Verkind Opiniões 

189
•
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great company, they make it easy and quick to apply. The Doctors and support staff are professional and go out of their way to help with orders. Recently they’ve guided me through getting a prescripti... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Don’t normally write reviews, but on this occasion I am, first just want to say Louise from Verkind she was exceptional she helped me from the very first phone call and I was able to message her thou... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Treat it came highly recommended but does not live up to hype. Initial consultation went well in November but no prescription was forthcoming. Their communications systems are poor ; left hand doe... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

A year ago I gave a negative review due to ongoing frustrations with delivery. I’m pleased to see that they’ve taken comments on board, the ordering, stock management and strain selection pr... Ver mais

A empresa respondeu


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

189 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 81% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(189)

53 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very quick respose

My clinic closed, so these offered onboarding for previous clients. I had contacted another clinic, but after a few days of nothing, I contacted these. I’ve been registered done most of the set up and have my initial appointment this afternoon, all within 2 working days of initial contact. Needless to say the others wont be getting my business now 😂

17 de novembro de 2025
Opinião espontânea
logótipo da Verkind

Resposta da Verkind

Thank you for choosing our clinic and sharing your feedback. We hope your appointment went smoothly. Please feel free to contact us if you need any further support or have any questions.

Classificada 5 em 5 estrelas

Just come on board after my clinic…

Just joining Treat It Clinic after my clinic shutting down. Had a call from Shakir and he was very helpful and guided me through what I needed to do.

11 de novembro de 2025
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Resposta da Verkind

Thank you for sharing your experience. We’re glad Shakir was able to assist you smoothly during your transition to Treat It Clinic. Welcome on board, and please let us know if you need any further support.

Classificada 5 em 5 estrelas

Excellent experience

Moving over from another clinic and Shakir went out of his way to get it sorted. Excellent service. Quick, efficient, and genuine. Many thanks.

11 de novembro de 2025
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Resposta da Verkind

Thank you for your positive feedback. We’re pleased to hear Shakir provided efficient and professional service. Your kind words are much appreciated.

Classificada 4 em 5 estrelas

First timer

Recently transferred over from another clinic, spoke with a gentleman called Shakir who helped me register, very helpful and polite

7 de novembro de 2025
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Resposta da Verkind

Thank you very much for your kind words. We’re delighted to hear that Shakir was helpful and polite during your registration process. We strive to provide excellent service, and it’s great to know that we met your expectations. If you need any further assistance, please don’t hesitate to reach out. Welcome to the clinic!

Classificada 5 em 5 estrelas

I must admit after the day I had…

I must admit after the day I had yesterday with the missed consultation Shakir has gone out of his way today to help me resolve the issue and compensated myself fairly. I wish these mishaps don’t happen and it is unfortunate but I appreciate it’s not intended and been very apologetic and was very quick to resolve my issue so overall I’m happy.

30 de outubro de 2025
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Resposta da Verkind

Thank you for your understanding. We apologize for the missed consultation and appreciate Shakir’s quick help and fair compensation. We value your patience and are committed to better service. Please reach out if you need anything else.

Warm regards,
The Treat It Clinic Team

Classificada 5 em 5 estrelas

Fantastic customer support

Fantastic customer support with the Treat it clinic. They when above and beyond to help me with technical issues mainly caused by myself. Nothing was too much trouble for him.
Many thanks Shakir for all your efforts.
Highly recommended 👌

29 de outubro de 2025
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Resposta da Verkind

Thank you so much for your kind words and positive feedback! We are delighted to hear that Shakir was able to go above and beyond to assist you with your technical issues, and that nothing was too much trouble. Your appreciation means a lot to us, and we will be sure to pass on your thanks to Shakir. We truly value your recommendation and look forward to continuing to support you. If you ever need anything else, please don’t hesitate to reach out.

Warm regards,
The Treat It Clinic Team

Classificada 1 em 5 estrelas

Avoid like the plague

What an absolute joke of a clinic. First off they stole £49 from me and now they are contacting trust pilot to try and get my reviews removed. Avoid this clinic like your life depends on it. There are much better clinics out there, clinics who don't treat you like they are your drug dealer, like treat it do. Clinics that really do care about your health and wellbeing and not just about your money.

27 de outubro de 2025
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Resposta da Verkind

Thank you for taking the time to leave a review, we apologise for your experience and would like to speak with you to discuss how we can review and resolve the issue together.

Classificada 5 em 5 estrelas

Excellent patient support

My advisor Shakir has helped me get my account set up despite issues with my phone browser he has worked with me to resolve this and appointment is booked. Excellent support. Many thanks

22 de outubro de 2025
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Resposta da Verkind

Thank you so much for your kind words! We’re delighted to hear that Shakir was able to assist you and ensure everything was set up smoothly. Your feedback means a lot to us, and we’re glad you had a positive experience. We look forward to continuing to support you in your treatment journey.

Warm regards,
The Treat-It Clinic Team

Classificada 1 em 5 estrelas

Dire service, lousy customer care

I have had repetitively awful experiences with this company over the course of this year.
I can’t believe the number of positive reviews here; are they really genuine?? I’ve been with 2 previous clinics and have been a medical cannabis patient since early 2020.

Communication from treat-it is awful, my mobile phone lists the number of unanswered calls after 20 minutes plus on hold. (Hint - if you call as a new patient the phone is answered more frequently and more promptly than the existing patient line.) My email inbox tells a sorry tale, month after month.

Employees do not understand why the systems in place do not work well for patients and they don’t understand the differences in medications or why the ordering system can be problematic.

The clinicians are generally pleasant and helpful, sadly they don’t run the clinic. The tech lets them down and I’ve been left in online waiting rooms 50 minutes whilst sending messages to the “live” WhatsApp chat. No one bothered to let me know that the clinician was unable to access the system. The only response from the WhatsApp chat, far too late, was completely irrelevant.

Follow up appointment went exactly the same way. No one got in touch to say the scheduled appointment couldn’t happen. When the consult finally happened the oils I’m prescribed were not in stock and a week later I’m still waiting - no communication whatsoever from this clinic.

I’ve found support diabolically lousy. The online formulary is geared towards vaping and supply of bud. I primarily take oils and 4/5 times I’ve tried to order they’re not in stock.
I’ve spent 3 weeks attempting to get my prescription filled and failing.

In my experience this clinic runs like a poorly stocked retail shop that hasn’t bothered with staff training.

13 de outubro de 2025
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Resposta da Verkind

Thank you for taking the time to leave a review, we apologise for your experience and would like to speak with you to discuss how we can review and resolve the issue together.

Classificada 5 em 5 estrelas

Shakir is an asset to your Company

Shakir is a valuable asset to your Company due to his patience & ability in explaining how to complete the registration process & I & my Wife would like to thank him very much.

17 de outubro de 2025
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Resposta da Verkind

Thank you for your kind words about Shakir. We’re delighted to hear that his patience and clear explanations made your registration process smooth and easy. At our company, we believe in providing personalized and supportive care to every patient, and Shakir exemplifies that commitment. It’s wonderful to know both you and your wife had a positive experience. We truly appreciate your recognition and will make sure to pass along your thanks to Shakir. We look forward to continuing to support you both on your health journey.

Classificada 5 em 5 estrelas

Has really altered my life…

Has really altered my life considerably. I have multiple sclerosis and am suffering from PTSD - taking medical marijuana has helped heal both mentally and physically. Could not rate this company higher. Thank you. 🙏🏻

16 de outubro de 2025
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Resposta da Verkind

Thank you so much for sharing your powerful experience. We're deeply grateful to hear that medical marijuana has helped you both mentally and physically, particularly in managing multiple sclerosis and PTSD. Your testimonial highlights the profound impact personalized care and thoughtful treatment can have on quality of life. We are committed to supporting you and all our patients with compassionate, patient-focused care tailored to individual needs. Your trust and positive feedback mean a lot to us, and we look forward to continuing this journey with you.

Classificada 5 em 5 estrelas

Product Review

Product Review: Bonne Nuit Bonbon (BNB)

Following a recommendation from Shakir at Treat It, I tried Bonne Nuit Bonbon (BNB), and I’m really pleased with the results. It turned out to be a great suggestion — gentle, calming, and ideal for evening use.

At 25% THC, the effect is well-balanced: enough to take the edge off pain and stress without being overpowering. It offers a soothing, slow-onset relief that helped promote sleep and relaxation in a natural way.

I'm genuinely thankful to Shakir for recommending this particular strain — it clearly shows he took into account both my treatment needs and my preferences. This kind of personalised support makes a huge difference, and I’m very happy with the outcome.

Service Review: Treat It Clinic & Shakir

I’ve had nothing but positive experiences with Treat It Clinic, and I wanted to take a moment to express my appreciation — especially to Shakir, who has been exceptional throughout.

From resolving a delivery mix-up to following up personally and even including a thoughtful complimentary item, the level of care and attention has been genuinely outstanding. It’s rare to feel this well looked after in any service, let alone in medical care.

The communication was fast, polite, and supportive. Every message made me feel heard and valued. I’ll absolutely continue using Treat It and will recommend them to anyone looking for reliable, patient-focused support.

10 de outubro de 2025
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Resposta da Verkind

Thank you for your wonderful review. We're thrilled to hear that Bonne Nuit Bonbon (BNB) has provided you with gentle, effective relief and that Shakir's personalized support made such a positive difference. At Treat It Clinic, we pride ourselves on offering attentive, patient-focused care, and your kind words truly mean a lot to us. We're glad to know our team, especially Shakir, delivered exceptional service from start to finish. Thank you for trusting us, and we look forward to continuing to support your health needs.

Classificada 5 em 5 estrelas

I don’t know where to start really this…

I don’t know where to start really this company is absolutely fantastic. They’re more interested in you as a person than they are just selling medication. The last company I was with just interested in money and not the patient.
First of all, I would like to thank Joanne Campbell my clinician that checks on me every six month it’s nice to have the continuity of speaking to one clinician
I would also like to find Mohammed Hasan who works in the pharmacy and deals with my prescription? He always gets in touch if there is a problem with your script.
And a really big thank you too, Shakir who puts up with sometimes silly questions I ask but he has the patience to deal with me because he treats me as though I am a friend Next Door she also shows a lot of empathy
But I should say thank you to all the Treat team you have made my life bearable without taking opiates that make me poorly

10 de outubro de 2025
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Resposta da Verkind

Thank you so much for your thoughtful and heartfelt review. We truly appreciate you taking the time to share your positive experience with our team. It's wonderful to hear that Joanne, Mohammed, and Shakir have made such a meaningful difference by providing personalized care, empathy, and support, that is exactly the kind of service we strive to deliver to all our patients. We are proud to have a dedicated team committed to treating our customers like friends and ensuring their well-being comes first. Your words encourage us to keep improving and providing that continuity of care you value. Thank you again for your trust and kind recognition of the Treat team. We look forward to continuing to support you on your health journey.

Classificada 5 em 5 estrelas

Good quality product and excellent…

Good quality product and excellent customer service

10 de outubro de 2025
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Resposta da Verkind

Thank you for sharing your positive feedback! We truly appreciate your kind words about our product quality and customer service. At Treat-it, we strive to deliver not only excellent products but also a seamless and satisfying experience for all our customers. Your satisfaction is our greatest reward, and your support motivates us to maintain and improve our high standards. If you ever need any assistance, please don't hesitate to reach out. We look forward to serving you again soon!

Classificada 5 em 5 estrelas

Shakir was the person who guided me…

Shakir was the person who guided me through my consultation for treat it and he was fantastic, really easy process and and very good customer service

9 de outubro de 2025
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Resposta da Verkind

Thank you so much for your kind words! We’re delighted to hear that Shakir made your consultation experience smooth and enjoyable. Providing excellent customer service is something we take great pride in, and your feedback means a lot to us.

Best regards,
The Treat It Team

Classificada 5 em 5 estrelas

This clinic genuinely cares

This clinic genuinely cares for its patients, not just about cash like some others. Always improving the service which has been great for me.

3 de outubro de 2025
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Resposta da Verkind

Hi Richard

Thank you for your kind words and for recognizing our commitment to truly caring for our patients. We believe that providing compassionate, patient-centered care is the most important part of what we do, and we’re always striving to improve our services to better meet your needs. Your feedback means a lot to us, and we’re grateful to have you as part of our community.

If you ever have any suggestions or need assistance, please don’t hesitate to reach out.

Best regards,
The Treat-It Team

Classificada 5 em 5 estrelas

After a bad experience in the last year…

After a bad experience in the last year decided to stay and customer service has been listening. My service since has been top from all departments.please keep up the good work

1 de outubro de 2025
Opinião espontânea
logótipo da Verkind

Resposta da Verkind

Hi Jason,

Thank you for sharing your feedback. We understand how important it is to be heard, and we’re glad that our team has been listening and improving to provide you with top-quality service. Your satisfaction across all departments means a lot to us, and we’re committed to keeping up the good work. Please don’t hesitate to reach out if you need any further assistance.

Best regards,
The Treat-It Team

Classificada 5 em 5 estrelas

10/10.

10/10.

Very swift with contacting me about the medication.

Otherwise no complaints. Great medicine.

29 de setembro de 2025
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Resposta da Verkind

Hi,

Thank you for your kind review! We’re pleased to hear that our team was swift in contacting you about your medication and that you’re happy with the quality of the medicine. Providing prompt and effective service is very important to us, and your feedback is greatly appreciated.

If you ever need any further assistance, please don’t hesitate to reach out.

Best regards,
The Treat-It Team

Classificada 1 em 5 estrelas

For your own sanity and stress levels…

For your own sanity and stress levels avoid this clinic the best you can!!

I have been a patient for over a year now and can't wait to find a new clinic.

Issues
1. Slow pharmacy
2. Contact slow or cant even get through
3. Doctors give you 1 bit of info 1 month the next month they change what they say and when you mention it they say it was a different product
4. Always low on stock
5. Slow process from request of prescription
6. Out of 16 prescription Ive had from them I can say only 5 I didn't have to call about and chase
7. They are very good at losing your prescription

26 de setembro de 2025
Opinião espontânea
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Resposta da Verkind

Hello,

Thank you for your feedback. We’re very sorry for the issues you’ve experienced with delays, communication, and prescription problems. This is not the level of service we want to provide.

Please contact us directly at 0247 745 0738 so we can look into your concerns and help resolve them. We appreciate the chance to make things right and improve your experience.

Best regards,
The Treat-It Team

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