My bank flagged my ticket purchase as potential fraud as a precaution. I notified them that it was legitimate and they said to run the charge again I called customer service to be sure it was proces... Ver mais
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Leia as opiniões dos outros
First time booking through Underpriced for my son's multi-leg international flights, I was amazed by the services. After leaving a message I got a phone call the next day from an agent named Sidney,... Ver mais
A empresa respondeu
Definitely the best price I could find for flights to Europe and back in July. I was being contacted by some agent to upgrade by choosing seats, etc. which I found unnecessary and just ignored. The se... Ver mais
A empresa respondeu
Frustrating, waste of time. This is a scam. I booked the international flight. Their email said it would be processed within 2 hours. I tried calling several times after not receiving the confirmation... Ver mais
Informações sobre a empresa
Escrito pela empresa
UnderPricer's main goal is to offer travelers the most convenient and discounted flights deal available on the market. Our experienced travel agents guide customers through hundreds if not thousands of travel opportunities, narrowing those down to best suitable flight options that may exist. https://underpricer.com/
Informações de contacto
Estados Unidos da América
- underpricer.com
4,1
Bom
498 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Do not use underpricer.com to book
Do not use underpricer.com to book your travel! Worst customer service, which is based outside the US. WARNING: Your trip will get screwed up!
7 de maio de 2026
Opinião espontânea
Resposta da UnderPricer
Thank you for contacting us.
Our records indicate that you reached out regarding a name correction request. Our Service Team requested a copy of your passport so that we could forward the request to the validating carrier. However, we noticed that you chose to complete the name correction process at the airport.
We also understand that you raised a concern regarding your seating assignments. Unfortunately, we did not receive the required documents, so we were unable to submit a request for an exception to the airline on your behalf.
We sincerely apologize if we did not meet your expectations. If you have any questions or require further assistance, please don't hesitate to let us know.
Warm regards,
Underpricer
Underpricer review
Underpricer review. Delete What's app on your phone. If they do call you, answer it and never ignore them or they can cancel your trip. Tell them you will pay for baggage and your seats through the airline. If they do a bait and switch saying the airline ticket is more, DO NOT pay it. Check with your airline that you have a proper ticket. They will call you a few times and back off. The online reviews were pretty sketchy. But, actually the trip ended being one of the best priced deals ever. Thanks Underpricer!
28 de junho de 2026
Opinião espontânea
Resposta da UnderPricer
Thank you for booking with us! If you have any questions or concerns, please feel free to let us know.
Warm regards,
Underpricer
The representative was extremely…
The representative was extremely attentive and helpful. Very pleasant
17 de julho de 2026
Opinião espontânea
Resposta da UnderPricer
Thank you for trusting us with your reservation. We're thrilled to hear that you found our team helpful and attentive. If you have any questions or concerns, please don't hesitate to let us know.
Warm regards,
Underpricer
When I called requesting cancellation…
When I called requesting cancellation of tickets within 24 hours of purchase,staff were very helpful and kind.
I got full refund as per their agreement within timely manner.
2 de julho de 2026
Opinião espontânea
Resposta da UnderPricer
Thank you for sharing your experience with us! We're glad we were able to assist you with your refund request. Please know that we're always here if you need any further assistance.
Warm regards,
Underpricer
Resposta da UnderPricer
Thank you for booking with us! It was our pleasure to serve you. Please don't hesitate to reach out if you have any questions or concerns. We're always happy to help.
Warm regards,
Underpricer
I used Kayak.com to buy plane tickets
I used Kayak.com to buy plane tickets, which sent me to Underpricer. Immediately upon buying the tickets I started getting phone calls telling me that my "tickets were not guaranteed" unless I paid more money. I told them that if they've sold me on just the idea of a ticket, and not an actual ticket, then refund my money immediately. We argued, but they eventually said they would do that. They didn't, I refused the charge on my CC, the CC company eventually charged me anyway, and Underpricer still didn't cancel that ticket because I kept getting alerts to get on that flight. In complaining to Underpricer, they insist that it's my fault and that the most they can do is refund the fees.
This company is using deceptive practices and harassing people, and the company needs to be banned from Kayak and from doing business in the US.
4 de junho de 2026
Opinião espontânea
Resposta da UnderPricer
Thank you for reaching out to us, and we're sorry to hear about your experience. We'd be happy to look into this for you. Could you please provide your booking details? You can also share more information by emailing us at claims@underpricer.com.
Warm regards,
Underpricer
Very good booking service that goes the…
Very good booking service that goes the extra mile to help!
2 de julho de 2026
Opinião espontânea
Resposta da UnderPricer
Thank you for booking with us! It was our pleasure to serve you. If you need any further assistance, please don't hesitate to contact us anytime.
Warm regards,
Underpricer
Scam
Scam! I tried reaching them on their WhatsApp message for support. Frustrated for 3 days with autogenerated response "we're sorry, we've requested customer service" that never materialized. The nightmare continued since they booked us on two different airlines and we had to get entry visa in Shanghai. Total disaster and to this day, I'm waiting for a response. Book directly and avoid these clowns
24 de junho de 2026
Opinião espontânea
Resposta da UnderPricer
Updated response
Thank you for sharing your feedback. We'd be happy to review your booking history and address any concerns you may have; however, we haven't received any booking information from you. If you'd like to discuss this with us, please feel free to contact us anytime.
Warm regards,
Underpricer
Thank you for reaching out to us. Kindly provide your booking details so we can review your case further. Alternatively, you may share additional information by sending us an email at claims@underpricer.com.
Warm regards,
Underpricer
They contact me directly to both find…
They contact me directly to both find me a better itinerary and to ensure my seats were selected. Excellent service.
8 de julho de 2026
Opinião espontânea
Resposta da UnderPricer
It was our pleasure assisting you. Thank you for sharing your experience with us. Please know that we remain available should you need any assistance. Don't hesitate to contact us at any time.
Warm regards,
Underpricer
Simple and easy purchase decisions
Simple and easy purchase decisions
13 de junho de 2026
Opinião espontânea
Resposta da UnderPricer
Thank you for booking with us!If you have any questions or concerns, please don't hesitate to contact us at any time. We're always happy to assist.
Warm regards,
Underpricer
Absolute Scam – Beware! Canceled tickets without consent and demanded more money
Save yourself the headache and stay far away from Underprices. This company is an absolute fraud and operates just like a spider web, waiting to catch families in trouble.We booked tickets from Toronto to Copenhagen, only for Underprices to secretly cancel our booking behind our backs the very next day. When we called to ask why, they had the nerve to claim that the flight prices had gone up and it was a "financial loss for them." They told us we would have to pay the full amount for a new flight and wait 10-15 days for a refund from SAS.We luckily caught them by checking directly with the airline, and after a massive fight and escalation, they were finally forced to rebook us. However, they maliciously split our family into two separate bookings. When those flights later suffered disruptions, this split made alternate arrangements a nightmare, as the airline treated us as completely separate reservations and wouldn't easily accommodate us together.To make matters worse, when I called their customer support later for a separate issue, their solution was literally to tell me to cancel the ticket, fight the airline for a refund, and book a fresh one entirely on my own! These guys are good for nothing and do not care about the passengers they strand.They are a fraudulent agency that will take your money, arbitrarily cancel your tickets to cover their own profit margins, and leave you to deal with the fallout. Do yourself a favor and book directly with the airlines. Zero stars if I could!
8 de julho de 2026
Opinião espontânea
Resposta da UnderPricer
Updated response:
Thank you for sharing your feedback. We'd love to address all your concerns, however, we haven't received any booking details from you. Should you wish to discuss this further, please don't hesitate to let us know.
Warm regards,
Underpricer
Thank you for contacting us. We're truly sorry to hear about your experience, and we'd like to review your case further. Could you please share your booking details with us? Alternatively, you may provide additional information by sending us an email at claims@underpricer.com.
Warm regards,
Underpricer
Service evaluation!
You are an excellent travel agency. Your extraordinary service won’t be forgotten!
Thank you for your time!
25 de junho de 2026
Opinião espontânea
Resposta da UnderPricer
Thank you for booking with us! We're thrilled to hear that we met your expectations. If you need any assistance, please don't hesitate to reach out to us anytime.
Warm regards,
Underpricer
Good and friendly service
This is a good company. And very fast, friendly customer service. It might take a little longer time than you expect but the agents are very helpful and very patient.
3 de julho de 2026
Opinião espontânea
Resposta da UnderPricer
Thank you for your amazing feedback! It was our pleasure to provide you with an excellent customer experience. If you have any questions or need assistance with anything else, please feel free to let us know.
Warm regards,
Underpricer
Very Fishy /A little better (Upadted)
Updated: I raised this from a 2 star to a 3 star because after threatening to report the company to my bank and the FTC for fraud my refund came through today 07/02. I did give them until the 9th and they came through quick. So I got my money back. To bad they made what started out as a good experience one ending with a bit of sour taste in my mouth.
Initially it all went well. Then the airlines began messing with the flights extending my trip to over 24 hrs. Not under Underprices control nor their fault. Followed up with a customer service rep and got my trip refund approved. A week later I am now being told that my refund may take up to two months. Underpricer blames the airline. I contacted the airline and they sated that credit card refunds are completed within 7 business days. Very very fishy.
30 de junho de 2026
Opinião espontânea
Resposta da UnderPricer
Thank you for sharing your experience with us, and we're truly sorry to hear about it. We're glad to know that your refund has been processed. Please rest assured that we have taken note of your feedback and appreciate you bringing it to our attention.
If you need any further assistance, please don't hesitate to contact us anytime.
Warm regards,
Underpricer
This was my first time using…
This was my first time using Underpricer I was very pleased with their customer service they took care of my needs very quickly
4 de maio de 2026
Opinião espontânea
Resposta da UnderPricer
Thank you for booking with us! It was our pleasure to assist you. If you need any further assistance, please don't hesitate to let us know.
Warm regards,
Underpricer
Royce is very patient and calm
29 de junho de 2026
Opinião espontânea
Resposta da UnderPricer
Thank you for sharing your booking experience with Royce! We're delighted to hear that Royce was able to assist you. If you need any further assistance, please don't hesitate to let us know.
Warm regards,
Underpricer
They provided a great fare which was…
They provided a great fare which was already updated by the airline to a much higher fare. However you have to be patient while they process. For realtime updates you can login to their portal and check using the order number.
27 de junho de 2026
Opinião espontânea
Resposta da UnderPricer
It was our pleasure assisting you. If you have any questions or concerns, please don't hesitate to let us know.
Warm regards,
Underpricer
Horrible service
Horrible service. DO NOT use them. I received so many calls and every person said different stuff. I end it up paying almost $5,000 for a 2 tickets for Japan. For all the inconveniences they have me $100 voucher. That doesn’t even cover a seat on any flight.
The worst company out there. They should not be in business !!
25 de junho de 2026
Opinião espontânea
Resposta da UnderPricer
Thank you for sharing your feedback. After reviewing your case, we found that you requested a name correction, which was processed in accordance with the airline's policies. You later contacted us to inform us that you had missed your flight. We understand how frustrating this situation must have been.
On your behalf, we contacted the validating carrier and requested an exception. Unfortunately, the airline denied the request, stating that the ticket no longer had any value because the flight had already been missed. As a result, you opted to purchase a new set of flights.
Thank you again for bringing this matter to our attention. If you have any questions or concerns, please feel free to let us know.
Warm regards,
Underpricer
Thank you for sharing your experience with us. Please allow us some time to review your case further and verify what transpired. We sincerely apologize for the inconvenience. If you have any questions, please feel free to let us know.
Warm regards,
Underpricer
I had to cancel my trip
I had to cancel my trip. Customer Service was informative and helpful in getting a Refund.
23 de maio de 2026
Opinião espontânea
Resposta da UnderPricer
Thank you for sharing your experience with us! It was our pleasure to assist you!
Warm regards,
Underpricer
Customer service extraordinarily competent
Customer service was extraordinarily competent and helpful in resolving my questions regarding an upcoming international trip involving two airlines.
I’m very impressed!
22 de junho de 2026
Opinião espontânea
Resposta da UnderPricer
Thank you for trusting us with your reservation. We're thrilled to hear that everything has been sorted out. If you have any questions or need help with anything else, feel free to reach out to us anytime.
warm regards,
Underpricer
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