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Vanilla Blush Medical Ltd Opiniões 659

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Amazing and friendly staff who make the process of ordering stoma support products easy. Very knowledgeable and helpful when discussing options. Nicola who owns the brand made me feel totally at ease... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic company. Very helpful on the phone. The support belt is brilliant. Very soft material and easy to put on. Good design and stays put even when gardening. Will definitely be getting more. Tha... Ver mais

Classificada 5 em 5 estrelas

The team at Vanilla Blush always go above and beyond they make everything so easy and stress free and always keep me updated on when I can order new products couldn’t do it without them.

Classificada 4 em 5 estrelas

VB are a caring and supportive company that will go the extra nine yards to satisfy their customers! Nic will personally see to it that each client is cared for, offering sound advice. In my own per... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de equipamento médico
  2. Fornecedor de equipamento para deficientes
  3. Cirurgião gastrointestinal
  4. Loja de artigos hospitalares
  5. Farmácia

Escrito pela empresa

Designed with dignity. Backed by experience. Vanilla Blush creates comfortable, supportive medical garments for people with a stomas, incontinence or abdominal wall and groin hernias. Founded by former Neuro Intensive Care Nurse and stoma patient, Nicola Dames. Our products combine clinical understanding with real-life experience. We are an NHS-approved supplier, operate across the UK and Europe, and are committed to providing expert, compassionate support to every customer.


Informações de contacto

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Free Fitting Service.

We offer a free consultation fitting service with one of our experts.

4,8

Excelente

TrustScore: 5 em 5

659 opiniões

5 estrelas
4 estrelas
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2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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Classificada 5 em 5 estrelas

From start to finish

From start to finish, every one has been so kind . The process is fast . Pick my item and delivery was completed quickly

1 de janeiro de 2026
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Resposta da Vanilla Blush Medical Ltd

So kind of you to say, Mark. Really appreciate the review. Team VB

Classificada 5 em 5 estrelas

Very satisfied returning customer

I have used this company before and have found their prices and service excellent.

28 de dezembro de 2025
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Resposta da Vanilla Blush Medical Ltd

Hi Sheila.

Thank you very much for this review. VB Team

Classificada 5 em 5 estrelas

The experience was great

The experience was great. Staff answered emails quickly, the underwear I ordered are of excellent quality and very well made.
I did run into a bit of a problem due to size. My refund was made without hesitation or questions.
A great company to do business with.

28 de novembro de 2025
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Resposta da Vanilla Blush Medical Ltd

Such a lovely review to read. Delighted we could serve you. If you need anything else please do not hesitate to contact us. Team VB

Classificada 4 em 5 estrelas

It arrived !

7 de janeiro de 2026
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Resposta da Vanilla Blush Medical Ltd

Great to hear Bryan. Happy New Year to you. Team VB

Classificada 5 em 5 estrelas

3rd time purchasing the hernia vest

3rd time purchasing the hernia vest. They're a life saver as theres nothing else to suit my problem as belts aren't big enough. Service and speed was exceptional. Thanks to all

21 de dezembro de 2025
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Resposta da Vanilla Blush Medical Ltd

Hi Mark. Happy New Year. Thanks for the lovely comments. Delighted you are happy. Team VB

Classificada 1 em 5 estrelas

Customer service 5* Product 1*

Customer service was amazing, the lady on the phone was so warm and welcoming.

However the product i use and was provided are the only reason this is a 1 star review, the product was a hernia belt, it did not work in the slightest and with a parastomal hernia it is important for me to have that comforting yet safe fit. The belt kept slipping down even at its tightest, and it was incredibly small in width so It didn't actually support my hernia in that respect either.

27 de novembro de 2025
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Resposta da Vanilla Blush Medical Ltd

Hi Josh. Sorry to hear the product didn’t work for you. I am highly confident following a chat on return from Christmas holidays we will be able to solve this issue for you. Sounds to be like you are in the incorrect size and depth. Merry Christmas. Will speak in New Yesr.

Classificada 5 em 5 estrelas

Comfort and being discreet

Warm welcome and great choice to choose from... Also very friendly advice.

3 de novembro de 2025
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Resposta da Vanilla Blush Medical Ltd

Very kind, Asma. Thank you. VBTeam

Classificada 5 em 5 estrelas

Excellent Quality and Customer Service.

I love their quality and the confidence I gain. Customer service is exemplary!

29 de novembro de 2025
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Resposta da Vanilla Blush Medical Ltd

Hi Marge. Thank you for giving us this 5 star review. We are so pleased. Wishing you a Merry Christmas from the Team at VB.

Classificada 5 em 5 estrelas

Excellent product and service

Very pleased with my order, perfect pants to me for someone with a stoma. Excellent service, made a request to delay my delivery because I wasn’t returning to the country for a few days and they responded to say no problem and delivered it just after coming back home.

29 de novembro de 2025
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Resposta da Vanilla Blush Medical Ltd

Thank you so much, Jane. We are delighted you are happy with our products and service. Wishing you a Merry Christmas and a healthy New Year. Team VB

Classificada 5 em 5 estrelas

My Go To for Underwear & Supportwear

I’ve been using Vanilla Blush since I met founder, Nic, at an ostomy supplies event not longer after I’d had my ileostomy formed back in 2012. They are my go to for underwear and support-wear, I’ve always found them to be attentive, customer focused and it feels like they make the whole online experience feel more personal. Plus the quality is top notch.

29 de novembro de 2025
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Resposta da Vanilla Blush Medical Ltd

Hi Angela. Thanks very much for this lovely review. We are delighted you are happy with our product and service. Wishing you a Merry Christmas and a healthy and joyful New Year. Team VB

Classificada 5 em 5 estrelas

Issues promptly resolved

After my previous review, Nicola from Vanilla Blush contacted me and we have resolved my previous issues. My query was handled quickly and efficiently and I have reflected this on my review.
I Risby

28 de novembro de 2025
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Resposta da Vanilla Blush Medical Ltd

Hi Ian. Sorry to see you’ve given us a 1star review. I’ve taken the liberty to look into this for you. Order number 129159 was placed during Black Friday, 50% off was not available during Black Friday on multiple packs. I can only apologise but I never saw the email looking for a replacement vest being sent with this order. I’ve looked through the emails I have access to and yes, you are completely correct, you did send an email and it doesn’t look like I replied to it. I can only put this down to human error during a very busy time for us. In terms of the vest with holes, I have no access to that email right now but will make this a priority on return to work on Monday. I am sure we will be able to assist you, restoring your long term faith in our brand. Team VB

Classificada 5 em 5 estrelas

Essential products for ostomates.

I first bought Vanilla Blush products from my hospital bed after stoma surgery. Ive never looked back, their underwear and support garments are awesome of ostomates looking for some some extra support for their stoma and bag. Their shorts and leggings give my bag support while I exercise without being restrictive.

28 de novembro de 2025
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Resposta da Vanilla Blush Medical Ltd

Gillian. Thank you so much for taking the time to give us this review. We are thrilled you are happy. Wear with pride. Wishing you a Merry Christmas from the team at VB.

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