A thoroughly professional and well planned installation from point of order to the full induction for the tub. These guys really know their stuff! Friendly and courteous it was a delight to have them... Ver mais
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We ordered our tub without having visited their showroom so I had lots of questions for Jack. He was extremely helpful and patient. Delivery and installation went very smoothly and the chaps explained... Ver mais
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We really love our hot tub! The finish and quality are excellent, in particular the colour and finish of the wood. The steps and shelf look great, intended as opposed to added on. The installation wa... Ver mais
A empresa respondeu
Really pleased with our Urban Cedar Sport Deep Wifi Hot tub. Used nearly daily since delivered. Quick clear communication from company. Very particular about establishing access for delivery. Helpful... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Since 2005 Urban Cedar Have Been Designing, Building & Installing A Range of Exclusive Cedar Hot Tubs Which Are Only Available Direct From Us....
Informações de contacto
Unit 20c, BS11 8HT, Bristol, Reino Unido
- 01934833844
- service@urbancedarhottubs.co.uk
- urbancedarhottubs.co.uk
4,7
Excelente
37 opiniões
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A thoroughly professional and well…
A thoroughly professional and well planned installation from point of order to the full induction for the tub. These guys really know their stuff! Friendly and courteous it was a delight to have them attend. The tub itself is beautiful and I hope to have many years of enjoyment with it. Would recommend (and have done!)to anyone.
23 de setembro de 2026
Opinião espontânea
Excellent, professional and hassle-free
From my initial visit to the showroom to the delivery of my hot tub, the service at Urban Cedar was great, no hard sell, just great communication and a professional and hassle-free service. The hot tub itself is stunning and really high quality. I am delighted that I chose an Urban Cedar Hot Tub.
27 de agosto de 2026
Opinião espontânea
We now have our 2nd Urban Cedar hot tub…
We now have our 2nd Urban Cedar hot tub 10 years after the first. Loved the first and the second has some tweeks that make it even better. Great customer service from start to finish and a great looking hot tub.
19 de agosto de 2026
Opinião espontânea
Resposta da Urban Cedar Hot Tubs
Thank you for coming back to us after 10 years!
There probably isn’t a better compliment than someone enjoying their first Urban Cedar hot tub enough to choose another one a decade later.
It’s great to hear you’re enjoying the little improvements we’ve made over the years too. A lot has changed in 10 years, but hopefully the service hasn’t!
Thanks again for your continued support and enjoy hot tub number two!
Kindest Regards,
Jack
Great product and service
We ordered our tub without having visited their showroom so I had lots of questions for Jack. He was extremely helpful and patient. Delivery and installation went very smoothly and the chaps explained everything well. The tub itself is fantastic and looks amazing on our patio! I’d certainly recommend Urban Cedar.
24 de agosto de 2026
Opinião espontânea
Resposta da Urban Cedar Hot Tubs
Thank you so much for the lovely review!
It was a pleasure helping with all your questions, especially when making such a big purchase without seeing the tubs in person first. I’m really glad we could make the process easy and give you the confidence to go ahead.
Great to hear the installation went smoothly too, and most importantly that the tub looks the part on your patio!
Thanks again for choosing Urban Cedar and for the recommendation. Enjoy it!
Kindest Regards,
Jack
We're absolutely thrilled with our…
We're absolutely thrilled with our beautiful new hot tub, it's perfect and looks amazing on the patio. The whole experience of buying to delivery and seg up has been really professionally handled. We would heartily recommend Urban Cedar.
11 de agosto de 2026
Opinião espontânea
Resposta da Urban Cedar Hot Tubs
Thank you for the lovely review, Lesley!
It’s great to hear you’re so happy with your new hot tub and that it looks right at home on the patio.
We’re really pleased everything went smoothly from ordering through to delivery and setup. Thank you for choosing Urban Cedar and for recommending us, it’s hugely appreciated.
Enjoy the new tub!
Kindest Regards,
Jack
Our third Urban Cedar Hot Tub
Our third Urban Cedar Hot Tub, first installed in UK. Everything went smoothly. Great professional team and lovely tub
7 de agosto de 2026
Opinião espontânea
Resposta da Urban Cedar Hot Tubs
It means a lot to us that you’ve chosen to come back to Urban Cedar again, and we’re really pleased your first UK installation went just as smoothly.
Thank you for your continued support, and we hope you enjoy hot tub number three!
Kindest Regards,
Jack
Having never owned a hot tub before we…
Having never owned a hot tub before we didn't know where to start. Someone recommended urban cedar hot tubs so we went to see them. Staff were all friendly and helpful explained everything showed us different hot tubs.
After several emails and phone conversations with questions we made the decision to order. Everything went smoothly from order through to delivery. About 3 weeks before delivery we had to send some pictures to them of entrance to property where the hot tub was going etc.
Two people turned up with the hot tub at the allocated time. We received a message to say they were on their way. Amazing watching two guys manoeuvre a hot tub into position. As the tub was being filled Matt gave us full instructions on how to run it and what procedures we would need to do to it in layer months. A bit scary doing the first water test and adding the right bit to give us the correct reading but we did it lol. We know that we can always call them or visit with any questions we have . If you are thinking of buying one don't hesitate using urban cedar hot tubs you won't be disappointed. Off now to enjoy mine
10 de agosto de 2026
Opinião espontânea
Resposta da Urban Cedar Hot Tubs
Thank you for such a lovely review, Jackie!
Buying your first hot tub can definitely feel like there’s a lot to take in, so it’s great to hear the team made the whole process easy from your first showroom visit right through to delivery.
We’ll make sure Matt sees your comments too. And well done on surviving the first water testing! It soon becomes second nature, but we’re only ever a phone call or message away if you get stuck.
Thanks again for recommending us.
Kindest Regards,
Jack
We really love our hot tub
We really love our hot tub! The finish and quality are excellent, in particular the colour and finish of the wood.
The steps and shelf look great, intended as opposed to added on. The installation was much less stressful than I had anticipated. Smooth & calm, and quick! Literally 2 hours flat from the van & team arriving to the tub filled, working and full instructions given. Great service. Many thanks Lydia Brown, Richmond
15 de julho de 2026
Opinião espontânea
Resposta da Urban Cedar Hot Tubs
Thank you so much, Lydia!
It’s lovely to hear how pleased you are with the finish of the hot tub, especially the cedar and how the steps and shelf tie everything together.
We know installation day can feel a little daunting beforehand, so it’s great to hear the team made the whole thing feel calm and straightforward. Two hours from arriving to having everything filled, running and explained is a job well done!
Thanks again for choosing Urban Cedar. We hope you get plenty of enjoyment from it!
Kindest Regards,
Jack
Really pleased with our Urban Cedar…
Really pleased with our Urban Cedar Sport Deep Wifi Hot tub. Used nearly daily since delivered. Quick clear communication from company. Very particular about establishing access for delivery. Helpful responses to all queries about use etc. Thank you
10 de julho de 2026
Opinião espontânea
Resposta da Urban Cedar Hot Tubs
Thank you for taking the time to leave us a review.
It's great to hear you're getting so much use out of your Sport Deep WiFi. Nearly every day is exactly what we like to hear!
We're also pleased you found the communication clear and the support helpful. We know the access checks can seem thorough, but they're there to make sure delivery goes as smoothly as possible.
Thanks again for choosing Urban Cedar. We hope you continue to enjoy your hot tub for years to come.
Kindest Regards,
Jack
Outstanding service
Very helpful advice pre purchase, the order process was really good, delivery was on time and the installation was very professional. Excellent!
8 de julho de 2026
Opinião espontânea
Resposta da Urban Cedar Hot Tubs
Thank you for your kind words!
I'm really pleased to hear you had such a positive experience from your first enquiry through to installation. We always aim to make the process as straightforward as possible, so it's great to know everything went to plan.
I'll be sure to pass your comments on to the team, especially those involved with your delivery and installation.
Thanks again for choosing Urban Cedar, and we hope you enjoy your hot tub for many years to come.
Kindest Regards,
Jack
Highly Recommend Urban Cedar Hot Tubs!
I had an excellent experience with Urban Cedar Hot Tubs from start to finish. The quality of the hot tub is outstanding, with beautiful craftsmanship and attention to detail. It looks fantastic and has been a great addition to our home.
The team was professional, knowledgeable, and helpful throughout the entire process. They answered all of our questions, kept us informed, and made installation smooth and stress-free.
If you're looking for a high-quality cedar hot tub backed by exceptional customer service, I highly recommend Urban Cedar Hot Tubs. We're extremely happy with our purchase and would definitely choose them again!
7 de julho de 2026
Opinião espontânea
Resposta da Urban Cedar Hot Tubs
Thank you for taking the time to leave such a fantastic review.
We're so pleased you're happy with both your hot tub and the service you received. It's great to hear the craftsmanship and attention to detail stood out, as that's something we put a lot of pride into.
I'm also glad the team made the whole process straightforward and kept you informed along the way. That's exactly the experience we aim to provide.
Thanks again for your recommendation. It really does mean a lot to the whole team.
Kindest Regards,
Jack
From start to finish an excellent…
From start to finish an excellent customer journey. Luke was personable, friendly, very helpful, happy to answer all my intricate and probably quite annoy ng questions with a great attitude! When it came to delivery - bang on time, given they’d come from so far away, very unusual for such accurate timing and I’m a stickler for lateness. They talked me through every element to ensure everything went smoothly and it sure did! James & Luke did a perfect job of the installation, good guys good banter, efficient, explained everything I needed to know and the follow up assistance has been on point, any queries I WhatsApp over I get an immediate response. The product itself is divine, while I always wanted a hot tub aesthetically I think they look horrible in plastic and I have a beautiful garden, which the cedar surround simply adds to the beauty and the serenity of my humble south London oasis. I am so very grateful to you all for the great service and product. Thank you!
24 de junho de 2026
Opinião espontânea
Resposta da Urban Cedar Hot Tubs
Thanks so much for such a brilliant review.
No question is ever too annoying, especially when you’re making a big purchase, so we’re really glad he could help.
It’s also great to hear James and I made the delivery and installation feel smooth, especially with the timing and handover.
Your garden sounds like the perfect setting for one of our cedar tubs, and we’re so pleased it adds to the space rather than taking away from it.
Thanks again for choosing us.
Kindest Regards,
Jack
Great product, incredibly helpful staff!
The team could not have been more helpful and they were a pleasure to deal with. Fantastic product and the whole family is loving it!
23 de junho de 2026
Opinião espontânea
Resposta da Urban Cedar Hot Tubs
Thanks so much for taking the time to leave us a review!
It's brilliant to hear the whole family is enjoying the hot tub already. We're really pleased you found the team helpful throughout the process, and your kind words mean a lot to all of us.
We hope you create plenty of great memories in your new hot tub!
Kindest Regards,
Jack
Beautiful Hot Tub- Great Service
We got our hot hub last Thursday and have loved it ever since. It is so attractive and looks like a beautiful feature in the garden. The whole process from start to finish has been a really positive one. As with any new purchase I am learning the ropes and I have been really impressed with how responsive the company are at getting back to me with advice. I have found it particularly helpful that I can message them via Whatsapp and send photos which makes communication really easy. If you are thinking about getting a hot tub then look no further -you wont be disappointed.
23 de junho de 2026
Opinião espontânea
Resposta da Urban Cedar Hot Tubs
Thanks for such a lovely review.
It’s great to hear the hot tub has settled into the garden so nicely and that you’re already getting plenty of use out of it.
We completely understand there’s a bit to learn at the start, so we’re really pleased WhatsApp has made it easier to ask questions and send photos when needed.
Thanks again for choosing Urban Cedar, and enjoy the new hot tub!
Kindest Regards,
Jack
Excellent product and service
We have had the hot tub 2 weeks now and it has been amazing, such a great product and so well handled, delivered and set up by the team. I went to see them at their Bristol show room as well and they were so helpful and accommodating. Excellent experience from start to finish with everyone I dealt with at urban cedar.
20 de junho de 2026
Opinião espontânea
Resposta da Urban Cedar Hot Tubs
Thank you so much for your wonderful review!
We're delighted to hear that you've been enjoying your hot tub over the past couple of weeks and that you've had an excellent experience from start to finish.
It’s great to know that your visit to our Bristol showroom was helpful and that our team were able to guide you through the process. We're also pleased that the delivery and installation went smoothly and that everything was handled with the care and professionalism we strive to provide.
Thank you for choosing Urban Cedar Hot Tubs and for taking the time to share your experience. Your kind words mean a great deal to the whole team, and we hope you enjoy many years of relaxation in your new hot tub. If you ever need any help or advice, we're always here for you.
Kindest Regards,
Jack
Excellent and nice looking
The hot tub arrived today and I couldn't be more pleased. From first contact through to delivery, the whole experience was straightforward and well-handled — the team were responsive, helpful, and easy to deal with throughout.
The tub itself is exactly what we were after. It has a proper quality feel to it and looks and feels like something built to last, which sets it apart from a lot of what's out there on the market.
The delivery and installation crew were efficient, professional, and took real care with the job. No complaints at all.
If you're in the market for a hot tub and want something that stands apart from the usual options, I'd have no hesitation recommending this company.
10 de junho de 2026
Opinião espontânea
Resposta da Urban Cedar Hot Tubs
Thank you for your fantastic review!
We're delighted to hear that you're so pleased with your new hot tub and that you had such a positive experience from your first enquiry through to delivery and installation. Providing clear communication and a smooth, hassle-free process is something we work hard to achieve, so it's wonderful to know that came across.
It's especially rewarding to hear your comments about the quality and design of the hot tub. We take great pride in offering products that stand apart from the typical options on the market, combining exceptional craftsmanship with long-lasting performance.
We'll also be sure to pass your kind words on to our delivery and installation team, they'll be delighted to know their professionalism and care made a positive impression.
Thank you for your recommendation and for choosing Urban Cedar Hot Tubs. We truly appreciate your support and hope you enjoy many years of relaxation in your new hot tub. If you ever need any help or advice, we're always here for you.
Kindest Regards,
Jack
Just had the round deep hot tub…
Just had the round deep hot tub delivered. What a brilliant company to work with. Their support and contact is excellent and the hot tub itself is just what we wanted. Not the usual plastic box but a tub that is of top quality and look like a Japanese system with jets. Would highly recommend. The guys who delivered and set up the unit were brilliant and couldn’t fault them. If you are looking for a decent company then look no further. Top class!
2 de junho de 2026
Opinião espontânea
Resposta da Urban Cedar Hot Tubs
Thank you so much for your wonderful review!
We're delighted to hear you're so pleased with your new Sport Deep hot tub and that you had such a positive experience with us from start to finish. Providing excellent communication and support throughout the journey is something we pride ourselves on, so it's fantastic to know that stood out.
We're especially pleased that you love the design and quality of the hot tub. Creating products that offer something different from the standard hot tub, while combining beautiful craftsmanship with modern features, is exactly what we set out to achieve.
We'll also be sure to pass your kind words on to our delivery and installation team, they'll be delighted to hear their hard work was appreciated.
Thank you for your recommendation and for choosing Urban Cedar Hot Tubs. We truly appreciate your support and hope you enjoy many years of relaxation in your new hot tub. If you ever need anything, we're always here to help.
Kindest Regards,
Jack
Deep sport WiFi hot tub
We chose our hot tub based on using the same one at a friends house. They recommended the company having had a good experience 3 years earlier .
The ordering , delivery and installation was straightforward . I struggled a bit to connect to my WiFi and would have appreciated a little more practical help with this . It was a simple matter of turning the hot tub off and on again for the signal to pick up again but it took me some time to work this out . I appreciated the instruction on use of chemicals for the tub but would have benefited from a more thorough explanation of how to use the control panel on the tub itself which I am yet to work out .
Prior to delivery there was a lot of contact regarding measurements and site access which was checked and triple checked . Overall a positive experience and I would recommend the company having.
2 de junho de 2026
Opinião espontânea
Resposta da Urban Cedar Hot Tubs
Thank you for taking the time to leave such a detailed review and for choosing us based on a recommendation from friends, it really means a lot.
We're delighted to hear that the ordering, delivery and installation process all went smoothly and that you found the communication throughout reassuring. We know how important it is to make sure everything is right before delivery, so we're pleased this gave you confidence.
We also really appreciate your constructive feedback. While we're glad you were shown how to care for the water, we're sorry that the WiFi connection and control panel weren't explained as thoroughly as they could have been. Your comments are invaluable and will help us continue to improve our handover process so future customers feel completely confident using every feature of their hot tub from day one.
If you'd like, our team would be more than happy to talk you through the control panel and answer any questions you have, we're always just a phone call away.
Thank you again for your recommendation and for choosing Urban Cedar Hot Tubs. We hope you enjoy many years of relaxation in your Sport Deep!
Kindest Regards,
Jack
A Great Experieince for a Big Purchase
From beginning to end, the process was great. We traveled to the shop unannounced to look at the units. We were given a full review of the available products and components. We bought our unit and asked for a specific delivery date to meet the timing of a family event. All went according to plan and the unit arrived and was installed in a few hours.
All the right questions were asked so our electrician was prepared with the proper service to complete the connection.
I would recommend these folks
1 de junho de 2026
Opinião espontânea
Resposta da Urban Cedar Hot Tubs
Thank you for your fantastic review!
We're delighted to hear that your experience was a positive one from beginning to end. Choosing a hot tub is a significant investment, so it's great to know that the team were able to provide all the information you needed when you visited our showroom and help you find the right option for your needs.
We're also pleased that everything came together as planned for your requested delivery date and family event. Ensuring all the necessary preparations are in place beforehand, including coordinating with your electrician, is an important part of making the installation process as smooth as possible.
Thank you for your recommendation and for choosing Urban Cedar Hot Tubs. We truly appreciate your support and hope you enjoy many years of relaxation and enjoyment with your new hot tub. If you ever need any assistance, we're always here to help.
Kindest Regards,
Jack
Nordic mini Hot Tub - review on overall experience
Very attentive during sales, answering any questions to alleviate any concerns. The overall service was a good experience. Helpful to guide you without pressure to the right hot tub to meet our needs. The quality of the product was as expected. Delivery was prompt and efficient. After sales follow-up, listened to and dealt with any outstanding questions effectively. What would have scored a five-star was a little more time to hand over the product eg connecting and demonstrating wifi/different settings.
02.06.26 - As a conclusion of a follow-up call from Urban Cedar Hot Tubs, I found this experience caring and considerate of my view. They were/are attentive to my needs and showed 'old-fashioned' care and commitment to offering client satisfaction. Leaving me feeling that my view is valued and taken on board for their continued professional service.
Thank you to all at Urban Cedar Hot Tubs. This is a rare quality today, and your company deserves the Five Stars I can now offer as an honest experience.
22 de maio de 2026
Opinião espontânea
Resposta da Urban Cedar Hot Tubs
Thank you for taking the time to leave such a thoughtful and detailed review.
We're delighted to hear that you had a positive experience throughout your journey with us, from the initial enquiry through to delivery and aftercare. Helping customers find the right hot tub for their needs, without pressure, is something we take great pride in, so it's wonderful to know that approach was appreciated.
Thank you also for your constructive feedback regarding the handover process. We genuinely value comments like this as they help us continue to improve the experience we provide for future customers.
We're especially grateful for your updated comments following our follow-up conversation. Knowing that you felt listened to, valued, and supported means a great deal to us. We firmly believe that customer care shouldn't end once the hot tub is delivered, and we're pleased that our commitment to service and customer satisfaction came across so clearly.
On behalf of everyone at Urban Cedar Hot Tubs, thank you for your kind words and for updating your review. Your support and trust are greatly appreciated, and we wish you many years of enjoyment with your Nordic Mini hot tub. If you ever need anything, we're always here to help.
Kindest Regards,
Jack
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