Excellent customer service from Matthew, and a genuinely nice guy. Didn’t rush us into making any decisions on either the car or the add ons. Got the car earlier than expected. Very professional se... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoMatford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD Exeter, Devon, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Top level service from everyone we delt with at Vertu Exeter. Professional and helpful, without being pushy. Took time to understand what my needs were from a car & very knowledgable in helping me m... Ver mais
A empresa respondeu
Buying a new car nowadays is a whole new experience. The purchase is paperless which can cause confusion with older clients. Vertu ought to keep this in mind! Generally the staff were pleasant and... Ver mais
A empresa respondeu
Excellent and smooth sales experience from start to end. Extremely friendly and attentive sales team, providing great service helping customers to find what they are looking for. In my case there was... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- Loja de peças automóveis
- Mecânica automóvel
- Concessionário de veículos motorizados
- Concessionário de carros usados
Sobre Vertu Motors - BMW Exeter
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contacto
Matford Park Road, BMW, Marsh Barton Trading Estate, EX2 8FD, Exeter, Devon, Reino Unido
- 0330 012 2325
4,9
Excelente
335 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This is my 3rd car through Vertu
This is my 3rd car through Vertu. They make everything so easy. Everyone Ive dealt with has been extremely helpful from the service centre to the sales staff and nothing is too much trouble. Rory, who helped me find my new car, definitly went above and beyond. He explained everything clearly, no matter what I asked. They will always be my first port of call.
22 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Good afternoon Sally,
Thank you for your fantastic feedback, it’s great to hear you’ve consistently had such positive experiences. We’re especially pleased Rory went above and beyond and made everything clear and easy for you.
Kind regards,
Dean
Excellent personal well informed…
Excellent personal well informed service, queries were responded to quickly, throughly recommend Charlotte - she could not have done more to make the buying of our Mini more pleasurable
18 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Hi Michael,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you received excellent, well‑informed, and personal service from the team at Vertu BMW Exeter.
It’s wonderful to know that your queries were responded to quickly and that Charlotte provided such outstanding support throughout your purchase. We’re especially pleased to hear that she helped make buying your MINI such a pleasurable experience — we’ll be sure to share your kind words with her.
Your recommendation means a great deal to us, and we’re so pleased you had such a positive experience. If you ever need anything in the future, we’re always here to help. Enjoy your MINI!
Kind regards,
Liza.
I’ve just bought a Hyundai car from…
I’ve just bought a Hyundai car from Vertu I picked it up yesterday. The service I received from Peter Fisher was second to none I felt he really cared that everything went well. Exeter.
19 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Thank you for sharing your experience. I’m delighted to hear how well Peter looked after you and that his care and attention made collecting your new Hyundai feel so smooth and reassuring.
Many thanks,
Chloe
Great customer service from Vertu BMW Exeter, especially Ben Pascall !
My wife and I dropped in to Vertu BMW Exeter on a whim whilst passing, just to take a look at what vehicles were available.
We were browsing the used vehicles outside when we were approached by Ben one of the salesmen.
He was very cordial, engaging, courteous and polite. He was very informative and knowledgeable. He arranged a test drive for us within minutes and demonstrated the car for us.
We were delighted with the car and proceeded inside to discuss the purchase. At no time did we feel pressured. It was all a very relaxed. There was no hard sell. A refreshing change.
All potential options, extras and add-ons were fully explained and all questions answered. A package was agreed, including a fair trade-in price for my vehicle and the 'deal' was sealed.
3 days later I returned to collect my 'new' BMW !
I should have to say that the quality of Ben's customer service and salesmanship match the quality of the vehicles he is selling. Were it not for him, we may well not have purchased the BMW that day. What a miss that would have been - we're delighted with it !
Thanks to Vertu BMW Exeter and especially Ben Pascall !
15 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Hi Devon,
Thank you so much for taking the time to leave such an outstanding and detailed 5‑star review. We’re absolutely delighted to hear about your experience at Vertu BMW Exeter.
It’s wonderful to know that what started as a spontaneous visit turned into such a positive and enjoyable journey for both you and your wife. We’re especially pleased to hear that Ben Pascall made such a strong impression — his cordial, engaging, and knowledgeable approach clearly helped make the experience smooth and relaxed from start to finish.
Arranging a test drive so quickly, providing a thorough demonstration, and ensuring everything was clearly explained without any pressure is exactly the kind of service we strive to deliver. We’re thrilled that the process felt refreshing and straightforward, and that you were able to agree a package that worked perfectly for you.
It’s fantastic to hear how much you’re enjoying your BMW, and that Ben’s support played such a key role in your decision. Feedback like this really means a lot, and we’ll be sure to share your kind words with him — he will be delighted to know he made such a difference.
Thank you again for your thoughtful comments and recommendation. If you ever need anything in the future, we’re always here to help. Enjoy every mile in your new car!
Kind regards,
Liza.
We were given accurate information to Purchase our new vehicle
We were given accurate information to any questions we had and didn't feel pressured to enter into any kind of deal. Ultimately we part exchanged and paid cash for the balance.
After purchasing our vehicle, I dont think the staff could have been more helpful. Not just on the handover but after that as well. They looked after us right through the whole process and I am happy to relay this to anyone who reads this.
18 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Very efficient service from start to…
Very efficient service from start to finish. The staff were extremely polite & thoughtful.
I have great trust & confidence in my Mini & in the company.
18 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Thank you for sharing such a lovely review. We’re delighted to hear that you experienced efficient, thoughtful service from start to finish. It’s wonderful to know you feel such trust and confidence in both your MINI and our team — that means a great deal to us.
Many thanks,
Chloe
The sales team were amazing
The sales team were amazing. Very attentive and helpful ensuring a great experience
17 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Hi Chris,
Thank you for your fantastic 5-star review!
We’re delighted to hear the team at Vertu BMW Exeter were so attentive and helpful in ensuring a great experience.
We really appreciate your feedback and hope to see you again soon.
Kind regards,
Kerry
Resposta da Vertu Motors - BMW Exeter
Good afternoon,
Thank you for your review. It’s great to hear that Ryan provided such honest and helpful support — your feedback is really appreciated.
Kind regards,
Dean
Peter made buying a new car fun
Peter made buying a new car fun! And answered all my questions patiently! Great service.
13 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Good afternoon Jeanette,
Thank you for your review. It’s great to hear that Peter made the experience enjoyable and took the time to answer all your questions so patiently. Providing that kind of friendly and supportive service really makes a difference.
Kind regards,
Dean
Excellent service
Fron the beginning Karen was extremely helpful and explained everything in detail. Before driving off in my new car she was very helpful and explained all the car features. Got a great discount and will definitely recommend. Thank you
12 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Good afternoon Conal,
Thank you for your review. It’s great to hear that Karen was so helpful from the beginning, taking the time to explain everything clearly and go through the features before you drove away. We’re also pleased you were able to secure a great deal and that the whole experience was such a positive one.
We really appreciate your recommendation.
Kind regards,
Dean
Great Service from our local Mini dealer.
Third Mini for us and the second time dealing with Charlotte @ Vertu MINI Exeter. Completely un-pressurised, professional, fully attentive and above all really helpful. Charlotte was very patient explaining all the tech stuff on our new car and the whole experience was super, sprinkled with infectious enthsiasm. Met manager Neil also, which was a nice touch, and appreciated.
9 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Good afternoon Peter,
Thank you for your fantastic feedback and for your continued loyalty. I’m delighted to hear Charlotte provided such a relaxed, professional and attentive experience once again, and that she took the time to clearly explain all the new technology. It’s great to know her enthusiasm made the whole process even more enjoyable.
I’m also pleased you had the opportunity to meet Neil, adding to the overall experience.
Enjoy your new MINI.
Kind regards,
Dean
The Car is amazing coupled with great service
slick, efficient service, great communication and most important the car is amazing
5 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Hi Rob,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you experienced slick and efficient service, along with great communication from the team at Vertu BMW Exeter.
It’s brilliant to know that you’re so pleased with your car as well — that’s what it’s all about! Your kind feedback means a great deal to the team.
If there’s anything you need in the future, we’re always here to help. Enjoy your amazing new car!
Kind regards,
Liza.
Fantastic assistance from Ben
Fantastic assistance from Ben, everything explained well.
4 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Hi Karen,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such great support at Vertu BMW Exeter.
It’s wonderful to know that Ben provided fantastic assistance and explained everything clearly — helping you feel informed and confident throughout the process. He’ll be really pleased to read your kind feedback.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
Very pleased with the work carried out…
Very pleased with the work carried out on my BMW at the body shop in Exeter. They were quick and efficient and very helpful throughout the process. Dominic Brown was particularly helpful and kept me updated whilst the car was in the garage.
3 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Thank you for your wonderful feedback!
We’re delighted to hear that you were so pleased with the work carried out on your BMW at our Exeter body shop. It’s great to know the team delivered a quick, efficient, and helpful service throughout.
Dominic will be especially pleased to hear your kind comments—keeping you informed and supported during the process is something we pride ourselves on.
Thank you again for your review, and we hope to be of service to you again in the future!
Kind regards,
Keith
Friendly and professional staff
Friendly and professional staff guiding you through the ordering and delivery processes with expert explanation of new car functions.
30 de maio de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Thank you for your wonderful feedback!
We’re delighted to hear that you found our team friendly and professional, and that you felt well guided through both the ordering and delivery process. It’s great to know the explanations of your new car’s features were clear and helpful—making sure you feel confident and excited about your new vehicle is very important to us.
We hope you enjoy every moment in your new car and look forward to seeing you again in the future!
Kind regards,
Keith
Professional service
Professional service, helpful, friendly and always on hand from start to finish. Staff are exceptional especially Richard Perrett. Highly recommend.
30 de maio de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Good morning Alli,
Thank you for your great feedback. It’s fantastic to hear you found the service professional, friendly and supportive throughout. We’re especially pleased Richard made such a positive impression.
Kind regards,
Dean
Great service from Ben Pascall
Great service from Ben Pascall, when buying my BMW.
Nothing was too much trouble, helping to set up my satnav & pairing my mobile phone.
2 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Thank you for your great feedback. We’re delighted to hear that Ben Pascall provided such excellent service during your BMW purchase.
It’s wonderful to know that nothing was too much trouble and that he took the time to help you get everything set up, including your satnav and mobile phone—those extra touches really make a difference.
We’ll be sure to pass on your kind words to Ben—he’ll be very pleased to hear them.
Kind regards,
Keith
Really helpful team
Really helpful team, no hard sales, time for the customer, can highly recommend Exeter branch
13 de maio de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
It was great from start till the end.
It was great from start till the end.
BMW Exeter — New Car Purchase
BMW Exeter offers a smooth, professional buying experience with knowledgeable staff, transparent pricing, and a thorough handover. Financing options are flexible, and delivery is efficient with clear guidance on features and iDrive. Overall, strong aftercare and good value for a premium, new-car purchase.
Thank you to Caitlyn and team.
30 de maio de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Thank you for your fantastic review. We’re delighted to hear that you had a smooth and professional buying experience with us at BMW Exeter.
It’s great to know that the team’s knowledge, transparent approach, and thorough handover made a positive impression, and that the finance options and delivery process met your expectations. Ensuring our customers feel confident and well-supported throughout, including with features like iDrive, is something we really take pride in.
I’ll be sure to pass your kind thanks on to Caitlyn and the team – they’ll be thrilled to hear your feedback.
We truly appreciate your recommendation and hope you enjoy every moment in your new car.
Kind regards,
Keith
Good customer service
Good customer service, regular and responsive updates on progress of delivery of the car, thorough handover and explanation of car.
29 de maio de 2026
Opinião espontânea
Resposta da Vertu Motors - BMW Exeter
Hi Phil,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such good customer service at Vertu BMW Exeter.
It’s great to know that you were kept well informed with regular and responsive updates throughout the delivery process, and that the handover and explanation of your new car were thorough and helpful. Providing clear communication and a smooth experience is exactly what we aim for.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.