The salesman that we dealt with was Simon Jewell. Fantastic guy who understood exactly what we wanted from a new (to us) vehicle. Showed us all the features and explained everything clearly and succ... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great service provided by William Cooke. He answered all my questions and was very knowledgeable about the car I was interested in. The sale process was easy and everything was explained clearly.
A empresa respondeu
Simon was really helpful, we were buying our first EV and understandably had a lot of questions. Added to that, we were buying at a distance, but all options were discussed and we made the trip dow... Ver mais
A empresa respondeu
We have just collected our mobility vehicle from Lella at vertu West Bromwich. From ordering to collection we were kept upto date with progress. The hand over was smooth & the car is bostin. Thank... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- Loja de peças automóveis
- Mecânica automóvel
- Concessionário de veículos motorizados
- Concessionário de carros usados
Sobre Vertu Motors - Ford West Bromwich
Escrito pela empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Informações de contacto
New Swan Lane, B70 0NS, West Bromwich, West Midlands, Reino Unido
- 0344 659 0047
4,8
Excelente
101 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service
Great service provided by William Cooke. He answered all my questions and was very knowledgeable about the car I was interested in. The sale process was easy and everything was explained clearly.
24 de julho de 2026
Opinião espontânea
Resposta da Vertu Motors - Ford West Bromwich
Copilot said:
Thank you for your great feedback. We're delighted to hear that William provided knowledgeable, helpful service and was able to answer all your questions. It's wonderful to know that the sales process was easy and clearly explained throughout.
Many thanks,
Chloe
Car purchase aided by Simon Jewell
The salesman that we dealt with was Simon Jewell. Fantastic guy who understood exactly what we wanted from a new (to us) vehicle. Showed us all the features and explained everything clearly and succinctly. A pleasure to deal with and nothing was too much trouble for him. Would thoroughly recommend.
22 de julho de 2026
Opinião espontânea
Resposta da Vertu Motors - Ford West Bromwich
Hi Woodland,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that Simon Jewell provided such an excellent experience during your search for a new vehicle.
It’s wonderful to know that Simon took the time to understand exactly what you were looking for, clearly explained the vehicle’s features, and made the whole process straightforward and enjoyable. We're especially pleased to hear that nothing was too much trouble and that his helpful and professional approach made such a positive impression.
Thank you for your recommendation. We’ll be sure to pass your kind words on to Simon and the team at Ford West Bromwich.
Kind regards,
Liza.
Great Service
From the moment I walked into the showroom I was greeted and helped with what I needed, which was to Downgrade my car. Deal was done on a new car and collected the next day, Great Service, would recommend !!!
7 de julho de 2026
Opinião espontânea
Resposta da Vertu Motors - Ford West Bromwich
Thank you for your fantastic review. We're delighted to hear you received such a warm welcome and that the team made the process of changing your car so smooth and straightforward. It's great to know you were able to collect your new car the very next day and that you were pleased with the service throughout.
Thank you for your recommendation, and we hope you enjoy your new car.
Many thanks,
Chloe
We have just collected our mobility…
We have just collected our mobility vehicle from Lella at vertu West Bromwich.
From ordering to collection we were kept upto date with progress.
The hand over was smooth & the car is bostin.
Thank you Lella
8 de julho de 2026
Opinião espontânea
Resposta da Vertu Motors - Ford West Bromwich
Hi Sheridan,
Thank you for your fantastic 5-star review!
We're delighted to hear Lella kept you updated throughout and made collecting your new mobility vehicle such a smooth experience.
We really appreciate your kind feedback and hope you enjoy your new car!
Kind regards,
Kerry
Very good service by lovely lady
Very good service by lovely lady laila
24 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - Ford West Bromwich
Good afternoon Rajwinder,
Thank you for your kind feedback, it’s great to hear you received such good service and that Lella made a positive impression.
Kind regards,
Dean
Great experience
Simon was really helpful, we were buying our first EV and understandably had a lot of questions. Added to that, we were buying at a distance, but all options were discussed and we made the trip down.
This was well worth doing as Simon was able to explain and show some of the main features of the car.
22 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - Ford West Bromwich
Hi Deborah,
Thank you for your lovely feedback.
It’s great to hear that Simon was able to support you through your first EV purchase and answer all your questions, especially with it being done at a distance. We’re pleased the visit was worthwhile and that he could demonstrate the key features in person.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
Me and my wife had a wonderful…
Me and my wife had a wonderful experience . Lella was fantastic and very patient with us,because our English speaking was not very well, she help us and explained step by step very clearly.
Thanks Lella
22 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - Ford West Bromwich
Hi Mahmoudreza,
Thank you for your fantastic 5-star review!
We’re delighted to hear you and your wife had such a wonderful experience, and that Lella was so patient and supportive in explaining everything clearly throughout.
We really appreciate your kind feedback and hope to welcome you back again in the future.
Kind regards,
Kerry
Purchasing a new vehicle
Great service from start to finish. Really happy and loving our new car.
18 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - Ford West Bromwich
Thank you so much for your lovely feedback. We’re delighted to hear that you received great service throughout and that you’re really happy with your new car. Wishing you many enjoyable miles ahead.
Many thanks,
Chloe
Sales persons to ask for mark wheeler / Ian Jakeways
Both Ian and mark were very helpful and accommodating with our requests. With extra items to complete our car.Plus easy to talk to during negotiations for the part exchange , we didn’t fell pressured or rushed to complete , the pace of the process was down to us . I have no worry’s to go to the dealers again
15 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - Ford West Bromwich
Thank you so much for your kind words! We are so happy to hear that Ian & Mark were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Helpful.and understanding with the…
Helpful.and understanding with the situation I was in, Ian and Harman was proffesional and helpful
4 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - Ford West Bromwich
Good afternoon Michael,
Thank you for your review. It’s great to hear that Ian and Harman were so helpful and understanding of your situation, providing professional support throughout.
We really appreciate your kind feedback.
Kind regards,
Dean
Our experience was fantastic
Our experience was great, Ian was helpfull and patient with my mother while she decided what cars she wanted and explain in details about the cars. Lella was fantastic keeping us updated with all the important paper worker, reassuring my mother every step of the way until her drove away with her dream car. Our experience overall it's fantastic
12 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - Ford West Bromwich
Thank you so much for your kind words! We are so happy to hear that Ian & Lella were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Resposta da Vertu Motors - Ford West Bromwich
Good afternoon Shannon,
Thank you for your review. It’s great to hear you found the team so friendly and that the service stood out — we really appreciate your kind feedback.
Kind regards,
Dean
Very good keep well informed services…
Very good keep well informed services 10 out
8 de junho de 2026
Opinião espontânea
Resposta da Vertu Motors - Ford West Bromwich
Thank you for your feedback. We’re pleased to hear you felt well informed throughout and that the service met your expectations.
Kind regards,
Matthew
Great customer service
The whole process of choosing the right car for me was made easy by Lella. A warm, friendly lady not a pushy salesman. Loving my new car, thanks Ford West Bromwich.
29 de maio de 2026
Opinião espontânea
Resposta da Vertu Motors - Ford West Bromwich
Thank you for your wonderful feedback. We’re so pleased to hear that Lella made the process of choosing the right car easy and enjoyable for you.
It’s great to know you appreciated her warm, friendly approach and that you felt supported without any pressure—exactly the experience we aim to provide. We’ll be sure to pass on your kind words to her.
Congratulations on your new car, and thank you for choosing Ford West Bromwich. We hope you continue to love every moment behind the wheel.
Kind regards,
Keith
Resposta da Vertu Motors - Ford West Bromwich
Hi Dave,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such brilliant service at Vertu Ford West Bromwich.
It’s great to know that Lella looked after you so well — your kind words will mean a lot to her.
Thank you again for choosing Vertu Motors, and we hope to see you again in the future.
Kind regards,
Liza.
My experience was absolutely amazing…
My experience was absolutely amazing from start to finish. William Cooke was fantastic throughout the whole process, from the initial enquiry right through to receiving my vehicle. Everything was explained clearly, and I never felt rushed at any point.
I would highly recommend Vertu Motors West Bromwich to anyone looking for great communication and a smooth, stress-free experience.
27 de maio de 2026
Opinião espontânea
Resposta da Vertu Motors - Ford West Bromwich
Good morning Tamicka,
Thank you for your lovely feedback. It’s great to hear William made the whole process so smooth and easy for you, taking the time to explain everything clearly and ensuring you never felt under any pressure. A stress-free experience with clear communication is exactly what we aim to deliver.
We really appreciate your recommendation and hope you enjoy your new vehicle.
Kind regards,
Dean
From the first initial contact they…excellent
From the first initial contact they gave a fantastic ease of how to talk to somebody about enquiring about a new vehicle. Ian Jakeways reminded me of myself in dealing with people by understanding quickly you build up a good repertoire and have a giggle along the way. The way I was dealt with was one of the best buying a new vehicle. Everything was explained in understandable terms and nothing was impossible to talk about. I purchased a vehicle from there as they made me feel valued. On hand over Mark Wheeler was really good as took time to explain the details and how the new vehicle works. Overall it was a pleasure to do business with branch of Vertu
29 de maio de 2026
Opinião espontânea
Resposta da Vertu Motors - Ford West Bromwich
Good morning Neil,
Thank you for your fantastic review. It’s great to hear that from your first contact, the experience felt so easy and engaging, and that Ian’s approach helped build such a strong connection. Making everything clear, approachable, and even enjoyable really does make a difference.
We’re also pleased that Mark ensured a thorough and helpful handover, so you felt confident with your new vehicle. It’s wonderful to know you felt valued throughout — that’s exactly what we aim for.
Kind regards,
Dean
Great great great service and excellent…
Great great great service and excellent customer service support from Mr Mark Wheeler at West Bromwich dealer and thank you Ian and thank you for the coffees
26 de maio de 2026
Opinião espontânea
Resposta da Vertu Motors - Ford West Bromwich
Hi Gurmail,
Thank you for your fantastic feedback. I’m really pleased to hear you received excellent service from Mark and the team, and that you felt well looked after throughout.
Kind regards,
Danielle
Visited the west bromwich branch
Visited the west bromwich branch, spoke to mark wheeler and the manager lewis who found me the most perfect spec vehicle that was in stock, gave me a great price for my trade in fair and reasonable then got my new monthly payment below where i wanted to be, car is immaculate and everything i wanted big thank you
18 de maio de 2026
Opinião espontânea
Resposta da Vertu Motors - Ford West Bromwich
Hi Tom,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a great experience with the team at Ford West Bromwich.
It’s wonderful to know that Mark and Lewis were able to find you the perfect vehicle, secure a great part exchange value, and tailor the deal to suit your budget. We’re especially pleased that everything met your expectations and that you’re so happy with your new car.
Your kind feedback will mean a lot to the team—we really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Finding right car for me to get in and out comfortable
I have knee problem and found it difficult getting in and out of my MG ..I was looking at Vauxall until I recieved a call from Jon Parker ,I told him my problems and he told me he would work out with me what car would be suitable ..I must say he was very careing and helped me feel at ease choosing a car..100% confidence in Jon
7 de maio de 2026
Opinião espontânea
Resposta da Vertu Motors - Ford West Bromwich
Good afternoon Kathleen,
Thank you for your review. It’s great to hear that Jon took the time to understand your needs and helped you feel at ease when choosing a more suitable car. Providing that level of care and reassurance is so important, and your confidence in him will mean a great deal.
Kind regards,
Dean
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.