USAirtours Opiniões 

Recently returned from yet another brilliant trip organised by USAirtours. Everything went smoothly and I had no problem contacting the team before I went with some questions.
Another great experience with this company.

We booked a USA holiday with this company through our independent travel agent pre-pandemic and were supposed to travel in July/August 2020. We eventually managed to go in 2022. The hotel in New York was basic and not in a good area but apparently 4 stars. I had expected more for what I’d paid.
We then travelled to Florida. Our flight from JFK to Miami was delayed by 5 hours without any communication. Talking to other passengers we discovered they had been told to get to the airport later.
When we finally arrived at our condo we were told our booking had been cancelled in March! To say that was a shock was an understatement! The girl at reception thankfully managed to sort it and found us an apartment. Our paperwork stated that breakfast was included. When I asked about that I was told they didn’t offer breakfast since the pandemic and I could get a refund for that when I’m back home. Ever since then I’ve been communicating with USAirtours. First they offered us a ridiculous amount which did in no way reflect our extra spending. I then asked for an amount that reflects our spending better and now after 6 months they’ve told us we’re not getting anything back. The operations manager we have been dealing with has in no way been helpful or approachable. My travel documents state clearly ‘breakfast included’ and she then said it was complimentary. I disagree and having to buy breakfast for a family of 5 when you’re not expecting it made our holiday tricky financially. Their attitude is in no way customer orientated and I will never book through them again.

This review is really late as we never received a response from US airtours via our travel agent and I’ve now waited over 6 months. I assume they are not bothering to compensate us or even try to respond .
It comes as no surprise given the way we were treated by them as customers .
I should add our travel agent endeavoured to be helpful and fair to us but I do not feel that US Airtours were.

We travelled to Orlando July 2022 as a present for our son and his young family to celebrate his 40 th birthday.
I booked the holiday to Orlando a year before we travelled via a travel agent I had previously used for other long haul destinations. I chose to do this because of the Covid situation in case things changed.
The agent said she had used US Airtours for years so we assumed it would all be ok.

Firstly, I had to chase to get any information as I was getting concerned the nearer we got to the date of travel ( our travel docs had to be delivered by hand to our home as they arrived with our agent so close to our departure date).
As we were planning our itineraries for the trip, I decided to check out reviews for the accommodation we were booked into.They were absolutely dire.
I contacted our travel agent and she totally agreed that we couldn’t possibly go to that property . She worked hard to find alternatives via US Airtours who offered us accommodations with camp beds in the lounge that we needed to pay even more money for. Bearing in mind this was 2 weeks before we flew and we had paid in full ( 10k plus) I wasn’t happy. We eventually ended up having to pay a considerable amount more to get decent accommodation .
US Airtours refused to assist with the cost and our travel agent gave us a small discount.

I had kept asking for directions to the property right up to our departure day- they never came - and nor did the kids eat free vouchers that were allegedly part of the holiday package. They arrived whist we were away but we were unable to down load them. So we never saved the money on the kids meals we had hoped for.

We flew premium economy Virgin which was great both ways.

We arrived at Orlando to find that the 12 seater van US Airtours insisted we booked when we chose the holiday, did not exist .
The car rental company said they never had had 12 seater vehicles and our booking didn’t appear to be clear. It took nearly an hour to sort a vehicle for us.
The staff were rude and unhelpful and it’s the very worst experience we have had in Orlando airport - having been teens of times before.

After a long flight with a 5 year old and a three year old, and a lot of bags plus kids car seats, we were eventually sent to a garage right on the other side of the terminal . We had to go up three floors , walk hundreds of yards and then down three floors to find it in the pouring rain.
We got to the garage and they offered us a 6 seater that had a bash on every corner - and that was it. Fortunately we’d taken our own kids seats.

With no sat nav and no directions we spent the next hour and a half driving round Orlando late into the night trying to find the property and following directions from shops and the property reception staff navigating us in eventually.

The staff at the property reception were great and the accommodation was lovely .

On our return we contacted our travel agent to ask for a refund towards the car as we didn’t get what we had paid for. A considerable effort by the owner of the travel agent resulted in nothing from US Airtours and the travel agent made a good will gesture themselves of the difference between what car we had ordered and paid for , and what we got. They even calculated the exchange rate at the time we paid so we weren’t out of pocket.

I’ve had no apology or anything from US Airtours and would caution anyone about booking with them even via a travel agent .
They rinsed us for more money at the last minute even though they had all our deposit and all our payment in full for a considerable period, and were prepared to send us to accommodation with photo reviews of mould, dirty linen , broken doors and piled up trash . Sure , they eventually found us more accommodation but we had to pay a lot more. And they were not interested that they had cheated us on the rental car .

We’ve been visiting Orlando for 35 years and we’ve never experienced this , probably because we never used US Airtours . We certainly would never use them again.

Thank you for responding to my review.
For the record , we have had no response from you directly (other than in response to this review) or via our travel agent ,and we have not received a penny of any refund from you either . As you arranged the holiday you must have all my personal details ( and those of my travel agent to make contact. I would be interested to know how much the partial refund was and to whom you paid it .

Don’t book with these. Three times my hotel has been changed. With it taking a month for them to even communicate the change which is too late for me to make arrangements to go. I don’t want to go the third hotel and there are no seats left on the plane for us to sit together as a family for nine hours. I asked to move the holiday they won’t. They say it’s in their terms that they can change the hotels which they do not share with you at time of booking

The second hotel was delayed opening the first closed for refurb which they knew about and still let people book

Great booking to New York ! Thanks so much to Donna for the knowledge! Booked through hays and as I was very nervous about using the train to get to niagara after a stay in the city they asked Donna for extra info so much appreciated!

everytime I called to speak to an agent. They were always helpfull and knowledgeable

Excellent service from start to finish on my trip to Orlando. Usairtours made the trip effortless.

Recently returned from a fabulous week in Orlando, traveled in a large group so we hired a villa, which was stunning, USAirtours recommended the villa and we are so glad we went with their recommendation. It was really close to Disney so didnt take long to get to at all, also really close to local supermarkets so we could stock up.

Booked a once in a lifetime Route 66 trip with this company, absolute disaster, misled about the car cost, the accommodation in most cases was disgusting filthy, one had squashed incect/ bugs on walls. Donna Woodthorpe was the agent that done the itinerary,please avoid at all costs do not waste your money.
You've been warned.

Would give 0 if I could. Completely messed up out honeymoon, then radio silence. Sent a very snotty email to our agents, that we were not meant to see, claiming a £6500 holiday was a discount rate and admitting fault. Please do not use them and check that your booking agent also isn't using them!

Great French break organised by USairtours using London City and Gatwick airports. Five days of rural and city, in Bergerac and Bordeaux highly recommended. London City Airport was great for its compact size and efficiency.

Booked a holiday for April 2000 through a travel agent. Holiday did not take place! and our Travel Agent closed. Airtours took on our booking although they only deal with Travel Agents. Up to going on holiday in April 2022 service was fine. Whilst we were there we had a number of issues with the villa we had rented through them. Some were resolved but a major issue with the downstairs floor buckling was not and I have not been able to get any response to my emails and comments. Really disappointed that I dont even deserve a response!

Could not recommend USAirtours more highly

We booked a magical trip to San Francisco, Santa Monica and Arizona with USAirtours and had the most wonderful time.

The team took charge of everything from flight bookings and hotels to activities and tours. The hotels were some of the best I’ve ever stayed in and the organisation of all the elements of the trip was impeccable.

Will definitely be using them again now that things are back open.

Had a great trip to America and everything was organised but US Airtours who had great knowledge of what to do and where to go and this made things very easy as we’ve never been there before.

I caught Covid and had to cancel at short notice. Usairtours were easy to get hold of, they rearranged everything for me-great service 5 stars from me!!!

Been on a few holidays with USAIRTOURS and i intend to go on more! Effortless, helpful and I have a great holiday at a great price.

I booked an holiday with this company for me and my daughter to go to New york, it was cancelled under the covid. I wad not offered a refund just a voucher. I contacted them by email to say I want a refund and wad told because I'd exepted the voucher I could no longer get a refund, I told them I was never offered a refund in the first place just a voucher, which by law under covid rules an government legislation I was infact entitled to my money back. Cut a long story short I thought o I won't push any further for refund because they are adiment I'm not getting one ill rebook to new york, the price came up 400 more than the my original holiday so my holiday had shot up from 1850 pound to 2250 for the same holiday that had to be cancelled through no fault of my own. I will be now be seeking legal advice and goin down every channel I can even suing this robbing lying company. Please people read reviews an dont go with this fraudently company, and save yourself the distress of what me an many other people are goin through after booking and paying in full with this company EDITED to their reply so I pay nearly two thousand pound for an holiday its cancelled thru no fault of my own covid an you will find through the legislation of the government guidelines lines everyone is entitled to a refund due to covid, you don't just refuse me a refund you offer me the same holiday flying from Gatwick not Manchester an not a christmas period just a normal time of the year for nearly 400 pound dearer, I will be takin every legal route, its not like its a tena your robbing thousand of pounds of people good earned money

I stand by what I stated in my review of April 2021. Despite your denial I can confirm I have been dealing with USAirtours regarding a refund. Perhaps you can explain why USAirtours have agreed in June 2020 to reimburse me, as shown in 2 of the many emails exchanged in 12 months of dealing with the issue, as shown below. Instead of denying responsibility for the distress caused by your action you should apologize and revise your internal procedures!

Below text of 2 emails received FROM USAirtours:

Re: Cash Refund For Reference TC350268 - Request Received
USAirtours
Mon 15/06/2020 09:40
To: You
Cc:
• Refunds;
• Lauren Glenn
##- Please type your reply above this line -##
Thank you for your email regarding the refund for your holiday.
We can confirm that this has now been received and is being processed by our Refunds Team and has been assigned its own CASE NUMBER (3172).
As I am sure you can appreciate, we are processing a significant number of refund applications and consequently our response time is likely to considerably longer than usual but we are working through them as fast as we can.
IF YOU NEED TO FOLLOW UP ON THIS EMAIL PLEASE JUST REPLY TO THIS ONE
Thank you
The Refunds Team

[Usairtours] Re: Re: Cash Refund For Reference TC350268
Kelly Barrett (USAirtours)
Wed 17/06/2020 10:03
To: You
##- Please type your reply above this line -##
Your request (3172) has been updated. To add additional comments, reply to this email.
Kelly Barrett (Usairtours)
17 Jun 2020, 10:03 BST
Good Morning Mr Ziviani,

Thank you for your email.

We are making progress with our suppliers and now expect most refunds to be complete within the next 6 weeks.

Once again thank you for your patience and understanding.

Kelly

I booked with USAirtours via recommendation. When my holiday to the US was cancelled due to travel restrictions, I was able to change my dates with ease. Helpful and informative, I would book with them again.

I’ve been using this company for years. They are very knowledgeable with good service and I am happy to recommend them