't worry, we will provide you with a solution as soon as possible after receiving your reply. We will take responsibility for your order.

Classificada 5 em 5 estrelas

The glasses are lovely quality.

The glasses arrived really well packaged. The quality is lovely, got my prescription just right. Beautiful glasses , will definitely use again.
Only negative they took a while to arrive. About 3 weeks but worth the wait.

13 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Sunglasses are great!

Absolutely love my new prescription sunglasses. This is my 2nd order & I'm pretty sure there will be more. So easy to order now that my prescription is saved in my account. Quick delivery.

10 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Phenomenal

The process to order right up to delivery was fast and user friendly. I am so pleased with my orders. They look great the quality is fantastic and more importantly I can see clearly 😄 thank you so much I love the little case too I defo will be returning and recommending. Thank you 🤩

11 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The frame glasses came exactly as the…

The frame glasses came exactly as the photo.I doubt it before that the prescription will be accurate BUT I was wrong, the prescription is perfect. The glasses came well packed in a nice hard little box covered into another light but sturdy package. Inside I received them into a little bag that I will use plus the glasses cover thing that looks expensive and high quality (I received for free). Prescription good, glasses exactly like presented and good material, packaging good and delivered in a week (Uk) when Specsavers from town spent 2 weeks and asked me to come pick them up with am hour wait time. Highly recommend this website. I got the UV light added on them and it is perfect plus really not expensive i only paid £35.

12 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

If you’re thinking of buying here DO IT!

I was paying close to £300 for my glasses from named opticians. I finally bit the bullet and decided to order online. My prescription is quite strong and I have astigmatism so was a bit wary BUT I could not love my glasses more! They’re thinned better than any previous glasses I’ve owned, they’ve got a coating for driving on them and I also ordered a pair or sunglasses which are just as amazing! I will never buy from a named opticians again!

11 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Easy to order

Easy to order. Easy to arrange pick up, delivery was great stress free, glasses are lovely, very happy.

8 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Glasses are rubbish they are not…

Glasses are rubbish they are not prescription supplied cannot see at all out of lower part of the lens supposed to be varifocals I have emailed for a refund but have had no response

7 de abril de 2026
Opinião espontânea
logótipo da ZEELOOL UK

Resposta da ZEELOOL UK

We are very sorry that this happened to you. We will definitely take responsibility for your order, so please don't worry. We confirmed that you sent us an email, and our customer service has replied. We have also received your latest reply, and we will resolve your issue as soon as possible.

Classificada 1 em 5 estrelas

Glasses prescription not correct unable…

Glasses prescription not correct unable to wear i gave my prescription
Arrived timely etc .but I cant use

4 de abril de 2026
Opinião espontânea
logótipo da ZEELOOL UK

Resposta da ZEELOOL UK

We're glad you received your glasses. We're sorry you encountered a prescription problem. We are committed to providing our customers with high-quality, affordable, and accurate eyeglasses. Please don't worry, we will definitely help you resolve this issue. However, we cannot accurately locate your order or email address using the information you provided. Could you please contact us through this linkhttps://uk.zeelool.com/contact-zeelool? Once we receive the necessary information, we will resolve the problem for you immediately.

Classificada 1 em 5 estrelas

Prescription not added

The frame is fine, but they did not add my prescription which i uploaded onto the system before purchasing.

1 de abril de 2026
Opinião espontânea
logótipo da ZEELOOL UK

Resposta da ZEELOOL UK

We apologize for the issue, but please don't worry. We will take responsibility for your order and provide appropriate solutions. However, we are unable to locate your email address or order information. You can contact us through this link https://uk.zeelool.com/contact-zeelool and provide the relevant information. Once we find your order, we will resolve the issue for you immediately.

A Experiência Trustpilot

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As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

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