Bilt Labs | Custom Orthotic Insoles Opiniões 548

As I had a very specific & unusual request for my orthotics, Laura made certain my request is followed so that I don't have to return them. Laura has helped me over the last few years & I have full confidence in her to do an excellent job with my order placement.

Laura was great. She knew exactly what I needed and had me squared away within 3 minutes. She immediately forwarded me an email with my requested document.

Great experience. Laura M. noticed that I was a return customer so they already had my foot mold on file so I got a partial refund which was excellent. I can't wait for my new insoles to arrive!

I had never had custom-made insoles before but the whole experience was terrific from start to finish. The instructions for the mold we're clear and the process only took a few weeks. The customer service department answered all of my questions and helped me make sure that my insoles fit properly. I love them so much I ordered two more pairs before my casual shoes. Thanks BiltLabs!!

These guys are great!! Laura help me get the right orthotics for me she did an awesome job I recommend these guys for orthotics going forward.

Laura made this a great experience as I accidentally double ordered. She corrected my mistake promptly!

I have been considering buying these Bilt Labs custom orthotics for quite some time now. After walking my dogs this morning, my feet hurt so bad that I told myself that today is the day.
So, I reached out by email, received a prompt, courteous reply from Laura, then a phone call from her. She was so helpful and professional that I ordered right then, by phone.
So far I’m very happy with the Bilt experience. Now “the proof is in the pudding”, if my custom orthotics are anything like Laura’s service, I’m sure I’ll be one happy camper!
Thank you Laura,
Kind regards,
Fred (Sonny) Pool
Central Texas

Delivery of my orthotics were returned to Bilt Labs and Customer Service promptly got in touch me to resolve the situation. Laura went above and beyond to make sure that everything was taken care, and that my orthotics would be resent to me and delivered within the next 3 days. This is the best customer service I've received from any vendor in a very long time. Dealing with Laura at Bilt Labs has been a true pleasure. I will definitely recommend Bilt Labs to my family and frriends.

Laura in customer service was very helpful. I had an issue with the timing of my insole shipment and the address of to where I would like my insoles shipped and she took care of both of these problems for me. She was very polite, friendly and knowledgeable and sounded like she was happy to help resolve the two issues I had. She took my worries away.

I was contacted by BILT because my name matched a previous order that was done through UR Thotics (now BILT). I was able to use our old kit and get a partial refund as they didn't need to redo the whole process! Laura was super speedy and helped revamp my order. Not many places would do that I feel!

These people really strive to make a great product! They're very adaptable. When I needed my sons insoles changed a bit they were happy to make them a little thicker. He has had terrible trouble with his arch support. So it was, get insoles through the doctor for $300 or try these. I'm so happy that I did. I ordered initially and then reordered a bit thicker and now I just ordered 3 sets, partially to get the better price.

My foot pain with these custom fit innersole has totally subsided. I purchased two pairs roughly 2 years ago and they have been amazing. My feet started to get a bit sore again and realized that these innersoles are 2 years old and its time to reorder.

My husband has these inserts. He was soo happy I gave them a try AND I am very happy too!
My inserts came too short. One contact with customer service and I had my new inserts in less than a week.
Wonderful professional company.

Very Professional and excellent customer service

Well lets first start with the fact that I found them based on their other reviews, their warranty behind it and their proximity to me- I'm in New Orleans... I try to support as local as I can. I was buying them for someone who has very sensitive issues so I had to be particular. I was not impressed with previous companies I have experience with. So I tried these guys. The fact they offered the warranty for as long as they do really let me know they take integrity behind what they do seriously. I missed the promo they had literally the day before when I called to order and ask questions and they were still nice enough to throw me another discount they had available. The process is easy, especially for anyone who doesn't have prior experience. They come in a few weeks later and you try them out. The fact I did not hear anything from the person I bought them for let me know 100% that these are the ones. Fast forward about a year and I end up helping a few patients in a facility. I can go on and on about how amazed I am with this company. And I am so truly grateful that Lauren is my rep. She is freaking amazing and so sweetly patient with me with the particulars of my questions. She is so quick and is so solution oriented. Even though we are like 350 miles apart she makes my job/life that much easier. Thank you Lauren!!!!!

This is my husband’s 4th pair and 3rd reorder. His original order was Dec 2023. He has them in his athletic, golf, everyday and dress shoes. They improved his foot pain dramatically. Fantastic product, price and customer service.

I have worn custom orthotics for about 45 years. In the past, I've always had them made starting with a visit to the podiatrist. Bilt Labs provided me a great source for new orthotics, at about half the price I paid before. The Bilt Labs product is high quality and works just as well as the orthotics I've had before.

I've had Built Labs orthotics for several years. I just reordered two more pair. The care team knows my history with neuropathy and very high arches. They make great recommendations and my feet appreciate that. Their customer service is great and I feel like I'm calling a friend.

For many years, I have had intermittent "hot spots" in my arch when cycling with clipless pedals. My PCP said I probably had plantar fasciitis and recommended that I try getting a pair of custom insoles. Total time from initial order to receiving the foot foam molds and then to finally receiving the final product was about one month.

With the custom orthotics, I'm now experiencing no arch pain during long rides. For what it's worth, I was using Superfeet Green insoles in my cycling shoes prior to the custom orthotics. I was under the assumption that manageable arch pain was normal for lengthy rides.

After putting the insoles through its paces for a few weeks (wanted to make sure the comfort I was feeling was genuine and not simply a placebo effect), I made a second order for a few more pairs. There was a slight mix-up with the order, but Laura from BL customer service was quick to respond and correct the mistake and make up for the inconvenience.