Verizonfios Opiniões 14

I signed up with Verizon during summer of 2025. They have people on the corner and going door to door for them.

I was with Spectrum granted, but Verizon has a better deal. They told that I'll start receiving discounts, receiving gift cards just for signing up with them right.
I deactivated my account with Spectrum even though they always overcharging people after sign up with them. I didn't think that Verizon was a gimmick too.

They had a promotion where I was to receive a $200 Visa gift card for signing up with them after my first 90 days. Never received it. Then I got another promotion for a$200 dollar Verizon digital card back in November of 2025 and I had to redeem in February 13, which was yesterday, right. I logged in on a desktop computer. Tell me why they switched the date to April 14.
Now I'm on the phone with customer service, and I was able to redeem.
They said I would get the digital Verizon card within 48 hours and I never did.
I log in now, and it's like it never existed..
A big company like this.. Scamming people..It doesn't make any sense.

My 100-year-old mother, who lives solely on Social Security, is currently being charged $268 per month for a basic Verizon Fios package: 75/75 internet, basic TV, and VOIP phone service. This cost has increased steadily over the years.

I have contacted Verizon multiple times—most recently just two days ago—literally pleading for any kind of discount or accommodation. I spent over 30 minutes on the phone with a representative who focused on upselling rather than helping. In the end, Verizon would not offer so much as a $1 reduction.

This level of indifference toward a senior on a fixed income is deeply disappointing. Verizon’s approach feels completely heartless. I strongly urge anyone considering Verizon Fios to explore other options before committing to their service.

So I had a great conversation with Grace at the New Jersey office. What a nice lady. She made me hopeful that the gift card promised just might get to me sooner or later. She told me to hang in there. She also explained to me that the $200 gift card I received was the correct one. It wasn’t what the salesman told me, but it was on the contract. I’ll come back when I get the next one for an update. She also told me i could apply the gift card to my bill and it wouldn’t affect my auto pay discount. I’ll keep you posted, but because of Grace I have a couple of more stars.

Poor customer service. they are not very helpful

very deceptive business practices. Upsold me on a higher speed FIOS service on a new location, I was told I could bundle my home and mobile service for a discount - I was unable to do it online because of the massive outages yesterday so I called in. The representative only cared about selling me streaming packages. AFter I politely declined, she directed me back to the website to bundle! Finally, the router for the FIOS service didn't work!

No other company on planet Earth can be worse than Verizon even if they tried

Most rude namely Adolfo. Unprofessional, high strung, irritable always. Snippy. Reported to FCC and he’s empowered to not respond to them or to me. One hand doesn’t have a clue what the other does
They have zero regard for consumer rights and ignores even state legal services

When I called to get service it took the woman ONE HOUR AND THIRTY FOUR MINUTES
I lost count how many times she said oops don’t know what happened but we have to start over again. Transferred me to her own company department where I held forty five minutes only to find out they had been closed since she transferred me
The router had the incorrect SSID AND PASSWORD
Tried countless hours then finally support informed me that was not the correct SSID and PWD no wonder I couldn’t get service working
Then I was informed that the WiFi extender needed to be hard wired and I had to pay to get it done
Rude technician showed up and made a hole through my bedroom wall, didn’t caulk and left all drywall dust pile on the floor. He left a pile of yards of cable sitting directly at my closet door so I couldn’t get in without the risk falling on my face
Second tech just as rude and nasty as the first
Several supervisors called and left messages but no extension called each time and phone rang forever no option to leave a message

I had ACP on phone and relayed the number to the 1 hr 34 minutes staff
Told once you’re set up with service we’ll adjust your bill. She quoted me almost hundred dollars a month
I received messages saying my service scheduled for suspension. Adolfo corporate executive insisted I was wrong and absolutely no suspension was scheduled. Two days later it was suspended
I’m on a heart monitor that requires WiFi
Suddenly Adolfo is emailing for ACP number informed him they were given listen to call and it’s definitely there
There has been no more response to FCC and no contact with me
Yesterday morning I’m awakened just after 4:30 AM from heart monitor that they have no connection
If my rate dropped dangerously low which has happened the alert cannot be sent for emt to get me. They DO NOT CARE they placed my life in danger
My service was suspended for non payment without any notice. None
Tonight my neighbor chatted with their representative and now listen to this chaotic dishonest incompetent company. We were told repeatedly that I had to pay $99 to restore my service. Completely ignored the fact I’m on a life saving device. Then the genius of this all is a NOT corporate customer relations person telling us that it’s MY responsibility to enter my credentials and set up my own ACP

A neighbor works in that industry and all he could do was laugh. Spoke to ACP and it amounts to Nonsense. There you have it. Did not restore my service
They should call on whichever God they pray to that I don’t pass in my sleep

It’s going places. It’s not going to be good for these careless bullies

I hope I have provided more than enough information to have everyone know that this is not a company you want to be involved with
Btw numerous requests were made for Adolfo manager to call and that never happened

TMobile and Metro PCS is rolling out internet service. Check their site for availability in your area if not sign up for the wait list
The more people sign up the sooner they get to your location

That’s the Verizon FIOS nightmare

Senator Booker, NJ division on aging legal advocacy, FCC CFPB. FTC. NJ STATE DIVISION OF HUMAN SERVICES. DIVISION FOR ELDERLY AND DISABLED. NJ GOVERNOR. BOPU. COUNTY OFFICE ON AGING. JEFF COLE 3 on your side TV consumer investigation. Community Health Law Project. Good luck Verizon

2 Years ago we made the change from Spectrum Internet which had CONSTANT issues with connections, to Verizon FIOS and ever since we gotten Verizon FIOS we havent had one service interuption since!! Verizon FIOS is truely reliable and dependable unlike Spectrum Internet and Im a poud supporter of Verizon FIOS!

The tech never comes. No one calls to say why. You call them they say they can't get in touch with tech. 3 days I been waiting.

I have had Fios for over 15 years and their internet speed and reliability is bar none. Even during Covid, with 2 working adults and 3 college students doing online classes our speed never failed us.

I ordered a router to buy outright for $399. I wanted to use my credit card and I wanted a receipt for the router. What I got was an addition of 1/3 of the price of the router on my regular bill. When I asked if it could be a separate charge and receipt I was told that's the way it was done and they could not change it. I did not want to have the price added to my regular monthly bill. This is not ideal. it appears that I can use a credit card but it seems that it would replace the card I use for my regular monthly bill. I did not want that or any of this. I have a budget and this is going to mess that up. And I will now need to find an alternate way to pay for this new increase in my monthly bill for 3 months. I had it all worked out how I was going to deal with this expense. Now that is all shot to hell. I just looked at the bill I was sent and the total is $305.13. My regular monthly bill is around $139 with the 1/3 added price of the router for $133.33 that comes to around $272. I think this is a ploy to added more charges to the bill. This is why I wanted the charges for this router to be separate. I can't separate out the taxes,shipping for the router from the regular monthly bill. I don't understand why Verizon cannot be more flexible in helping their customers. It seems not many people like Verizon (see Verizon fios sucks on facebook) and I can understand why.

I have repeatedly checked for FiOS availability for nearly 15 years, and never once has FiOS ever been available at my home. I've attempted to register as a household and commercial customer. One was obviously more responsive than the other since, within 24 hours of entering my information on the website, the sales team for the business FiOS services called my cell phone. Although I appreciate being contacted about their business Internet services, I firmly emphasized that I wanted their FiOS services and declared that I was not even somewhat interested. The salesperson promised me that they had started a ticket with the engineering team to resolve this, but they have now disappeared and haven't provided me with any further information.

In the township where I live, Verizon FiOS serves 73% of the residents, but it has completely neglected the remaining 27% of the township and has also been careless about the fact that this is the case. I find it quite frustrating that we are stuck in an area controlled by a different service provider who offers inferior service. Which service is now the worst is up for discussion. Either the other service company offers worse service to its current clients, or Verizon doesn't offer any services at all and won't take on the worst service provider in a competition.