First visit to UB. Definitely worth the drive from Birmingham. It’s a shopping adventure. Much nicer than we anticipated. Enjoyed the small museum and history. The photo op spots & cafe also are ni... Ver mais
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Leia as opiniões dos outros
Hello, I'm writing this so that others don't get scammed by this company. I bought several gold pieces, and over time I discovered that they sell gold-plated pieces as if they were solid gold. It's... Ver mais
Dubious marketing tactics that features discounted prices on prices that are higher than original MSRP. You have to do your own research to see if the price they feature is even a discount or the same... Ver mais
I am a frequent customer to Unclaimed Baggage. All the staff is very helpful and friendly. I would like to express my appreciation to Dedria (perfume counter). She has assisted me with multiple purcha... Ver mais
Informações sobre a empresa
Escrito pela empresa
The nation's only retailer of lost luggage. Unclaimed Baggage has purchasing agreements for unclaimed items with all domestic airlines and other travel and transportation companies. With five decades of experience processing large volumes of one-of-a-kind items, we maximize each item’s potential for a second life. After these items go through our rigorous readiness process, we determine selling prices based on estimated retail values and conditions, up to 85% off retail prices. We stock approximately 7,000 unique, heavily discounted items each day in our retail store, and thousands more online, where they are discovered and “reclaimed” by new owners. On average, for every item sold, we donate an additional item to someone in need. From the earliest days, our goal has been to find a purpose for any item possible. Over the past five decades, we have established partnerships with a multitude of local, national, and global charity organizations so leftover items can be reclaimed for good.
Informações de contacto
509 W. Willow St., 35768, Scottsboro, Estados Unidos da América
- (256) 259-1525
- info@unclaimedbaggage.com
- unclaimedbaggage.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 12% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
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Good experience buying. Bad experience returning.
I've bought multiple headphones from here. In fact, it's the only thing I've bought from them. If you're trying to find the perfect pair of headphones, look elsewhere. Not a good place to experiment. If you try to return, they charge $8.23 for shipping it back. I bought a pair of Anker Q20i just recently for $31.74, went through the return process and only got $13.51 back. I take a $20 hit returning it. More worth it if you get free shipping, but still recommend somewhere else if you're not for sure gonna like the product.
Sent a damaged item and met with unprofessional customer service - Chloe
Sent me a damaged item from an order that amounted to over 281 USD (not the only purchase in the recent weeks) and Chloe (customer service) was unwilling to offer any form of customer service beyond stating that I should return for a full refund only even as I shared the costs that I put into trying to rectify the situation on my end. She was unwilling to offer a discount or any form of courtesy. I wrote apologetically and with the intent to figure something out because I really wanted to support this business. However, being met with such disrespect and lack of professionalism (especially when I purchased an item that cost me more to try and correct on my own because it was not in the condition that it was advertised to be with omission of damage that was extreme enough that the rest of the purchase needed to be remediated out of pocket as well), I realize that this indicative of an issue that likely does not just affect me. I would have been satisfied and understanding with any ounce of willingness to try and take some accountability or even the pretense of customer service regardless of the outcome. I am not surprised that it was not difficult to find others with the same experience with little effort.
Stole my shirt from my suitcase and not…
Stole my shirt from my suitcase and not answering my emails. Very scammy company and business model! Imagine seeing your clothes from a “lost” suitcase sold on a website! Amiri , Zegna ETC plus these guys have a scammy strategy where they charge almost 100 bucks for shipping. Overall a scam, STAY AWAY!!!! This company should be illegal the way they are operating!!!
Defective Product but still cost me $ to return
I ordered things from here a few times and the products were fine, albeit not exactly a 'bargain'. Then a ordered a pair of AirPods that they claimed they had tested. When I tried them, they simply created a buzz in my ears. A loud buzz at that. I reported it to Unclaimed Baggage and they told me I would need to return them (and pay over $8 for the return postage) in order to get a refund. I let them know I didn't think it was good customer service to charge someone to return a defective product ... but alas! They didn't care. I don't shop there anymore.
Another reason to reconsider
Well they have disappointed again by sending ear buds with stickers all over the case. They aren’t apparently able to buy ones that come off clean so I am forced to try to get the 3 stickers on this case off without damaging the case plastic. Thanks again U.B.
Selling Lost/Stolen Electronic Devices
I purchased a Kindle reader from UnclaimedBaggage.com. However, after receiving the device, it was unusable. I contacted Amazon Kindle support and learned that the VIN was reported as a lost/stolen item, making it impossible to use. Unclaimed Baggage refused to give me a refund even after I mailed back the item. Extremely disappointed and would not recommend this site to anyone. Avoid purchasing electronics from them at all costs.
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