Great sales team who were more than helpful. The installation team were also great when we had a slight delay in the delivery. The machine itself makes great coffee
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Leia as opiniões dos outros
Our first machine had problems - no fault of Vending Sense - but they replaced the machine immediately with no trouble. Our experience has been wholly positive throughout. We now have machines from Ve... Ver mais
We recently moved to Vending Sense and I can say that 3 months into our contract, its been the best decision we made as a business considering our past experiences with a different supplier. The cu... Ver mais
A empresa respondeu
The team at vending sense really go above and beyond to make sure that their promise is kept to ensure a smooth and easy installation. Thank you to all the team from Tilbury Community Association... Ver mais
Informações sobre a empresa
Escrito pela empresa
Vending Sense is transforming refreshment solutions for businesses across the UK, focusing on sustainability, food safety and employee wellbeing. Our mission is to create dynamic environments that fuel ideas, connect coworkers and nurture communities. With a proven track record of excellence, we supply businesses with sustainable equipment to power their teams, complemented by tailored workspace refreshment solutions from start to finish; from commercial coffee machines to vending machines and innovative micro markets. Our dedicated team is committed to supporting you every step of the way. Together let’s reimagine your workplace’s refreshment experience. Get in touch with us today.
Informações de contacto
Unit 4, Maple Park, Essex Road, EN11 0EX, Hoddesdon, Reino Unido
- 020 3865 0708
- hello@vendingsense.com
- vendingsense.co.uk
4,8
Excelente
125 opiniões
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Great Service! Great Product
The machine we ordered is great! Our customers love it, Matt has been very helpful with the whole process.
22 de agosto de 2024
Opinião espontânea
Resposta da Vending Sense
Thank you for taking the time to leave us as review Tom! We are so pleased to hear that your customers are loving their new machine
Highly Recommended
Knowledgeable sales representatives that were personable and able to tailor our enquiry to ensure we got the best coffee machine to suit our limited work space but also justify the volume of hot drinks we currently produce.
Thumbs up all around….
16 de agosto de 2024
Opinião espontânea
Resposta da Vending Sense
Thank you for your review AJ! We are so pleased to hear that we could provide you with the perfect coffee machine
Great service and products.
Great service and products.
Always quick responses & deliveries
15 de agosto de 2024
Opinião espontânea
Resposta da Vending Sense
Thank you for taking the time to leave us a review Naomi! We are so pleased to hear that you are enjoying our service.
Amazing Service!
The orders are always accurate. Amazing service.
No matter how big or small the order is, it is always delivered in good time frames!
9 de agosto de 2024
Opinião espontânea
Resposta da Vending Sense
Thank you for taking the time to leave us a review Chloe! We are so pleased to hear that you are enjoying our consumables service
Great company!
Very fast delivery service with the consumables and really friendly staff who are always happy to help.
14 de agosto de 2024
Opinião espontânea
Resposta da Vending Sense
Thank you for taking the time to leave us a review Julie! We are so pleased to hear that you are enjoying our consumables service, we look forward to continuing to serve you.
Vending Sense provide our equipment and…
Vending Sense provide our equipment and consumables at a very fair cost with excellent customer service.
Deliveries of consumables is usually made within 24hrs of placing an order.
15 de agosto de 2024
Opinião espontânea
Resposta da Vending Sense
Thank you for your kind words Paul! We are so glad to hear that you are enjoying our service and consumables
Super easy comms
Super easy to communicate with initially and every time since. Vending Sense offered the perfect solution for our office needs and all our staff are all very happy :-)
1 de julho de 2024
Opinião espontânea
Resposta da Vending Sense
Thank you for taking the time to leave us a review John! We are so pleased to hear that you are enjoying your new office coffee machine and our service levels.
Would strongly recommend these coffee…
Would strongly recommend these coffee machines. Great for our office.
8 de agosto de 2024
Opinião espontânea
Resposta da Vending Sense
Thank you for your review Joe! We are so pleased to hear that you are enjoying your new office coffee machine.
The office coffee machine is a…
The office coffee machine is a fantastic addition. It's quick and easy to use, offering a variety of options like espresso and cappuccino. Its reliable performance and easy maintenance make it perfect for busy workdays. Everyone seems to love it!
26 de julho de 2024
Opinião espontânea
Resposta da Vending Sense
Thank you for taking the time to leave us a review Megan! We are so pleased to hear that you are enjoying your new coffee machine.
Excellent Communication
Excellent communication with the vending sense team. Sample coffee provided before delivery. Machine received as expected. Thanks
3 de junho de 2024
Opinião espontânea
Resposta da Vending Sense
Thank you for your positive review! We are so pleased to hear that you are enjoying your new coffee machine.
We were looking for a new coffee…
We were looking for a new coffee machine for our offices. Having spoken to various companies, i felt that Vending Sense were the best. Matthew Brigland our account manager is very easy to deal with & explained everything thoroughly.
5 de julho de 2024
Opinião espontânea
Resposta da Vending Sense
Thank you for taking the time to share your feedback on our service Charlotte. We'll be sure to pass on your kind words to Matthew!
The company has helped me a lot
The company has helped me a lot
They've helped when it comes to ng hours as sometimes my managers are very understanding with my hours as I'm a mother of 5
18 de fevereiro de 2024
Opinião espontânea
Resposta da Vending Sense
Thank you for taking the time to share your feedback on our team Angela, it's great to have you on board!
Completely dishonest service from…
Completely dishonest service from vending sense.
A year in I requested somebody to come look at my machine as there were a fault.
I was then sent an invoice to pay (before they came) for £540. This is despite paying an extended maintenance package, which is compulsory, at £101 a month on top of the machine fee.
I then called to query and was told what I was requesting was not covered in my package.
I then queried what was covered which would allow me to have my machine looked at.
Then got booked in on a service that was covered and had a very nice guy come to look to tell me he couldn’t do anything about the fault, as he couldn’t work out why it was doing what it was doing.
Vending sense then sent me an invoice for £300 and tried to automatically take the payment from my account.
If you can pay to have a professional look over your contract, do that, cause the sales team won’t tell you the half of it.
Easier option, avoid these guys at all costs.
5 de fevereiro de 2024
Opinião espontânea
Resposta da Vending Sense
Hi Thomas,
We are sorry to hear that you feel that a dishonest service has been provided. We apologise for any inconvenience or frustration this has caused you, as it is certainly not reflective of the level of service we aim to provide.
After reviewing our service platform, it appears that the callout was deemed chargeable as no fault could be found by the engineer, as outlined in your signed maintenance agreement.
We’ve made multiple attempts to reach out to you via email and phone to address this issue and provide additional support as we are concerned that there may be a discrepancy in how the events have been interpreted, and we would welcome the opportunity to clarify any confusion.
Your satisfaction is of utmost importance to us, and we are eager to resolve this matter promptly. If you could please get in touch with us, a member of our team will discuss this matter further with you.
Many thanks,
The Vending Sense Team
Customer Service
Mitchell Hosein's customer service from the start was excellent. Always very quick to reply which is very important to us. Overall a great experience from Vending Sense.
19 de janeiro de 2024
Opinião espontânea
Resposta da Vending Sense
Thank you for taking the time to share your feedback on our service Jordan. We'll be sure to pass on your kind words to Mitchell!
Happy customers, would recommend!
Sam helped us choose the perfect coffee machine for our office space in London and made the process very easy and hassle free. Everyone is enjoying using it so we are very happy customers, would recommend!
20 de dezembro de 2023
Opinião espontânea
Resposta da Vending Sense
Thank you for taking the time to share your feedback on our service Hannah. We'll be sure to pass on your kind words to Sam and eagerly anticipate continuing to serve you!
AMAZING Service!
We moved into new office space on Monday 11th, after speaking with the very helpful and fully knowledgeable Sam on 4th Dec - coffee machines, water coolers and services were up and running within a week, AMAZING team work... would absolutely recommend Vending senses, happy customers !
11 de dezembro de 2023
Opinião espontânea
Resposta da Vending Sense
Thank you for taking the time to share your feedback regarding the new office coffee machines, water coolers, and your experience with the Vending Sense team. Your input is greatly appreciated. We'll be sure to pass on your kind words to Sam and eagerly anticipate continuing to serve you!
Fantastic service from Vending Sense
Fantastic service from Vending Sense. Mitchell was great to work with, his was prompt and patient in dealing with us and understood the business requirements. He was always available on the phone or via email and great to work with. Thank you for helping us secure the right machine.
2 de maio de 2023
Opinião espontânea
Resposta da Vending Sense
It's great to hear that you had a positive experience with Vending Sense and our service. We will make sure to pass on your kind words to Mitchell and look forward to the next time we're able to serve you again!
Rates
Service good however the best rates not provided up front on renewal so decided to cut ties.
3 de agosto de 2023
Opinião espontânea
Resposta da Vending Sense
Dear Clifford,
Thank you for taking the time to share your recent experience with our service. We’re pleased to hear that you found our service to be of a high standard.
We understand the concerns you had regarding the payment and want to express our gratitude for taking the time to speak with members of our team, including our director. We apologies for any misunderstanding caused.
Your feedback is important to us and we’re committed to using it to enhance our processes and communication for a smoother experience in the future.
We respect your decision to part ways, and if your circumstances ever change, we would be more than willing to address any concerns you may have and provide you with the excellent service you deserve.
Thank you,
The Vending Sense Team
Highly recommend
Can’t thank the team at Vending Sense enough for supplying our office coffee machine and filtered water tap. Matt was so knowledgeable about the different options available and helped us find the perfect machine for us. Would definitely recommend- thanks again Matt!
3 de julho de 2023
Opinião espontânea
Resposta da Vending Sense
Thank you for sharing your feedback Megan on your new office coffee machine and filtered water tap. We will make sure to pass on your kind words to Matthew!
Happy customer
I am really happy with my new coffee machine, I spoke to Matt and he gave me all the options. Would happily recommend anyone else to use Vending Sense for their office!
11 de julho de 2023
Opinião espontânea
Resposta da Vending Sense
Thank you for your positive review Georgia! We are so pleased to hear that you are enjoying your new coffee machine. We will make sure to pass on your kind words to Matthew!
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