V&Me - The best baby food in town Opiniões 

54
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Our little one was/is a (welcome!) surprise third baby with a fairly big gap to his two older brothers and I WISH VandMe had been available with my first two! He is eating 10x better than his big brot... Ver mais

Classificada 5 em 5 estrelas

V&Me takes the stress out of weaning and cooking for your baby. Not only is the food nutritious and fresh, but the extra information the team provide you with is exceptional. From nutritional advice t... Ver mais

Classificada 5 em 5 estrelas

An incredible part of our daughter’s weaning journey We’ve been with V&Me since our daughter started weaning, and our experience has been incredible. She’s now almost one and has just moved o... Ver mais

Classificada 3 em 5 estrelas

We have had a different experience unfortunately even if we wanted to love it, we did not. Not only the baby did not like the food, but they delivered solid instead of smooth as originally ordered and... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Produção de produtos alimentares

Escrito pela empresa

Guilt-free alternative to home-cooking, planned by leading expert dietitians, delivered daily whenever you want. Award-winning fresh and allergen-friendly meals for your little one, cooked from scratch.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

54 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(54)

26 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Food quality + Delivery Service

As a parent, discovering V&Me has been a game-changer! Their commitment to food quality is outstanding.
The delivery is swift and reliable, ensuring that these nutritious delights are at my doorstep just when i need them. Thanks to V&Me, feeding my toddler wholesome meals has never been this easy and delightful!

8 de janeiro de 2024
Opinião espontânea
logótipo da V&Me - The best baby food in town

Resposta da V&Me - The best baby food in town

Dear Matina,

I am Mulu - one of the founders at V&Me.

Firstly, please accept my most sincere apologies for the experience that you have had. It must have been very unpleasant for you and worrying to think it could have been the baby!

This is a very serious complaint and the first that we have received in our 3-years operations. As you can understand, this has serious implications on our reputation and business. On the personal side I also use the service every day myself for my two young children. My husband and I started the business to try and make life easier for parents like us and we know how important it is for people to be able to trust our service. So both business wise and personally, we take safety and hygiene extremely seriously.

We have sent you a letter with more details but I also wanted to update you on the conclusions from our investigation and steps taken around:

1. Checking record of quality and delivery time of supplies
2. Revisiting our safety records (including cooking and chilling times, fridge temperature controls, packaging times, etc.)
3. Other deliveries on the day (200+ meals were sent on the same day)

The review has been conducted under the supervision and guidance of our retained Food Safety Advisor, who is a Fellow of the Society of Food Hygiene and Technology (FSOFHT), a Member of The Royal Society of Public Health (MRSPH) and a Preventive Controls Qualified Individual (PCQI), with over 40+ years professional experience in Food Safety, Legality, Quality & Integrity.

All above was in line with our standard and H&S regulations (we have a 5 star hygiene rating from FSA), and we have not received any other complaints.
We have also sent sample of the food from the day and random samples in the subsequent two weeks for microbiological analysis.

The test results all came back clean.

It is the considered opinion of our retained Food Safety Advisor, that this product would have been extremely unlikely to have resulted in any form of food poisoning or food borne infection in any consumer, whether an otherwise healthy adult, a baby, an infant, a child, elderly or immunocompromised person.

We as a team take a lot of pride in what we do and I hope this thorough analysis has showcased the very high self-imposed standards that we follow.

Thank you again for choosing us in the first place.

Kind regards,
Mulu

Classificada 5 em 5 estrelas

Delicious, easy, worth it!

Really great service, menu updates at the start of each week, speedy & punctual delivery and varied food that my hungry babe is loving! It’s a delight for us all.

12 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Worth every penny!

Worth every penny!
I’ve been using V&Me for around 4 months. The food is top quality and really tasty - the children love it and so do I! It is evident that great care is taken into getting the flavours right. It’s super healthy and totally sugar free and made perfectly for the age of the child so I know there’s no junk going into little tummies. As a result I have healthy children who are exceeding all developmental milestones, and are developing a broad palette for a wide range of tastes in both local food and food around the world. I can’t recommend this company enough - from the top executives to the delivery workers, everyone is so nice and friendly and quick to respond when I have a question or a change to make. I wish this company all the best and really hope they succeed! Please support this wonderful business as it deserves more customers. It’s worth every penny spent!

12 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing food that our one year old…

Amazing food that our one year old daughter loves and brilliant customer service too. Easy to serve, proper food that I trust and a great way to get more diversity into our daughter’s diet. The customer service is second to none - I always receive a response immediately and the team are very friendly. Couldn’t recommend more.

12 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Weaning made easy

Weaning made easy! We were so nervous about weaning and V&Me really changed this for us. It made it so easy and our little one has tried foods that I never had until I was an adult. We highly recommend!

2 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I absolutely loved our journey with you…

I absolutely loved our journey with you V&Me. It’s really saved me so much time and sanity. The food was always freshly prepared, packaged and delivered to a high quality. It was great how you could pick your meals the week before, based on the menu.
I wouldn’t hesitate to recommend.

19 de outubro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Great food

Tasty, fresh and healthy food for my baby.saves me a lot of time which I spent with my baby (priceless). Also, customer service is great. I highly recommend

17 de setembro de 2023
Classificada 5 em 5 estrelas

This is demanding business model but…

This is demanding business model but the team at V&Me are executing it to perfection. Excellent meal plan, reasonable cost, never missed an order come rain or shine, and supper responsive customer service team. Highly recommended.

15 de setembro de 2023
Opinião espontânea

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