Unbeatable Bathrooms Opiniões 

166
•
TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered a bathroom cabinet which unfortunately was on back order. What would have been an anxious experience was anything but. The level of customer service is beyond belief. Adam has kept me perso... Ver mais

Classificada 4 em 5 estrelas

Following on from my poor experience of this company, I am happy to say that I had a call from Adam who suggested an alternative item for me. Sadly it was not what I wanted and he has refunded my ori... Ver mais

Classificada 1 em 5 estrelas

Ordered a bath for £2000, two months later, after dozens of emails and phone calls, I have heard nothing back, no update on the order, no response to my request for a refund. I have now had to take th... Ver mais

Classificada 5 em 5 estrelas

We needed a replacement bath and side panel after a shower screen collapsed and badly damaged ours. Needless to say, it’s now discontinued, which posed a major problem as it fits into a restricted s... Ver mais

Informações sobre a empresa

  1. Loja de acessórios para casas de banho

Escrito pela empresa

One of the UK’s fastest-growing online bathroom retailers selling a range of showers, baths, taps, sinks & more from some of the biggest and best brands.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

166 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(166)

24 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Scam company

I've orded from this site bathroom goods worth nearly 400 pounds. It have been 3 weeks and I still haven't recived items. I've emailed them few times and try to phone them but there is no response.
I've checked reviews of this company and there is plenty of people in same situation as me.

14 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Wish I had read these reviews before…

Wish I had read these reviews before buying from these cowboys. Paid but have heard nothing since - no item and no reply to my messages and phone calls.
A scammer, I think, my advice is to STEER WELL CLEAR. Wish I could have paid by PayPal or something with some comeback.

23 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Glad I found you!

I can vouch that I was tempted both by the competitive pricing and scope of products offered by this company. I sought advice on one or two items by calling the customer helpline and spoke to Adam who apart from being very knowledgeable is also really most obliging. I will not hesitate to further purchase in the future. A most satisfying experience; the advertised products are very competitively priced and good quality too also with free and fast delivery, securely packed too. Thanks Adam-Unbeatable Bathrooms!

3 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Helpful! Thanks Adam

I had an issue with two toilet frames I have ordered 8 months ago but couldn't open the second item for 8 months. When my builder checked the box after 8 months of delievry we noticed that the frame was missing but only the internal tank. I called Unbeatable Bathrooms and explained the situation. Adam was incredibly helpful and he managed a new delivery within an hour with no extra charge.
If they keep the communication strong and help their customers, this company can make an achievement.

25 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Either a scam or completely incompetent

Took payment but didn’t deliver anything. They have not responded to contact via multiple different routes (phone, email) and not issued a refund when I formally requested the order be cancelled. I am now having to attempt to be refunded via my credit card company and will be reporting to Trading Standards

26 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

DON’T deal with these people

DON’T deal with these people. I ordered a glass shelf on 24th Feb and am still waiting delivery on 13th March. No replies to my emails until I threatened a fraud report and to pull back my payment. No answer on their phone number (after attempts over 3 days), just goes to answerphone. Owner is Adam Richard Smith of The Rookery, Silverdale, Newcastle U L, ST5 6NA (if this is his real address!), and he ran a window company previously that failed! So he thought he’d try this out instead. I’ve been told yesterday that I will get a refund but not got yet, but all the actions or inactions they have taken show THEY ARE NOT a company to deal with.

24 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

disappointing experience

disappointing experience, which delayed us completing a client bathroom by two weeks.

I ordered a shower screen on Thursday 15/02, with delivery expected early the following week.
No update from UB received, so I chased by email on 21/02.

No response to this email and numerous calls to the UB number went unsnswered.

I chased again by email on 26/02, later that day I received an email response apologising and claiming that UB were short staffed. Delivery was promised for Wed/Thu that week.

I had to chase again on Thu 29/02, as the screen had not arrived, and there was no tracking info on the UB website.

Delivery was offered for Monday 04/03, and the screen did finally arrive in good condition.

15 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Unbeatable cares more than you might think!

I dug myself into a whole and needed a bath within 3 days and found it on Unbeatable. It's not easy out there and there's teething problems in everything. But Adam called me in the morning explaining how the stock hadn't been updated on the website. He went heaven and earth to find a replacement bath through Ideal Standard, and for that I'm really grateful as it's not easy finding a bath in 3 days.

28 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid - take money but no delivery

I placed an order with a 2-5 day delivery time. It has not arrived, and they do not respond to emails or phone calls, and there are no updates. I may have lost my money and now just want a refund, but I'm concerned I've lost it all.

Please avoid!

12 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

con artist

Wish that I had read the many negative reviews before I placed an order for grohe replacment tap head.
Placed the order on 8th Feb and recieved email back to say that it was being processed I would let me know when its ready for delivery
Sent an email on 17th Feb chasing up my order and recieved an automated email saying that they are experiencing technical difficulties.
Have since phoned several times but have never had a reply by phone or email. I have now ask that the order be cancled and asked for a full refund with in 3 working days, but I dont hold out much hope of that.
This seems like they take your money with no intention of ever delivering the goods avoid these con artists at all cost.

8 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Cannot recommend. Do not act like a legimate business.

Cannot recommend. No service, no contact after placing order, no response to any means to contact them.

Placed order for a part as appeared to be only UK supplier to have it without resorting to importing it. Following order I have had no further updates, they do not respond to Emails either through their site or using Email address and phones are not answered. Appears to be no way to actually enquire on your order or to get a refund if it is not available.

10 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid! I’m £202 out of pocket!

I was in a rush and didn’t read the reviews before placing an order 🤦‍♀️😩. Two weeks after ordering the shower screen I still hasn’t been dispatched. I have tried to contact Unbeatable Bathrooms several times by phone and email but received no response. I have requested a refund - no response. Now I’m £202 out of pocket and have had to open a dispute with my bank (bank says it could take months to get my money back 😩). Scammers! Avoid!

10 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Is this a scam. Don't use them

Like the other reviews I have now read I would give 0 if possible. Ordered item for £39 because they said it was available, then found out from manufacturers that it was no longer made. Tried to contact U B but was told they were all busy and to leave a message and they would get back. No response to message or 2 emails other than to say they were having 'technical difficulties' with phones and emails. Can't make contact. Is this a scam or have they gone broke. DON'T USE THIS COMPANY.

29 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

No Response or Item

Placed order first week of January. No dispatch or communication at all. Called last week and phone lines dont work. Emailed 3 times and no reply after over a week. Now I will have to go via bank to get money back!

15 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Do NOT buy from this company

Do not buy from this company! I would rate it zero if possible. I placed an order and when the estimated delivery date passed, tried to get in touch to find out when the item was going to be delivered. I have been unable to contact the company at all - emails bounce back and if you phone them you get an automated message saying they cannot take your call. I used the 'contact us' form on their website and no one has replied. Whether the company is having genuine difficulties or it is a complete scam, avoid avoid avoid!

28 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered a cistern from UB on line

I ordered a cistern from UB on line. They accepted the order and took money from my credit card. They then said they couldn't supply the cistern but despite repeated requests did not credit the money back. I have obtained a refund through my credit card company.

4 de agosto de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Don't buy from this company

I ordered a bathroom shelf, £120, on 29.11.2023, never received, no response from company to numerous emails, except one when I threatened to post negative reviews, and the response was "personal reasons" for not sorting order, and they promised to respond ASAP, I have still heard nothing 2 weeks later. Don't buy from this company

29 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

They have taken £1600 from me and

They have taken £1600 from me and. It delivered gif over 2 weeks! They don’t respond to emails, messages or phone calls. Criminal company stealing money how is this allowed? Trust pilot need to assist in getting this to watchdog.

11 de dezembro de 2023
Opinião espontânea

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