Ussextoy Opiniões 89

TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I'm very impressed with first the shipping, it was fast, discreet, the way it was secure in the box was great, the actual doll is amazingly life like. It's really unbelievable. The detailed work is aw... Ver mais

Classificada 2 em 5 estrelas

I ordered my first 100cm doll and asked for green eyes. They gave her brown eyes. I ordered a second different 110cm doll that cost 70 dollars more than the first one with blue eyes and they sent me t... Ver mais

Classificada 4 em 5 estrelas

I have sent 2 emails trying to get an update on my order, because when I checked out it didn’t give me an option to make an account, but in order to track the delivery, you have to login to your acc... Ver mais

Classificada 2 em 5 estrelas

Premium Sexmaschiene Preis ist premium Das Gerät nix anderes wie billiger China Schrott Hochleistung Motor angeblich Dass ich nicht lache kannst fest heben hörst wie der Motor schreit... Ver mais


Informações de contacto

  • Millennium 12130, 90094, Los Angeles, Estados Unidos da América

  • ussextoy.com

3,8

Bom

TrustScore: 4 em 5

89 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 2 em 5 estrelas

POOR QUALITY AND CUSTOMER SERVICE

I ordered my first 100cm doll and asked for green eyes. They gave her brown eyes. I ordered a second different 110cm doll that cost 70 dollars more than the first one with blue eyes and they sent me the same exact doll as the first one and again with brown eyes not blue. I sent them pics to prove they were the same. I asked for the blue and green eyes to be sent they countered with blue eyes and green glasses and an extra wig.. I asked for different head and got no reply. I asked for the 70 dollars back and again no reply. This company is deceitful and a ripoff! They don't care what you ordered or what YOU want they just want to get your money. They don't give quality products or quality customer service. Typical China company. I recommend you go to ALL YOUR DOLLS and work Ken who will bend over backwards to get you the best quality and customer service. I have worked with him before. He is TOP NOTCH. STAY AWAY FROM US SEX TOY AT ALL COSTS.

18 de abril de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

They made up for it…

I have sent 2 emails trying to get an update on my order, because when I checked out it didn’t give me an option to make an account, but in order to track the delivery, you have to login to your account. I created my account, but order is nowhere to be found. No response or assistance from anyone. Starting to think they are a scam.

Update: The support team finally reached out to me and gave me actual tracking numbers that the original email didn’t supply. They also offered compensation for my frustrations. I am keeping it at 4 stars only because I feel it took the 1-star review for them to respond to me. Once they did respond, they were awesome. The main part of the shipment arrived and is as advertised. I enjoy it.

5 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Scam Company

My order hasn’t been shipped and I haven’t received a tracking number. The website is down and there is no way for me to get in contact with the company. Do NOT buy from this company!

13 de dezembro de 2025
Opinião espontânea
logótipo da Ussextoy

Resposta da Ussextoy

Hi Blissfully Kay:
Thank you for your feedback. We’ve thoroughly looked into your case, but we couldn’t find any record of your order in our system. To help us resolve this, could you kindly provide your order number or any additional details? This will allow us to investigate the issue further.

We strive to ship all orders within 24 hours, with delivery typically within 1-4 days. We’ve also reached out to you through Trustpilot and hope to hear back from you soon so we can address your concerns promptly.

We truly value your business and look forward to resolving this matter to your satisfaction.

Best regards,
Andy

Classificada 5 em 5 estrelas

Très réactif

Très réactif, suite à un petit souci avec ma commande
remboursement effectué dés le lendemain. Je recommanderai chez eux sans appréhension.
Merci encore à toute l'équipe de Ussextoy

25 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Came exactly as described

Came exactly as described, very impressed with the quality and amazing experience. and I even dress her up in a sophisticated manner afterwards so she can have high class, very adorable.😊

28 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I have been sending emails and trying…

I have been sending emails and trying to get a tracking number. Complete radio silence. Beware this company is a scam!

30 de março de 2025
Opinião espontânea
logótipo da Ussextoy

Resposta da Ussextoy

Hi Terry:
Thank you for your feedback. We’ve thoroughly looked into your case, but we couldn’t find any record of your order in our system. To help us resolve this, could you kindly provide your order number or any additional details? This will allow us to investigate the issue further.

We strive to ship all orders within 24 hours, with delivery typically within 1-4 days. We’ve also reached out to you through Trustpilot and hope to hear back from you soon so we can address your concerns promptly.

We truly value your business and look forward to resolving this matter to your satisfaction.

Best regards,
Andy

Classificada 5 em 5 estrelas

Great product/great support!

Great product, great customer support! Hats off to Sally in customer support who helped us get a faulty power cord to us quickly and with no hassle. And, of course, the machine is fantastic, we love it! We recommend them, their quality and support is first class!

14 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Non ho parole

Non so, ma io all'inizio non riuscivo più a trovare il link in internet, poi improvvisamente è ritornato. Stranamente non riesco a rintracciare il pacco di spedizione e quindi non so che fine abbia fatto. Spero che qualcosa ne venga fuori da tutto questo perché non vorrei aver perso circa €600.... per ora aspetterò ancora qualche giorno e se non ci saranno buone novità, dovrò prendere drastiche decisioni.

22 de janeiro de 2025
Opinião espontânea
logótipo da Ussextoy

Resposta da Ussextoy

Caro Vittorio,

Grazie per il tuo ordine. Ho esaminato le informazioni e ho visto che il tuo ordine è stato effettuato il 21 febbraio. Il pacco è stato spedito lo stesso giorno ed è stato consegnato il 24 febbraio. Inoltre, ti abbiamo inviato un'email il 21 con il numero di tracciamento, ma sembra che tu non l'abbia ricevuta per qualche motivo (ti invitiamo a controllare la cartella spam/junk).

Garantiamo la spedizione entro 24 ore e la consegna entro 1-4 giorni lavorativi. Se hai qualche preoccupazione, non esitare a contattarci.

Inoltre, comprendo che hai riscontrato alcuni problemi comuni con la tua bambola. Ti rassicuro che il nostro Responsabile del Servizio Clienti, Kevin, sta già esaminando la situazione e ti fornirà una soluzione soddisfacente.

Se hai bisogno di ulteriori assistenza, non esitare a contattarci.

Cordiali saluti,
Ashirley

Classificada 5 em 5 estrelas

Great Service & Very Satifisfying Order

I've read some reviews about this company being a scam or the delivery takes ages. I'll be honest and thought the same at first, but they are a legit business, and delivery took up to one week with no problems. The Customer Service was great, and replied to all my emails, along with reassurances that I would receive my order.

The order itself (without going into too much detail) is fantastic, and everything I imagined it to be. You have one very "satisfied" customer here.

27 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Value for money.

They're honest in that when the product is out of stock they don't hesitate to let you know on time. I believe the product worth its price. Waiting to receive my order to have the real experience.

11 de maio de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

life like

I am happy that I got my new friend. It did have the wrong color eyes and no wig, but they messaged me back right away and assured me that the right ones will be in the mail. and she is a very cute life like. and a few fingernails came off real easy. But I’d have to say I’m happy with my order.

8 de maio de 2024
Opinião espontânea
logótipo da Ussextoy

Resposta da Ussextoy

Hello Leif Rofkar,

Thank you for your recent order with us. We appreciate your support.

We understand your request to maintain the order for the second 140cm doll while seeking a refund for the first doll promptly. However, we encountered an issue with your shipping address, lacking a house number and phone number, which prompted our after-sales department to seek clarification to ensure smooth and timely delivery.

Upon receiving the correct address from your feedback, we took immediate action. Within 24 hours of your payment, we expedited the shipment, updated the tracking number, and processed the refund for the first doll.

As a gesture of apology for any inconvenience caused, we have included an additional set of doll hair, clothes, and eyes as a complimentary gift, as stated in our initial email correspondence.

Your package is currently in transit, and we are committed to monitoring its progress until it reaches you. If you require further assistance, please don't hesitate to reach out to us.

Best Regards,
Ashirley

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