I was stressing about my ESTA for a quick US trip, but usimmigrationsupport.net made it dead simple. Filled out the form, paid securely, and got my approval in like two days. Emailed their support wi... Ver mais
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The paid advertising on Google led me to believe this was the official ESTA website via Govt. Though the below comments from the provider state that they advertise they're not the official partner, it... Ver mais
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I paid more money than anticipated as I thought they were the government ESTA website. I requested my money back once I realised & asked for my personal details to be removed which they were very quic... Ver mais
A empresa respondeu
I searched for ESTAs in google after not being able to use the government app like the rest of my party, (as my passport chip is damaged) and the search took me here. Not a government website for ES... Ver mais
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If you wish to CANCEL YOUR APPLICATION or REQUEST A REFUND, please email cancel@usimmigrationsupport.net — do not post a request on Trustpilot. Trustpilot is intended for sharing feedback about your website experience, not for handling cancellations, refunds, or support cases. Please do not include order numbers, payment details, or personal information in public reviews. Doing so may expose sensitive data, delay your refund or cancellation, and could violate credit card policies. To expedite refunds, cancellations, or the deletion of personal data, always contact cancel@usimmigrationsupport.net directly. U.S. Immigration Support is a private travel assistance agency specializing in Electronic Travel Authorizations for the United States. We make the application process simple, secure, and stress-free through professional review and personalized support from our team of travel experts. We welcome genuine feedback about your website experience and continuously strive to improve our service.
Informações de contacto
Estados Unidos da América
- cancel@usimmigrationsupport.net
- usimmigrationsupport.net
2,6
Mau
25 opiniões
Respondeu a 100% das suas opiniões negativas
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They spotted an error in My application…
They spotted an error in My application and contacted me to provide more information. Got my approval very quickly after I presented the information.
14 de fevereiro de 2026
Opinião espontânea
Resposta da U.S. Immigration Support
We are glad our team was able to promptly identify the error in your application and reach out to you for clarification. As a travel assistance company, our role is to carefully review each application to ensure all information is accurate and complete before submission. Catching small issues early can make a big difference in avoiding delays.
We are especially pleased to hear that once the additional information was provided, your approval came through quickly. That’s exactly the smooth and efficient process we aim to deliver. If you ever need assistance again, we will be happy to help. Wishing you safe travels!✈️ 🙂
Misleading website and invasive cancellation process
I recently used apply.usimmigrationsupport.net, mistakenly believing it was the official U.S. government website for ESTA applications. Only after submitting my information and payment did I realize it is a private company, not an official government site.
The service fee was much higher than the official ESTA fee, and this was not clearly communicated in a way that made the difference obvious to me before payment. When I requested to cancel my application, they even asked me to submit a selfie (a photo of my face) as part of the cancellation process. I find this completely unnecessary and very concerning from a privacy and data-protection standpoint, especially since they already had my passport information.
In my opinion, the way this site is presented is misleading, and their practices around data collection and cancellation feel invasive and unsafe. I do not recommend using this website. If you need an ESTA, go directly to the official U.S. government site instead.
5 de dezembro de 2025
Opinião espontânea
Resposta da U.S. Immigration Support
We are sorry to hear that your experience on our website did not meet your expectations.
Our website states that we are a private company, independent from any government agency. This information is made available through multiple disclaimers across the site to help customers understand the nature of our services.
We could not locate your application in our system. If you submitted an application through our website and have any concerns, we encourage you to contact our customer service team.
Not what I expected but they were helpful to respond
I paid more money than anticipated as I thought they were the government ESTA website. I requested my money back once I realised & asked for my personal details to be removed which they were very quick to do so thank you.
15 de outubro de 2025
Opinião espontânea
Resposta da U.S. Immigration Support
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the confusion you encountered on our website. You are absolutely right — we are not the official government ESTA site. We are a private travel assistance company that helps travelers complete and submit their travel authorization applications, and our service includes a processing fee for the support we provide throughout that process.
That said, we completely understand your concern and apologize for any inconvenience this may have caused. We are glad to hear that your transaction was successfully canceled and, in accordance with GDPR regulations, your personal details were promptly removed — your data privacy is very important to us.
We appreciate your understanding and again, we're sorry for any confusion caused. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Accidentally paid through here rather…
Accidentally paid through here rather than the main gov website as I was stressed and have been charged an absurd amount. Would like my application removed and to be refunded immediately
10 de outubro de 2025
Opinião espontânea
Resposta da U.S. Immigration Support
Thank you for sharing your experience. We’re sorry to hear about the confusion with our website. Please know that we are not the official government site, but a private travel assistance company.
We do have clear disclaimers on our website explaining this, as well as information about our processing fees. However, we completely understand that during stressful times, it’s easy to overlook details like this.
We want to assure you that we fully honor our refund policy. Your transaction has already been canceled, and your card will not be charged.
If you have any other questions or need further assistance, our support team is always here and happy to help.
Wishing you safe travels ✈️ 🙂
Not the official government site!
Not the official government site and doesn't mention cost until you go to pay. Because I was tired and stressed, I didn't know until it was too late. I have requested a cancellation and refund as per their terms and conditions and I just have to wait to hear but I'm very disappointed this is the top spot on Google. Very misleading!
5 de outubro de 2025
Opinião espontânea
Resposta da U.S. Immigration Support
We’re sorry to hear that your experience did not meet your expectations.
Our website provides private application assistance and clearly states that we are not affiliated with any government authority. This information is displayed in several places throughout the website to ensure transparency about our role and service fees.
We were unable to locate your application based on the information provided here. If you submitted an application through our website and would like to request a cancellation or refund, please contact our customer service team — they’ll be happy to assist you right away.
You mislead people making them believe…
You mislead people making them believe that you are the official site, and you didn't state the price then "click next" you charged overpriced amount. I emailed you already, please refund me and remove my personal data.
4 de outubro de 2025
Opinião espontânea
Resposta da U.S. Immigration Support
We’re really sorry to hear that your experience on our website didn’t meet your expectations.
Just to clarify, our website does indicate that we are a private company and not affiliated with any government agency. This information is shared through multiple disclaimers across the site to help ensure transparency for all our customers.
At the moment, we haven't been able to locate your application in our system. If you did submit an application through our website and have any concerns, please don’t hesitate to reach out to our customer service team — we’ll be happy to look into it and assist you further.
THIS IS NOT AN OFFICIAL SITE FOR ESTA VISA
Update - my husband has received a response to his email and the customer service team have advised that they have cancelled the application and the payment will not be taken from our credit card.
I’m glad this has been quickly resolved.
I think the website for the visa application needs to be clearer that they are an agent, not an official site and let people know what the fee will be on top of the visa cost. That was not known to us until I checked my credit card. Thank you for responding to my message on here as well.
Do not get scammed into thinking this is the real USA ESTA visa application website. This is a copycat website that charged $148 on top of the cost of the ESTA visa application.
My husband applied for ESTA Visa today as the fee for the visa is increasing from $21 to $40 from tomorrow (30 September). At no point was he made aware that this was not the USA official website to apply for the visa.
He did a search on Google and this site came up.
He did not know he would be charged $169 instead of $21.
He received an email from the immigration support net email address confirming the application had been received but it did not include any details of what he'd been charged or that it was not an official site. He has sent an email to request a refund. We are waiting for a response.
29 de setembro de 2025
Opinião espontânea
Resposta da U.S. Immigration Support
Thank you for taking the time to share your feedback. We're sorry to hear that your experience on our website did not meet your expectations.
We would like to clarify that we are a private travel assistance company, independent from any government agency. This is clearly stated on our website through multiple disclaimers placed across various sections, including during the application process. Our goal is to ensure transparency so that customers can make informed decisions.
Based on the information provided, we were unable to locate your application in our system. If your husband submitted an application through our website and has any concerns, we encourage you to contact our customer service team directly with the application or order details. We’d be happy to assist and review the request, including the refund inquiry.
We take these matters seriously and are committed to addressing any misunderstandings or concerns promptly.
Beware of this unofficial website
This is not sn official website, got scammed into using this. Does not even show the amount and an inflated amount is charged. Tried contacting them immediately.
Please refund my money and don't process my application.
27 de setembro de 2025
Opinião espontânea
Resposta da U.S. Immigration Support
We are sorry to hear about the confusion and frustration you experienced with our website. Thank you for giving us the chance to clarify things.
You are right—our site is not the official government website. We are a private travel assistance company that is here to help make the visa application process easier by offering personalized support. We do our best to be clear about this throughout the site, including the details about our service fees.
Please know that we take your concerns seriously. We have already canceled your transaction, and your credit card has not been charged.
If you have any other questions or need further assistance, please don’t hesitate to reach out to our support team. We’re here for you every step of the way and want to make this right. Safe travels! ✈️ 🙂
DO NOT USE
DO NOT USE. This company does not make it clear that they are a third party and nowhere does it state the amount they are charging you. I am now trying to get a refund and cancel my application. I am embarrassed that i fell for this scam.
26 de setembro de 2025
Opinião espontânea
Resposta da U.S. Immigration Support
Thank you for sharing your feedback. We strive to be fully transparent by including clear disclaimers on our website stating that we are a private travel assistance company helping customers complete their travel authorizations. Additionally, our processing fees are clearly displayed at various stages throughout the application process, including the payment page, so customers can make informed decisions.
We are sorry for any confusion this may have caused. At this moment, we are unable to locate your order based on the information provided. If you have already contacted our support team, they will be reaching out to assist you with your cancellation. Please be assured that we honor our refund policy in all applicable cases.
If you have any further questions or concerns, please don’t hesitate to contact our customer support team—they will be happy to assist you. Safe travels! ✈️ 🙂
It is expensive.
Like other reviews, we provide services at an absurd price
I want a quick refund
I'll edit it
My refund didn't exceed 10 minutes. It's really fast..
25 de setembro de 2025
Opinião espontânea
Resposta da U.S. Immigration Support
Thank you for your feedback!
We are glad to hear that you received a quick resolution and that our team was able to address your concerns promptly. We always strive to provide responsive and professional support, and we’re happy we could assist you quickly in this case.
We also want to reassure you that we honor our refund policy in all applicable situations, and your satisfaction is important to us. Your transaction was canceled and your credit card was not charged.
If you have any further questions or need additional assistance, our support team is available 24/7 and always happy to help. Safe travels! ✈️ 🙂
Copycat site
The paid advertising on Google led me to believe this was the official ESTA website via Govt. Though the below comments from the provider state that they advertise they're not the official partner, it is not made entirely clear, and it doesn't say how much you're charged until you're made the payment. I emailed 5 minutes later to request a refund but haven't heard back.
17 de setembro de 2025
Opinião espontânea
Resposta da U.S. Immigration Support
Thank you for sharing your feedback — we truly value your input and the opportunity to clarify your concerns.
You are absolutely right — we are not the government, and we are a private travel assistance company that supports travelers with their ESTA applications. We do make this distinction clear in our homepage disclaimer so that customers are aware of our role from the start of the process.
Additionally, our service fee is disclosed at several points throughout the application process, including on the payment page, ensuring that customers have the full details before submitting their order.
Based on the information provided, we’ve been unable to locate your order in our system. If you have already contacted our support team, please know they will be in touch shortly to assist. We will gladly help resolve this for you.
We are committed to providing responsive, professional, and helpful support at every stage, and we are here to ensure you have a positive experience. Safe travels!✈️ 🙂
Misleading site — hidden fees and no verification checks of existing ESTA status
I applied for an ESTA through this website, which is deliberately presented like an official government portal. I was unknowingly charged £102.47, an amount that was never transparently disclosed during the application or payment process; it only became clear afterwards via my bank charge, and even the confirmation email failed to mention the fee. The official US Gov ESTA costs only £17.
The website made no attempt to verify whether I already held a valid ESTA — even though the official U.S. portal allows anyone to check instantly with passport details and date of birth. My ESTA was valid until April 2026. A genuine support service, especially one advertising “U.S. visa experts” and charging over six times the official fee, would have flagged this before taking payment. Instead, I was billed more than £100 for a duplicate application I did not need.
I have contacted the company to request a full refund under the policy stated on their website. Given the lack of transparency and the failure to prevent duplicate applications through basic verification, I consider this a misleading service and expect a prompt resolution.
10 de setembro de 2025
Opinião espontânea
Resposta da U.S. Immigration Support
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and understand how frustrating this situation must have been for you.
We’d like to clarify that we are a private travel assistance company that helps travelers complete and submit their ESTA applications. We are not affiliated with any government agency, and we make this clear through disclaimers on our homepage and throughout the application process.
In addition, our service fee is disclosed at several points, including the payment page, so that users can make informed decisions before completing their application. We also outline this information in our terms and conditions, which are available prior to submission.
Please note that we only charge customers whose applications have been approved, and we honor our refund policy in accordance with the terms published on our website.
At this time, we have been unable to locate your application in our system based on the information provided. To assist you further, we kindly encourage you to contact our customer support team with your order number and the email address used during the application. Our team is available 24/7 and is fully committed to providing support every step of the way.
We sincerely appreciate you bringing this to our attention and are committed to providing clear, responsive, and professional service.
We hope to resolve this promptly for you and wish you all the best in your travels.
Be careful of this website it’s a third party site
Absolutely disgusted in this website thought I was applying for an esta through the esta website as it was the first one come up on google but this is not a government website didn’t tell me how much it was charging me when I processed the application were it should of only cost £15.58 for an application this website charged me £103.13 money that I don’t have to spend extra on this as this is a MASSIVE difference in what an esta application costs fell like I have been scammed from this site
Edited After this said the company was very quick with there response and give me a full refund
9 de setembro de 2025
Opinião espontânea
Resposta da U.S. Immigration Support
Thank you for sharing your feedback, and we are genuinely sorry to hear about your experience.
You are absolutely right in noting that we are not a government website. We are a private travel assistance company that offers support services for electronic travel authorization applications, including 24/7 customer service, application review, and timely processing. We make this distinction through disclaimers displayed on our website.
Regarding pricing, we understand your concern. Our service fee is clearly outlined prior to submission, and they reflect the comprehensive assistance we provide. We only process payment for applications that are approved, and we always honor our refund and cancellation policies.
In your specific case, we can confirm that your transaction was successfully cancelled, and no charge was made to your credit card.
If you have any further questions or need additional assistance, our customer service team is available and ready to help. We are committed to providing responsive and professional support at every step. Safe travels!✈️ 🙂
Scam not government website but parading as one
I searched for ESTAs in google after not being able to use the government app like the rest of my party, (as my passport chip is damaged) and the search took me here. Not a government website for ESTAs and they charge £103 whereas the official US government site charges £16.
Absolutely disgraceful, doesn’t even give you a cost when you’re processing the application. Very shady indeed and I’m absolutely fuming to have wasted a valuable £87 when times are hard at the moment.
29 de agosto de 2025
Opinião espontânea
Resposta da U.S. Immigration Support
Thank you for your feedback. We apologize for any confusion and appreciate the opportunity to clarify.
You're absolutely correct in pointing out that we are not a government website. We are a travel assistance company dedicated to helping customers navigate the visa application process with greater ease. We strive to maintain transparency at every step by providing clear disclaimers about the nature of our services and associated fees, which are presented before any payment is submitted.
Please rest assured that only approved applicants are charged, and we fully honor our refund policy in all eligible cases. In your case, we can confirm that our processing fees were cancelled and that only the applicable government fees were charged.
If you have any further questions or need additional assistance, our customer service team is available and happy to help. We are committed to providing responsive and professional support every step of the way.
Safe travels! ✈️🙂
They charged 100USD instead of 21
They charged 100USD instead of 21, which is the official fee. However I got my ESTA just a day after the application form was finnished.
25 de agosto de 2025
Opinião espontânea
Resposta da U.S. Immigration Support
Thank you for choosing our services. We are pleased to hear that you received your ESTA in a timely manner. Should you have any questions or require further assistance, please do not hesitate to contact our support team. We are always here to help. Safe travels! ✈️ 🙂
copycat rip off site
I searched for estas in google and they took me here. Not an official website for estas and they charge £100 whereas the official US government site charges £16.
12 de agosto de 2025
Opinião espontânea
Resposta da U.S. Immigration Support
Thank you for sharing your feedback. You are absolutely correct in pointing out that we are not an official government website. This is clearly stated through disclaimers on every page of our website, as we operate as an independent visa processing agency.
Our service fees are higher than the government’s because we provide added value, including 24/7 multilingual customer support, guidance throughout the application process, and careful review of each submission to minimize errors and delays. Many travelers find this extra assistance reassuring and convenient.
May I kindly ask if you purchased our visa processing service? If so, and if you have any questions or concerns, please don’t hesitate to contact our customer service team—we’re always here to help.
We appreciate your feedback and wish you safe and pleasant travels. ✈️ 🙂
Great service
Great service. Helped me and the family aquire all the documentation we needed to travel to the US on holiday.
7 de agosto de 2025
Opinião espontânea
Resposta da U.S. Immigration Support
We’re so glad we could help you and your family get all the documentation needed for your holiday in the US. It’s wonderful to know the process went smoothly for you. Wishing you all a safe journey and a fantastic time in the United States! Safe travels! ✈️ 🙂
I got very good service
I got very good service. I recommend this website.
4 de agosto de 2025
Opinião espontânea
Resposta da U.S. Immigration Support
Thank you for your kind words and recommendation. We’re very pleased to hear that you were satisfied with the service you received. Our team works hard to make the application process clear, efficient, and stress-free, so it’s always rewarding to know that our efforts have met your expectations. Wishing you a fantastic trip filled with great experiences and safe travels along the way! Safe travels! ✈️
I got the help i needed and received my…
I got the help i needed and received my ESTA quickly. Fast and simple and now i am ready to travel
4 de agosto de 2025
Opinião espontânea
Resposta da U.S. Immigration Support
Thank you for your feedback! We're happy to hear you were pleased with the service and excited about your upcoming trip. Wishing you a smooth journey and a wonderful experience — we’re here if you need anything along the way! Safe Travels! ✈️ 🇺🇸
Resposta da U.S. Immigration Support
Great to hear you received your ESTA quickly! We're happy we could assist and appreciate your feedback. If you ever need help again, we're here to support you. Safe travels! 🙂 ✈️
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