Urban Armor Gear Opiniões 

Resposta da Urban Armor Gear

26/08/2026

Hi David,
Thank you so much for the wonderful 5-star review! We’re thrilled to hear that you had such a positive experience with our customer support and that your replacement arrived quickly.

We truly appreciate your kind words and recommendation. We hope you continue to enjoy your UAG products!

Resposta da Urban Armor Gear

20/08/2026

Hi Tristan, we’re really sorry to hear about your experience. We understand how frustrating and upsetting it must be, especially after having an issue with a previous case as well.

We’d like to look into this and see how we can help. Please send us a direct message with your order details and contact information, and our team will be happy to assist you further.

Resposta da Urban Armor Gear

Actualizada a 10/08/2026

Hi Muz,

We're very sorry to hear about your experience and understand how frustrating it must be not to receive updates about your order.

After reviewing your order, we found that it encountered an internal processing error. We've issued a full refund for the affected order and have arranged for a replacement order to be shipped out as quickly as possible.

We'll also reach out to you directly with your replacement order details and tracking information as soon as they're available.

Thank you for your patience and for bringing this to our attention. We appreciate the opportunity to make things right.

Resposta da Urban Armor Gear

3/06/2026

Thank you so much for sharing your experience with us. We're sorry you had to go through such a frightening situation, but we're very glad you're safe.

It means a lot to hear that your Monarch Series case held up when you needed it most. Protecting your device in real-world situations is exactly what we design our products for, and stories like yours remind us why we do what we do.

We truly appreciate your support and kind words. Thank you for being part of the UAG family—we're grateful to have earned your trust and look forward to protecting your devices for years to come.

Stay safe!

Resposta da Urban Armor Gear

29/05/2026

Awesome! We're so happy to hear that you're loving your new UAG accessories.

Thank you for your support and for being part of the UAG family. We truly appreciate it and hope your new gear accompanies you on many adventures ahead!

If you ever need anything, we're always here to help.

Resposta da Urban Armor Gear

27/05/2026

Thank you so much for sharing this! We’re incredibly happy to hear your S25 Ultra made it through that fall safely. That’s exactly what we design our cases for, and stories like yours mean a lot to our team.

We truly appreciate your support and are honored to have earned a customer for life!

Resposta da Urban Armor Gear

11/05/2026

Thank you very much for your kind words and for sharing your experience with us! We’re thrilled to hear that Kristel and Aimie were able to assist you and ensure that the return and reorder process was smooth and hassle-free.

We truly appreciate your patience and understanding regarding the issue with your order, and we’re pleased to inform you that the correct replacement case is already on its way to you. Your feedback means a lot to our team, and we will definitely pass along your compliments to both Kristel and Aimie.

Thank you once again for your support, and we hope you enjoy your new case when it arrives!

Resposta da Urban Armor Gear

15/04/2026

Thank you for your feedback, and we’re truly sorry for the frustration you experienced. This is not the experience we want for our customers, especially someone who has supported us before.

We understand how disappointing it must have been to place an order only to find the items were out of stock and not receive clear confirmation. We’ve heard this feedback and are actively working to improve our website experience, including better stock visibility and order confirmation communication to prevent this from happening again.

Our support team will be reaching out to you directly to assist with your order and make this right.

We sincerely apologize for the inconvenience caused and truly appreciate you taking the time to share your experience — it helps us continue to improve. Thank you again for your past support, and we hope to regain your trust.

Resposta da Urban Armor Gear

15/04/2026

Thank you for your feedback! We’re glad to hear you had a positive experience with our team. We truly appreciate your support and will be sure to share this with them.

Resposta da Urban Armor Gear

4/04/2026

Thanks for taking the time to share your feedback—we’re sorry to hear about your experience and understand your concerns around pricing and availability.

We’ve sent you a message via Trustpilot—sorry if it hasn’t come through or if there’s been a delay.

Pricing can vary across different channels due to a number of factors, including regional distribution, retailer agreements, and promotional activity. That said, we hear your frustration, especially when there’s a noticeable difference between platforms, and we’ll be sure to pass this feedback along to the relevant team.
We also sincerely apologize if you didn’t receive a clear or timely response from our support team—that’s not the level of service we aim to provide. We’d appreciate the opportunity to look into your case further and clarify things properly.

Please feel free to reply again with your details, and we’ll make sure someone follows up with you.

Resposta da Urban Armor Gear

Actualizada a 15/04/2026

Thank you for your continued support — we truly appreciate you choosing UAG for your devices.

We’re sorry to hear that the installation process for the Trooper case was more difficult than expected. Your feedback regarding the instructions and the challenge of separating the two-piece design is very helpful, and we’ll be sure to share this with our product and documentation teams for ongoing improvement.

We’ve heard similar feedback and have taken action — installation videos are now available on our website to help guide customers through the process more easily. We apologize for any inconvenience this may have caused, and truly appreciate you taking the time to share your experience so we can continue to improve.

The Trooper is designed to provide a very secure and protective fit, which can sometimes make the initial installation a bit more challenging. That said, we understand this shouldn’t come at the cost of user experience, and we’re always working to strike a better balance.

If you need any assistance with removal or have further feedback, please don’t hesitate to reach out — we’re here to help. Thanks again for your support!

Resposta da Urban Armor Gear

11/03/2026

Hello Matthew! Thank you for your feedback. We're sorry to hear that you were disappointed with the case you received.

We work to offer products that meet our quality standards. We understand that some cases on the market may look similar, but we still want our customers to feel confident in what they receive.

If you're unhappy with your purchase, please contact our support team at support@urbanarmorgear.com and we’ll be glad to help review your order and assist with a return or other possible solutions.

We appreciate your feedback and the opportunity to make things right.

Resposta da Urban Armor Gear

11/03/2026

Thank you for sharing your experience! We're really glad our team was able to help resolve the mix-up with your iPhone case.

Mistakes happen, and we're always happy to do what we can to make things right. It's great to hear that our team provided the level of service we strive for.

We truly appreciate your support and your kind words about our customer service!

Resposta da Urban Armor Gear

25/02/2026

Thanks for the kind words! We’re thrilled that you love our products and appreciate the fast and helpful responses from our team. We’ll continue to do our best to deliver excellent service and high-quality items.

We value your feedback and will keep working hard to make your experience with UAG even better. If you need anything else, don’t hesitate to reach out!

Resposta da Urban Armor Gear

25/02/2026

We’re so pleased to hear that our customer service team was able to quickly address your issue. It’s great to know that you feel protected with our cases, and we’re always here to support you should you need anything in the future.

Resposta da Urban Armor Gear

25/02/2026

We apologize for the frustration caused by the stock transparency issue on our website. We understand how inconvenient it can be to discover that an item is out of stock only at checkout. We’re constantly working on improving this process, and we appreciate your feedback. We’re glad our customer support team was able to clarify the stock situation for you, and we’re happy that you were able to find an alternative colorway that worked. We’ll take your experience into account as we continue to improve our website for a smoother shopping experience.

If you need anything else, don’t hesitate to reach out!

Resposta da Urban Armor Gear

25/02/2026

We’re glad the ordering process was quick for you! We totally understand how important it is to find the perfect fit, and we appreciate your patience while waiting for your item to arrive. We hope it works out great for you, and we’d love to help with any future orders once you’ve found the right one.

Resposta da Urban Armor Gear

25/02/2026

Thank you so much for sharing your experience! We’re thrilled to hear that Jazzy from our support team was able to assist you effectively. We strive to offer the best customer service, and it's great to know you had a smooth and fast resolution with your warranty claim. We're glad the store credit was helpful, and we hope you enjoy your new watch strap!

Your feedback means a lot to us, and we truly appreciate your support of UAG. We're committed to standing behind our products and providing the best experience for our customers.

If you ever need assistance in the future, don't hesitate to reach out. Thanks again for being a valued customer!

Resposta da Urban Armor Gear

23/02/2026

We’re very sorry to hear about your experience and sincerely apologize for the frustration caused. This is certainly not the level of service we aim to provide, especially when you’ve had an issue with one of your items.

We take after-sales support seriously, and it’s concerning to hear that you haven’t received a response. It’s possible that your email did not reach us or was missed, and we would really like the opportunity to make this right.

Please respond with the order number or contact us again at support@urbanarmorgear.com and include your order number (you may also want to check your spam/junk folder for any replies). If you’re able to reference your Trustpilot review, our team will prioritize your case and work to resolve the issue as quickly as possible.

Thank you for bringing this to our attention, and we truly hope to restore your confidence in us.

Resposta da Urban Armor Gear

23/02/2026

We’re truly sorry to hear about your experience and sincerely apologize for the frustration and distress this situation has caused. This is not the level of product quality or customer service we strive to deliver.

Your warranty claim has been approved, and we regret that the out-of-stock status and lack of a clear timeline left your device without protection. We also want to emphasize that warranty support should never feel like a favor, and we’re sorry if our communication gave that impression.

The reported damage to your phone is very concerning to us, and we would appreciate the opportunity to review this matter more closely. We also apologize if any interaction came across as dismissive or unhelpful — that is not the experience we want for our customers.

We have replied to your email with alternative solutions to resolve the issue and help ensure your device is protected as soon as possible.

We truly value your feedback, as it helps us improve both our products and our service, and we hope to restore your confidence in us.