Vape 360 Uk Opiniões 

318
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Ordering was straight forward tho its hard to navigate account and wanting to look at points and how to spend them, i find sometimes i put stuff in a basket and log into account only for things not to... Ver mais

Classificada 5 em 5 estrelas

I wouldn't use anyone else for my vapes. I tried Mandarin dojo refills this time as my regular fizzy cherry were out of stock. Unfortunately I didn't like it but my sister does. So she is now enjoyi... Ver mais

Classificada 5 em 5 estrelas

Used this family run company for quite awhile now. Recently had an issue with an order placed (possibly fault on RoyalMails side) so reordered and the same thing happened again. Contacted Vape360 and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Best and most reliable vape supplier I've used. Been a regular customer for nearly 2 years since swapping ciggys for vape. And in all orders have been trouble free, quick delivery and free deliv... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cigarros eletrónicos

Escrito pela empresa

Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

318 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 53% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(318)

138 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Fantastic company and vapes only use these now…

Fantastic company only use these now after trying many others. Vapes are all good flavour and last the same as they should obvious every now and again you get a bad one but that’s the manufacturer problem not vape 360.
After a recent order I’ve had to contact them, I got to speak to a human who was helpful and polite he solved my tiny problem straight away. Would highly recommend vape 360

30 de julho de 2024
Opinião espontânea
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Resposta da Vape 360 Uk

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Classificada 5 em 5 estrelas

Great company

I’ve been using Vape 360 for a while now and wouldn’t use anyone else, lots of choices of different flavours to choose from and good prices.

18 de julho de 2024
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Resposta da Vape 360 Uk

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Classificada 5 em 5 estrelas

Excellent Customer Care

Excellent offers, prompt delivery, excellent customer care 👍

10 de julho de 2024
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Resposta da Vape 360 Uk

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Classificada 4 em 5 estrelas

Got there in the end, thanks

I give 4 stars only due to some errors in my order, I ordered 6 boxes - 4 wrong, 1 missing. After an initial frustrating communication experience the team there were good to communicate and resolve by sending a postage label link to send the incorrect items back and send the correct items out, these arrived quickly. Had an issue with the missing box but it did appear a few days later.

Sometimes things do go wrong in ordering online, I’d say the best thing to do is to understand this is not done on purpose as it would be bad for the business involved, stay calm and talk to them clearly about your issue. In Vape360’s case that’s what I did, they to their credit communicated well and resolved the problems amicably.

I would say to them to keep doing this because from a customers point of view, you feel frustrated, angry and let down. The way you fixed this was good but the communication was what meant most during the process and that’s appreciated.

Thank you.

7 de julho de 2024
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Resposta da Vape 360 Uk

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Classificada 5 em 5 estrelas

Amazing flavours

the delivery was quick. They have amazing flavours that you can't find in shops. The taste of the disposables were amazing as were the e-liquids, they are also cheap and affordable and plus the free delivery and free returns. i highly recommend using this company

13 de junho de 2024
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Resposta da Vape 360 Uk

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Classificada 5 em 5 estrelas

Brilliant customer services

Brilliant customer services.
See you again

1 de junho de 2024
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Resposta da Vape 360 Uk

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Classificada 5 em 5 estrelas

Excellent service

Excellent service, great people to do business with.

1 de junho de 2024
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Resposta da Vape 360 Uk

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Classificada 5 em 5 estrelas

Great service

Great service, great flavour when it arrives

31 de maio de 2024
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Resposta da Vape 360 Uk

Thank you so much for this amazing review! We're thrilled you had such a positive experience with Vape 360. Your feedback means the world to us and motivates our team to keep delivering the best service possible.

Team Vape 360

Classificada 5 em 5 estrelas

Great customer service every time

Great customer service every time! I’ve ordered from a number of companies selling same products but customer service has been unhelpful and frustrating. Since I started ordering from this company, they have given me no reason to shop anywhere else. Keep up the great work!

30 de maio de 2024
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Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Classificada 5 em 5 estrelas

Great service and 100% reliable

Great service, next day delivery, great prices! And an actual human you can speak with if you have any problems - in this day and age that’s rare! Lovely company, highly recommend

31 de maio de 2024
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Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Classificada 5 em 5 estrelas

10/10

Excellent company always send on time and will help in anyway they can to sort if I have an issue. Great vapes too! 10/10

24 de maio de 2024
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Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Classificada 5 em 5 estrelas

I’ve been ordering from Vape 360…

I’ve been ordering from Vape 360 regularly for a long time now. Deliveries always arrive efficiently and are far cheaper than my local Vape shops. Excellent customer service, with a great range of products.

22 de maio de 2024
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Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Classificada 1 em 5 estrelas

They have supplied vapes to my 15 year…

They have supplied vapes to my 15 year old daughter.
How are you not varifiying ages? This is illegal.

22 de maio de 2024
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Resposta da Vape 360 Uk

We take age verification extremely seriously and are concerned about this allegation. We have a strict age verification process with 1Account that verifies every customer's age before any order is processed or shipped.

We fully comply with all legal requirements and would never knowingly sell to minors. Please contact us directly at [email/phone] so we can investigate this matter immediately and provide you with full details of our verification procedures.

Classificada 5 em 5 estrelas

Fantastic Service

I've been shopping online monthly with Vape360 for about 12 months. I always find the goods are received on time and in good condition. Today I received my regular oder and found that I had been sent some incorrect products - the first time this has ever happened and clearly a genuine Mistake. I called up and spoke to a real person (John), who apologised for the error, told me to keep the additional products and that he would send out the products I was missing within 24 hours, and email me the tracking details. This is proper old fashioned customer service from a family-run small business! I couldn't have asked for a better response. I will continue to shop regularly with vape360, and would highly recommend them for online shopping and excellent customer service. Many thanks, Sakura

24 de abril de 2024
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Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Classificada 1 em 5 estrelas

Wrong item recieved. Awful customer service.

I was sent the wrong item which is not the end of the world but when I contacted customer service to enquire as to why the wrong item was sent to me, their exact reply was - "yes we know we send different one as the one you order is out of stock, if you don't want to use it send it back." If that isn't terrible customer service, I'm not sure what is. 1 star is generous.

2 de abril de 2024
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Resposta da Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Classificada 4 em 5 estrelas

Generally good stick of vapes and…

Generally good stick of vapes and flavours. Decent prices. Only reason for 4 stars is they obviously close at the weekend and once open often don't process orders until 5pm on a Monday so if you order after 5pm on a Friday, you often don't get the parcel until the Wednesday. Other than that, Great service.

8 de março de 2024
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Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Classificada 1 em 5 estrelas

Rubbish

Rubbish. Don't order from them. I ordered two different vape juices and they emailed me saying one isn't in stock so do I want x2 Blueberry, so I emailed back saying No ill order another juice as I didn't want two of the same juices...they sent x2 Blueberry anyway. Quick to take my money but but happy to mess up my order.

21 de março de 2024
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Resposta da Vape 360 Uk

We're truly sorry to hear about your disappointing experience with Vape 360. This is not the standard we strive for, and we take all customer feedback seriously. We'd like to make this right and turn your experience around.

Please contact us directly at [email/phone] so we can discuss a resolution that works for you. Your satisfaction is our priority, and we're committed to ensuring every customer leaves happy with their purchase and service.

Classificada 5 em 5 estrelas

Vape 360

Have been using these guys for a while now and can't fault them in any way. Excellent service, fantastic delivery, always there to help if you have any questions or need help with vapes etc. I would recommend to anyone who wants to stop smoking and try vapeing. Fantastic 👍

15 de março de 2024
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Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Classificada 5 em 5 estrelas

Eleaf tc40w

Great products at a very competitive price. Fast free delivery. Would highly recommend.

3 de dezembro de 2023
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Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

Classificada 5 em 5 estrelas

amazing service!

I HAD problem with an order - it was rectivied with a quick phone call - great service

8 de março de 2024
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Resposta da Vape 360 Uk

We're over the moon reading this! Your kind words about our service mean everything to us. Thank you for being such a valued customer and for taking the time to share your experience.

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