Vertu Motors - Ford Stoke Opiniões 

Resposta da Vertu Motors - Ford Stoke

Há 1 dia

Thank you for your fantastic feedback. We’re delighted to hear that you were kept well informed throughout your purchase and that Anthony worked hard to ensure everything was prepared to the right standard before delivery.

It’s great to know that the home delivery, part exchange process and vehicle handover all went smoothly, and that your car was presented in excellent condition. We hope you enjoy your new vehicle.

Kind regards,
Matthew

Resposta da Vertu Motors - Ford Stoke

22/06/2026

Good afternoon Mr Chambers,

Thank you for your kind feedback, it’s great to hear you found exactly what you were looking for and that the collection process went smoothly.

Kind regards,
Dean

Resposta da Vertu Motors - Ford Stoke

19/06/2026

Thank you so much for sharing your wonderful experience. We’re thrilled to hear how welcomed and supported you felt at Vertu Stoke. It’s fantastic that Jared guided you through every step so clearly and made the whole process enjoyable. Your kind words mean a great deal to the team.

Many thanks,
Chloe

Resposta da Vertu Motors - Ford Stoke

14/06/2026

Good morning Owolabi,

Thank you for your review. It’s wonderful to hear how happy you are with your new car and that you had such an amazing customer service experience. John will be delighted to know he was able to support you and make the whole process so positive.

We really appreciate your kind words.

Kind regards,
Dean

Resposta da Vertu Motors - Ford Stoke

3/06/2026

Good afternoon Rebecca,

Thank you for your review. It’s great to hear that John provided such fantastic service and kept communication clear throughout. We’re delighted you love your car and really appreciate your recommendation.

Kind regards,
Dean

Resposta da Vertu Motors - Ford Stoke

1/06/2026

Thank you for your great feedback. We’re really pleased to hear that Luke and Callam in our Commercials team provided such excellent customer service and made you feel at ease throughout your van purchase.
It’s fantastic to know they created a positive and reassuring experience for you — that’s exactly what we aim to deliver for all our customers.
We truly appreciate your recommendation and are delighted to hear we would be your first point of call for your next van. We look forward to welcoming you back in the future.
Kind regards,
Keith

Resposta da Vertu Motors - Ford Stoke

31/05/2026

Good afternoon Alan,

Thank you for your great feedback. It’s fantastic to hear Stewart’s knowledge and approach made such a positive impression and that you received such excellent service throughout.

We really appreciate you taking the time to share your experience.

Kind regards,
Dean

Resposta da Vertu Motors - Ford Stoke

30/05/2026

Good morning Alison,

Thank you for your review. It’s wonderful to hear that Irsa and Stewart were so helpful and that nothing was too much trouble for them. Your kind words really highlight the level of care they provide, and we’re delighted you’re loving your new car.

Kind regards,
Dean

Resposta da Vertu Motors - Ford Stoke

30/05/2026

Good morning Gregory,

Thank you for your review. It’s great to hear that Luke provided such a straightforward, honest, and well‑prepared experience — your kind words will mean a lot to him. We look forward to assisting you again when you’re ready for your next van.

Kind regards,
Dean

Resposta da Vertu Motors - Ford Stoke

Actualizada a 26/05/2026

Hello,

Thank you for taking the time to leave your review. We are pleased to hear that your experience purchasing your vehicle from abroad, along with the sale and delivery process, went smoothly. However, we are sorry to learn of your disappointment regarding the vehicle not being supplied with foot mats. We understand that after making a significant purchase, customers rightly expect their vehicle to be presented to a high standard, and we appreciate how this may have impacted your overall impression of the experience. Your feedback has been noted and will be shared with the management team at Ford Stoke who will be in contact with yourself.





Many Thanks,



Jake Lomas

Used Car Business Manager

Resposta da Vertu Motors - Ford Stoke

21/05/2026

Hi Peter, Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Resposta da Vertu Motors - Ford Stoke

14/05/2026

Hi there,
Thank you for your lovely feedback. We're really pleased to hear that, even though you knew what you were looking for, the team still made the experience friendly and helpful throughout — that’s exactly what we aim for.
Your comments are truly appreciated.
Kind regards
Dawn

Resposta da Vertu Motors - Ford Stoke

10/05/2026

Thank you for sharing such a lovely and detailed review.

Irsa will be so pleased to hear how much you appreciated her support throughout the entire process. It’s wonderful that she was able to guide you through the test drive, answer all your questions, and even go the extra mile to find the exact colour your wife preferred. Keeping you updated right up to delivery is exactly the level of care we aim to provide, and it’s great to know it made such a positive difference to your experience.

Resposta da Vertu Motors - Ford Stoke

5/05/2026

Good afternoon Karen,

Thank you for your review. It’s lovely to hear that John looked after you so well, responding quickly and making sure nothing was too much trouble. It’s great to know he made the whole process such a pleasure.

Kind regards,
Dean

Resposta da Vertu Motors - Ford Stoke

2/05/2026

Hi Simon
Thank you for your excellent feedback. We're delighted to hear that you received such great service from Ben Hardman from start to finish. It’s wonderful to know that he provided the support and guidance you needed to make buying your first EV an easy and positive experience.
Your kind words are truly appreciated and will mean a great deal to Ben and the team.
Kind regards
Dawn

Resposta da Vertu Motors - Ford Stoke

29/04/2026

Good afternoon,

Thank you for your review. It’s great to hear that John provided such personable service, explaining everything clearly and going the extra mile to help. Your feedback will mean a lot to him.

Kind regards,
Dean

Resposta da Vertu Motors - Ford Stoke

19/04/2026

Thank you very much for taking the time to leave your feedback.
We’re delighted to hear that you received excellent service from Charlie and that the part exchange process was quick, simple, and well communicated throughout. Keeping customers informed and making the experience as smooth as possible is something we place great importance on, so it’s fantastic to know this came across.
Your recommendation is greatly appreciated, and your kind comments will be shared with Charlie, who will be pleased to know his efforts made a positive difference. Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith

Resposta da Vertu Motors - Ford Stoke

16/04/2026

Hi there,
Thank you for the fantastic review. It’s great to hear how seamless your buying experience was from start to finish.
Charlie clearly took the time to walk you through all the options, helped you find the right car, and then gave you the space to look over it in detail — exactly the balance customers appreciate. It’s brilliant that everything you picked up was noted and agreed to be sorted without any fuss.
And with John handling your part‑exchange and finalising everything smoothly, it sounds like the whole process was handled with real care and professionalism. They’ll both be really pleased with your feedback.
Kind regards,
Kerry

Resposta da Vertu Motors - Ford Stoke

11/04/2026

Hi there,
Thank you for your lovely feedback. We're delighted to hear that Steve made the whole process easy and straightforward for you, even with the distance between Northern Ireland and the dealership. It’s great to know that photos, calls, and video gave you the confidence you needed, and that everything went smoothly from start to finish.
Your kind words are truly appreciated — thank you again for everything.
Kind regards
Dawn

Resposta da Vertu Motors - Ford Stoke

25/03/2026

Good morning Gareth,

Thank you for taking the time to share your experience. I’m really pleased to hear how smoothly everything went — from spotting the car online to receiving John’s detailed video and having the car ready for you to view at the weekend. It’s great that you were happy with the part‑exchange offer and were able to drive away in your new Focus the same day.

John will be delighted to know you found him knowledgeable and a pleasure to deal with. Your recommendation means a lot.

Kind regards,
Dean