us.momanda.cc Opiniões 

Horrible experience with returning. They provided a return label, but after I returned my items, never received my money. Contacted them several times, no response. Don’t purchase from them.

I would not recommend buying from Momanda.

In my experience, the clothing was poorly designed and did not meet my expectations. The biggest issue, however, was the return process.

Their website states that you can request a return label by emailing customer service, but that was not my experience. Even after making it clear in my very first email that I wanted to return the items, I was repeatedly given alternative offers instead of return instructions. Each time I declined, I was asked for additional information—first photos of the items, then photos of the backs, then close-up images of the tags, and so on.

By the time I had sent my 12th email, I was still trying to obtain a return label for eligible items. The process felt like a series of delays rather than a genuine effort to honor the company's published return policy. Despite following every instruction I was given, I still have not received a return label.

As someone pregnant with my first child, this experience added unnecessary stress at a time when I should have been focused on my health and preparing for my growing family—not repeatedly chasing a company to honor its own return policy. Based on my experience, the advertised return process did not match what I encountered, and I felt strung along instead of being helped.

Shame on you, Momanda.

TL;DR: the nursing bra was fine but the sizing runs large and customer service was THE WORST I HAVE EVER DEALT WITH.

I now have a nursing bra in the correct size and it is fine. However, Momanda's sizing runs large. I ordered several bras and could tell just by holding them up that they were too big. So I initiated a return. The return process is strict to begin with: you can't take the items out of the packaging, there's a narrow time frame, and you have to pay for shipping. If you want to return an item anyway, you have to email them for an address. So I did. Momanda tried twice to convince me to just keep the items for a partial refund or replacement, but I couldn't afford not to get a complete refund. So they finally give me an address, but now they also gave me instructions about shipping and photo documentation of the package and tracking number, and the time frame was even narrower. These details were not fully disclosed in the return policy online. After all this, I didn't get a refund until I reached out AGAIN the week after the package had been delivered.

By the way, there was no packing slip in my original package. And the address they gave me for the return process looked like a private residence on Google Earth. I am seriously wondering if they matched my return to some other customer's order and made me pay for shipping (and if I had slipped up on any fine point of the return process, would they have withheld my refund and taken a double payment for the items?). This is not an accusation, just a concern. The customer service process was not transparent and left me feeling concerned about my data privacy with this company. Not to mention the fact that it was all a ridiculous hassle for a young mom.