Vapestorm Opiniões 

1455
•
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have been using vapestorm for a few years now, it is so easy to order & it's delivered to your door within a few days. The communication & updates are brilliant & their pricing is really reasonable... Ver mais

Classificada 5 em 5 estrelas

Only used this company twice. So left review till second order delivered. Great big 30% off list price gives terrific value. Yes - I did a compare across various sellers. Very swift - free -deli... Ver mais

Classificada 5 em 5 estrelas

I placed a bulk purchase of 50 bottles of liquid knowing that the government imposed tax is coming. I'm a repeat customer as this store has everything I want at the best prices around. Plus the delive... Ver mais

Classificada 5 em 5 estrelas

I have used this site regularly over the last couple years because of their cheap prices & fast delivery. I must now also compliment their after sales service. I recently had an order & only half... Ver mais

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4,9

Excelente

TrustScore: 5 em 5

1 mil opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,9

Todas as opiniões

(1455)

208 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

This is my first order with Vapestorm.

This is my first order with Vapestorm. I found the website to be easy to negotiate (and forgiving!). The prices are competitive and I placed my order. The feedback and information was excellent and I saw that my order had been picked and dispatched within 20 minutes. Delivery (free) was in the middle of the schedule, and by Royal Mail, so good updates and delivery from people who know where you. I wish I had found this company before now.

2 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service. Always had my delivery when stated and only once in 11 months have they not had a product I ordered. They contacted me to see if I wanted a replacement or a refund on my partial order. I asked for refund and got it right away very pleased with this company.

23 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I would not use this company again

I would not use this company again. I purchased 200 bottles of Crystal Vape Liquid, as they present themselves as wholesalers in the product description. I selected 24 hour delivery because we required the stock urgently.

By 4:20pm the following day, I received an email advising that items were out of stock. After agreeing alternative flavours, I contacted Stephen via WhatsApp to confirm dispatch, only to be told that further flavours were also unavailable.

At that point, we cancelled the order due to the lack of organisation. It is unacceptable to advertise wholesale quantities if you are unable to fulfil them. I also found Stephen’s communication to be unprofessional. He stated, “That’s right. We’re not able to dispatch 100 bottles of liquid overnight either,” which directly contradicts the 24 hour delivery option offered at the point of purchase.

They then proposed delaying dispatch or sending the order in parts, which did not meet our needs. If you are purchasing in bulk, I strongly recommend using a supplier that can reliably operate as a true wholesaler.

EDIT - Response

“Here at Vapestorm, we offer our customers same-day dispatch and free UK delivery when buying our Ske Crystal Nicotine Salt Juice. It sounds like a great offer so far.”

Unfortunately, this was not our experience. Communication from VapeStorm was poor throughout. At 4:20pm (the following day) we were informed that the Strawberry Burst flavour was out of stock. By 4:30pm we had selected alternative flavours, only to be told again at 6:30pm that additional flavours were unavailable, without any clarity on which ones.

At that point, we decided to cancel the order. While multiple deliveries had been mentioned, there was no clear breakdown of quantities or what would actually be supplied.

Fortunately, we have since sourced the same products from another supplier at a significantly lower price.

23 de março de 2026
Opinião espontânea
logótipo da Vapestorm

Resposta da Vapestorm

We’re very sorry for the inconvenience caused, and we completely understand your frustration. We feel exactly the same when our own orders are delayed by a day or two due to items going on back order — we know how frustrating this can be, especially when the stock is needed urgently.

That said, we would like to clarify what happened with your order. Regarding the 200 bottles, we clearly advised that 100 of those bottles could be dispatched with a 2-day delay, whilst the remaining items would have arrived within the delivery timeframe selected at checkout without any issue.

We communicated this as promptly and transparently as possible and also offered alternative solutions, including flavour substitutions and split shipment options, to help accommodate your needs.

We’re sorry if the tone of communication did not meet your expectations, this was certainly not our intention, and we will take this on board to ensure a more professional experience going forward.

Thank you for your honest feedback; it is genuinely appreciated and helps us improve our service.

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