OSIM USA Opiniões 160

TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I recently tried an OSIM massage chair and the experience was excellent. The build quality feels premium and the massage settings really help reduce my daily stress after long working hours.

Classificada 5 em 5 estrelas

Great customer experience overall. The staff were knowledgeable and helped me choose the right product without pressure. I appreciated being able to test different features before making my final deci... Ver mais

Classificada 1 em 5 estrelas

Terrible company, does not support its product. We purchased uASTRO, an expensive massage chair, The leg and feet massage feature do not work. Trying to find a repair person as OSIM international... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great Chair ! Bought the Osim Ulove about 2 years ago, from Houston OSIM. everything is still functioning as it needed. very good customer service Also, their delivery service is phenomenal wh... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de materiais para massagem

Escrito pela empresa

OSIM North America is a leading wellness and lifestyle company dedicated to helping people live healthier, more balanced lives through innovative technology and design. As part of the globally recognized OSIM brand, we specialize in premium massage chairs, ergonomic solutions, and wellness products that combine advanced engineering with everyday comfort. Our mission is simple: to make wellness accessible, convenient, and effective for modern living. Whether at home or in the workplace, OSIM products are designed to relieve stress, improve circulation, and support overall well-being using intelligent features such as AI-driven massage programs, customizable settings, and user-focused design. At OSIM North America, we believe wellness isn’t a luxury—it’s a necessity. That’s why we are committed to delivering smart, accessible solutions that help people relax better, recover faster, and live well every day.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

160 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I purchased a uJolly Smart Grey

I purchased a uJolly Smart Grey, it really comfortable and solved my muscles pain. Highly recommend. Come to Richmond center check it out.

13 de setembro de 2022
Opinião espontânea
logótipo da OSIM USA

Resposta da OSIM USA

Great to hear that we found the right product for you! Please reach out anytime if you have any questions! Thank you for your feedback!

Classificada 1 em 5 estrelas

Worst company ever

12 de setembro de 2022
Opinião espontânea
logótipo da OSIM USA

Resposta da OSIM USA

Maryam

Thank you for your valuable time in providing us your feedback. We are sorry about your experience. Please do not hesitate to contact us for more info and further assistance. We are always here to help! Have a good day!

Classificada 5 em 5 estrelas

I had the best helpe from luci and …

I had the best helpe from luci and OSIM I appreciated so much I love the feet massage it changed My life completely 💜💙

12 de setembro de 2022
Opinião espontânea
logótipo da OSIM USA

Resposta da OSIM USA

Thank you very much for the feedback! Great to hear that we were able to provide what you were looking for! Feel free to reach out to us if you or your family have questions! Please enjoy!

Classificada 5 em 5 estrelas

Came here at Fairview Mall Osim…

Came here at Fairview Mall Osim location to purchase a leg massager for my mother-in-law 70th birthday. The moment we walked into the store, we were greeted by friendly customer service representative. They explained to us the products thoroughly and the best thing is there’s a promotion going on. Definitely recommend.

11 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Good service

The sales representative was knowledgeable and friendly plus reasonable price .

7 de setembro de 2022
Opinião espontânea
logótipo da OSIM USA

Resposta da OSIM USA

Aaron

Thank you for your kind feedback.

Please visit us anytime if you have any questions! We are always here to help!

Classificada 1 em 5 estrelas

My advice to everyone who is…

My advice to everyone who is considering buying their products.
1. They charged triple the price in North America compared to Asia.
2. Their products are ALL non-refundable.
3. Their product reviews are really bad in Asia.
Do as much research as possible before you pay.

6 de setembro de 2022
Opinião espontânea
logótipo da OSIM USA

Resposta da OSIM USA

Good Day Megan!
Thank you for your valuable time in providing us your feedback. We are sorry about your experience. Please do not hesitate to contact us for more info and further assistance. We are always here to help! Have a good day!

Classificada 5 em 5 estrelas

Just what we are looking for.

The sale associate was friendly and was able to answer all our questions for us to decide on the uthrone massage gaming chair. It provided great pressure and range of massage for a portable massage chair.

5 de setembro de 2022
Opinião espontânea
logótipo da OSIM USA

Resposta da OSIM USA

Cathy

Thank you for the honest review. We will continue to work hard and improve our customer experience everyday!

Please continue to connect with us and give us feedbacks anytime! We are always eager to, and finding more ways to improve! Cheers!

Classificada 5 em 5 estrelas

good product nice to have it for relax…

good product nice to have it for relax after work

1 de setembro de 2022
Opinião espontânea
logótipo da OSIM USA

Resposta da OSIM USA

Henry

thank you for your feedback!
Its always nice to have a 15 minute "Me time" after work...

Please do not hesitate to contact us anytime if you have any questions! we are always here to help!

Classificada 5 em 5 estrelas

Very comfortable products

Very comfortable products. We enjoy the professional massage chair there excellent services

31 de agosto de 2022
Opinião espontânea
logótipo da OSIM USA

Resposta da OSIM USA

Qing!
Thank you very much for your review!
Please contact us anytime if you have any needs! We will always be here to help!

Classificada 1 em 5 estrelas

Bad quality osim and expensive to fix

The massage chair is good, but the quality is unexpected bad , the parts had issue within half year after purchase and after 3 years. The same issue happened again and when I called the head office , they are asking more than 1k to fix it. For myself, I barely use it less than five time weekly and for a item cost almost 10k, I rather buy sth from Costco.

26 de agosto de 2022
Opinião espontânea
logótipo da OSIM USA

Resposta da OSIM USA

Good Day Stanley

Thank you for your valuable time in providing us your feedback. We are sorry about your experience. Please do not hesitate to contact us for more info and further assistance. We are always here to help! Have a good day!

Classificada 1 em 5 estrelas

Very Disappointed

Actually I don’t put any star
I am very disappointed for the Osim massage chair
I bought ulove2 massage chair in 2019 before father day , Around half year the chair have some problem and we find the technician to come here to fix it and then another year and fix again again and this year we have a problem again, so every year we need to find a technician to fix it
If you consider to buy a Osim chair I‘m not suggest you not to buy it .
I think Osim is a good brand for the massages Chair, but not .Take me 10k Canadian dollar to bought it and fix every year

18 de outubro de 2021
Opinião espontânea
logótipo da OSIM USA

Resposta da OSIM USA

Franky

Thank you for your valuable time in providing us your feedback. We are sorry about your experience. Please do not hesitate to contact us for more info and further assistance. We are always here to help! Have a good day!

Classificada 1 em 5 estrelas

Parts

We have a Millennium Chair that had worked properly. The rollers (wheels) that glide the main support mechanism up and down the jack shaft frame broke. I was told that OSIM does not make these any longer. The rollers/wheels are made of light weight plastic and seem inferior to the rest of the chair. Unreal that this company can does not support the items they produce!

28 de maio de 2021
Opinião espontânea
logótipo da OSIM USA

Resposta da OSIM USA

The Millennium model was introduced around 2001, and we’re glad to hear that it had been working well for over a decade.

As with many products of that era, certain components are no longer in production, and replacement parts may not be available after such an extended period of use. Since then, OSIM has significantly advanced the technology and materials used in our massage chairs, and as a result, newer components are not compatible with earlier models.

We appreciate your understanding and thank you for your support over the years.

Classificada 2 em 5 estrelas

I’ve bought the u love osim chair about…

I’ve bought the u love osim chair about 2 years ago, it was going well until lately the chair has been displaying error 16 on the screen and the blue tooth connectivity stop working as well.
I have to turn it on wait 5-10 minutes before the chair is operational. Just a bit disappointed with the chair.

5 de maio de 2021
Opinião espontânea
logótipo da OSIM USA

Resposta da OSIM USA

Good Day Peter

Thank you for your valuable time in providing us your feedback. We are sorry about your experience.

Please do not hesitate to contact us for more info and further assistance. We are always here to help! Have a good day!

Classificada 2 em 5 estrelas

Poor quality and reliability

I bought the top of the line uLove back in 2018 and the gears operating the rollers broke less than a year into it. I had it replaced under warranty. The technician told me that they used plastic for the track and he has seen many many failures. Now my chair is out of warranty and is having similar issues of jerky movements and loud cracks when operating. It will cost about 600 to repair... Overall very disappointed in the quality and reliability as this brand came highly recommended by my mom who lives in Taiwan. I paid over 6k for a chair that lasted less than 3 years... think about that...

1 de abril de 2021
Opinião espontânea
logótipo da OSIM USA

Resposta da OSIM USA

Good Day Martin

Thank you for your valuable time in providing us your feedback. We are sorry about your experience.

Please do not hesitate to contact us for more info and further assistance. We are always here to help! Have a good day!

Classificada 3 em 5 estrelas

I own my chair (uLove) for 2.5 years

I own my chair (uLove) for 2.5 years. It starts to show "error 16" after I turn the chair on. I need to turn it off and restarts it again. But sometimes I need to unplug the power and wait 15mins. How can I get rid of the message?

19 de fevereiro de 2021
Opinião espontânea
logótipo da OSIM USA

Resposta da OSIM USA

Hi Ian,

Sorry about your experience with the OSIM massage chair. Our customer service team will get in touch with you shortly.

Thanks,

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