Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Superbe démarche déjà. Ensuite, les produits sont top, le cuissard est de loin de le meilleur que j'ai utilisé.. BRAVO pour ces produits étiques et performants ! Plusieurs mois d'utilisation et tjs e... Ver mais

Classificada 5 em 5 estrelas

I chose Velor because of sustainability considerations. My concerns were not knowing the fit and quality when buying a brand online. I was very happy with the products received: as a Dutch woman I... Ver mais

Classificada 5 em 5 estrelas

Initial shirt order was too small. Returning was easy. The replacementshirt was unfortunately sold out at the site but Velor managed to get me a XXL version anyway. Great compliments

Classificada 5 em 5 estrelas

1 mois et demi que j'utilise le velor cuissard cargo . Je revis enfin un cuissard qui me convient pour les courtes et surtout longue sortie ultra distance je recommande a 100% très bonne coupe ainsi... Ver mais

Informações sobre a empresa

  1. Ciclismo de estrada

Escrito pela empresa

Sustainable cyclewear that contributes to a world that we can continue to enjoy! With minimum impact on nature and a positive impact on the world and the people around us. Quality, comfort and sustainability are a great combination and we are happy to show you that!


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

192 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(192)

44 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Super qualité

J'ai reçu mon cuissard rapidement, la qualité est top !
Testé sur des petites sorties d'1h pour le moment et le confort est au rendez-vous :D

12 de setembro de 2025
Classificada 5 em 5 estrelas

Achat d'un cuissard et maillots

Achat d'un cuissard et maillots avant l'été, utilisés tout l'été, super qualité, super confort . Service client très réactif et disponible.
Je recommande

1 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellente expérience avec Velor

Excellente expérience avec Velor Cycling. Les vêtements sont d’une qualité remarquable et d’un confort exceptionnel. Le service client s’est montré très réactif et disponible, faisant le nécessaire pour que je reçoive mon colis rapidement. Une marque sérieuse que je recommande vivement !

3 de setembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Super Design

Super Design, tissu ne tenant pas chaud. Manches bien ajustées au contact du corps. Mesurant 1m65, j'aurais dû prendre en taille S, en effet, la fermeture éclair fait un bourlet en bas du maillot.

15 de julho de 2025
Classificada 5 em 5 estrelas

Great bib short

I appreciate the mission of Velor. The cycling bib short is very comfortable, even during very long rides. The fit is perfect.

4 de julho de 2025
Classificada 5 em 5 estrelas

Good quality

Happy with the quality and fit of the bib and the shirt. I also like the reusable packaging the order came in (you can post it free of charge for it to be reused).

8 de julho de 2025
Classificada 5 em 5 estrelas

Very good communication

Very good communication. Package arrived even earlier than expected, nicely packed in a sustainable wrapper. Awesome brand, thanks guys.

4 de junho de 2025
Classificada 5 em 5 estrelas

First Velor bib, my new favourite bib

After purchaisng a jersey and a gilet, I just received a bib.
It's my first non-black bib, absolutely love the colour and the comfort.

For info, I'm a 176cm / 67kg male and took M size. Fit is tight and sporty.

Absolutely love Velor products and will purchase again

25 de maio de 2025
Classificada 5 em 5 estrelas

Testé en voyage à vélo d'une semaine

Testé en voyage à vélo d'une semaine : très bonne tenue de cyclisme. Le maillot a une bonne coupe, et convient même aux épaules un peu larges. Textile qualitatif et respirant.

Le cuissard est très confortable après de nombreuses heures, et les poches latérales sont très pratiques (on peut y mettre même un smartphone volumineux, il se fait oublier). Le cuissard manque un peu d'élasticité au niveau de la ceinture, c'est le seul défaut à améliorer.

2 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

The shorts were faulty

The shorts were faulty.
I bought a short and shirt 2 years ago. And didnt wear it all to much. At most 10 times. Then after a year being in the drawer i put them on and wash it, they fall apart. Contrary to the promise of us being "a strong team and ride thousands of kilometers"

I contact customer support, and Mike kindly tells me thats not supposed to happen. He will look up the same short in his inventory and send it over.

2 weeks later i contact him about if the short are going to be sent soon. As i am cycling in broken shorts at that time.
He says he wont be in his inventory any time soon. He offers me a size smaller, which i decline as it wont fit.
He also offers me to buy a newer pair with great discount. Which i also decline as these shorts havent proven themselves at all at this point.

Then another 3 weeks pass. And i contact him stating that i would rather have the money for the shorts. As seemingly Mike wants to bleed this conversation dead.

His response is that he doesnt do warranty on 2 year old shorts. As if this whole conversation never happened.

All in all, poor quality product, poor customer service.
The shirt is fine though.

2 de junho de 2025
Opinião espontânea
logótipo da Velor

Resposta da Velor

Dear Victor,

Thank you for taking the time to share your experience with us. We're truly sorry to hear that you're disappointed with the cycling shorts and how the communication unfolded.

It's unfortunate that the product developed a fault after some time, even though it’s now over two years old and beyond our warranty period. That said, our intention was always to find a fair and helpful solution, which is why we initially offered to replace the shorts at no cost, despite them being out of warranty. Unfortunately, your size was no longer in stock, and as an alternative, we offered a newer model at a significant discount to accommodate your situation as best as we could.

We understand that this did not meet your expectations, and we regret if it came across as unwillingness to help, that was never our intention. We also apologize if the communication felt delayed or unclear at times; we take that seriously and will discuss it internally to improve for the future.

We're glad to hear that the jersey has held up well and that you were happy with it. We appreciate you mentioning that. If you'd like to discuss the situation further or explore a new solution, you're always welcome to reach out to us again at info@velor-cycling.com.

Kind regards,

Team Velor

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