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Vayesuitcases Opiniões 7

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TrustScore: 3.5 em 5

3,3

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3,3

Aceitável

TrustScore: 3.5 em 5

7 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 1 em 5 estrelas

Achtung Betrug und Finger weg von…

Achtung Betrug und Finger weg von dieser Firma! Habe bestellt und bezahlt, kriege weder die Ware noch eine Antwort auf meine Nachrichten und Mails!

10 de abril de 2026
Opinião espontânea
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Resposta da Vayesuitcases

Hi Minela,

We’re sorry to see your review and understand your frustration.

However, we would like to clarify that we have already asked multiple times for you to contact us via email so we can properly assist you. Unfortunately, we have not received any email from you so far.

We kindly ask you to reach out to us directly at our support email so we can look into your order and resolve this for you as quickly as possible.

Our team is here to help and we always make sure every customer is supported.

Kind regards,
Vaye Support Team

Classificada 5 em 5 estrelas

Perfect travel

Perfect travel case. Proud to travel with this. Very nice finish and rock solid appearance.

12 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Rückerstattung trotz PayPal-Fall bis heute nicht erhalten

Ich habe meine Bestellung frühzeitig storniert, was mir auch bestätigt wurde. Man teilte mir daraufhin mit, dass mir der bereits bezahlte Betrag für den stornierten Koffer auf mein PayPal Konto zurücküberwiesen wird.
Trotz mehrerer Kontaktversuche und laufendem PayPal-Fall habe ich mein Geld nicht zurückerhalten. Auf Anfragen Antwortet der Verkäufer nicht mehr.

31 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Aluminum Suitcase

Bought an aluminum suitcase for my daughter for Christmas. Even though Vaye were a little too optimistic in terms of delivery time when ordered, due to the Black Friday/Christmas rush, Vaye customer service was very responsive and helpful. Among other things they called DHL on my behalf, and it arrived the day before Christmas. It has just had its first journey to Dubai and my daughter is over the moon with it....You can't avoid a few scratches, even some small dents, when you are checking in an aluminum suitcase, but most of them you can easily wash off. I think I will order the black version of it for myself next! 

1 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

UK BUYERS BEWARE

UK BUYERS BEWARE. I bought a suitcase for £280 in July 2025 which never arrived. They sent another which was subject to a further £80 import fees. I didn’t want to pay even more and they said to wait till customs returned it and they’d refund me. They’ve now changed their minds and are refusing to refund me, stating their ‘14 day return policy’ despite telling me to wait till the suitcase is returned by customs. They still have my money. They’re not replying to my emails. I contacted them via Instagram and they blocked me. Very very shady business. I’ve reported them to Trading Standards.

31 de julho de 2025
Opinião espontânea
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Resposta da Vayesuitcases

We’re truly sorry to read your review. Our customer service team has reached out to you multiple times to resolve this matter, but unfortunately we haven’t received the necessary cooperation or responses from your side to complete the process.

We would also like to clarify that the situation described was caused by circumstances beyond our control and by your own decision not to pay the import fees, which led to the return process. It’s unfortunate that you chose to leave a public review based on this misunderstanding, as our team has been in active contact and has followed our policies transparently throughout.

If you’d like to reopen communication, please reach out to our support team via our official email — we’re always happy to assist and find a fair solution.

Kind regards,
The Vaye Suitcases Team

Classificada 5 em 5 estrelas

Amazing suitcase!The design is really…

Amazing suitcase!The design is really very beautiful. Very happy with it

22 de agosto de 2025
Opinião espontânea
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Resposta da Vayesuitcases

Thank you so much for your kind words! We're thrilled to hear you love the design of your suitcase and that you’re happy with your purchase. Wishing you many enjoyable travels with it! ✈️🧳

Kind Regards,

Vaye suitcases Team

Classificada 5 em 5 estrelas

Schmuckstück mit top Preis-/Leistungsverhältnis

Ich habe einen Xavi Aluminium Carry on in Deep grey gekauft. Der Koffer kam gestern sehr gut verpackt und absolut einwandfrei an. Die Farbe sieht super aus und die Verarbeitungsqualität ist sehr gut. Meine Frau hat einen Rimowa Cabin und im Vergleich dazu kann der VAYE Koffer mithalten. Die Optik außen ist fast identisch, beim VAYE werden mehr Nieten gesetzt. Die Unterteilung innen ist prinzipiell gleich gelöst. Die Schlösser und Dichtung des Rahmens ist nicht zu unterscheiden. Die Rollen sind etwas größer. Die Aufhängung der Rollen ist genietet, das sieht wertiger aus als beim Rimowa. Ich hatte vor dem Kauf zwei Fragen an VAYE gesendet, die sofort beantwortet wurden. Insgesamt bekommt man ein super Preis- / Leistungsverhältnis und eine tolle Optik.

23 de julho de 2025
Opinião espontânea
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Resposta da Vayesuitcases

We really appreciate your detailed feedback! So glad to hear your Xavi Aluminium Carry On lived up to your expectations – have an amazing time traveling with it!

Kind Regards,

Vaye Suitcases Team

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