Vertu Motors - MG Chesterfield Opiniões 

Resposta da Vertu Motors - MG Chesterfield

Há 3 dias

Hi Rory,

Thank you for taking the time to share your feedback.

I am sorry to hear that you were dissatisfied with your recent experience and that you left feeling your concerns had not been addressed. I appreciate how frustrating this must have been, particularly regarding the software update and the concerns you raised about your previous interactions.

Your comments are concerning to read, and I apologise for the disappointment caused. We take all customer feedback seriously and would like the opportunity to review the issues you have raised.

Kind regards,
Danielle

Resposta da Vertu Motors - MG Chesterfield

Há 7 dias

Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that Liam provided such a friendly, professional, and informative experience throughout your MG HS journey. From keeping you updated during the application process to ensuring everything was in place for collection day, it's great to know he made the experience smooth and enjoyable for you.
We're especially pleased that Liam took the time to explain all the vehicle's features, set up your sat nav, and make sure you felt confident before driving away in your new car. Little touches, like a hot chocolate and a warm welcome, can make all the difference!
I'll be sure to pass your kind words on to Liam, who will be thrilled to receive such fantastic feedback. Thank you again for choosing MG Chesterfield, and we wish you many happy miles in your new MG HS.
Enjoy your new car, and drive safely! 🚗⭐. Kind regards, Selina

Resposta da Vertu Motors - MG Chesterfield

16/06/2026

Good afternoon Paul,

Thank you for your review. It’s wonderful to hear that Alan went above and beyond your expectations and made such a positive impact on your experience. His supportive and genuine approach really reflects what we aim to deliver at MG.

We’re delighted you’re so pleased with your new car and that your experience with MG Chesterfield stood out so strongly. Your kind words will mean a great deal to the team at MG.

Kind regards,
Dean

Resposta da Vertu Motors - MG Chesterfield

10/06/2026

Thank you for your fantastic feedback. We’re delighted to hear that you received such a customer-focused experience and that the team went above and beyond to support you.

It’s great to know Ryan and the team at MG Chesterfield made such a positive impact—we’ll be sure to pass on your kind thanks. Enjoy your new MG HS PHEV!

Kind regards,
Matthew

Resposta da Vertu Motors - MG Chesterfield

3/06/2026

Thank you for your fantastic feedback. We’re delighted to hear that Sam provided such an amazing experience and that everything ran smoothly from start to finish.

It’s great to know that his thorough and professional approach made a real difference throughout your journey. We’ll be sure to pass on your kind words to him—he’ll be thrilled to hear them.

Thank you again for taking the time to share your experience.

Kind regards,
Keith

Resposta da Vertu Motors - MG Chesterfield

30/05/2026

Thank you for sharing your feedback for our MG Chesterfield site. We’re really pleased to hear that everything felt friendly and straightforward, and that the whole process ran smoothly from beginning to end. It’s exactly the experience we aim to deliver at MG Chesterfield. We look forward to welcoming you again at MG.

Many thanks,
Chloe

Resposta da Vertu Motors - MG Chesterfield

29/05/2026

Hi Mohamed,
Thank you for your fantastic review! We’re delighted to hear you had such a positive experience with us at MG Chesterfield.
It’s wonderful to know Gemma looked after you so well from your first visit through to collecting your new MG, making everything easy and comfortable along the way. We’re also pleased the wider MG team made you feel so welcome and supported throughout your journey.
Your kind words about the care, attention, and overall experience at MG really mean a lot to us, and we’ll be sure to pass your feedback on to Gemma and the team.
We hope you thoroughly enjoy your new MG, and we look forward to welcoming you back again in the future!
Kind regards,
Kerry

Resposta da Vertu Motors - MG Chesterfield

23/05/2026

Thank you for taking the time to leave a review for Vertu MG Chesterfield. We are happy to hear you were happy with the level of service you received from our MG Team. We hope to see you again here at MG in the future. Kind regards, Dawn

Resposta da Vertu Motors - MG Chesterfield

8/05/2026

Hi Robert
Thank you for your lovely feedback. We're really pleased to hear that Liam’s help and friendly nature made such a positive difference, and that he clearly explained everything you needed to know. Your kind words are truly appreciated and will mean a lot to him.
Kind regards
Dawn

Resposta da Vertu Motors - MG Chesterfield

2/05/2026

Hi there,
Thank you for your lovely feedback. We're really pleased to hear that you found the staff at MG Chesterfield helpful and friendly, especially when you were new to the MG brand. It’s great to know everything was explained clearly and without any pressure to buy.
A special thank you for mentioning Ryan — we're delighted to hear you found him very informative and a real credit to Vertu. Your kind words will mean a lot to him and the team.
Kind regards
Dawn

Resposta da Vertu Motors - MG Chesterfield

24/04/2026

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1C2404 Kind regards, Matthew.

Resposta da Vertu Motors - MG Chesterfield

19/04/2026

Thank you for sharing such a detailed and positive review of your experience at MG Vertu Motors Chesterfield.
We’re absolutely delighted to hear how happy you are with your new IM5 and that Alan Prior was able to make the entire journey so smooth and enjoyable. Alan takes great pride in his product knowledge and customer care, so it’s wonderful to know he answered all your questions thoroughly, communicated clearly throughout, and ensured you felt completely confident every step of the way.
Preparing the car to the highest standard and allowing time at handover to go through everything properly is something we truly value, and it’s great to hear this made a lasting impression. Your praise for Alan’s professionalism, honesty, and dedication will mean a great deal to him and the whole team.
Thank you for your fantastic recommendation and five-star endorsement. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards,
Keith

Resposta da Vertu Motors - MG Chesterfield

16/04/2026

Thank you for sharing your positive experience with us. We’re really pleased to hear that you found the whole buying process relaxed and pressure‑free, and that you had the opportunity to browse at your leisure and enjoy a test drive.
It’s great to know that Ben made such a positive impression. He’ll be delighted to hear your feedback — being friendly, honest, and guiding customers smoothly through the process is something he takes great pride in. We’re also glad the administrative side of things felt straightforward and efficient.
Thank you again for choosing us, and we wish you many happy miles ahead.
Kind regards,
Keith

Resposta da Vertu Motors - MG Chesterfield

16/04/2026

Hi Jason,
Thank you for the excellent review. It’s great to hear Ryan at MG Chesterfield delivered such a smooth, no‑pressure experience and helped you find the right car.
Really pleased you’re happy with everything — and even better that you’re already planning to return next year to us at MG. Ryan and the team will look forward to helping you with your next car when the time comes.
Enjoy your car and thanks again for the feedback. We hope to see you at MG again in the future.
Kind regards,
Kerry

Resposta da Vertu Motors - MG Chesterfield

28/03/2026

Good afternoon ,

Thank you for sharing your experience. It’s wonderful to hear how much you and Hazel enjoyed buying your new MG. Rhys clearly made a great impression with his knowledge of the MG range and the level of care he provided throughout your visit. It’s also lovely to know that the handover was handled in such a special way, helping make the moment of collecting your MG truly memorable.

I really appreciate you taking the time to leave this feedback.

Kind regards,
Dean

Resposta da Vertu Motors - MG Chesterfield

18/03/2026

Good afternoon Andy,

Thank you for your review. I’m really pleased to hear you had a great experience purchasing your new MG IM6, and that Rhys kept you well informed throughout the process. It’s also good to know that the small issue on collection was resolved quickly and without any fuss — exactly the level of support we aim to provide at MG.

Thanks again for choosing MG, and I hope you enjoy every mile in your new car.

Kind regards,
Dean

Resposta da Vertu Motors - MG Chesterfield

7/03/2026

Thank you, Ken, for taking the time to leave such a thoughtful and comprehensive 5‑star review. We’re delighted to hear that your experience at MG Chesterfield was once again so positive, and that seeing both Ryan and Ashley still with the team gave you that extra reassurance. They’ll be thrilled to know their continued support made such an impact.
It’s great to hear that the MG3 Hybrid Trophy has provided the perfect solution for your needs. Range anxiety is a common concern, and we’re pleased that the hybrid’s impressive range and intelligent power management give you the confidence and flexibility you were looking for. Your clear and honest reasoning will certainly resonate with many customers considering a similar change.
We also really appreciate your kind words about the team and the dealership as a whole. Your recognition of everyone’s professionalism and helpfulness means a great deal. Credit where it’s due—and we’re grateful you chose to share it.
Thank you again for your continued trust and support.
Kind regards,
Matthew

Resposta da Vertu Motors - MG Chesterfield

5/03/2026

Thank you for taking the time to share such a wonderful review. I’m delighted to hear that you received incredible service from the team at Vertu Chesterfield. It’s fantastic to know that Alan looked after you from start to finish, taking you through everything you needed to know and giving you the time and space to make the right decision.
It’s also great to hear that Sam was able to secure a fantastic Vauxhall Frontera for you. We’re pleased that you found the whole experience stress‑free, enjoyable, and supported by pleasant and polite staff. Having your brand‑new car delivered within just a few weeks is the experience we strive to deliver.
Thank you for the high recommendation — we truly appreciate it, and we look forward to welcoming you again in the future.
Kind regards,
Matthew

Resposta da Vertu Motors - MG Chesterfield

27/02/2026

Thank you for taking the time to leave a review for Vertu MG Chesterfield. We are happy to hear you were happy with the level of service you received from our MG Team. We hope to see you again here at MG in the future. Kind regards, Dawn

Resposta da Vertu Motors - MG Chesterfield

22/02/2026

Good morning Joanne,
Thank you for your amazing review. I’m really pleased to hear how helpful and patient Rhys was, and that he made everything clear and enjoyable for you. It’s great to know MG Chesterfield has become your go‑to place, and I’m sure both Rhys and Ashley will appreciate your kind words. Enjoy your MG, and we look forward to welcoming you back for your next MG upgrade.
Kind regards,
Dean