Martin gave us an amazing service, he was always happy and cheerful. Nothing was ever to big or small, He was always available on the phone when needed. Thank you so much Martin. We are very happy wit... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Our customer advisor was very efficient and pleasant. Everything moved on quickly and my new car was ready to go. Slight problem with bank transfer but that was unavoidable as all the computer links... Ver mais
A empresa respondeu
The salesman Joe, really understood our needs and made sure we drive away with the right vehicle. He is very professional and kind.
A empresa respondeu
Whole experience was excellent from start to finish. Salesman Connor spent ages with us going through each car as we hadn’t decided which one to go for. Had test drives in all to make decision easy. T... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- Loja de peças automóveis
- Mecânica automóvel
- Concessionário de veículos motorizados
- Concessionário de carros usados
Sobre Vertu Motors - Citroen Harlow
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contacto
Edinburgh Way, CM20 2DS, Harlow, Essex, Reino Unido
- 0330 108 5857
4,4
Excelente
21 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The salesman Joe
The salesman Joe, really understood our needs and made sure we drive away with the right vehicle. He is very professional and kind.
8 de julho de 2026
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Thank you for your wonderful feedback. We’re delighted to hear that Joe took the time to understand your needs and helped you find the right vehicle.
It’s great to know that his professional and kind approach made such a positive impression. I’ll be sure to pass on your kind words to him.
Kind regards,
Matthew
Martin gave us an amazing service
Martin gave us an amazing service, he was always happy and cheerful. Nothing was ever to big or small, He was always available on the phone when needed. Thank you so much Martin. We are very happy with our car. I would very much recommend 😁
7 de julho de 2026
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Hi Amanda,
Thank you for your wonderful feedback.
It's fantastic to hear that Martin provided such amazing service throughout your journey. We're pleased he was always cheerful, helpful and available whenever you needed him, making the whole experience as smooth as possible.
We're delighted to hear you're so happy with your car and really appreciate your recommendation.
Kind regards,
Danielle
5 star service
5 star service
i had been looking around for a while for a car, the service and support i got from citroen vertu harlow was incredible. they supported me through the entire process. i can’t thank you enough:) special thx to Joe and Alex
27 de maio de 2026
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Hi Michele,
Thank you for your fantastic review! We’re delighted to hear you received such incredible service and support from the team at Citroen Harlow whilst finding your new car.
It’s great to know Joe and Alex looked after you so well throughout the entire process — we’ll be sure to pass on your kind words to them both.
We hope you’re enjoying your new car, and thank you again for choosing Vertu! 😊
Kind regards,
Kerry
Great service and Great Deal
Great service, great choice of cars and a great deal. The staff were friendly, attentive and no pressure tactics - thanks to Alex and Connor - we are delighted with the car for my daughter - Gino
22 de maio de 2026
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Thank you for your fantastic review, Gino.
We’re delighted to hear you were so pleased with the service, the range of cars available, and the great deal you received. It’s especially pleasing to know the team created a friendly, attentive environment with no pressure — exactly how buying a car should feel.
Alex and Connor will be thrilled to hear your kind words and to know they helped you find the perfect car for your daughter.
We hope she’s loving it, and we truly appreciate your recommendation. We look forward to welcoming you back again in the future.
Kind regards,
Keith
Whole experience was excellent from…
Whole experience was excellent from start to finish. Salesman Connor spent ages with us going through each car as we hadn’t decided which one to go for. Had test drives in all to make decision easy. Then went through deal with sales manager Aaron. Again very patient and gave us excellent deal and good px price. Would def recommend and will use again and for all our services Thankyou. Diane bunce
13 de maio de 2026
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Hi Diane,
Thank you so much for your wonderful feedback. We're delighted to hear that your experience was excellent from start to finish. It’s great to know that Connor took the time to go through each car with you and arrange multiple test drives to help you make the right decision — that level of care really makes a difference.
We’re also pleased that Aaron supported you so well during the deal, ensuring everything was clear, patient, and that you received a great offer along with a good part‑exchange value.
Your kind words and recommendation mean a great deal to the whole team, and we’re thrilled to hear you’ll be returning to us in the future.
Thank you again for choosing us.
Kind regards
Dawn
Great service
Great service. No high pressure sales, great package, happy with car and our sales chap Connor went out of his way to make things as smooth as possible.
8 de maio de 2026
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Hi David,
Thank you for your great review. We’re really pleased to hear you experienced a no pressure approach and were happy with both the package and your new car.
It’s fantastic to know Connor went out of his way to make everything as smooth as possible for you.
We really appreciate your feedback and your recommendation.
Thank you, Danielle
Painless, hassle-free purchase
Painless, hassle-free experience. The Carwow offer was so good our local Citroen dealership told us to snap it up, as they couldn't get near it. Only minor thing was I had to ask about the free breakdown cover as not one salesperson mentioned it (and I still don't know what level of cover is provided ie. roadside, recovery, home start etc.).
18 de abril de 2026
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Thank you for taking the time to share your experience with us.
We’re delighted to hear that your purchase was painless and hassle-free, and that the Carwow offer exceeded expectations — it’s great to know the value stood out so strongly. Making the process straightforward and competitive is something we work hard to achieve, so your comments are very encouraging.
We do appreciate you highlighting your feedback regarding the complimentary breakdown cover. We’re sorry this wasn’t clearly explained at the point of sale, and we understand how important it is to know exactly what level of cover is included. Your comments have been noted and shared with the team to ensure this information is communicated more clearly going forward. Should you still need clarification, our team would be more than happy to talk you through the details.
Thank you again for your honest review and for choosing us. We wish you many happy miles ahead and look forward to supporting you in the future.
Kind regards,
Keith
Employ more people,have bigger premises…
Employ more people,have bigger premises ,car under warranty heater and demister doesn’t work they can’t look at it for 6weeks that’s just for a diagnosis, i find it simply amazing that you phone up and they seem surprised that you have a problem and that you want it fixed no wonder the Chinese and Koreans make big inroads to the car maket
21 de março de 2026
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Good afternoon. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1A2103 Kind regards, Kerry
Good communication and service
Good communication, had an open mind but the sales team were able to provide me with various cost effective options to purchase a new vehicle, and were able to source the exact vehicle specification etc of my choice which was perfect!
18 de março de 2026
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Thank you, Mick, for taking the time to leave this excellent 5‑star review.
We’re delighted to hear that you received great communication from the team at Citroën Harlow. It’s fantastic to know they were able to present a range of cost‑effective options and ultimately source the exact vehicle and specification you were looking for. We’re thrilled the experience was perfect for you.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Resposta da Vertu Motors - Citroen Harlow
Thank you for taking the time to share your experience. We’re really pleased to hear that you had a good visit with us, and we appreciate your support. We hope to welcome you back again soon.
Kind regards,
Chloe
It was all down to Georgia booker who…
It was all down to Georgia booker who was brilliant
23 de janeiro de 2026
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Thank you so much for your kind words! We are so happy to hear that Georgia was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Really good customer service from start…
Really good customer service from start to finish very accommodating. Now looking forward to enjoying my new car
22 de dezembro de 2025
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Good afternoon, Mark .
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Lauren was extremely helpful
Lauren was extremely helpful, friendly and knowledgeable putting me at ease.
9 de dezembro de 2025
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
My new e-C3
Every member of staff with whom I came in to contact was knowledgeable and helpful. I felt my purchase was made with appropriate information and, so far, it's been absolutely the right one for me.
25 de novembro de 2025
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Good morning Janet. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Easy online buying process.
Easy online buying process, clear px value so easy to make my decision. I really hope the collection and PX exchange will be as easy.
1 de outubro de 2025
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Good morning, Ian. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
I had a very good experience buying a…
I had a very good experience buying a car. We went there just to ask about a little Peugeot, and we went home with a new car. Callum Mills explained everything and checked all options for us. Everything was promptly done with a professional approach. Thank you very much.
25 de outubro de 2025
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Thank you so much for your kind words! We are so happy to hear that Callum was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Very pleased with the service given by…
Very pleased with the service given by Callum Mills at the Harlow branch, he went through everything with us and nothing was too much trouble, he even set our phones up for us
18 de outubro de 2025
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Good afternoon Janet. Thank you so much for your kind words! We are so happy to hear that Callum was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Our customer advisor was very efficient…
Our customer advisor was very efficient and pleasant. Everything moved on quickly and my new car was ready to go. Slight problem with bank transfer but that was unavoidable as all the computer links went down.
23 de setembro de 2025
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Just bought my Ford kuga
Just bought my Ford kuga , the experience was very professional stress free, Callum mills done everything from start to finish , and another thank you to David Gomez and Mike for finding me the car , highly recommended Dave bookie
10 de setembro de 2025
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Good morning David. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Callum, David and Mike. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
Travelled from peterborough to harlow…
Travelled from peterborough to harlow the new car was waiting georgia was very efficient and we were very pleased with her knowledge
1 de setembro de 2025
Opinião espontânea
Resposta da Vertu Motors - Citroen Harlow
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.