The platform itself is decent, but the interaction with Customer Service and billing is horrendous. We tried multiple times to cancel our account and they verified we canceled, but we kept getting ch... Ver mais
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Never get any bookings. I keep applying but never get picked. Over saturated with people I think and just if your a certain age I don’t think they want to higher you!
A empresa respondeu
I had no success finding jobs on UrbanSitter and stopped using it. My membership was auto renewed without clear notice. I canceled within two days and did not use the service, but they refused to refu... Ver mais
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As a nanny/babysitter, I have had a fairly positive experience with Urban Sitter. The parents have been really nice, and the children I have worked with, have been delightful. I would recommend this a... Ver mais
A empresa respondeu
2,1
Mau
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I’m new in here and even if I had some…
I’m new in here and even if I had some people who reach out to me asking if I’m interested to meet and then they don’t follow up, I believe is just matter of time and what I do really liked is the urbansitter is on top of the scams. I had some weird guy who contacted me and I didn’t reply bc the way he approached was very strange and urbansitter right away, took him away. To me is a peace of mind since just like the parents, we don’t what type of family with can bump into. Thank you so much to to that and reach out to me right away when I e mail you .
7 de novembro de 2019
Opinião espontânea
Resposta da Urbansitter
Hi Paty, thank you so much for your 5-star review. We're so glad to see that you're enjoying UrbanSitter so far, and especially appreciated our quick response to your Support inquiry. Our team is thrilled that you are a part of the UrbanSitter community and we look forward to your success on the site. Feel free to email support@urbansitter.com if you have any questions!
I messaged 20 sitters and got no reply
I messaged 20 sitters and got no responses. I contacted customer service who refused to refund my money.
5 de novembro de 2019
Opinião espontânea
Resposta da Urbansitter
Thanks so much for reaching out and letting us know about your experience with the platform so far. We're sorry to hear that you weren't able to connect with sitters in your area, as well as your dissatisfaction with our Membership Refund Policy. Our Member Services team will be reaching out to you privately in order to address this matter further. We hope to turn your experience around so you can enjoy the benefits of UrbanSitter like so many parents do! Thanks again.
A problem solver for a single working parent!
I was worried about the response rate contacting support via email. Because the issue involved the lag time of paying our wonderful babysitter. I was feeling anxious and impatient. It took about 15 hours but how quickly it was resolved made me happy with the customer service. I love the ease of use of the Urbansitter app. I am a single working mom that travels for work and having a user friendly service like Urbansitter has relieved a lot of my stress. Thank you!
1 de novembro de 2019
Opinião espontânea
Resposta da Urbansitter
Thank you so much for giving the UrbanSitter app a 5-star review! Our team is so happy to have you as a member of the UrbanSitter community and we're glad that you're loving the app. We appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
Urbansitter is Phenomenal!
I have had a phenomenal experience with Urbansitter. The customer service was exceptional and fast whenever I had questions. And I was able to land a really nice gig with a day camp over the summer and during other holiday breaks. I was paid quickly and easily and earned a lot of money working with great people. Thank you Urbansitter and summer day camp!!
31 de outubro de 2019
Opinião espontânea
Resposta da Urbansitter
Thank you so much for giving the UrbanSitter app a 5-star review! Our team is so happy to have you as a member of the UrbanSitter community and we're glad that you're loving the app. We appreciate you sharing your experience. If there are any questions our team can help you with, let us know by emailing support@urbansitter.com. Thank you again!
I am a sitter for urbansitter they use… I repeat as soon as I paid the new membership fees my profile was hidden everything is via technology there is no way that you can contact these peopleor
I am a sitter for urbansitter they use you like a dirty mop if they can't exploit you like me they hid my profile right after I paid a newly implemented "membership fee" for the sitters???? A week later My profile was Hidden even after passing all so called checks!!!!
I'm asking them why did they hide my profile no response after I sent my credentials or recent my credentials I get no respond there is no phone number for these people.UPDATE....THEY HAVE ME BACK IN, SO I will see how it goes and take down my review by Christmas 2019 if all goes well
30 de outubro de 2019
Opinião espontânea
Resposta da Urbansitter
Thanks for reaching out with your review and feedback. We're sorry to hear about any frustration with your profile. We see you’re currently in communication with our Member Services team regarding this issue - that’s great! We sincerely hope we can turn your negative experience around so you can enjoy the benefits of UrbanSitter as so many sitters do! :) Thanks again.
This has been a very expensive mistake…
This has been a very expensive mistake and I suspect a scam of some sort. I posted a job and paid membership fee up front and I have not been able to get a sitter at all. Either they do respond at first and then dont show up or I have no response at all. I want to cancel my membership and get a refund but its impossible to get a response from the support team. Terrible waste of money.
12 de outubro de 2019
Opinião espontânea
Resposta da Urbansitter
Thank you for your review. We are so sorry to hear about your experience so far in not receiving responses from sitters, but we sincerely appreciate your feedback. This is definitely not the experience we aim to provide parents in the UrbanSitter community! Our Member Services team would love to help you on your sitter search to find great childcare in your area. If there are any questions our team can answer or anything we can help with, please do feel free to let Member Services know by emailing support@urbansitter.com. We sincerely hope we can turn your negative experience around so you can enjoy the benefits of UrbanSitter as so many parents do! :) Thanks again.
It’s just terrible
It’s just terrible. My profile is hidden for over 9 months. I sent the costumer service an e mail so many times to solve it. They only sent me an automatic e mail as a response. I told them it didn’t work and I really needed someone to help me and I gave them my number a few times but nobody called me back and they keep sending me automatic e mail. And I thought they didn’t help me because I didn’t pay for the profile and I did pay yesterday. I renewed my profile. Added more things about myself , changed my profile picture etc.
Guess what ?
My profile is hidden again :) It says contact to costumer service . Which costumer service ? And the worst thing is I paid $25 and got nothing back. I sent them an e mail again today but I know I will only get an automatic e mail back. It’s so sad the number of costumer service doesn’t work on google. There is no way to reach them out unless they reach you out which is impossible..!!
4 de outubro de 2019
Opinião espontânea
Resposta da Urbansitter
Hi Burcin, thanks so much for reaching out with your review. We're sorry to hear about this issue with your profile and that you may not be receiving our email responses! Our Member Services team communicates with UrbanSitter members via the email address associated with their UrbanSitter account. Please feel free to check your email inbox for that address in case they were directed there. Regardless, please rest assured we will work to resolve this issue ASAP. Thanks again.
i think it great but i hope it stay…
i think it great but i hope it stay getting 1000k a week is good than i can go to my college
24 de setembro de 2019
Opinião espontânea
Resposta da Urbansitter
Yamari, thank you for your 5-star review! We're so glad to see that you're loving UrbanSitter so far and finding it useful in opening up new opportunities :) Our team is thrilled that you are a part of the UrbanSitter community, and we wish you the best of luck in continuing to find great jobs and work with great families. Thanks again!
My husband and I hired a babysitter…
My husband and I hired a babysitter from Urbansitter to cover childcare for our two youngest children for one week. I had what seemed to be a normal interview with the sitter. In actuality, she was late the first day, and very late the second day. When I called her on the second day to find out where she was I mentioned that I left laundry on my bed. I had no intention of asking her to do laundry. Because her phone connection was bad, she assumed that i was asking her to do laundry. She started yelling and cussing at me and telling me that she would not do our laundry. I tried to explain, but her phone kept cutting out as she yelled at me. I became afraid that she was unstable, and should not watch my children. I called her back and told her not to come to babysit. This infuriated her, and she came to our house anyway. She violent screamed at my husband in front of our children. She tried to pick up my youngest, who was two. She told my husband she wouldn't leave until he paid her cash for the week. He wrote her a check for the day before and for that day even though she didn't work for us that day. We were traumatized by the event. Guess what? She is still on Urban Sitter. I filled out forms, called, emailed. They really never did anything. She has good reviews! Months later I am concerned that she has rage tendencies and may hurt someone. Urbansitter never followed up with any of my complaints. They never called me, they would reply to my email saying that someone would call, and no one ever did. I would put the name of the sitter here, but they have blocked that sitter from my view. She told them that we asked her to do laundry and that we lived in an inappropriate setting. I am a residential minister at a university, and I thoroughly explained that I live in an apartment building with a bunch of college students. Please don't use urban sitter. The reviews are not trustworthy. We are lucky that this particular babysitter didn't lose her temper at one of our children. She is dangerous and potentially violent, and Urbansitter was careless and irresponsible about follow up.
13 de setembro de 2019
Opinião espontânea
Resposta da Urbansitter
Hi Katie, thank you for reaching out and expressing your concern. We're so sorry to hear about this experience as it is definitely not the experience we aim to provide parents. UrbanSitter is committed to maintaining a safe, trustworthy, and reliable platform for all. When our team receives reports of safety concerns, we take the matter extremely seriously and do everything we can to investigate such matters and take action in order to uphold these values. This may result in the removal of member content or accounts, in which the information we obtain is upheld against our current policies and precedents, as well as our Terms of Service and Community Guidelines. Our team will be reaching out to you privately to address the concerns listed in your review, and we look forward to speaking with you in more detail.
They are changing their policy and…
They are changing their policy and expecting sitters to pay even if they can't provide work in your area,and it's not worth it to pay.
7 de setembro de 2019
Opinião espontânea
Resposta da Urbansitter
Thank you for reaching out with your review and expressing your concerns. Given the timing of this review, this sounds like a reaction to UrbanSitter’s decision to require a paid membership for all sitters. This membership includes full access to the UrbanSitter job board, messaging and booking tools, as well as new trust and safety features, including required background checks. While we understand that some sitters may opt out, we whole-heartedly believe that requiring all sitters to be background checked is the best way to build the most trusted and reliable childcare service available today. We also believe that in doing so, we will attract even more parents to UrbanSitter, which will ultimately result in more jobs for the sitters who continue. Should you have any questions or need clarification about this requirement, please feel free to let our team know by emailing support@urbansitter.com.
Great Opportunities
I'm kind of in shock seeing the super negative reviews. I've received thousands of hours of work through UrbanSitter the last 2.5 years. In the Bay Area the rates are good for nannies/sitters and families are wonderful. Warning to families: you get what you pay for. Minimum wage is $15/hr here and sitters generally make closer to $20 and sometimes $25 here. Use the site/app as intended and look for sitters recommended by your common groups, check reviews, look for a background check. It's very convenient for both sides. Sitters, it may take time to get a few reviews under your belt and get jobs/requests.
6 de setembro de 2019
Opinião espontânea
Resposta da Urbansitter
Thank you for your 5-star review! We're so glad to see that you're loving UrbanSitter so far and finding it useful in opening up new opportunities :) Our team is thrilled that you are a part of the UrbanSitter community, and we wish you the best of luck in continuing to find great jobs and work with great families. Thanks again!
UrbanSitter is exploitative to sitters
UrbanSitter is exploitative to sitters
I have waited for a week for a response from UrbanSitter's customer support team via email (they only way to reach them). None of the new services being offered to sitters are of use to us. We are treated as commodities and are expected to pay as consumers. I use to recommend UrbanSitter to other child care professionals, now I will have to seek out an alternative option that values their independent contractors.
5 de setembro de 2019
Opinião espontânea
Resposta da Urbansitter
Thank you for reaching out with your review and expressing your concerns. Given the timing of this review, this sounds like a reaction to UrbanSitter’s decision to require a paid membership for all sitters. This membership includes full access to the UrbanSitter job board, messaging and booking tools, as well as new trust and safety features, including required background checks. While we understand that some sitters may opt-out, we whole-heartedly believe that requiring all sitters to be background checked is the best way to build the most trusted and reliable childcare service available today. We also believe that in doing so, we will attract even more parents to UrbanSitter, which will ultimately result in more jobs for the sitters who continue. We have alerted our Member Services team to take a look at your account and they should be following up with you shortly. We sincerely appreciate your patience!
They say it’s totally free, hide your profile until you pay.
They will tell you it’s totally free, “make money for free” but then you’ll receive an email from the founder stating they have changed things and your profile will be hidden until you pay $25 a month. Total waste of time. Care.com is only $10 a month, you’re better off using that.
30 de agosto de 2019
Opinião espontânea
Resposta da Urbansitter
Thank you for your review! We are sorry to hear about your experience with the platform but we sincerely appreciate your feedback. Given the timing of this review, this sounds like a reaction to UrbanSitter’s decision to require a paid membership for all sitters. This membership includes full access to the UrbanSitter job board, messaging and booking tools, as well as new trust and safety features, including required background checks. We apologize for the confusion, but please note, this is an annual fee. Our current promotional price of the membership fee has been priced as low as possible (about 1.5 hours of what sitters make babysitting) while allowing our team to invest in trust and safety features that enhance the experience for our members and set us apart from other sites.
While we understand that some sitters may opt-out, we whole-heartedly believe that requiring all sitters to be background checked is the best way to build the most trusted and reliable childcare service available today. We also believe that in doing so, we will attract even more parents to UrbanSitter, which will ultimately result in more jobs for the sitters who continue. If there are any questions our team can answer or anything we can help with, please do feel free to let our Member Services team know by emailing support@urbansitter.com. Thanks again!
There are not enough active sitters
There are not enough active sitters on the site for it to be useful. The background checks are not required for sitters. If you request one, all they send you an email asking for the cost of a background check. It is not included in the membership. It is a waste of money.
29 de agosto de 2019
Opinião espontânea
Resposta da Urbansitter
Thank you for your review. We appreciate you taking the time to let us know about your experience! At UrbanSitter, we aim to be the most trusted childcare platform possible, and coming soon all approved sitters on UrbanSitter will be fully vetted with a manual profile review and comprehensive background check through our third-party safety partner, Evident ID. Up until this change, sitters on UrbanSitter became approved to start booking jobs after a profile and background review which included passing sitters through a series of offender registries and watchlists, publicly available digital national and county criminal records, and a manual profile review based on the information provided. Now, all active sitters on the platform will also need to complete and clear a background check before connecting with families! If there are any questions our team can answer or anything else we can help your family with, please feel free to let our team know by emailing support@urbansitter.com. Thanks again!
ZERO STARS!
ZERO STARS!
In order to start the process of your profile you must complete all these steps which is understandable; however one of them is your banking information. You're coerced into sharing your banking information in order to verify your identity. Then 2 weeks later they run a background check, seems backwards. A month later my application was denied with this reason: "The consumer reporting agency did not make the adverse decision, and is unable to explain the specific reason why the adverse action was taken." URBAN SITTERS does not review the file, they immediately deny your application. I work for the government and my background check has never been an issue. THIS WHOLE EXPERIENCE WAS EXTREMELY FRUSTRATING AND DISAPPOINTING!!!! COMPLETE WASTE OF TIME AND ENERGY. GREAT CONCEPT, TERRIBLE ORGANIZATION.
29 de agosto de 2019
Opinião espontânea
Resposta da Urbansitter
Thank you for your review. We are sorry to hear about your experience with our approval process, but we thank you for your honest thoughts and feedback! Please note that adding your direct deposit information isn't required to submit your profile for approval, but it's definitely recommended. If there are any questions our team can answer or anything we can help with, please do feel free to let our Member Services team know by emailing support@urbansitter.com. Thanks again!
If I could give this website zero stars…
If I could give this website zero stars I would. This website is a scam to get you to upgrade. After you post a job a few sitters will inquire about your job. Some will not respond or a sitter will state that they have accepted the job and not show up for the scheduled time. Do your self a favor and use one of the other websites if you need reliable a sitter.
27 de agosto de 2019
Opinião espontânea
Resposta da Urbansitter
Thanks so much for your candid review. We're so sorry to hear about your experience with sitters on UrbanSitter so far! Reliability of our members is crucial for us to ensure a trustworthy and dependable platform and we're sorry to see these sitters didn't meet this expectation. Please know we routinely take action on member accounts in accordance with our Reliability Policy, and member reports of reliability concerns are necessary for us to learn about these experiences to take such action. Please feel free to email us at support@urbansitter.com so we can investigate further, and please let us know if we can be of assistance in the future. We look forward to your UrbanSitter experience improving as we improve your pool of sitter candidates!
SITTERS BEWARE
I love how all of these reviews say parents beware when really it’s US sitters who need to beware! This site is filled with bazaar parents and no support from the care team when we are placed in these situations. They only care about the parents because that’s where the money comes from. But UrbanSitter you are ABSOLUTELY NOTHING without us sitters. I’ve seen so many horrific things happen to sitters in the support group by parents and U.S. just blows it off. Things such as non-payment of services, verbal abuse by parents, dangerous situations by parents, and one-sided false reviews by parents. If a sitter contacts support about a parent, they could give 2 sh!ts. When a parent contacts, the sitter instantly is in trouble. Parents shouldn’t be allowed to review sitters if sitters cannot do the same. Support will just hit you with the same old “I was a sitter too so I understand” BS. This app won’t make it as far as they think until they get their sh!t together. NEVER. Sitters be careful on this app. You may have found good parents but the one day you run into a horrible one. UrbanSitter WILL NOT SUPPORT YOU. Good luck trying to get a response!
25 de agosto de 2019
Opinião espontânea
Resposta da Urbansitter
Thank you for taking the time to express your concerns in this review. We are so sorry to hear about this experience as it is definitely not the experience we aim to provide sitters in our community. We urge you to email our Member Services team at support@urbansitter.com so our team can do what we can to fully investigate the situation and take any necessary action. We have policies in place, as well as our Community Guidelines and Terms of Service, for the platform and we work daily to ensure that situations, as you experienced, are few and far between. Again, we sincerely appreciate your feedback, and we look forward to hearing from you soon!
Review from A sitter set up for a scam…
Review from A sitter set up for a scam 😭attention all sitter sisters from Urbansitter..Warning Do NOT accept credit card payments or give your bank account info to Urbansitter do at your own Risk ! This is some kind of shady company luring shady parents! Advice from someone who got Royally Screwed who’s checking account was cleaned out. I recent worked for a single mom, not only did she refuse to pay me in cash, and promise to pay me by credit but after waiting over a week to receive each payment she then disputed all 5 payments and take them back out of my bank account ! Always insist on cash only. Even if you trust someone they can dispute it up to 90 days.. which is what happened to me. Then for whatever reason urbansitter would not help me, instead they closed my account. I’m going to court and suing not only the parent but Urbansitter for the hassle. If you’ve had a good experience then my bad and best of luck.
25 de agosto de 2019
Opinião espontânea
Resposta da Urbansitter
Hi Ellen, thank you for taking the time to express your concerns in this review. We are so sorry to hear about this experience with a parent as it is definitely not the experience we aim to provide sitters in our community. We work with a reputable, nationwide company to facilitate our payment transactions and at this time, we are unable to locate a recent payment dispute associated with your name listed in your review. We urge you to email our Member Services team at support@urbansitter.com so our team can do what we can to fully investigate the situation and take any necessary action. We have payment policies in place, as well as our Community Guidelines and Terms of Service, for the platform and we work daily to ensure that situations, as you experienced, are few and far between. Again, we sincerely appreciate your feedback, and we look forward to hearing from you soon.
I tried many times to cancel my…
I tried many times to cancel my membership and I'm still getting money deducted from my account, evertime I get a customer service representative they say it's all taken care but every month I have money taken out of my account.
I am so disappointed.
This has gone on for 4 months, that almost 80.00 stolen from my account, and from my family.
Anyone have any tips to get this handled would be greatly appreciated
19 de agosto de 2019
Opinião espontânea
Resposta da Urbansitter
Hi Mark, thank you for your review! We're sorry to hear about these unwanted membership fees, but we would love to rectify this for you. It sounds like you may have had the same CC on two different accounts as our system isn't able to charge an account without a CC on file. Please email us at support@urbansitter.com so we can help ASAP - thanks!
Stealing Babysitter
I hired a babysitter off of this site and she stole out of my house. I reached out to the company numerous times and NEVER got a response. I will make sure no one will use this site and make sure that this young lady doesn’t do the same thing to another family.
30 de julho de 2019
Opinião espontânea
Resposta da Urbansitter
Thank you for reaching out and expressing your concern. Please know that UrbanSitter is committed to maintaining a safe, trustworthy, and reliable platform for all, met with full integrity. Our team takes matters of trust and safety very seriously and do all we can to investigate such matters. This may result in the removal of member content or accounts, in which the information we obtain is upheld against our current policies and precedents, as well as our Terms of Service and Community Guidelines. Our team has reached out to you to address the concerns listed in your review, and we look forward to speaking with you in more detail.
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