The machine does not freeze and we've called several time with zero response, so not impressed. Alan called at the weekend when he saw my review and immediately called my site manager to attempt t... Ver mais
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It was like dealing with a new company I had never dealt with before. The online ordering is very clunky. The product delivered did not seem like old product and has new labels. Miss the old contact b... Ver mais
A empresa respondeu
Best slush out there. Been using this slush for 10 years. Number 1. I have an ice cream van business. My customers don’t like any other slush sold in the area except Us4slush.
Very good customer service and goods arrived in good time. Also quality of products are what they advertise online
A empresa respondeu
Informações sobre a empresa
- Fornecedor de Alimentos e Bebidas
- Distribuidor de bebidas
- Serviço de buffet
- Fornecedor de máquinas para a indústria alimentar
- Loja de refrigerantes
- Fornecedor de máquinas automáticas
Escrito pela empresa
Informações de contacto
The Old Dairy, LL11 3YR, Wrexham, Reino Unido
- 01202 798100
- info@us4slush.com
- us4slush.com
4,2
Bom
68 opiniões
Sem histórico recente de solicitação de opiniões
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Never buy my slush anywhere else great…
Never buy my slush anywhere else great service and customers love the taste
19 de agosto de 2022
Resposta da Us4slush
We're delighted you and your customers love our slush! Thanks for the review
Briliant fast service from Us 4 slush…
Briliant fast service from Us 4 slush and good quality products
14 de agosto de 2022
Resposta da Us4slush
Thank you for your kind words and positive review!
Order never was delivered
Order never was delivered
I’ve not received any refund as yet
14 de agosto de 2022
Resposta da Us4slush
We're sorry you were let down on your order. Unfortunately, despite our best efforts and relaying your delivery instructions to the courier, they failed to complete the service. Whilst this is completely out of our control, we have already issued you with a full refund for all costs.
We hope you can appreciate that we've tried our best with this whole situation to make it right for you. If you have any further questions or comments, please feel free to email us at info@mrcoolit.com or call our team on 01904 438343
Excellent delivery
Very good experience. the only problem is that the straws no longer have the spoon ends on them
12 de agosto de 2022
Resposta da Us4slush
Thanks for the positive review! Whilst we understand no longer stocking the spoon straws may be a shame, we're confident the new larger diameter paper straws we're supplying are a much higher quality product, and will last far longer in a tasty cup of slush!
Resposta da Us4slush
Thank you for your kind review!
Resposta da Us4slush
Thank you for your kind words, we appreciate your excellent review!
I did not receive half of the items yet
1 de agosto de 2022
Resposta da Us4slush
Hi, unfortunately once we've despatched items from our warehouse, the delivery is in the hands of the courier and completely out of our control. I do apologise that items didn't arrive when they should have, as we don't like our customers to feel let down.
From looking at your order information, I can see we have refunded you for the items in question.
Many thanks
It was like New Company??
It was like dealing with a new company I had never dealt with before. The online ordering is very clunky. The product delivered did not seem like old product and has new labels. Miss the old contact by phone. Did not like the new much higher prices, hence the much smaller order than usual and the high delivery charge. On the plus side the delivery was MUCH faster than before delivered next day. I would have ordered some machine seals but there were none in stock.
28 de julho de 2022
Resposta da Us4slush
Hi, we overhauled almost all systems when the company changed owners in April. As a result of this, we are setting customers up with new accounts on these systems which means we do have to take details again; we're also confirming we have the most up-to-date details for customers.
Whilst the slush syrups do have new labels to reflect the two brands it's sold by, the syrup itself hasn't changed. We still produce our own high-quality slush syrups, and that won't change.
Unfortunately we have had to increase some prices as (I'm sure you're aware) the costs of raw ingredients, purchasing consumable items such as straws from suppliers, transportation etc have all increased substantially over the past 24 months. We've tried to keep our prices as low as possible, but without these slight increases we would be unable to keep doing business.
We do offer free delivery on any order over £100+VAT, and all orders are despatched on a next-day service when ordered before 12pm.
Many thanks, and we hope to keep supplying you for your slush requirements in the future.
Excellent Customer Service!
Excellent Customer Service!
Excellent Slush Syrup!
Excellent Slush Mechine!
26 de julho de 2022
Resposta da Us4slush
Thank you for your kind words, we appreciate your 5 star review and are glad you're happy with our products!
Always a good service from slush4 us…
Always a good service from slush4 us reasonable prices and free delivery!
19 de julho de 2022
Resposta da Us4slush
We're pleased you're happy with our service, and thank you for the review!
Excellent service and quality of slush…
Excellent service and quality of slush syrup is very good
19 de julho de 2022
Resposta da Us4slush
Thank you for the positive review, we're glad you like our syrup!
Lovely staff always very helpful
Lovely staff always very helpful
Web site is easy to use
If you need any advice about your slush machines these are the people to go to
11 de julho de 2022
Resposta da Us4slush
Thank you for your kind 5 star review, we're delighted you've had a great experience with us!
Resposta da Us4slush
Thanks for the positive review!
Order came to late.delivery company was…
Order came to late.delivery company was so rude
5 de julho de 2022
Resposta da Us4slush
Hi, I'm sorry to hear your order arrived late. I've looked into this and can see your order was placed on the evening of Thursday 16th, and despatched on Friday 17th from our warehouse. Delivery was attempted on Monday 20th but according to the courier tracking the site was closed so they were unable to deliver. I cannot see a request for the courier to leave the parcel in a safe place, so they would have been unable to do so. The item is shown as being delivered the following day.
Regarding the delivery company being rude, I'm sorry to hear this. Whilst this is something that is completely out of control, we don't like to hear that our customers have had an issue like this, and we will raise this with the couriers.
If you'd like to discuss any of this further, you can email us via info@us4slush.com or call our team on 01202 798100.
Very good service
3 de julho de 2022
Resposta da Us4slush
We're really happy to hear you're pleased with our service, thanks for the review!
Resposta da Us4slush
Thank you for your five star review!
They are always helpful no messing
They are always helpful no messing, great product reasonably priced and usually arrives the following day 😀 👍
7 de junho de 2022
Resposta da Us4slush
Thank you for your glowing review! We really appreciate it, and are glad you've been happy with our service and products!
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