Uma - Improve your wellbeing Opiniões 42

Resposta da Uma - Improve your wellbeing

5/05/2025

Sending you warmth and immense gratitude for sharing your thoughts on UMA's design! It touches us deeply to hear that the darkness feels intimidating rather than supportive and relaxing for your journey. We picture UMA as a helpful friend guiding you, not an intimidating presence! Your comfort within the app is crucial, and this feedback is a truly precious gift as we strive to wrap UMA in visuals that feel encouraging and calm. We've noted your perspective with care and are eagerly looking forward to exploring brighter themes and customizable options to ensure UMA feels perfectly aligned with your needs and desired mood! 😊

Team UMA

Resposta da Uma - Improve your wellbeing

5/05/2025

Hi Dela,

We are so incredibly sorry to hear about your experience, and we understand completely why you are frustrated and concerned. This is absolutely not the experience we want any of our users to have, and we sincerely apologize for the unauthorized charge, the trouble logging in, and the difficulty you've had reaching support. Your feedback is alarming, and we take it very seriously.

The situation you've described, especially being charged after cancelling and then seeing 'User not found' when you attempt to log in, is highly unusual and requires immediate investigation on our end. This is not reflective of our standard process or how UMA is intended to work, and we want to assure you we are committed to resolving this for you.

To get this sorted out as quickly as possible, please reach out to us directly so we can investigate your specific case. You can email us at hello@uma.app, or use our chat service which is indeed available 24/7 on our website. Please include the email address you believe you used for the trial, the date of the charge, and any transaction details you have so our team can locate your account/transaction and resolve this issue immediately. We are here to help and will make resolving this a top priority.

Team UMA

Resposta da Uma - Improve your wellbeing

5/05/2025

Thanks for letting us know! We hear you, and we're always striving for improvement! But the most important thing is knowing that UMA "does its purpose" for you and that you like it. We're delighted that it's helping you accomplish what you need!

Team UMA

Resposta da Uma - Improve your wellbeing

5/05/2025

Great feedback, thank you! We're constantly exploring new ways to evolve UMA and add features that help you even more. We've definitely noted your hope for more additions, knowing what our users want is key to our development process! We appreciate you sharing, Christian.

Team UMA

Resposta da Uma - Improve your wellbeing

5/05/2025

Thanks so much for the feedback, Laura! We're happy to hear you're finding UMA works for you, even if you weren't expecting a lot! 😊 It makes our day even more to hear that you really like the quests! We designed them specifically to add a bit more motivation and fun to your organizing journey. Keep going with those quests!

Team UMA

Resposta da Uma - Improve your wellbeing

25/04/2025

Hi Kathy, I'm so sorry to hear about the trouble you're having trying to cancel and the unexpected charge. I sincerely apologize that you haven't received a timely response through your attempts to contact us.

We definitely want to sort this out for you right away. You can reach our support team directly by emailing hello@uma.app or by initiating a chat within the uma.app website.

To help us investigate this charge and your cancellation request quickly, could you please provide the email address associated with your Uma account?

Once we have that, our team will look into this immediately and assist you with the cancellation and the charge. Thank you for bringing this to our attention.

TEAM UMA

Resposta da Uma - Improve your wellbeing

21/04/2025

Hi Megan! Thank you for sharing your honest thoughts we appreciate you mentioning both what works well and where we can improve. We're particularly glad to hear that Uma has been helpful for ADHD management. However, we're genuinely concerned to read about your experience regarding cancellation, it should absolutely be a straightforward process, and we take feedback on this very seriously. If you encountered difficulties, please reach out directly to our support team hello@uma.app so we can assist you and understand what went wrong. We also hear you and others finding aspects of the app 'a bit hard,' and please know we are continuously working on making Uma more intuitive and user-friendly based precisely on input like yours. Thank you again for this valuable perspective.

Team UMA

Resposta da Uma - Improve your wellbeing

21/04/2025

Thank you for sharing your insightful feedback, Jenifer! You've hit on a really important point: while we design Uma to be a powerful tool for building habits, it absolutely requires active user engagement. the 'manual work' you mentioned, to be truly effective. Think of Uma as a supportive framework or partner, its success in helping build lasting routines definitely works best in combination with the user's willingness and commitment. We really appreciate you sharing this honest and valuable perspective, it helps clarify how Uma functions best!

Team UMA

Resposta da Uma - Improve your wellbeing

28/03/2025

We're absolutely thrilled to hear that! 🤩 It's wonderful to know our app has been such a positive influence, and that you're feeling more in control and less stressed. Your feedback truly brightens our day! Thank you for sharing your experience and for recognizing the value of our tool. We're so happy to be a part of your journey! Thank you so much, Eleonor. 💖💖💖💖💖💖💖💖💖💖

Team UMA

Resposta da Uma - Improve your wellbeing

17/03/2025

Hi Emma,

We understand you're experiencing difficulties, and we want to assure you that we're committed to resolving this as quickly as possible. Your concerns are important to us, and we're here to support you.

To begin investigating and fix this issue immediately, could you please provide your email address? This will allow us to quickly identify your account and address the problem. You can securely share this information through our 24/7 live chat support on uma.app.

We will then:

*Thoroughly investigate the error.
*Restore your access to the app, if you wish.
*Immediately halt any further charges.

We sincerely apologize for the inconvenience this has caused. We value your patience and cooperation as we work to resolve this for you.

Thank you,

Team UMA

Resposta da Uma - Improve your wellbeing

11/03/2025

Oh, we're absolutely thrilled to hear you're enjoying the ad-free experience and appreciate our focus on cultivating positive habits! That's exactly what we're aiming for, Riley! 😊

We're taking your suggestions to heart and are already looking into ways to improve the UI and create more dynamic and inspiring challenges. We want to make your experience as seamless and rewarding as possible. Your feedback is like a guiding star, helping us refine and perfect our app to better serve you.

Please know that your voice matters to us, and we're committed to creating an app that truly empowers you to structure your day and build those positive habits. We're excited to continue this journey with you and look forward to bringing you an even more delightful experience soon! Thank you so much for sharing your thoughts! ✨

Team UMA

Resposta da Uma - Improve your wellbeing

Actualizada a 20/03/2025

Hi Vandaik! I totally get where you're coming from. Journal is definitely a classic for a reason, and it's awesome that it works so well for you!😊

You know, everyone's journey with reflection and personal growth is unique, and what works for one person might be different for another. Apps like UMA try to offer some extra little helpers, like digital organization or special prompts, that some folks find really useful. But at the end of the day, the best tool is the one that feels right for you.

Thanks so much for sharing your thoughts! It's always great to hear how different people approach journaling and self-reflection. Have a wonderful day! 😊

Team UMA

Resposta da Uma - Improve your wellbeing

20/01/2025

Hi Jai,

Thank you for bringing this to our attention, and I’m truly sorry to hear about your experience. I completely understand how frustrating this must be, and we’re here to resolve this for you as quickly as possible.

I’ve reviewed your concern, and I’d like to assure you that we take matters like these very seriously. To help us address the issue:

Could you please email us at hi@uma.app with the email address or account details you used to sign up?Please write all your queries, and we will explain the charges to you in detail.

Alternatively, we’d be happy to call you directly to clarify the charges and resolve this issue. Please share your preferred contact number and a convenient time, and we’ll be in touch.

We value your trust and want to make sure that we address this to your satisfaction. Let me assure you that we’ll work on this immediately and keep you updated every step of the way.

Customer Success Team
Uma App

Resposta da Uma - Improve your wellbeing

Actualizada a 17/01/2025

Hi Natasha,

We’re truly sorry for the trouble you've encountered, and we deeply appreciate you sharing your concerns with us. We understand how frustrating this must be, and we're committed to making things right.

Missing Plan and Emails: It looks like the email may have landed in your junk or spam folder, so please check there. If you’re still unable to find it, don’t hesitate to reach out, and we’ll promptly assist you in getting everything sorted.

App Availability: We’re happy to let you know that the app is live and we’re putting the finishing touches on the updates to ensure it runs smoothly for you. We want your experience to be seamless and rewarding.

Support Issues: We’ve tried reaching out to you multiple times to resolve the matter, and we’re committed to being there for you. Your satisfaction is incredibly important to us, and we’ll keep working to address your concerns as quickly as possible.

Thank you so much for your patience and for allowing us the opportunity to make this right. We’re here for you every step of the way, and we appreciate your trust.

Team UMA

Resposta da Uma - Improve your wellbeing

16/01/2025

Hi Hayden,

Thank you so much for your kind words! We're thrilled to hear you're enjoying our features and that we could quickly help with your billing issue. Your positive experience means a lot to us, and we’re so grateful for your recommendation!

We’re always here to support you whenever you need us.

Team UMA

Resposta da Uma - Improve your wellbeing

Actualizada a 17/01/2025

Hi KM! I’m really sorry to hear about the trouble you're experiencing, and I completely understand how frustrating this situation must be. It sounds like you've been caught in a loop, and that’s definitely not the experience we want for our users. We're actively working to resolve the issues. Please check your spam or junk folder, as sometimes the login email can land there. We've been trying to connect with you multiple times to address your concerns but haven't received a response. Thank you for your patience, we're committed to resolving this as quickly as possible!

Team UMA

Resposta da Uma - Improve your wellbeing

Actualizada a 17/01/2025

We're so glad UMA is helping you stay organized and get things done! It’s amazing how having a clear structure can really help clear your mind and boost productivity. Sometimes, just having a tool to guide you through the day makes all the difference in staying on track. Keep up the great work, and keep pushing forward, you’re doing awesome, Jonathan!!!!

Team UMA

Resposta da Uma - Improve your wellbeing

17/01/2025

Thank you so much, Raymond. We're so glad to hear you’ve been enjoying UMA.app and learning new things! Keep exploring the tools and resources we have, don’t hesitate to face new challenges along the way. Every step you take is progress! Thanks for sharing your experience, and keep up the amazing work with UMA.app! 🌟

Team UMA

Resposta da Uma - Improve your wellbeing

17/01/2025

Hey Nitram, I want you to know that you are so much more than what you might be feeling right now. Being different is not something to be ashamed of,it’s what makes you unique and special. As you’ve lived through these 64 years, you’ve gained wisdom and experiences that many don’t have. It’s okay to struggle sometimes, but remember that you’ve made it this far, and that strength is something to be proud of.

Life doesn’t always follow a straight path, and it’s never too late to change the way we see ourselves. Embrace the person you’ve become, and know that it’s okay to take small steps toward self-acceptance. You deserve peace, joy, and to feel loved, both by yourself and others.

You are enough, exactly as you are, and there is always room to grow and find new ways to love who you are. Stay strong, and know that better days are ahead. You’ve got this! 💖

Team UMA

Resposta da Uma - Improve your wellbeing

17/01/2025

Wow, we love hearing this, Kristian! 🙌 It’s amazing to know that UMA has become such an important part of your routine. We’re thrilled it’s helping you stay focused, energized, and productive, both at work and after hours. Your recommendation means the world to us—thank you for sharing your experience! 🌟 Keep up the great work, and we’re here to support you every step of the way!

Team UMA